On feb 7 i deposit some coins and then i won a little after that I'm planning to withdraw last 2-13. But nitrogen cancelled my withdrawal. The support told me im on security review and i dont know why. I didnt play poker. I'm only using my ipad and cellphone to open my account. I got 2fa athentication. The support told me that i should wait for 72hrs. So i said okay 3days is okay but this is the 4th day that my account is still in freeze and they told me not to bet. They haven't found any result in their investigation. For 2yrs using this site this is the first time happen to me? Is this normal? I hope someone will help me here.
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Welcome to SBR Forum, Jocoshare.
Please feel free to fill out the complaint form, https://www.sportsbookreview.com/sportsbook-complaint/ and we will try to assist you in the process.Comment -
Thank you sir genie. I already filled a complaint. I just want to the other players to be aware what site are they planning to use. Thanks.Comment -
After they didnt meet the 72hrs period.
They said that.
Unfortunately at this moment we can not give you a time frame when will be solved, but please rest assure that as soon we have an update to this situation we will be contacting you back immediately.
In case you need further assistance please get back to us.
Best Regards
DamosComment -
I have had withdrawals canceled for security check too...Mine have been due to traveling around for work and requesting withdrawals from a different IP then my home area...I too have 2 Fa auth to log in....They have always cleared up as they ask me to send a message with my home IP address... They should have told you what the issue may be as that many days is unreasonable....It may be due to the site maintenance issue and maybe your balance was off in your favor as I did see some peeps in chat talking about balance was wrong....Please Update with any info asapComment -
I checked my balance and its in right amount. Can you withdraw now or your account is on hold?Comment -
I hope mine will be clear too. How long did it take? Hehehe. They ask you something?Comment -
thisss.....
It appears that your account was flagged for unusual activity following a withdrawal request from an unfamiliar location. Please verify a familiar login location, after which you may request your withdrawal again.
Thank you,
Rosita
Risk Management
Nitrogen
It is our intention to keep the best security measures in place for the safety of our customers’ accounts. In order to help you with your request, we would please ask you to tell us your regular used on
previous payouts. We will expect your confirmation in order to proceed.
Please let us know if there something else we can assist you with meanwhile.
Best Regards,
TonyComment -
One of the primary owners of Nitrogen very recently sold their stake. Seems like there could be some solvency issues at Nitrogen. Aside from the 2 complaints here, there are a few people who were having withdrawals frozen and cancelled in chat recently when that was never happening before. Hopefully SBR can help both of you.Comment -
Thank you. I hope so too. I thought im the only one having a problem in nitrogensports.Comment -
Starting to see smoke at NitrogenComment -
Maybe SBR can put out a warning or lower their rating until the multiple issues are at least looked at. I like Nitrogen but have been around long enough to see warning signs of more serious issues. Would hate for it to happen to other new customers. To be fair I have had 0 problems there but between the recent threads here, the very long investigations, and the people talking in Nitrogen chat I have requested my own withdrawal. I dont expect any issues but will see. Going to go back to my old sportsbook in the meantime to be safe.Comment -
Its a couple isolated ones and one is poker related...I dont see a mass rash of issues....All sites have complaints...I think the only big issue is the non transparent investigation...At least say what they may be investigating....I have feeling its due to the recent maintenance and if you played casino/poker there could be a balance issue that did not update...that's just a thoughtComment -
is this okay to post my winning streaks?Comment -
thats some streak....on some games that have fluctuating times too....ever hear of a thing called probability? that's how the guys on absolute poker got caught for being super users....your out on space on the probability charts IMOComment -
And also i'm not a high roller too. But for me .09 is a good money.Comment -
This is the latest update for my problem.
Hello 718912,
We understand how frustrating this could be. Please accept our sincere apology for the long wait you endured during this process.
We take pride in our professionalism and it's very important for us that you continue to trust us implicitly not only as a Sports Book ,but also as working professionals who have the utmost respect for our customers valuable time.
It is the company's prerogative to block accounts and take however long it deems necessary in order to complete an investigation and reach conclusive reports. If there is no actual fraudulent activity, your account will be reactivated and you may proceed.
Our representatives in charge, will contact you immediately once the investigation is completed.
Kind regards,
GregComment -
I'd say its an odds on bet that its due to possible past post time wagers...Not saying it was done intentionally but many of those sports and Live wagering are time sensitive and could of been up for wagering when they should of been closed...Plus the fact that your streak is pretty nuts and probability scale says near impossible...Seriously those are parlays probability says that kind of streak is basically impossibleComment -
Any update Joco ?Comment -
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Joco.... please tell me they resolved it ?Comment -
Either some major issues at Nitrogen or they are in desperate need of a new security teamComment -
This shouldn't even be a security issue.
The wager amounts are all low and reasonable.Comment
