1. #1
    Jeevan89M
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    Bravado - confiscated all funds - no explanation!

    Hi, I have opened a Bovada account on 9/13 and deposited $3k to make some bets. After winning around $5k i tried to withdraw some funds and got an email to verify my documents - so I did that and sent them my drivers license, a selfie with it and my water bill.They told me it is going to be 24-48 hours to get this verified (I guess an automatic email), so I waited and waited and waited after first 48 hours I still have not received my funds. I emailed them again and got an automatic response again... they also mentioned that they are dealing with COVID and high volumes blah blah blah. Still no money and no human response.

    I have reached out to one of their multiple email addresses for support (the have different email address for everything, itís so annoying) and they send me this -

    Hello, While conducting an investigation, it was found that your account was involved in a breach of our Terms of Service and Player Agreement. Due to this breach, the decision was made to terminate our business relationship with you and discontinue all services and products offered. As a result, any available balance has been voided.

    We ask that you refrain from opening any other accounts. Discovery of any accounts opened by yourself will result in immediate termination of your account and any associated balance seized. This decision was made with careful consideration of all the facts and we judge this decision to be final.

    I asked for a reason - they donít respond and tell me to contact their support. They are bouncing me around and not giving a straight answer or a reason. This is totally unacceptable for a company like this with high ratings and trust built over the years. My winnings and my deposit are in limbo and nobody from Bovada is communicating with me how to get this resolved - itís unbelievable!

  2. #2
    reverdy
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    It's very poor communication by them. I think SBR can help you if you open a claim here

  3. #3
    gym rat
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    Quote Originally Posted by Jeevan89M View Post
    Hi, I have opened a Bovada account on 9/13 and deposited $3k to make some bets. After winning around $5k i tried to withdraw some funds and got an email to verify my documents - so I did that and sent them my drivers license, a selfie with it and my water bill.They told me it is going to be 24-48 hours to get this verified (I guess an automatic email), so I waited and waited and waited after first 48 hours I still have not received my funds. I emailed them again and got an automatic response again... they also mentioned that they are dealing with COVID and high volumes blah blah blah. Still no money and no human response.

    I have reached out to one of their multiple email addresses for support (the have different email address for everything, it’s so annoying) and they send me this -

    Hello, While conducting an investigation, it was found that your account was involved in a breach of our Terms of Service and Player Agreement. Due to this breach, the decision was made to terminate our business relationship with you and discontinue all services and products offered. As a result, any available balance has been voided.

    We ask that you refrain from opening any other accounts. Discovery of any accounts opened by yourself will result in immediate termination of your account and any associated balance seized. This decision was made with careful consideration of all the facts and we judge this decision to be final.

    I asked for a reason - they don’t respond and tell me to contact their support. They are bouncing me around and not giving a straight answer or a reason. This is totally unacceptable for a company like this with high ratings and trust built over the years. My winnings and my deposit are in limbo and nobody from Bovada is communicating with me how to get this resolved - it’s unbelievable!
    Was this Bovada, A+ rated sportsbook ? that confiscated all your funds or Bravado ?

  4. #4
    MarkMakers
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    Iíve been waiting almost 5 days for verification despite sending the requested documents. I made a deposit and have since tripled my initial deposit. It was probably a dumb idea for me to start betting without getting verified first but they make it so easy to deposit your money with that expectation that withdrawing will be as simple as the deposit. I emailed BOVADA regarding the delay and all Iíve gotten were canned auto replies. I only moved to BOVADA because 5 Dimes folded.

  5. #5
    Optional
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    Quote Originally Posted by Jeevan89M View Post
    Hi, I have opened a Bovada account on 9/13 and deposited $3k to make some bets. After winning around $5k i tried to withdraw some funds and got an email to verify my documents - so I did that and sent them my drivers license, a selfie with it and my water bill.They told me it is going to be 24-48 hours to get this verified (I guess an automatic email), so I waited and waited and waited after first 48 hours I still have not received my funds. I emailed them again and got an automatic response again... they also mentioned that they are dealing with COVID and high volumes blah blah blah. Still no money and no human response.

    I have reached out to one of their multiple email addresses for support (the have different email address for everything, it’s so annoying) and they send me this -

    Hello, While conducting an investigation, it was found that your account was involved in a breach of our Terms of Service and Player Agreement. Due to this breach, the decision was made to terminate our business relationship with you and discontinue all services and products offered. As a result, any available balance has been voided.

    We ask that you refrain from opening any other accounts. Discovery of any accounts opened by yourself will result in immediate termination of your account and any associated balance seized. This decision was made with careful consideration of all the facts and we judge this decision to be final.

    I asked for a reason - they don’t respond and tell me to contact their support. They are bouncing me around and not giving a straight answer or a reason. This is totally unacceptable for a company like this with high ratings and trust built over the years. My winnings and my deposit are in limbo and nobody from Bovada is communicating with me how to get this resolved - it’s unbelievable!
    If you send in a Sportsbook Complaint form with your details we can ask management there about this for you.

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  6. #6
    vampire assassin
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    Quote Originally Posted by Jeevan89M View Post
    We ask that you refrain from opening any other accounts. Discovery of any accounts opened by yourself will result in immediate termination of your account and any associated balance seized. This decision was made with careful consideration of all the facts and we judge this decision to be final.
    I think this paragraph is the key. They suspect you have opened more than one account (to circumvent reduced limits?)

  7. #7
    pologq
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    do you have multiple accounts?

  8. #8
    Jeevan89M
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    No, I don’t. Never had an account with them either...

  9. #9
    jedihyoju
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    bovada is A+ here isnt it?


  10. #10
    pologq
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    Quote Originally Posted by Jeevan89M View Post
    No, I don’t. Never had an account with them either...
    hope it works out for you. bovada is not my choice to play at but people love them.

  11. #11
    Judge Crater
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    Anything new on this?

  12. #12
    Jeevan89M
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    Still no reply. I have sent them another email and got nothing back from them. Itís literally crazy that no one would talk to me and explain whatís going on... I have all the docs and all the right stuff - itís unfair

  13. #13
    Tarnski
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    Quote Originally Posted by MarkMakers View Post
    I’ve been waiting almost 5 days for verification despite sending the requested documents. I made a deposit and have since tripled my initial deposit. It was probably a dumb idea for me to start betting without getting verified first but they make it so easy to deposit your money with that expectation that withdrawing will be as simple as the deposit. I emailed BOVADA regarding the delay and all I’ve gotten were canned auto replies. I only moved to BOVADA because 5 Dimes folded.
    I found this thread because I'm in a similar situation. My account was disabled shortly after putting in my first cash out. Is this normal for them? I sent in all verification docs and nothing has happened. Any updates to your situation. What's an appropriate time frame to start a case?

  14. #14
    hmdingshma
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    Tarnski what verification docs did they ask for? I have only had to send in a picture of my license to any site for withdrawals. Also they disabled your account?! Did they give an explanation for that? You said you sent in everything and nothing happened does that mean you are still disabled?

  15. #15
    Tarnski
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    I sent in a bill, selfie and id and still do not have access to my account after receiving an email from them thanking me for sending in my documentation. It's been a couple days. I don't know how long this should take. Very unprofessional from an "A+" book. This is crazy...

  16. #16
    hmdingshma
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    Thatís pretty crazy. Did they give an explanation as to why you are disabled?

  17. #17
    Tarnski
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    Nothing!

  18. #18
    Optional
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    Quote Originally Posted by Tarnski View Post

    I found this thread because I'm in a similar situation. My account was disabled shortly after putting in my first cash out. Is this normal for them? I sent in all verification docs and nothing has happened. Any updates to your situation. What's an appropriate time frame to start a case?
    If they are telling you to wait, then you should try to wait it out.

    How long are you talking about? Most take 24-48 hours. A few days would be normal. A week or so is not unheard of.

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  19. #19
    Tarnski
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    Within 12 hours of the cash out they asked for an ID and selfie which I immediately sent in. A few hours later they asked for an ID, selfie, and a bill for proof of residence. I sent in all 3. Now, over 48 hours later, they just asked for an ID which has been sent in twice already. This is getting ridiculous. Account is still disabled without a single explanation.
    Points Awarded:

    hmdingshma gave Tarnski 1 SBR Point(s) for this post.


  20. #20
    Jeevan89M
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    I have had exactly the same experience... sent documents multiple times and - nothing. Still no explanation and still no payout, no access, no comments.

    I canít believe this is happening. This was rated A+

  21. #21
    Jeevan89M
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    I think they are just ignoring me and waiting for me to give up. This is ridiculous. I am shocked that nobody talks back to me and explains anything. I am sending them a letter now to ALL of their departments and praying that some one there will respond... I can only hope.

  22. #22
    Optional
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    They are not ignoring you and hoping you give up. GUARANTEED!

    They will complete their investigation and will tell you a result.

    Feel free to send in a sportsbook complaint form https://www.sportsbookreview.com/sportsbook-complaint/ and a dispute agent can look at your complaints first hand.
    Last edited by Optional; 10-14-20 at 10:52 AM.

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  23. #23
    Tarnski
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    I have no reason to be investigated period. If this is normal for them to "investigate" any type of winning account I have no idea how they are an A+ rated book. I wish I knew about these practices before I signed up. They lack of communication from them is just awful. Especially, after asking for so much personal information.

  24. #24
    Jeevan89M
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    I just received an email back from Bovada and they told me that I have breached their agreement (paragraph 3.6, please see attached) - long story short they are saying that there is something wrong with my documents. This is completely ridiculous since I have provided them with everything they asked for and my documents are 100% fine. I had the same Driving license work everywhere else online and in person for any purpose. I also provided them with my water Bill which is totally fine too. Everything is up to date and I have also taken a good selfie with my driving license. This pisses me off since I am a 100% real person with all the real documents and they tell me there is something wrong and they confiscate my funds. Crazy... I am seeking for any help possible. Appreciate any advise.
    In my option Bovada doesnít deserve A+ rating... this is bs.

    Bovadaís paragraph of rules 3.6 -

    3.6 Information to be Valid and Verifiable. All information and data that you provide to us either at the time you register for an Account or at any subsequent time must be truthful, accurate and verifiable in all respects. By providing such information and data you consent to us submitting it to third party providers of age and identification services to verify that you are who you say you are and that the information you give is true and accurate. We reserve the right to use third party verification services to authenticate your account information and identity, and you expressly acknowledge and agree that we may confirm the accuracy of any information you submit against government-issued ID. If you have provided false information or if you are unable or unwilling to provide documentation to confirm your information, as we are unable to confirm your identify, your Account may be terminated and any and all activity within the Account deemed invalid, including, without limitation, the nullification of potential winnings. By registering an Account you grant us the right to disclose your identity and any information that you have provided in connection with your account to anyone who makes any claim or allegation that: (a) you are a minor or under the minimum age required to make use of any part of the Website; or (b) any Posting or other material posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy or was otherwise posted or uploaded in breach of these terms of use.

  25. #25
    Optional
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    Quote Originally Posted by Jeevan89M View Post
    I just received an email back from Bovada and they told me that I have breached their agreement (paragraph 3.6, please see attached) - long story short they are saying that there is something wrong with my documents. This is completely ridiculous since I have provided them with everything they asked for and my documents are 100% fine. I had the same Driving license work everywhere else online and in person for any purpose. I also provided them with my water Bill which is totally fine too. Everything is up to date and I have also taken a good selfie with my driving license. This pisses me off since I am a 100% real person with all the real documents and they tell me there is something wrong and they confiscate my funds. Crazy... I am seeking for any help possible. Appreciate any advise.
    In my option Bovada doesn’t deserve A+ rating... this is bs.

    Bovada’s paragraph of rules 3.6 -

    3.6 Information to be Valid and Verifiable. All information and data that you provide to us either at the time you register for an Account or at any subsequent time must be truthful, accurate and verifiable in all respects. By providing such information and data you consent to us submitting it to third party providers of age and identification services to verify that you are who you say you are and that the information you give is true and accurate. We reserve the right to use third party verification services to authenticate your account information and identity, and you expressly acknowledge and agree that we may confirm the accuracy of any information you submit against government-issued ID. If you have provided false information or if you are unable or unwilling to provide documentation to confirm your information, as we are unable to confirm your identify, your Account may be terminated and any and all activity within the Account deemed invalid, including, without limitation, the nullification of potential winnings. By registering an Account you grant us the right to disclose your identity and any information that you have provided in connection with your account to anyone who makes any claim or allegation that: (a) you are a minor or under the minimum age required to make use of any part of the Website; or (b) any Posting or other material posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy or was otherwise posted or uploaded in breach of these terms of use.
    Would you please let your dispute agent know about this, or reply to the complaint confirmation email and let SBR admin know about this response?

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  26. #26
    Jeevan89M
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    Quote Originally Posted by Optional View Post
    Would you please let your dispute agent know about this, or reply to the complaint confirmation email and let SBR admin know about this response?
    Will do.

  27. #27
    Jeevan89M
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    Just an update...still absolutely 0 resolution to my situation. Nobody is interested in talking to me or explaining me what piece of my information wasnít looking good to them... itís crazy. I have nothing to hide and nothing shady with my docs. I am trying to get any help at this point... please

  28. #28
    jacksonstreet
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    Quote Originally Posted by Jeevan89M View Post
    Just an update...still absolutely 0 resolution to my situation. Nobody is interested in talking to me or explaining me what piece of my information wasn’t looking good to them... it’s crazy. I have nothing to hide and nothing shady with my docs. I am trying to get any help at this point... please
    penetrate those assholes - Calvin Ayre and anyone associated with his remnants (Bovada) is a skeevy little asshole. They should AT MINIMUM keep you updated. Reason they are A+? Probably bought the rating through advertising $ going to SBR.

  29. #29
    DontTailMe
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    Quote Originally Posted by Jeevan89M View Post
    Just an update...still absolutely 0 resolution to my situation. Nobody is interested in talking to me or explaining me what piece of my information wasn’t looking good to them... it’s crazy. I have nothing to hide and nothing shady with my docs. I am trying to get any help at this point... please
    Did you open a dispute with SBR?

  30. #30
    Optional
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    I'm chasing up this up with SBR admin for the OP

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  31. #31
    pologq
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    Quote Originally Posted by jacksonstreet View Post
    penetrate those assholes - Calvin Ayre and anyone associated with his remnants (Bovada) is a skeevy little asshole. They should AT MINIMUM keep you updated. Reason they are A+? Probably bought the rating through advertising $ going to SBR.
    100%. i don't see how they are A+ just based on the bets they offer. their variety is lacking.

  32. #32
    Optional
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    Quote Originally Posted by DontTailMe View Post
    Did you open a dispute with SBR?
    We have not been able to locate any complaint form lodged by the OP.

    Not quite sure what went on here.

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  33. #33
    Jeevan89M
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    Quote Originally Posted by Optional View Post
    We have not been able to locate any complaint form lodged by the OP.

    Not quite sure what went on here.
    I have made sure I did submit a complaint. Still no resolution from Bovada. I have emailed them more than 4 times asking for any sort of update. Talked to my lawyer about what else is possible to do...

    Please double check your complaint lists - there should be 1 from me. Any help is much appreciated.

    Thanks
    Jeevan

  34. #34
    MarkMakers
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    Any updates? @JEEVAN89M

    Also, is it normal for a book to require a credit card form? I understand requiring a utility bill to prove address but I use BTC so why is BOVADA asking for copies of a credit card to verify your account?

  35. #35
    Krashman
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    Quote Originally Posted by MarkMakers View Post
    Also, is it normal for a book to require a credit card form? I understand requiring a utility bill to prove address but I use BTC so why is BOVADA asking for copies of a credit card to verify your account?
    Did you ask them that?

    I've been in the same situation with a different book and when I pointed this out to the book they responded nevermind they sent the request in error.
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