Hello,
I have registered on 1xbet in March 2016 and put a deposit of 450 Euro. Than I have verified my account several days later providing picture information for my passport and 1x told me that everything is ok.
I withdraw 50 euro in April.
After 2 months of playing in the site I have managed to make my money to 2200 EURO than I was blocked (in May)
Since than I have sended so much information and questions to the support which they didn't answer or the answer always was : “Your account is being verified, you should follow the instructions listed on the website.”
I have filled additional information in the site for : Full Name, Date of Birth, Place of Birth, Place of work: , Position,Type of favorite bets and so on ...
Then they have locked my account with explanation that I had to provide passport images and bank account details by POST!!! (not by EMAIL) : - The consideration of Your complaint was suspended till reception of mail with copies of passport and Bank documents at the address: 141014,Mytishchi, Semashko, 35, of.19, box 1. On the way forward of your account, You will be notified by e-mail.
I have sent these documents by POST which were received by 1xbet 10 days later. They didn't answer to me for 1 month!!!
After that they wanted a skype video call in the next 72 hours which I also did.
On the call they have see: my face infront of the camera, my personal id and also my passport !!!
5 days later I have received new message : To provide additional information on their website with 20 new questions like : Where I live, Am I married, What's my passport number, Are you related to or do you have any other personal connections with a bookmaker's employees or sportspeople, Do you consider your actions to be illegal and, if yes, why and so on ...
After I have answered also to those questions too they wrote me 2 days later that these questions must be filled on PAPER and also send back to them again by POST in Russia!!!!
5 days ago I have sent these document and I am waiting to be received by them to see their next move.
I didn't do anything illigal and I could not withdraw my money. They didn't gave me explanation why my account is locked. So today I am blocked for more than 2 months with 2200 EURO in my account.
SO I hope they will unlock it. Is there any chanse for your help?