1. #1
    officertenpenny
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    HELP! MyBookie closed my account and confiscated all my funds

    My account on MyBookie was closed out of the blue. I had a balance of almost $25,000 on there. The message that they’ve sent me just says “Your account has been closed and banned after several pastposts and previous warnings.” Now this was definitely a surprise to me. I immediately reached out to their chat support which wasn’t helpful at all. They just regurgitated the same thing “As per management your account have been closed” And when I asked to speak to a supervisor they said no supervisor was available and that I can send an email to their customer service if I wanted.


    I sent a lengthy emailing explaining to them the same things I had gone through already with their chat. I told them that a portion of that balance was from my initial deposit and a majority of it was from wagers that were not even live bets. I got on a hot streak with ufc, madden simulations and max betting teams like Manchester United, Manchester city, Real Madrid and Liverpool. I respectfully asked them to just review the wagers and if there were any issues please point them out to me and void whatever they need to. This is the normal action taken on numerous other sites whenever a wrong line is posted. The bet is void and the risk amount is returned.


    To my original email all they responded with was “As per management your account has been closed. I hope that clarifies the issue”. That didn’t clarify anything so I replied again detailing the situation and asking for clarification. They responded to me saying that there is a review being done by management and they’ll let me know. After I didn’t hear from them for over 24 hours, I reached out again and was yet again met with the same “As per management your account has been closed”


    At this point I was fed up with the email process so I called them and every rep gave me the same word for word answer until I finally got to a supervisor. I’ve been communicating with him back and forth for a week. First day he told me to give him 48 hours to review it. I hadn’t heard back after 48 hours so I called again. Then he asked for another 24 hours. And then when I called again after a day, he told me the decision was final and all my funds were confiscated. He asked me if I had received any warnings about this in the past via email or text. I went through all my email and text and there was no mention of a warning anywhere.


    Then he said he would try again to talk with upper management and to contact him after 48 hours. And then after the 48 hours he tells me that I was given warnings about past post bets in the form of warnings on the website. The only thing I remember like that are pop ups regarding line errors. MyBookie does these pop ups that tells you that “your bet has been voided due to a line error” and just gives you the risk amount back. There’s a check box that requires you to acknowledge that you’ve read the message but nowhere have I ever seen a pop up with any “warning”. So I don’t know what they’re really saying there. Now my latest interaction with this supervisor, he just told me that the decision is final and all my funds are being confiscated along with my account being banned. I don’t know what else to do at this point, I’ve gotten zero clarification about what wagers were not allowed. And they’ve essentially stolen my initial deposit + my legitimate winnings from wagers placed on games/events long before they had even finished; in many cases long before the games/events had even started. They haven’t provided me any clarification that I’ve asked for and just have been giving me the run around.

  2. #2
    DontTailMe
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    Quote Originally Posted by officertenpenny View Post
    The only thing I remember like that are pop ups regarding line errors. MyBookie does these pop ups that tells you that “your bet has been voided due to a line error” and just gives you the risk amount back. There’s a check box that requires you to acknowledge that you’ve read the message but nowhere have I ever seen a pop up with any “warning”.
    Those are exactly the warnings they are talking about. Why do you think they force you to click the check box? Now they have proof you saw the warning.

    With that being said, they shouldn't be able to confiscate all of your funds. MyBookie sometimes makes people who aren't cheating go through hell just to get paid out, so you're certainly not going to be treated very well. Out of curiosity, what is the name of the supervisor you have ben working with?

    Best of luck on this, man!

  3. #3
    officertenpenny
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    Right but I’ve even discussed that with them. Those check boxes have nothing to do with actually warnings but rather just that they messed up on a line. I remember one was about a madden simulation where I had bets placed at 7:26 pm when the game ended at 7:53. But they voided my bet saying it was past post and had that pop up. Even though I told them to check the time stamp with the bet slip, they refused to do fix it.

    The most recent guy I was talking to was named Luis. But ultimately he just gave me the same answer that the decision is final and they’re just confiscating all my funds. Which doesn’t seem fair at all.

    Thanks for the well wishes.

  4. #4
    lonnie55
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    What was the total amount of your deposits?

    Why don't they just void the late bets and let you withdraw the rest of your funds?

    Straight scam if they do not even return your deposits.

  5. #5
    officertenpenny
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    Quote Originally Posted by lonnie55 View Post
    What was the total amount of your deposits?

    Why don't they just void the late bets and let you withdraw the rest of your funds?

    Straight scam if they do not even return your deposits.
    My initial deposit was around 2000. That’s what I don’t understand. I honestly don’t recall any late bets but I suggested the exact same thing to them. I told them to review my bets and point out to me where I was wrong and if there was a case like that then void the bad bets and just give me back my actual winnings and initial deposits. But I’ve gotten absolutely no clarification on that.

  6. #6
    HomeRun35
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    What kind of line errors are we talking about? Were they super obvious? Something like it should've been -150 but was +130? Not that them gives them any right to take your funds regardless

  7. #7
    DontTailMe
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    Quote Originally Posted by lonnie55 View Post
    What was the total amount of your deposits?

    Why don't they just void the late bets and let you withdraw the rest of your funds?

    Straight scam if they do not even return your deposits.
    If MyBookie knows that he bet on late lines, then I guarantee those lines have been voided already. So everything in his account should be considered deposit + legitimate winnings.

    They need to pay the man.
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  8. #8
    BigOrange
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    If you did indeed have some past post bets or bet some obvious line errors that were not caught immediately, they will say that the winnings on those bets allowed you to run up your balance to $25,000. They will claim that you could not run up the balance without using money you should not have had in your account.

    If this is the case, you will be lucky to get your deposit back.
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  9. #9
    officertenpenny
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    Quote Originally Posted by DontTailMe View Post
    If MyBookie knows that he bet on late lines, then I guarantee those lines have been voided already. So everything in his account should be considered deposit + legitimate winnings.

    They need to pay the man.
    That’s legitimately what I’ve been telling them. But they regurgitate the same prewritten response and don’t even address what I’m saying.

  10. #10
    officertenpenny
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    Quote Originally Posted by HomeRun35 View Post
    What kind of line errors are we talking about? Were they super obvious? Something like it should've been -150 but was +130? Not that them gives them any right to take your funds regardless
    One pop up that I remember was the over under on Robert woods reception from LAST season. They had the line at 0.5 so I took it before the game started because it seemed too easy. After woods ended the game with 5 reception they voided the bet saying it was supposed to be at 10.5

  11. #11
    BigJay
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    MyBookie sucks. Worst book I’ve ever dealt with. Hope you get paid man.

  12. #12
    pologq
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    they cant ignore your initial deposit and just take that.

    were you always betting shady lines?

  13. #13
    officertenpenny
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    Quote Originally Posted by pologq View Post
    were you always betting shady lines?
    Not at all. That’s the most frustrating thing. I’ve asked several times to review my wagers and show me where I messed up. But no clarification on that at all.

  14. #14
    xKMACKx
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    Quote Originally Posted by officertenpenny View Post
    One pop up that I remember was the over under on Robert woods reception from LAST season. They had the line at 0.5 so I took it before the game started because it seemed too easy. After woods ended the game with 5 reception they voided the bet saying it was supposed to be at 10.5
    0.5 is a mistake, but 10.5 is laughable. They just came up with a random number

  15. #15
    Ksherm
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    Join the club. THe'r the worst!

  16. #16
    officertenpenny
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    Quote Originally Posted by xKMACKx View Post
    0.5 is a mistake, but 10.5 is laughable. They just came up with a random number
    Believe I had the same argument with them lol

  17. #17
    Optional
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    Quote Originally Posted by officertenpenny View Post
    My account on MyBookie was closed out of the blue. I had a balance of almost $25,000 on there. The message that they’ve sent me just says “Your account has been closed and banned after several pastposts and previous warnings.” Now this was definitely a surprise to me. I immediately reached out to their chat support which wasn’t helpful at all. They just regurgitated the same thing “As per management your account have been closed” And when I asked to speak to a supervisor they said no supervisor was available and that I can send an email to their customer service if I wanted.


    I sent a lengthy emailing explaining to them the same things I had gone through already with their chat. I told them that a portion of that balance was from my initial deposit and a majority of it was from wagers that were not even live bets. I got on a hot streak with ufc, madden simulations and max betting teams like Manchester United, Manchester city, Real Madrid and Liverpool. I respectfully asked them to just review the wagers and if there were any issues please point them out to me and void whatever they need to. This is the normal action taken on numerous other sites whenever a wrong line is posted. The bet is void and the risk amount is returned.


    To my original email all they responded with was “As per management your account has been closed. I hope that clarifies the issue”. That didn’t clarify anything so I replied again detailing the situation and asking for clarification. They responded to me saying that there is a review being done by management and they’ll let me know. After I didn’t hear from them for over 24 hours, I reached out again and was yet again met with the same “As per management your account has been closed”


    At this point I was fed up with the email process so I called them and every rep gave me the same word for word answer until I finally got to a supervisor. I’ve been communicating with him back and forth for a week. First day he told me to give him 48 hours to review it. I hadn’t heard back after 48 hours so I called again. Then he asked for another 24 hours. And then when I called again after a day, he told me the decision was final and all my funds were confiscated. He asked me if I had received any warnings about this in the past via email or text. I went through all my email and text and there was no mention of a warning anywhere.


    Then he said he would try again to talk with upper management and to contact him after 48 hours. And then after the 48 hours he tells me that I was given warnings about past post bets in the form of warnings on the website. The only thing I remember like that are pop ups regarding line errors. MyBookie does these pop ups that tells you that “your bet has been voided due to a line error” and just gives you the risk amount back. There’s a check box that requires you to acknowledge that you’ve read the message but nowhere have I ever seen a pop up with any “warning”. So I don’t know what they’re really saying there. Now my latest interaction with this supervisor, he just told me that the decision is final and all my funds are being confiscated along with my account being banned. I don’t know what else to do at this point, I’ve gotten zero clarification about what wagers were not allowed. And they’ve essentially stolen my initial deposit + my legitimate winnings from wagers placed on games/events long before they had even finished; in many cases long before the games/events had even started. They haven’t provided me any clarification that I’ve asked for and just have been giving me the run around.

    They call the popup message you have to tick/acknowledge a warning that you have hit a bad line.

    If you keep hitting bad lines after that, in particular if those errors are in sports that you don't usually bet, then they boot you.

    They should not be confiscating a deposit without better justification than that though.

    If you shoot in a complaint form we can try asking for a proper explanation for you https://www.sportsbookreview.com/sportsbook-complaint/
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  18. #18
    officertenpenny
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    Quote Originally Posted by Optional View Post
    If you shoot in a complaint form we can try asking for a proper explanation for you https://www.sportsbookreview.com/sportsbook-complaint/
    I’ve filled out the complaint form. But this is exactly what I told them as well. At the end of the day I acknowledge that you’re a private company and you can refuse service to whoever you want. But I just wanted them to tell me where and what lines I bet that were bad. Not only were they not giving me any clarification in that regard, but they confiscated my initial deposit and legitimate winnings on top of that.

  19. #19
    StackinGreen
    Can't stop Won't stop
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    Yet another reason why "stiffs" are not a moral hazard at large; stiffing is a real threat from everyone in this game. Books stiff you and do all manner of things to gain more edge over the player, but it's funny they've psychologized that "stiffs" are only the players, when in reality they need to manage players so that players don't take that advantage from them when they are in a hole/extend them too far (the book's fault).

  20. #20
    Optional
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    Quote Originally Posted by officertenpenny View Post

    I’ve filled out the complaint form. But this is exactly what I told them as well. At the end of the day I acknowledge that you’re a private company and you can refuse service to whoever you want. But I just wanted them to tell me where and what lines I bet that were bad. Not only were they not giving me any clarification in that regard, but they confiscated my initial deposit and legitimate winnings on top of that.
    You might be better to focus us why they think they can confiscate your money, instead of the red herring of wanting proof of bad bets.
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  21. #21
    DontTailMe
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    Quote Originally Posted by Optional View Post
    They call the popup message you have to tick/acknowledge a warning that you have hit a bad line.

    If you keep hitting bad lines after that, in particular if those errors are in sports that you don't usually bet, then they boot you.

    They should not be confiscating a deposit without better justification than that though.

    If you shoot in a complaint form we can try asking for a proper explanation for you https://www.sportsbookreview.com/sportsbook-complaint/
    Not just the deposit. They shouldn’t be able to confiscate his winnings either. The bad lines were identified, voided, and warnings given. Everything else is legitimate. If they don’t believe that to be true, then come with receipts.

  22. #22
    jedihyoju
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    Quote Originally Posted by officertenpenny View Post
    I’ve filled out the complaint form. But this is exactly what I told them as well. At the end of the day I acknowledge that you’re a private company and you can refuse service to whoever you want. But I just wanted them to tell me where and what lines I bet that were bad. Not only were they not giving me any clarification in that regard, but they confiscated my initial deposit and legitimate winnings on top of that.
    I think at the end you will be able to get the $2000 deposit back with SBR's help.

    But I doubt they will pay you your winnings which is about 25k because you did check the box that they claim as a warning.

    Why didn't you try to withdraw little bit a time before it reached 25k?

    I mean.... its hard to withdraw that much unless it legit A+ book

  23. #23
    officertenpenny
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    Quote Originally Posted by DontTailMe View Post
    Not just the deposit. They shouldn’t be able to confiscate his winnings either. The bad lines were identified, voided, and warnings given. Everything else is legitimate. If they don’t believe that to be true, then come with receipts.
    Exactly. I’ve been asking for some clarification on that. Show me what’s wrong. If something needs to be voided still then go for it. But give me my deposits and the legitimate winnings (which should be all of it) and I’ll be on my way.

  24. #24
    officertenpenny
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    Quote Originally Posted by jedihyoju View Post
    Why didn't you try to withdraw little bit a time before it reached 25k?
    I mean.... its hard to withdraw that much unless it legit A+ book
    I got on a hot streak and built it up in a little over 2 weeks. I was just doing a lot of max bets on teams on hot streaks and so I kept the balance on there and it just grew really fast from there. I was going to request a payout that same week. Then I woke up one day to my balance being 0.

  25. #25
    DontTailMe
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    Quote Originally Posted by jedihyoju View Post
    I think at the end you will be able to get the $2000 deposit back with SBR's help.

    But I doubt they will pay you your winnings which is about 25k because you did check the box that they claim as a warning.

    Why didn't you try to withdraw little bit a time before it reached 25k?

    I mean.... its hard to withdraw that much unless it legit A+ book
    Why does clicking the check box matter? Either the winnings are legitimate, or they are not, in which case they should be able to show why.

    I know we are talking about MyBookie here, and we have very low expectations of them. But We should differentiate between what MyBookie might possibly be shamed into doing, and what any reputable book would do without causing a problem.

    Look, we know what's really going on here. MyBookie is finding any excuse possible to not pay another big winner. There's a pattern. They're the only book which consistently has this problem and hasn't achieved F grade / "scam book" status yet. If they want to improve their reputation, they have to stop cheating customers.

    If they come with receipts that prove this customer's winnings are illegitimate, then I'll apologize for assuming the worst...in this case. I won't be holding my breath though.
    Last edited by DontTailMe; 07-26-20 at 11:20 PM.

  26. #26
    BigJay
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    Quote Originally Posted by DontTailMe View Post
    Look, we know what's really going on here. MyBookie is finding any excuse possible to not pay another big winner. There's a pattern. They're the only book which consistently has this problem and hasn't yet achieved F grade / "scam book" status yet. If they want to improve their reputation, they have to stop cheating customers.
    This

  27. #27
    Sleepless
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    Quote Originally Posted by DontTailMe View Post
    Why does clicking the check box matter? Either the winnings are legitimate, or they are not, in which case they should be able to show why.

    I know we are talking about MyBookie here, and we have very low expectations of them. But We should differentiate between what MyBookie might possibly be shamed into doing, and what any reputable book would do without causing a problem.

    Look, we know what's really going on here. MyBookie is finding any excuse possible to not pay another big winner. There's a pattern. They're the only book which consistently has this problem and hasn't achieved F grade / "scam book" status yet. If they want to improve their reputation, they have to stop cheating customers.

    If they come with receipts that prove this customer's winnings are illegitimate, then I'll apologize for assuming the worst...in this case. I won't be holding my breath though.
    I'll +2 this. The fact that they are developing a reputation for not caring about their reputation is what makes them the most dangerous kind of book. These are the type of books that one day disappear with customer balances. How many bad lines is this site putting up where this could even be an issue? One of the many problems that I have with this is that basically the site is incentivized to post bad lines. If they lose, they can just void the bet or even better just confiscate the whole account of anyone who bet it. The fact that this has become such a pattern for this site is enormously disturbing and there needs to be consequences for such egregious behavior. I believe that considering the number of cases like this that continue to be reported that an SBR downgrade to blacklist should be strongly considered. How could anyone feel comfortable depositing here and every expecting to get their money out?

  28. #28
    TheGuesser
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    Quote Originally Posted by Sleepless View Post
    I'll +2 this. The fact that they are developing a reputation for not caring about their reputation is what makes them the most dangerous kind of book. These are the type of books that one day disappear with customer balances. How many bad lines is this site putting up where this could even be an issue? One of the many problems that I have with this is that basically the site is incentivized to post bad lines. If they lose, they can just void the bet or even better just confiscate the whole account of anyone who bet it. The fact that this has become such a pattern for this site is enormously disturbing and there needs to be consequences for such egregious behavior. I believe that considering the number of cases like this that continue to be reported that an SBR downgrade to blacklist should be strongly considered. How could anyone feel comfortable depositing here and every expecting to get their money out?
    They've already done that. They are the same people that ran BetOnSports and ran off with Millions of dollars in customer balances. I tried to warn people here about these frauds when they first started up in 2014. Good luck in getting your money. Did you sign up through any referring website? Maybe they can help you out in addition to whatever SBR can do:

    08-27-14 08:37 PM
    TheGuesser

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    Be VERY, VERY careful. I sent this info to SBR support, but they have not got back to me. This was in their FAQ.
    We are a new sports book site, but our owner group and management team ran BetOnSports, one of the most widely recognized sports books in the world, for a number of years.


    They also sent me an unsolicited E mail offering a Free $25 account. I contacted them demanding the money they stole from me in 2006 back. Of course, They never got back to me, but have since removed that statement from their FAQ. They actually thought it was a good thing to identify themselves as former owners and/or management that ran BetOnSports.


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  29. #29
    PD77
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    People must do zero research before they pick a gambling site in a third world country to send their money to, but somehow they always seem to find SBR after fact. I’m willing to bet they do more research on a $20 purchase on Amazon than a $2000 deposit in Costa Rica.



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  30. #30
    officertenpenny
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    Quote Originally Posted by TheGuesser View Post
    Did you sign up through any referring website? Maybe they can help you out in addition to whatever SBR can do:

    08-27-14 08:37 PM
    TheGuesser

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    Be VERY, VERY careful. I sent this info to SBR support, but they have not got back to me. This was in their FAQ.
    We are a new sports book site, but our owner group and management team ran BetOnSports, one of the most widely recognized sports books in the world, for a number of years.


    They also sent me an unsolicited E mail offering a Free $25 account. I contacted them demanding the money they stole from me in 2006 back. Of course, They never got back to me, but have since removed that statement from their FAQ. They actually thought it was a good thing to identify themselves as former owners and/or management that ran BetOnSports.


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    Nah, I just signed up directly through their website. So SBR is really my only hope at this point.

  31. #31
    officertenpenny
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    Quote Originally Posted by PD77 View Post
    People must do zero research before they pick a gambling site in a third world country to send their money to, but somehow they always seem to find SBR after fact. I’m willing to bet they do more research on a $20 purchase on Amazon than a $2000 deposit in Costa Rica.



    That’s a bit of a problematic view in my opinion. “You didn’t do your research so your fault” instead of actually acknowledging that there’s wrongdoing on the books part and they should face some sort backlash.

  32. #32
    officertenpenny
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    Quote Originally Posted by Sleepless View Post
    I'll +2 this. The fact that they are developing a reputation for not caring about their reputation is what makes them the most dangerous kind of book. These are the type of books that one day disappear with customer balances. How many bad lines is this site putting up where this could even be an issue? One of the many problems that I have with this is that basically the site is incentivized to post bad lines. If they lose, they can just void the bet or even better just confiscate the whole account of anyone who bet it. The fact that this has become such a pattern for this site is enormously disturbing and there needs to be consequences for such egregious behavior. I believe that considering the number of cases like this that continue to be reported that an SBR downgrade to blacklist should be strongly considered. How could anyone feel comfortable depositing here and every expecting to get their money out?
    Couldn’t have said it any better myself. It genuinely seems like they just don’t care and customer service reps (for the most part) are so rude and unhelpful. The amount of times I’ve been given rude answers or just straight up hung up on when trying to contact them is unreal.

  33. #33
    pologq
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    Quote Originally Posted by officertenpenny View Post
    That’s a bit of a problematic view in my opinion. “You didn’t do your research so your fault” instead of actually acknowledging that there’s wrongdoing on the books part and they should face some sort backlash.
    (i think) he is just saying when you send someone $2K of your money you make sure it is going to a reputable offshore book. you wouldn't even send $20 to someone you didn't know unless you could verify who they are and their seller info, etc. the same comes with gambling, esp depositing large amounts.

    granted mybookie should not be playing these games either. it doesn't excuse not paying but in an unregulated offshore industry you have to be choosy with the books you want to play with for this exact reason.

    i hope you get your money, def at least the deposit back. since they can kind of do what they want, i am not sure you see a penny of your winnings. part because of the bad line and part because they do not have the $$$ aside to pay big balances.

  34. #34
    officertenpenny
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    Quote Originally Posted by pologq View Post
    (i think) he is just saying when you send someone $2K of your money you make sure it is going to a reputable offshore book. you wouldn't even send $20 to someone you didn't know unless you could verify who they are and their seller info, etc. the same comes with gambling, esp depositing large amounts.
    No, I agree. Ideally everyone should do their due diligence. However, I feel like the focus is on the wrong thing. Yes, I should’ve done more research and signed up with a book with a better reputation. But that doesn’t always happen and an oversight on my part doesn’t just absolve the book of their wrongdoings.

    Thank you for the well wishes. I’m just waiting to hear back from SBR.

  35. #35
    jedihyoju
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    Quote Originally Posted by officertenpenny View Post
    No, I agree. Ideally everyone should do their due diligence. However, I feel like the focus is on the wrong thing. Yes, I should’ve done more research and signed up with a book with a better reputation. But that doesn’t always happen and an oversight on my part doesn’t just absolve the book of their wrongdoings.

    Thank you for the well wishes. I’m just waiting to hear back from SBR.
    hope you can get the money man.

    its a lot of money on the line and honestly I think Mybookie would have payed if it was 2k or 3k.

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