I have a Problem in NitrogenSports Site.

Jocoshare · 02-17-18 06:41 AM

On feb 7 i deposit some coins and then i won a little after that I'm planning to withdraw last 2-13. But nitrogen cancelled my withdrawal. The support told me im on security review and i dont know why. I didnt play poker. I'm only using my ipad and cellphone to open my account. I got 2fa athentication. The support told me that i should wait for 72hrs. So i said okay 3days is okay but this is the 4th day that my account is still in freeze and they told me not to bet. They haven't found any result in their investigation. For 2yrs using this site this is the first time happen to me? Is this normal? I hope someone will help me here.

SBR Genie · 02-17-18 06:46 AM

Welcome to SBR Forum, Jocoshare.

Please feel free to fill out the complaint form, https://www.sportsbookreview.com/sportsbook-complaint/ and we will try to assist you in the process.

Jocoshare · 02-17-18 06:54 AM

Thank you sir genie. I already filled a complaint. I just want to the other players to be aware what site are they planning to use. Thanks.

Jocoshare · 02-17-18 07:13 AM

After they didnt meet the 72hrs period.
They said that.

Unfortunately at this moment we can not give you a time frame when will be solved, but please rest assure that as soon we have an update to this situation we will be contacting you back immediately.

In case you need further assistance please get back to us.

Best Regards
Damos

littlekona · 02-17-18 07:19 AM

I have had withdrawals canceled for security check too...Mine have been due to traveling around for work and requesting withdrawals from a different IP then my home area...I too have 2 Fa auth to log in....They have always cleared up as they ask me to send a message with my home IP address... They should have told you what the issue may be as that many days is unreasonable....It may be due to the site maintenance issue and maybe your balance was off in your favor as I did see some peeps in chat talking about balance was wrong....Please Update with any info asap

Jocoshare · 02-17-18 09:03 AM

I checked my balance and its in right amount. Can you withdraw now or your account is on hold?

littlekona · 02-17-18 09:09 AM

Originally Posted by Jocoshare

I checked my balance and its in right amount. Can you withdraw now or your account is on hold?

its been a while since it happened to me but they always cleared up...happens when I request withdrawals from IP i don't normally use...raises there security alert...

Jocoshare · 02-17-18 10:07 AM

I hope mine will be clear too. How long did it take? Hehehe. They ask you something?

littlekona · 02-17-18 10:37 AM

Originally Posted by Jocoshare

I hope mine will be clear too. How long did it take? Hehehe. They ask you something?

thisss.....

It appears that your account was flagged for unusual activity following a withdrawal request from an unfamiliar location. Please verify a familiar login location, after which you may request your withdrawal again.

Thank you,

Rosita
Risk Management
Nitrogen

It is our intention to keep the best security measures in place for the safety of our customersâ€™ accounts. In order to help you with your request, we would please ask you to tell us your regular used on
previous payouts. We will expect your confirmation in order to proceed.

Please let us know if there something else we can assist you with meanwhile.

Best Regards,
Tony

HOWARDhasMYdough · 02-17-18 10:50 AM

One of the primary owners of Nitrogen very recently sold their stake. Seems like there could be some solvency issues at Nitrogen. Aside from the 2 complaints here, there are a few people who were having withdrawals frozen and cancelled in chat recently when that was never happening before. Hopefully SBR can help both of you.

Jocoshare · 02-17-18 11:10 AM

Thank you. I hope so too. I thought im the only one having a problem in nitrogensports.

Jocoshare · 02-17-18 11:13 AM

Originally Posted by littlekona

thisss.....

It appears that your account was flagged for unusual activity following a withdrawal request from an unfamiliar location. Please verify a familiar login location, after which you may request your withdrawal again.

Thank you,

Rosita
Risk Management
Nitrogen

It is our intention to keep the best security measures in place for the safety of our customersâ€™ accounts. In order to help you with your request, we would please ask you to tell us your regular used on
previous payouts. We will expect your confirmation in order to proceed.

Please let us know if there something else we can assist you with meanwhile.

Best Regards,
Tony

Atleast you know whats the reason why you cant withdraw. In mine condition they didnt tell me whats wrong and how long will i wait. Thats why i post here in sbr so if theres any employees in nitrogen reading this. Please message me.

DroopyDog · 02-17-18 11:14 AM

Starting to see smoke at Nitrogen

littlekona · 02-17-18 11:48 AM

Originally Posted by DroopyDog

Starting to see smoke at Nitrogen

i think they are fine but I'd like to check out there cold wallet address....anyone have it? places like fairlay have it visible and its funded very well

HOWARDhasMYdough · 02-17-18 12:17 PM

Originally Posted by DroopyDog

Starting to see smoke at Nitrogen

Maybe SBR can put out a warning or lower their rating until the multiple issues are at least looked at. I like Nitrogen but have been around long enough to see warning signs of more serious issues. Would hate for it to happen to other new customers. To be fair I have had 0 problems there but between the recent threads here, the very long investigations, and the people talking in Nitrogen chat I have requested my own withdrawal. I dont expect any issues but will see. Going to go back to my old sportsbook in the meantime to be safe.

littlekona · 02-17-18 12:28 PM

Originally Posted by HOWARDhasMYdough

Maybe SBR can put out a warning or lower their rating until the multiple issues are at least looked at. I like Nitrogen but have been around long enough to see warning signs of more serious issues. Would hate for it to happen to other new customers. To be fair I have had 0 problems there but between the recent threads here, the very long investigations, and the people talking in Nitrogen chat I have requested my own withdrawal. I dont expect any issues but will see. Going to go back to my old sportsbook in the meantime to be safe.

Its a couple isolated ones and one is poker related...I dont see a mass rash of issues....All sites have complaints...I think the only big issue is the non transparent investigation...At least say what they may be investigating....I have feeling its due to the recent maintenance and if you played casino/poker there could be a balance issue that did not update...that's just a thought

Jocoshare · 02-17-18 04:15 PM

Originally Posted by littlekona

Its a couple isolated ones and one is poker related...I dont see a mass rash of issues....All sites have complaints...I think the only big issue is the non transparent investigation...At least say what they may be investigating....I have feeling its due to the recent maintenance and if you played casino/poker there could be a balance issue that did not update...that's just a thought

i didnt play any poker or casino in my account. So what do you think is the problem?

littlekona · 02-17-18 04:52 PM

Originally Posted by Jocoshare

i didnt play any poker or casino in my account. So what do you think is the problem?

how did you win? past post bets or anything? its strange as all these happened near the system maintenance issues.....something happened

Jocoshare · 02-17-18 04:58 PM

Originally Posted by littlekona

how did you win? past post bets or anything? its strange as all these happened near the system maintenance issues.....something happened

I win like 12streaks. I'm planning to withdraw and then they cancelled my withdrawal for security reasons. If you want to see my bets i can post it here. I'm not a high roller but my .09 is still there.

littlekona · 02-17-18 05:16 PM

Originally Posted by Jocoshare

I win like 12streaks. I'm planning to withdraw and then they cancelled my withdrawal for security reasons. If you want to see my bets i can post it here. I'm not a high roller but my .09 is still there.

well there is something that triggered red flag because .09 btc is nothing...something

Jocoshare · 02-17-18 05:18 PM

Jocoshare · 02-17-18 05:20 PM

Originally Posted by littlekona

well there is something that triggered red flag because .09 btc is nothing...something

Thats why im waited for 72hrs. But i really want to bet and withdraw some coins. So i can pay my bills. This is the first problem i had in nitrogensports.

littlekona · 02-17-18 05:23 PM

Originally Posted by Jocoshare

thats some streak....on some games that have fluctuating times too....ever hear of a thing called probability? that's how the guys on absolute poker got caught for being super users....your out on space on the probability charts IMO

Jocoshare · 02-17-18 05:29 PM

Originally Posted by littlekona

thats some streak....on some games that have fluctuating times too....ever hear of a thing called probability? that's how the guys on absolute poker got caught for being super users....your out on space on the probability charts IMO

Actually im really shock about my streaks too. This is my longest streak i ever had. I always lose in nitrogen. Do you think this is the reason why they cancelled my withdrawal?

Jocoshare · 02-17-18 05:32 PM

And also i'm not a high roller too. But for me .09 is a good money.

Jocoshare · 02-18-18 07:13 AM

This is the latest update for my problem.

Hello 718912,

We understand how frustrating this could be. Please accept our sincere apology for the long wait you endured during this process.

We take pride in our professionalism and it's very important for us that you continue to trust us implicitly not only as a Sports Book ,but also as working professionals who have the utmost respect for our customers valuable time.

It is the company's prerogative to block accounts and take however long it deems necessary in order to complete an investigation and reach conclusive reports. If there is no actual fraudulent activity, your account will be reactivated and you may proceed.

Our representatives in charge, will contact you immediately once the investigation is completed.
Kind regards,
Greg

littlekona · 02-18-18 09:09 AM

Originally Posted by Jocoshare

This is the latest update for my problem.

Hello 718912,

We understand how frustrating this could be. Please accept our sincere apology for the long wait you endured during this process.

We take pride in our professionalism and it's very important for us that you continue to trust us implicitly not only as a Sports Book ,but also as working professionals who have the utmost respect for our customers valuable time.

It is the company's prerogative to block accounts and take however long it deems necessary in order to complete an investigation and reach conclusive reports. If there is no actual fraudulent activity, your account will be reactivated and you may proceed.

Our representatives in charge, will contact you immediately once the investigation is completed.
Kind regards,
Greg

I'd say its an odds on bet that its due to possible past post time wagers...Not saying it was done intentionally but many of those sports and Live wagering are time sensitive and could of been up for wagering when they should of been closed...Plus the fact that your streak is pretty nuts and probability scale says near impossible...Seriously those are parlays probability says that kind of streak is basically impossible

Jocoshare · 02-18-18 03:26 PM

Originally Posted by littlekona

I'd say its an odds on bet that its due to possible past post time wagers...Not saying it was done intentionally but many of those sports and Live wagering are time sensitive and could of been up for wagering when they should of been closed...Plus the fact that your streak is pretty nuts and probability scale says near impossible...Seriously those are parlays probability says that kind of streak is basically impossible

So i've been investigated for having a nuts streaks? I hope this investigation will be finish soon. I want to bet already.

DroopyDog · 02-20-18 12:10 PM

Any update Joco ?

Jocoshare · 02-20-18 04:25 PM

Originally Posted by DroopyDog

Any update Joco ?

This is the recent msg.
Hello 718912,

I apologize for the wait time regarding this matter.

I have forwarded a request to our Security team in order to speed up this process. You will be contacted within 24 hours with a resolution to your case.

Best regards,
Diane.

DroopyDog · 02-22-18 08:05 AM

Joco.... please tell me they resolved it ?

Jocoshare · 02-22-18 11:58 AM

Originally Posted by DroopyDog

Joco.... please tell me they resolved it ?

Nah, Still waiting this is the 10th day. I can't do anything. So inconvinient.

HOWARDhasMYdough · 02-22-18 10:06 PM

Either some major issues at Nitrogen or they are in desperate need of a new security team

Jocoshare · 02-23-18 12:42 AM

Originally Posted by HOWARDhasMYdough

Either some major issues at Nitrogen or they are in desperate need of a new security team

I have no idea. They still finding whats the issue of my account. They never told me whats the real problem. I never violated any rules in nitrogen as far as i know.

TheMoneyShot · 02-23-18 12:56 AM

This shouldn't even be a security issue.

The wager amounts are all low and reasonable.

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I have a Problem in NitrogenSports Site.

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I have a Problem in NitrogenSports Site.