I've been looking at this place and haven't been satisfied with their coherence. For example this is from their page of e-check instructions.
I get that they're new and I get that it's hard to do transfers and I want to support them even if it means I'll have to start for small amounts and have a limited number of books into which I can deposit. But then I hit this thing about not all books accept e-checks and if I deposit into Gold-Pay via e-check I might not be able to put that deposit into a book that supposedly has a customer relation with GP?
It's just an unnecessary lack of transparency. Why not say which books which deposit methods allow you to use GP to deposit with, instead of saying you have to check with your book to make sure that they'll accept the method of deposit we've defined? The burden should be on the business to spell it out for the customer, not on the customer to figure out GP's limitations.
Summary...tough business environment...we get it, some of us will work with you...but GP could do a much, much better job about making its policies clear and current.
It would be great if the Gold-Pay handle who has posted in other threads could come in here more frequently to keep us informed and respond to our suggestions and to what we don't understand. My guess is that there are a lot like myself who are not customers but are researching its offering and needed to feel responded to in order to begin doing business.
Important info about E-checks:
The max limit on the first E-check is $250.
After your first E-check is approved your limit will be automatically increased to $500 every 14 days.
If your limit is $500 you can write multiple checks as long as the total amount is under $500 in the last 14 days.
The check service fee is per check and not based on limits or amount of check.
Your first E-check will not be available immediately. You will need to verify the exact amount of the first E-check to make this E-check approved. After the first E-check, the deposits will be approved immediately.
We do not accept faxed documents for uploading to your Gold-Pay account. You have to scan and upload your documents.
Not all Gold-Pay merchants accept E-check deposits. Therefore, these funds will be limited for use with merchants that accept E-check transactions.
The max limit on the first E-check is $250.
After your first E-check is approved your limit will be automatically increased to $500 every 14 days.
If your limit is $500 you can write multiple checks as long as the total amount is under $500 in the last 14 days.
The check service fee is per check and not based on limits or amount of check.
Your first E-check will not be available immediately. You will need to verify the exact amount of the first E-check to make this E-check approved. After the first E-check, the deposits will be approved immediately.
We do not accept faxed documents for uploading to your Gold-Pay account. You have to scan and upload your documents.
Not all Gold-Pay merchants accept E-check deposits. Therefore, these funds will be limited for use with merchants that accept E-check transactions.
It's just an unnecessary lack of transparency. Why not say which books which deposit methods allow you to use GP to deposit with, instead of saying you have to check with your book to make sure that they'll accept the method of deposit we've defined? The burden should be on the business to spell it out for the customer, not on the customer to figure out GP's limitations.
Summary...tough business environment...we get it, some of us will work with you...but GP could do a much, much better job about making its policies clear and current.
It would be great if the Gold-Pay handle who has posted in other threads could come in here more frequently to keep us informed and respond to our suggestions and to what we don't understand. My guess is that there are a lot like myself who are not customers but are researching its offering and needed to feel responded to in order to begin doing business.
