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Questionable behaviour from 18bet
Hi all,
I recently had a very unpleasant experience w/ 18bet and I'd like to get some opinions on that.
I've deposited 250 EUR with them just before CoVid-19 outbreak.
As a consequence, basically all sport events I usually bet on have been canceled and I just wanted to withdraw my money again (no bets made, no transactions, no bonus claims, no nothing) - just due to the lack of any betting opportunities. Remark: I also deposited with 2 other bookmakers within that timeframe and a withdrawl was absolutely no problem whatsoever.
18bet, however, rejected my withdrawl, citing their T&C, that a minimum roll-over of five (!) times of any deposited amount is required before a withdrawl is possible and that I may browse their site for other bets; which I did for a few days (really tried to find anything bettable).
So far, so good, but due to the fact that I just have nothing to bet on (besides second tasmanian womens volleyball league or thelike), I kindly asked them to grant an exemption giving these special circumstances. They refused again.
In reply, I also cited their T&C which state that "[...] Shark77 Limited reserves the right to charge withdrawals with fees to cover administrative costs, in case the deposit amount is not rolled over at least 5 times."
Ok, thought it might cost me a bit, but at least I get my money back. I still consider a minimum roll-over of five times ridiculously high, but ok, my bad that I deposited with them.
I explicitly asked them to give me a number of how high they'd consider these "special fees" to be.
However, they did not reply to that, now they just told me that "bank transfer" would not be available as a method for withdrawls and I should opt for another withdrawl method.
I opened a Skrill account and initiated another withdrawl request.
They rejected it again, telling me that I'd have to provide copies of my Skrill details, ID card and prove of address first.
I did provide all the docuements requested.
Next withdrawl request was rejected again, citing (on my question why) their T&C and the roll-over requirement again.
Once more, I tried to point to a) the exceptional circumstances around Covid-19 and b) their own T&C, which say that they reserve the right to charge additional fees on money which has not been wagered 5 times. And that I explicitly want to make use of that if they are not fair enough to grant an exception.
Rejected again, minimum roll-over requirement. And still no word of why their own (!) terms phrase the possibility of charging a fee on money not rolled over 5 times, if they do not make use of it even know in times of corona - when else?! And again, I didn’t place any bets, I don’t claim any winnings, bonuses or thelike - I just want the money back that I sent them.
Next thing will probably be that they will charge me fees for "inactivity"...
On the pro side: their support was quite responsive, but that still does not get me my money back.
Any suggestions from your side on what to do now? Opinions?
Any feedback highly appreciated.
Many thanks!
Best
Anger
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Originally Posted by MeanPeopleSuck
Optional gave lonnie55 2 Betpoint(s) for this post.
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