Hello,
I have now had NHL futures bets cancelled multiple times in the last month or so at 5Dimes and am not only turned off by the process, but obviously it is a very slippery slope. As far as I'm concerned, if the 5Dimes team puts up a line that they later deem is a mistake and unintentional, then that is very simply a form on negligence on their part and should honor the bet as it stands. With that said, I do understand in their TOS that they state they reserve the right to cancel bets at any time for effectively any reason.
My main concern is, where is the line drawn? In the first instance of this happening several weeks ago, the bets were cancelled within an hour or 2 and I was immediately refunded and informed they made a mistake with posting the line. In this 2nd instance, i made multiple bets on the same event across 2 days (and watched the line shift multiple times across that time frame) before getting an email yesterday that ALL of the bets i made on that event across the 2 days were cancelled because of a "mistake" in the line. So the question is, what is to stop 5Dimes from cancelling a bet 1 month from now? 3 months? the day before its obvious I will win and they are forced to pay me? It seems to me as I said to be a very slippery slope. If they have open-ended autonomy to cancel bets whenever they want, they can just wait until its a certainly i will win and just refuse to pay me and claim their stated TOS as just cause.
Additionally, my customer service experience with one of the agents in live chat I found particularly disturbing. He claimed that it was not only wrong of me to take this line when it was "obviously not correct" (whatever that even means), he went even further to say that it was my RESPONSIBILITY to spend my personal time contacting them and letting them know of line that looked suspicious. I mean, this is so lol idk where to even start so i'll mostly just leave it there. I am not a bookmaker so idk every reason for why certain lines are the way they are certain times other than I assume they want as close to balanced action as possible to reduce their exposure to any single event. So in my mind, there are many reasons why it would make sense for a book to offer something maybe classified as a "good line/better than market line" for their own personal risk exposure reasons. I could get into a long discussion about business/customer practices and who is responsible for what, etc etc but that's a conversation for another time.
I would love to hear everyone feedback about this, especially if you've had particular experience with futures bets being cancelled on 5Dimes as well as what can be done about the existing policy they have and how much leverage to cancel bets at their discretion they actually have.
I have now had NHL futures bets cancelled multiple times in the last month or so at 5Dimes and am not only turned off by the process, but obviously it is a very slippery slope. As far as I'm concerned, if the 5Dimes team puts up a line that they later deem is a mistake and unintentional, then that is very simply a form on negligence on their part and should honor the bet as it stands. With that said, I do understand in their TOS that they state they reserve the right to cancel bets at any time for effectively any reason.
My main concern is, where is the line drawn? In the first instance of this happening several weeks ago, the bets were cancelled within an hour or 2 and I was immediately refunded and informed they made a mistake with posting the line. In this 2nd instance, i made multiple bets on the same event across 2 days (and watched the line shift multiple times across that time frame) before getting an email yesterday that ALL of the bets i made on that event across the 2 days were cancelled because of a "mistake" in the line. So the question is, what is to stop 5Dimes from cancelling a bet 1 month from now? 3 months? the day before its obvious I will win and they are forced to pay me? It seems to me as I said to be a very slippery slope. If they have open-ended autonomy to cancel bets whenever they want, they can just wait until its a certainly i will win and just refuse to pay me and claim their stated TOS as just cause.
Additionally, my customer service experience with one of the agents in live chat I found particularly disturbing. He claimed that it was not only wrong of me to take this line when it was "obviously not correct" (whatever that even means), he went even further to say that it was my RESPONSIBILITY to spend my personal time contacting them and letting them know of line that looked suspicious. I mean, this is so lol idk where to even start so i'll mostly just leave it there. I am not a bookmaker so idk every reason for why certain lines are the way they are certain times other than I assume they want as close to balanced action as possible to reduce their exposure to any single event. So in my mind, there are many reasons why it would make sense for a book to offer something maybe classified as a "good line/better than market line" for their own personal risk exposure reasons. I could get into a long discussion about business/customer practices and who is responsible for what, etc etc but that's a conversation for another time.
I would love to hear everyone feedback about this, especially if you've had particular experience with futures bets being cancelled on 5Dimes as well as what can be done about the existing policy they have and how much leverage to cancel bets at their discretion they actually have.
