First off i waited to make this post because, i wanted to make sure i was able to withdrawal all my funds.
i was paid roughly 6.3k profit.
However youwager changed there ESports betting rules to benefit the book. On may 31'st i made 2 $100 bets on thunder predator to win against EG 2-0. TP was up 1-0 going into map 2 however due to connection issues map 2 and 3 were not played and EG was awarded the win 2-1. My bet was graded as a losss. after contacting support because, i thought per rules if the maps were not played, my wagers should of been graded as no action. customer service said that per the rules if the maps aren't played then whoever is awarded the win via the tournament org shale be used for grading purposes on all wagers. Fair enough so i lost those 2 bets. fast forward to June 5'th i made 3 max bets on team secret to win map 1 vs team nigma due to connection issuses the map wasn't played and team secret was award the win. However after checking my account my wagers were once again graded as a loss. Very strange, so i contacted customer support and they sent me this email.
Our live betting department reviewed your last five days of action on E- sport and Live betting, all wager where placed and graded correctly.
According to today’s wagers on the maps where graded correctly, First map was forfeit by Nigma. As the first map was not played, all wagers on the 1st map are cancelled.
For your passed wager 37979008, was not on the maps, was on the correct score, therefore rules are different, even if a map is cancelled the final correct score still have action.
Youwager appreciates your business but your Live betting action and E-sport has gotten out of hands therefore they’ll not be able to continue offering you these services.
Please, if you have any further inquiries, contact us back and we will be more than glad to assist you!
Kindest Regards,
Mey C. B
Wagering Dpt
Ext 2720
i was paid roughly 6.3k profit.
However youwager changed there ESports betting rules to benefit the book. On may 31'st i made 2 $100 bets on thunder predator to win against EG 2-0. TP was up 1-0 going into map 2 however due to connection issues map 2 and 3 were not played and EG was awarded the win 2-1. My bet was graded as a losss. after contacting support because, i thought per rules if the maps were not played, my wagers should of been graded as no action. customer service said that per the rules if the maps aren't played then whoever is awarded the win via the tournament org shale be used for grading purposes on all wagers. Fair enough so i lost those 2 bets. fast forward to June 5'th i made 3 max bets on team secret to win map 1 vs team nigma due to connection issuses the map wasn't played and team secret was award the win. However after checking my account my wagers were once again graded as a loss. Very strange, so i contacted customer support and they sent me this email.
Our live betting department reviewed your last five days of action on E- sport and Live betting, all wager where placed and graded correctly.
According to today’s wagers on the maps where graded correctly, First map was forfeit by Nigma. As the first map was not played, all wagers on the 1st map are cancelled.
For your passed wager 37979008, was not on the maps, was on the correct score, therefore rules are different, even if a map is cancelled the final correct score still have action.
Youwager appreciates your business but your Live betting action and E-sport has gotten out of hands therefore they’ll not be able to continue offering you these services.
Please, if you have any further inquiries, contact us back and we will be more than glad to assist you!
Kindest Regards,
Mey C. B
Wagering Dpt
Ext 2720