Originally Posted by
swamijoe
I have been at 5dimes for many years and they're chat would always connect me with someone in seconds, and same with them answering they're phone when you call.
So just out of curiosity I tried another book, that being betonline.
First of all I try and ask a question via chat, and the wait time is like 30 minutes,,, or 40 minutes, one time i was able to get someone in like 5 minutes, which by far was the fastest I had seen there, but only once.
So I want to make a withdraw and was told to email them copies of CC and license etc. So I did about a week ago. I never got any type of confirm it was received, so I followed up a few days later via chat asking if they had gotten my email with the documentation... this happened 3 times where I asked a rep via chat and they said I would get an email from them confirming.. I have yet to get an email and its days later, and I dont feel like waiting 40 minutes to ask in a chat again, its crazy slow.
Sorry for the long rant, Im asking anyone who uses them,,,, do you =find the same slow experience I have been experiencing.
also as far as a withdraw I was told you get one friday free a month, like most books, not the Friday part, but the once a month free...but you have to tell them. But when you process through the cashier page, it doesn't give you the free thing,,, it automatically charges the fees.
Any of you out there who use betonline can you chime in with your experiences with payouts, setting up account getting them your info, if it was a hassle as it has been for me, and actually getting a hold of them in a timely manner via chat or phone?