1x bet doesn't blocked my account without reason and doesn't give my money

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  • bovasilev
    SBR Rookie
    • 07-20-16
    • 7

    #1
    1x bet doesn't blocked my account without reason and doesn't give my money
    Hello,
    I have registered on 1xbet in March 2016 and put a deposit of 450 Euro. Than I have verified my account several days later providing picture information for my passport and 1x told me that everything is ok.
    I withdraw 50 euro in April.
    After 2 months of playing in the site I have managed to make my money to 2200 EURO than I was blocked (in May)
    Since than I have sended so much information and questions to the support which they didn't answer or the answer always was : “Your account is being verified, you should follow the instructions listed on the website.”

    I have filled additional information in the site for : Full Name, Date of Birth, Place of Birth, Place of work: , Position,Type of favorite bets and so on ...


    Then they have locked my account with explanation that I had to provide passport images and bank account details by POST!!! (not by EMAIL) : - The consideration of Your complaint was suspended till reception of mail with copies of passport and Bank documents at the address: 141014,Mytishchi, Semashko, 35, of.19, box 1. On the way forward of your account, You will be notified by e-mail.

    I have sent these documents by POST which were received by 1xbet 10 days later. They didn't answer to me for 1 month!!!
    After that they wanted a skype video call in the next 72 hours which I also did.
    On the call they have see: my face infront of the camera, my personal id and also my passport !!!

    5 days later I have received new message : To provide additional information on their website with 20 new questions like : Where I live, Am I married, What's my passport number, Are you related to or do you have any other personal connections with a bookmaker's employees or sportspeople, Do you consider your actions to be illegal and, if yes, why and so on ...

    After I have answered also to those questions too they wrote me 2 days later that these questions must be filled on PAPER and also send back to them again by POST in Russia!!!!

    5 days ago I have sent these document and I am waiting to be received by them to see their next move.

    I didn't do anything illigal and I could not withdraw my money. They didn't gave me explanation why my account is locked. So today I am blocked for more than 2 months with 2200 EURO in my account.

    SO I hope they will unlock it. Is there any chanse for your help?
  • Optional
    Administrator
    • 06-10-10
    • 61205

    #2
    I do not think I have seen anyone asked to provide that much detail, even by 1xbet who do often ask for a lot and take a long time with approval.

    If you would like to fill in a complaint form SBR can approach them for you and try to help.

    That's very specific questions about the connections with bookmaker or sportspeople. Sounds like they suspect you had inside information for your bets.
    .
    Comment
    • bovasilev
      SBR Rookie
      • 07-20-16
      • 7

      #3
      OK I have added a comment in the complaint form so I am hoping for your help.
      Comment
      • jjgold
        SBR Aristocracy
        • 07-20-05
        • 388179

        #4
        stay away they do not pay players
        Comment
        • Albator
          SBR Hustler
          • 04-14-11
          • 86

          #5
          a bookmaker to avoid, really. I had issues with them in the past too. They try all they can not to pay. I can't believe the list of documents they asked and the fact you had to send them by the post! In your place i wouldn't have accepted all that and would have immediately posted complaint! that's scandalous the way they act!
          Comment
          • bovasilev
            SBR Rookie
            • 07-20-16
            • 7

            #6
            Is there any news from them from my complaint form? Can I follow somehow this complaint form status ?
            Comment
            • Optional
              Administrator
              • 06-10-10
              • 61205

              #7
              Originally posted by bovasilev
              Is there any news from them from my complaint form? Can I follow somehow this complaint form status ?
              An SBR agent will be in contact with you by email. Make sure there is nothing in your spam folder too.
              .
              Comment
              • AlvaroR20
                SBR Rookie
                • 07-29-16
                • 8

                #8
                I have the same problem, right now I am at the stage: "reception of mail with copies of passport and Bank documents at the address", so here is my question:
                Does the documents have to be in color and what is the exact address? Box 1 of.19 or 35?

                Its impossilbe to get a answer from security department and helpdesk knows nothing.
                I hardly consider myself a professional gambler or anything like that but un/luckily I won a lot of money on LIVE tennis there.
                Comment
                • bovasilev
                  SBR Rookie
                  • 07-20-16
                  • 7

                  #9
                  Documents shouldn't be in color.

                  The address is : Russia, Moskovskaya oblast, 141014 ( Moskow district has code 141014 ) , street Semashko 35 of 19, box 1

                  Original address given by them was : 141014,Mytishchi, Semashko, 35, of.19, box 1. and thats' all.

                  They don't help you because they don't want to give you your money thats all...
                  Comment
                  • bovasilev
                    SBR Rookie
                    • 07-20-16
                    • 7

                    #10
                    HI Optional,
                    I didn't receive any additional information by SBR agent. Could you give me an update if there is any please?
                    Comment
                    • Gaze73
                      SBR MVP
                      • 01-27-14
                      • 3291

                      #11
                      Guess I should withdraw my money from those scammers. Too bad, because have really great odds.
                      Comment
                      • Optional
                        Administrator
                        • 06-10-10
                        • 61205

                        #12
                        Originally posted by bovasilev
                        HI Optional,
                        I didn't receive any additional information by SBR agent. Could you give me an update if there is any please?
                        I'll check for you.
                        .
                        Comment
                        • luctens
                          SBR Wise Guy
                          • 07-04-16
                          • 521

                          #13
                          Originally posted by Gaze73
                          Guess I should withdraw my money from those scammers. Too bad, because have really great odds.
                          Great odds mean absolutely nothing if you're going to be messed around in epic proportions when you ask for a payout. I would say to try to withdraw now and never go back.
                          Comment
                          • Gaze73
                            SBR MVP
                            • 01-27-14
                            • 3291

                            #14
                            Originally posted by luctens
                            Great odds mean absolutely nothing if you're going to be messed around in epic proportions when you ask for a payout. I would say to try to withdraw now and never go back.
                            I just requested my first payout to Skrill and I got paid within 20 minutes, and I didn't even have to give them my ID or anything. Weird.
                            Comment
                            • ozpak
                              SBR Hustler
                              • 01-20-16
                              • 93

                              #15
                              Originally posted by Gaze73
                              I just requested my first payout to Skrill and I got paid within 20 minutes, and I didn't even have to give them my ID or anything. Weird.
                              Payout must be less than $100.
                              Comment
                              • ozpak
                                SBR Hustler
                                • 01-20-16
                                • 93

                                #16
                                Originally posted by bovasilev
                                Hello,
                                I have registered on 1xbet in March 2016 and put a deposit of 450 Euro. Than I have verified my account several days later providing picture information for my passport and 1x told me that everything is ok.
                                I withdraw 50 euro in April.
                                After 2 months of playing in the site I have managed to make my money to 2200 EURO than I was blocked (in May)
                                Since than I have sended so much information and questions to the support which they didn't answer or the answer always was : “Your account is being verified, you should follow the instructions listed on the website.”

                                I have filled additional information in the site for : Full Name, Date of Birth, Place of Birth, Place of work: , Position,Type of favorite bets and so on ...


                                Then they have locked my account with explanation that I had to provide passport images and bank account details by POST!!! (not by EMAIL) : - The consideration of Your complaint was suspended till reception of mail with copies of passport and Bank documents at the address: 141014,Mytishchi, Semashko, 35, of.19, box 1. On the way forward of your account, You will be notified by e-mail.

                                I have sent these documents by POST which were received by 1xbet 10 days later. They didn't answer to me for 1 month!!!
                                After that they wanted a skype video call in the next 72 hours which I also did.
                                On the call they have see: my face infront of the camera, my personal id and also my passport !!!

                                5 days later I have received new message : To provide additional information on their website with 20 new questions like : Where I live, Am I married, What's my passport number, Are you related to or do you have any other personal connections with a bookmaker's employees or sportspeople, Do you consider your actions to be illegal and, if yes, why and so on ...

                                After I have answered also to those questions too they wrote me 2 days later that these questions must be filled on PAPER and also send back to them again by POST in Russia!!!!

                                5 days ago I have sent these document and I am waiting to be received by them to see their next move.

                                I didn't do anything illigal and I could not withdraw my money. They didn't gave me explanation why my account is locked. So today I am blocked for more than 2 months with 2200 EURO in my account.

                                SO I hope they will unlock it. Is there any chanse for your help?
                                After reading all the information requested from you; 1st thing came in my mind is either you are trolling in this forum or the guy asking for this much detailed information is trolling with you.... Lol....... skype interview, married......... how come such book even exist or you play there?

                                Word of advice for you; don't do arbing and bonus hunting on small books. You will get stuffed again and again.
                                Comment
                                • bovasilev
                                  SBR Rookie
                                  • 07-20-16
                                  • 7

                                  #17
                                  After 2 video interviews and 4 months of blocked account they have finally unlocked my account an transfered 2200 euro in my bank account.

                                  Current maximum bet is 0 euro.
                                  So this time they didn't steal anything but it was a real nightmare.
                                  Comment
                                  • Optional
                                    Administrator
                                    • 06-10-10
                                    • 61205

                                    #18
                                    Originally posted by bovasilev
                                    After 2 video interviews and 4 months of blocked account they have finally unlocked my account an transfered 2200 euro in my bank account.

                                    Current maximum bet is 0 euro.
                                    So this time they didn't steal anything but it was a real nightmare.

                                    That's good to hear Bovasilev.

                                    Thankyou for letting the forum know the outcome.
                                    .
                                    Comment
                                    • AlvaroR20
                                      SBR Rookie
                                      • 07-29-16
                                      • 8

                                      #19
                                      Originally posted by bovasilev
                                      After 2 video interviews and 4 months of blocked account they have finally unlocked my account an transfered 2200 euro in my bank account.

                                      Current maximum bet is 0 euro.
                                      So this time they didn't steal anything but it was a real nightmare.
                                      Hi,
                                      happy to hear that you got your money back. Right now I'm at the stage where I have sent them copies of my documents to their address. Have you been sending them emails or should I wait until they write me? It has been almost a month.
                                      From what you have done it seems like a long way to go as I have not made any skype calls yet.
                                      Thank you
                                      Comment
                                      • bovasilev
                                        SBR Rookie
                                        • 07-20-16
                                        • 7

                                        #20
                                        HI there,
                                        If I wrote any email to them they always answer one and the same way: Follow the instructions listed on the website ( Always one and the same message !! NO matter how many questions you have to them )

                                        So you are waiting for next instructions over and over again ..
                                        Comment
                                        • futbolmundial
                                          Restricted User
                                          • 10-28-15
                                          • 160

                                          #21
                                          Interesting thread and website... I see that they have tons of options for live inplay. I almost sent in a deposit but didn't once I found out you must send in kyc even if using btc to deposit. I love their site as you can watch alot of events with your account. Signed up a few days ago but only used the account for live streams thus far.
                                          Comment
                                          • bart_simpson
                                            SBR Rookie
                                            • 11-30-16
                                            • 4

                                            #22
                                            Hi bovasilev
                                            I have the same problem.
                                            Can you help me, please?
                                            Thank you.
                                            Comment
                                            • pulcino87
                                              SBR Rookie
                                              • 11-07-16
                                              • 12

                                              #23
                                              same pronlem for me

                                              at the end they confiscated my moeny
                                              Comment
                                              • bart_simpson
                                                SBR Rookie
                                                • 11-30-16
                                                • 4

                                                #24
                                                I sent the letter to them, 5th November and i am waiting for their response.
                                                And you?
                                                Comment
                                                • Alfa1234
                                                  SBR MVP
                                                  • 12-19-15
                                                  • 2722

                                                  #25
                                                  Originally posted by futbolmundial
                                                  Interesting thread and website... I see that they have tons of options for live inplay. I almost sent in a deposit but didn't once I found out you must send in kyc even if using btc to deposit. I love their site as you can watch alot of events with your account. Signed up a few days ago but only used the account for live streams thus far.
                                                  Can you watch events without depositing, so just after registration?
                                                  Comment
                                                  • bart_simpson
                                                    SBR Rookie
                                                    • 11-30-16
                                                    • 4

                                                    #26
                                                    Originally posted by Alfa1234
                                                    Can you watch events without depositing, so just after registration?
                                                    Just after registration, i think.
                                                    Comment
                                                    • pulcino87
                                                      SBR Rookie
                                                      • 11-07-16
                                                      • 12

                                                      #27
                                                      2 letter and 2 skype interview...at the end they closed my account and stole the money
                                                      Comment
                                                      • Optional
                                                        Administrator
                                                        • 06-10-10
                                                        • 61205

                                                        #28
                                                        Originally posted by pulcino87
                                                        2 letter and 2 skype interview...at the end they closed my account and stole the money
                                                        This is one of the worst parts of their KYC. It's like they torture people and then decline them using grounds they could have 2 letters and a skype conference earlier... like just about every other book would have.

                                                        That's not a comment on the validity of their reasons... just that the reasons they use do not require the number and level of requests they make.
                                                        .
                                                        Comment
                                                        • Alfa1234
                                                          SBR MVP
                                                          • 12-19-15
                                                          • 2722

                                                          #29
                                                          Originally posted by Alfa1234
                                                          Can you watch events without depositing, so just after registration?
                                                          I can now confirm this works. Great!
                                                          Comment
                                                          • bart_simpson
                                                            SBR Rookie
                                                            • 11-30-16
                                                            • 4

                                                            #30
                                                            Anybody knows what is 1xbet skype so i can call him?
                                                            Comment
                                                            • 3-1LeadBlown
                                                              SBR High Roller
                                                              • 11-30-16
                                                              • 115

                                                              #31
                                                              I hope all the people get there money but why bet with a D- book ?

                                                              You know what you're getting yourself into.
                                                              Comment
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