[adamjava]

Hi all,

My bet365 account got hacked and the hacker managed to change the email/phone number associated with the account itself. I have tried and tried again to call bet365 support in the UK, and whenever we seem to be getting somehwere, they say that ' the email address and phone number do not match what we have on system, therefore we can no longer proceed with the security verification'.

While I applaud bet365's stringent security, what happens in a situation like mine? I offered to send them my passport, my ID, my deposits/withdrawals, everything, and they said they cannot proceed unless I give them the email or phone number ( both which were changed by the hacker).

The account still has funds in it and that is what I am trying to retrieve. Anyone have any suggestions on what to do next at this dead-end?

[newton0038]

Odd that a hacker didnt just changed your info and not play off funds or attempt to withdraw. Wouldnt happen to be a trail of bullshit leading to your door??

[adamjava]

Odd that a hacker didnt just changed your info and not play off funds or attempt to withdraw. Wouldnt happen to be a trail of bullshit leading to your door??

Wow, thanks for that...

Lucky for me, the hacker got the account locked before he could do anything. Because he tried to withdraw and couldnt confirm identity. But now I cannot do anything as the number/email have both been changed.

[adamjava]

Thankfully got resolved today. Now just awaiting verification and PVC.

Consider this post done

[Optional]

Thankfully got resolved today. Now just awaiting verification and PVC.

Consider this post done

Thanks for the update.

Glad to hear you finally got someone who knew the procedure in there.

[adamjava]

No problem.

I have another issue though. Obviously when the hacker took over my email, he messed up some other betting accounts with other bookmakers such as 10Bet and Ladbrokes. Do I have to make a separate thread about that? Because those two are refusing to budge.

[hari3699]

Thankfully got resolved today. Now just awaiting verification and PVC.

Consider this post done

I’m also facing same issue, can you please help me how you resolved it , Thanks

[Motorhead11]

I can feel you.

Faced same issue about few years ago.

Hopefully Sportmarket was clever enough and realized that something was going wrong when the hacker asked for full cashout of my account via bitcoin when all my previous transactions with them were via ewallet.

What i don't understand is how hacker changed your registered email with books. Got few books my self and noone allows the user to change the register email. Got no 10bet/bet365/ladbrooks to check though.