[bigmarty]

I received a bitcoin withdrawal three hours ago that was supposed to be for $1,833 but in actualy the amount I received was $1,400. There is no excuse for this -- yes BTC has volatility, but the transaction was sent with a high enough fee that it would have confirmed within the first block. It was sent with 220 sat/B.

This means that either Intertops' processor is stealing from them, or Intertops themselves are stealing.

I will be filing a complaint with SBR and will be requesting the remainder of my funds. Intertops are either willfully ignorant or flat out thieves, but either way they are in the wrong here.

[bigmarty]

There is some history over the past few weeks of Intertops not playing by the rules:

First they enforced a BS rollover requirement on me

Then they suspended BTC withdrawals, further making me wait for my money

Another player reported that he had also been shorted by Intertops in almost an identical scenario

In my opinion, 21% short is unacceptable. Intertops already charges a $20 bitcoin fee so they do not need to skim anymore off the top.

I have not contacted their customer service regarding this yet, because when I had the rollover problem, they were incompetent time wasters.

I will update as the situation progresses.

[Alfa1234]

Could it be it took a while to confirm anyway and the BTC price simply dropped by that in the meantime? Btc has dropped almost 20% in the last day.

[Crusherrr]

This is not an Intertops issue. We've all been in your spot and it's not fun. If you cash out often it usually has a way of balancing itself out. 220 Sat/b is not priority speed but it's probably regular speed. You can't expect much more from them to be honest. You just happened to receive your BTC payout when BTC took a total dump. Hold on to it and hope it recovers if that's what you want to do. But this is not an intertops issue unfortunately.

[chosen4th]

bitcoin has been on a downward spiral over 24 hours, i lost a bunch in my heritage cashout yesterday (was approved at 930 am, didnt receive until 9pm which is really bad for them)

[KS1986]

You can look up the transaction ID or address on blockchain website and see the amount they sent. It will tell you the amount they sent, time they sent it and what its worth now.

[rangerz2478]

What was value at time received on blockchain?

[Brooks]

welcome to the club. i took out 5000 and i received 4200 from an A book so its not just intertops

[temple2010]

I'm requesting checks- losing 20-30% on mid to high cash outs is bullshit! Hard enough to pick winners now u gotta sweat the bitcoin volatility.

[Optional]

There is some history over the past few weeks of Intertops not playing by the rules:

First they enforced a BS rollover requirement on me

Then they suspended BTC withdrawals, further making me wait for my money

Another player reported that he had also been shorted by Intertops in almost an identical scenario

In my opinion, 21% short is unacceptable. Intertops already charges a $20 bitcoin fee so they do not need to skim anymore off the top.

I have not contacted their customer service regarding this yet, because when I had the rollover problem, they were incompetent time wasters.

I will update as the situation progresses.

1) Just becasue you don't like rollover rules, does not mean it is BS.

SBR reached out to them once and you got a limit raise, whihc was out of the oridinary, and instead of ever acknowledging that you continued to cry that the rollover was BS.

2) Stuff happens with processors. They suspended to avoid people crying that flustuations are so much they are not receiving what they expected. It was about 4 days offline for gawds sake. Grab a tissue or something. And here we are with you just happening to be crying for that exact reason.

3) Now you're stretching.



You sir seem to take No Responsibility for your own choices!!

Every one here has to deal with the bitcoin fluctuation issue at times like this when the trading price is changing so rapidly.

It's not just you and it isn't your book's fault.

[SSHZ11]

Live by Bitcoin, die by Bitcoin.........

[SBR Forum]

I received a bitcoin withdrawal three hours ago that was supposed to be for $1,833 but in actualy the amount I received was $1,400. There is no excuse for this -- yes BTC has volatility, but the transaction was sent with a high enough fee that it would have confirmed within the first block. It was sent with 220 sat/B.

This means that either Intertops' processor is stealing from them, or Intertops themselves are stealing.

I will be filing a complaint with SBR and will be requesting the remainder of my funds. Intertops are either willfully ignorant or flat out thieves, but either way they are in the wrong here.

Hi bigmarty,

Please file the complaint so Intertops can review the payout in question, but from what you've shared, it sounds as if at the time the transaction was processed, bitcoin dipped, which would be normal [though unfortunate]. The price has recovered a little bit so hopefully you did well with that.

[bigmarty]

Could it be it took a while to confirm anyway and the BTC price simply dropped by that in the meantime? Btc has dropped almost 20% in the last day.

In fact, no it could not be. See below.

You can look up the transaction ID or address on blockchain website and see the amount they sent. It will tell you the amount they sent, time they sent it and what its worth now.

This is exactly was I was looking at.

What was value at time received on blockchain?

The value when received was $1,422. With a fee of 220 sat/B, this transaction would have went through within 1-2 blocks when it was sent. Bitcoin did not drop 21% in a 10-20 minute time span at any point during the past week.

This isn't my first bitcoin withdrawal. The amount is never exact. You request $2,500, maybe you get $2,476 or maybe $2,504 or $2,483, something within 1 or 2%. It's never 21% off. This is unheard of.

Hi bigmarty,

Please file the complaint so Intertops can review the payout in question, but from what you've shared, it sounds as if at the time the transaction was processed, bitcoin dipped, which would be normal [though unfortunate]. The price has recovered a little bit so hopefully you did well with that.

Thank you for your fair response. Of course BTC has volatility. The issue here is that I was never sent the correct amount in the first place. I have filed the complaint and shared the relevant link with SBR. I look forward to hearing back.

[Alfa1234]

Can you give the blockchain transaction hash or link?

[bigmarty]

Can you give the blockchain transaction hash or link?

As stated, I have shared this link with SBR included with my complaint so that they can review and verify my claim.

[icon]

As stated, I have shared this link with SBR included with my complaint so that they can review and verify my claim.

He wants to see for himself. So do others. I'd like to see the transaction on the blockchain as well.

[rangerz2478]

In fact, no it could not be. See below.

This is exactly was I was looking at.

The value when received was $1,422. With a fee of 220 sat/B, this transaction would have went through within 1-2 blocks when it was sent. Bitcoin did not drop 21% in a 10-20 minute time span at any point during the past week.

This isn't my first bitcoin withdrawal. The amount is never exact. You request $2,500, maybe you get $2,476 or maybe $2,504 or $2,483, something within 1 or 2%. It's never 21% off. This is unheard of.


Thank you for your fair response. Of course BTC has volatility. The issue here is that I was never sent the correct amount in the first place. I have filed the complaint and shared the relevant link with SBR. I look forward to hearing back.

That is a problem, and not nearly surprised from them from what I have seen and experienced.

[rangerz2478]

Hi bigmarty,

Please file the complaint so Intertops can review the payout in question, but from what you've shared, it sounds as if at the time the transaction was processed, bitcoin dipped, which would be normal [though unfortunate]. The price has recovered a little bit so hopefully you did well with that.

Huh? The player received $1422 the SECOND it was received. That is the only number that matters here.

[Pedro]

From the blockchain transaction record you should be able tell exactly when the transaction was sent and when it was received.

Now you takes those exact times and compare them to a Bitcoin price chart and you can tell exactly by how much bitcoin has declined between those two exact times.

So without posting the link to the transaction, can you tell us how much a decline bitcoin has experienced between those two exact times?

Pedro

[Alfa1234]

As stated, I have shared this link with SBR included with my complaint so that they can review and verify my claim.

I understand, but it would help if the entire forum could see that because there will always be doubters. That link would take away any suspicion re you not telling the truth. It would also help others to avoid getting into the same situation by avoiding bitcoin with Intertops.

[jayc88]

Bitcoin dropped from over 11000 to 9000 yesterday right before op says he did receive the money.

[SBR Forum]

We spoke with Intertops and reviewed the player's email submission. Between the time he asked for his withdrawal and the time it was processed (one calendar day based on Intertops timezone), bitcoin dropped and the exchange rate made the player feel he was shorted. This was standard market movement and could have went the other way, he could have received $400 more in dollars when the funds were available. It is the nature of bitcoin.

[Crusherrr]

We spoke with Intertops and reviewed the player's email submission. Between the time he asked for his withdrawal and the time it was processed (one calendar day based on Intertops timezone), bitcoin dropped and the exchange rate made the player feel he was shorted. This was standard market movement and could have went the other way, he could have received $400 more in dollars when the funds were available. It is the nature of bitcoin.

It's never fun Marty but this is how Bitcoin works. If you held the funds in bitcoin after receiving them you probably recovered most of the "loss" on your withdrawal.

[rangerz2478]

We spoke with Intertops and reviewed the player's email submission. Between the time he asked for his withdrawal and the time it was processed (one calendar day based on Intertops timezone), bitcoin dropped and the exchange rate made the player feel he was shorted. This was standard market movement and could have went the other way, he could have received $400 more in dollars when the funds were available. It is the nature of bitcoin.

Since when does the rate at the time the player requested mean anything? Intertops takes 4 days to process bitcoin payouts. At every other sportsbook, all that matters is the rate at the time the payout was processed. I myself have done 30+ btc payouts from intertops and not once was the amount received higher than requested, every single one was less.

[Alfa1234]

Since when does the rate at the time the player requested mean anything? Intertops takes 4 days to process bitcoin payouts. At every other sportsbook, all that matters is the rate at the time the payout was processed. I myself have done 30+ btc payouts from intertops and not once was the amount received higher than requested, every single one was less.

This. It leaves the door open for Sportsbooks to delay a payment when bitcoin is dropping to give the client a worse rate. Unacceptable. Rate should ALWAYS be the rate at the moment the withdrawal is sent, not when it's requested. Intertops should immediately change this policy and SBR should push them to do so.

[SBR Forum]

Since when does the rate at the time the player requested mean anything? Intertops takes 4 days to process bitcoin payouts. At every other sportsbook, all that matters is the rate at the time the payout was processed. I myself have done 30+ btc payouts from intertops and not once was the amount received higher than requested, every single one was less.

We're saying the same thing - perhaps the post we made was unclear. Bitcoin dropped. By the time his transaction was finished being confirmed by the bitcoin network, the USD value was less.

[Alfa1234]

We're saying the same thing - perhaps the post we made was unclear. Bitcoin dropped. By the time his transaction was finished being confirmed by the bitcoin network, the USD value was less.

This is not what the OP says as he claims the fee was sufficient for the withdrawal to have been confirmed within a few blocks (10 to 20mins after it was sent)...can anyone please share the blockchain hash or link?

[rangerz2478]

We're saying the same thing - perhaps the post we made was unclear. Bitcoin dropped. By the time his transaction was finished being confirmed by the bitcoin network, the USD value was less.

No, OP says the value at the second he received it was $1422, regardless of confirmations. If this is wrong he can correct me but thats the way I took it.

[rangerz2478]

Of course if OP receives the funds and it drops while confirming, that is out of intertops control as long as a proper fee was sent. But it doesnt sound like thats what happened here. And as someone who has experienced similar frustrations with intertops, i can vouch for him.

[Optional]

Of course if OP receives the funds and it drops while confirming, that is out of intertops control as long as a proper fee was sent. But it doesnt sound like thats what happened here. And as someone who has experienced similar frustrations with intertops, i can vouch for him.

Who would know what happened here Rangerz. This is the second thread full off irrelevant attacks and only half the story from this guy.

I do not believe anything he says. Both threads leaving out half the info, using ambiguous wording, and adding a bunch of red herrings to deceive.

[evo34]

Who would know what happened here Rangerz. This is the second thread full off irrelevant attacks and only half the story from this guy.

I do not believe anything he says. Both threads leaving out half the info, using ambiguous wording, and adding a bunch of red herrings to deceive.

That, or Intertops is routinely shorting people... If SBR would simply post the transaction URL, we'd all know for sure.

[Optional]

That, or Intertops is routinely shorting people... If SBR would simply post the transaction URL, we'd all know for sure.

I think they should re-assess the bitcoin processor they use. As you say it's not the first time we have seen posts about bitcoin issues. And if the OP was not such a bad seed I'd think they would/should consider helping him out in this situation too. But some people are their own worst enemies.

[Alfa1234]

I think they should re-assess the bitcoin processor they use. As you say it's not the first time we have seen posts about bitcoin issues. And if the OP was not such a bad seed I'd think they would/should consider helping him out in this situation too. But some people are their own worst enemies.

Why is SBR running circles and remains unwilling to post the transaction log? And what does the OP being a bad seed have to do with him being shorted 400$? If Intertops uses a not-so-good processor, it's still Intertops responsibility the OP gets his full payout...that has nothing to do with the processor and remains 100% Intertops responsibility. Is it ok to short a guy if he was an @ss during his interaction with the book? Being shorted is never acceptable and Intertops should make it right if indeed the guy was underpaid by 400$. The fact that no-one wants to post the log and Ranger has had a similar experience makes this case smell...

If I was shorted several hundred $ by an A book, I'd hope SBR would do everything in it's power to get me my money and not somehow blame the book's bitcoin processor and find excuses for the books behaviour. Not judging yet...but I'd really, really like to see the log as I have a suspicion OP may have been telling the truth in this case.

Re the processor and assuming the OP did get shorted: there are 2 options here. Either Intertops paid the processor the full amount and the processor ripped the guy off and pocketed the difference...or Intertops used the bitcoin drop as an excuse to short the guy and pocketed the difference themselves. Either way it's 100% Intertops responsibility to fix the issue.

[Optional]

^^^ I can't speak for SBR Forum, but if I was handling the case I would leave it to the OP to post his own tx link in public if he chose to do it Alfa.

And I think SBR would go the extra mile for you. Last time you had a problem I don't recall you making threads like this multiple times and making it pretty much impossible to argue for goodwill.

We already went into bat for him once. And had that spat back in our faces. He could have simply replied to the last email and asked for help with this too. But he preferred to act like this. Make your bed and lay in it. He can live with the letter of the terms this time.

[chosen4th]

SBR has gone great lengths to help me with issues in the past. If they investigated, then in SBR I trust. I posted the day this happened and yes, Bitcoin did drop from like 10800 to 9000 within a 2 hour span.. I was freaking out when it was going on which is why I was on this board in the first place that morning.. I’m sure if the dude would have made $400 on an upswing he wouldn’t be on here praising intertops.. he probably posts on Yelp too