[mrhumanity]

Hi. This case have been on for a good while.Here's a quick recap what has happened:


I opened my Bet365 account on 9.1.2015. Shortly after I landed a big bet with returns of approximately 150k eur they started to chase me after their "investigation" found out that someone has been opening new bet365 accounts by using my stolen id documents. I provided them with information about my lost docs. It took a while until they claimed that I have been opening all these accounts and my big winnings have been confiscated. I assume that the sum is playing a big part here.
On 6.4.2015 I registered that ive send them the following docs.
After these my account was "successfully verified" as per them.



ID document (2)

Passport
Pictures of credit card (2)
Picture of me holding my id document
Picture of me holding my passport

Picture of me holding my drivers licence

Complete bank and credit card statements with deposits



I have registered successful deposits of 48k Eur on my account. As per today I haven't received a dime from them.My account remains locked. It's holding correct information.


Your help would be highly appreciated.

[ozpak]

You need to provide more information about your situation. Bet365 is a solid book with good reputation. With little information you provided, it doesn't make sense why they confiscated your funds. More information like deposit method, deposit amount, bets placed and subsequent bet365 replies will be more helpful in replying to your thread. P.S. I only play with books having good reviews. And I never have any trouble so far apart from delayed payout. 9 times out of 10, if a major bookmaker like Bet365 confiscate funds, it's the punter who is at fault. Just saying

[mrhumanity]

I understand your point of view as well as the positive reputation of bet365. Thats what I thought as well until the rant quickly started after my hit of fortune. The case is still open and I might be forced to take legal action so unfortunately i can't tell you every detail. Here's just some more. Hope these will trigger some objective conversations not just "yeah, you tried to scam them and failed. get lost" stuff.

Obv. they gotta have some "valid" proof of fraud. Everything I am aware of is that someone used my lost drivers licence/id to open fake accs. IP addresses have also been matched at some point. I do have at least 10 different log in marks on my account though. I assume that this have happened at my university campus where is computers open for everyone as well as wifi connection available practically for everyone. It has been my valid drivers licence so they linked me to it. They have received docs to fully verify my identity.


I have received just some typical support nonsence answers during the time this was under investigation at bet365. Here's some get your popcorns ready: (honestly i think these wont help at all)


1st set of additional docs 2 weeks after the kyc was completed succesfully


Thank you for your email.

As you know, we take the security and validation of our customers’ accounts very seriously which ensures that you can have the utmost confidence in our service.
As part of this process, we now require your assistance to enable us to fully verify the credit/debit card ending xxxx registered on your bet365 account. In order that we may confirm this information we ask that you return by email a copy of your bank statement. This statement must show your name, address and the last four digits of the card, ensuring all other card digits are obscured. Alternatively, you can send to us a copy of your card showing only the last four digits of the card number and the name of the card holder.
Unfortunately, until we have received this information you will be unable to make any further deposits from this payment method on your bet365 account.


If you have any further queries, we may ask you to confirm your username and four-digit security number. If you are unable to recall your four-digit security number, go to Services in the top right corner of our website, click on Help, select FAQ - My Account and refer to What if I forget my four-digit security number.

We look forward to hearing from you. Our team are available 24 hours a day by Live Chat, via email support-eng@customerservices365.com freephone +800 12 365 365 or alternatively call +44 1782 684757 and we will be pleased to assist you.

Kind regards,
Malgorzata S

The bet365 Team




2 weeks after proper investigation of additional docs

In order to proceed with the review of your account, we would require an alternative photograph of you holding your identification as the one you provided was taken in the mirror and so the details are not clear.

We also require proof of ownership for your card ending xxxx. This can either be a copy of a bank statement for this card or a photograph of the card ensuring the first 12 digits are not visible but leaving the last four digits clear.

Please send your documents via email to support-eng@customerservices365.com including your username and four digit security number.

If you have any further queries, we may ask you to confirm your four-digit security number. If you are unable to recall your four-digit security number, go to Services in the top right corner of our website, click on Help, select FAQ - My Account and refer to What if I forget my four-digit security number.

We look forward to hearing from you. Our team are available 24 hours a day by Live Chat, via email support-eng@customerservices365.com freephone +800 12 365 365 or alternatively call +44 1782 684757 and we will be pleased to assist you.

Kind regards,
Claire S

The bet365 Team



2 weeks after they decided that its time for 2nd postal verification in case i guessed those 6 or 7 digits right? lmao

As part of our customer identity checks, we require your assistance in verifying your account.
We have posted your unique postal verification code to the address you have registered with us. Please contact us to confirm this code and to complete the verification of your account.
Unfortunately, until we have successfully verified your account it will not be possible to make any further withdrawals from your bet365 account.
In order to proceed, we will need you to confirm your username and four-digit security number. If you are unable to recall your four-digit security number, go to Services in the top right corner of our website, click on Help, select FAQ - My Account and refer to What if I forget my four-digit security number.

We look forward to hearing from you. Our team are available 24 hours a day by Live Chat, via email support-eng@customerservices365.com or call +44 1782 684757 and we will be pleased to assist you.
Kind regards,
Chris
The bet365 Team


After about a month and many frustrated messages without any additional info:

As you know, we take the security and validation of our customers’ accounts very seriously which ensures that you can have the utmost confidence in our service.
We require your assistance to enable us to fully verify the details registered on your bet365 account. We ask that you provide a copy of a letter headed bank statement, dated in the last three months which shows your full name, address, the last four digits of your card ending xxxxand recent bet365 transactions.
This can be scanned and emailed to us at documents@bet365.com.

Unfortunately, until we have successfully verified your account it will not be possible to access your bet365 account.

In order to proceed, we will need you to confirm your username and four-digit security number. If you are unable to recall your four-digit security number, go to Services in the top right corner of our website, click on Help, select FAQ - My Account and refer to What if I forget my four-digit security number.
We look forward to hearing from you. Our team are available 24 hours a day by Live Chat, via email support-eng@customerservices365.com freephone 08000 288 365 or alternatively call 01782 684757 and we will be pleased to assist you.

Kind regards,

Kayliegh F

The bet365 Team


a week after:


Following previously inconclusive verification checks, we require that you send a picture of yourself holding your passport to documents@bet365.com at your earliest convenience.

Please ensure that the document is held at head height, that the image is clear, and that your face on both the document and the photograph of yourself is visible.

Your cooperation in this matter is appreciated.

In order to proceed, we will need you to confirm your username and four-digit security number. If you are unable to recall your four-digit security number, go to Services in the top right corner of our website, click on Help, select FAQ - My Account and refer to What if I forget my four-digit security number.
We look forward to hearing from you. Our team are available 24 hours a day by Live Chat, via email support-eng@customerservices365.com freephone 08000 288 365 or alternatively call 01782 684757 and we will be pleased to assist you.

Kind regards,

Oliver W


After these they called me and I explained my unawareness of the situation.

They decided to inform me that my account have been closed and funds held after a couple of weeks after these.

[mrhumanity]

As yall probably know these extra checks have been a thing for bet365 already for a while. Stories about those must get letters have been on already for years.

These won't change until firm actions of justice have been taken. One single bettor have hands tighten when it comes to this. Network of bureaucracy is taking care of it. Its pretty risky business to take any legal action against these multi billion organizations whose main target is to steal from the weak (limiting every capable player etc.)
The whole existence of the gambling commission and its links to uk bookies still remains a mystery for me. When it started to be OK for a bookie to take law in its own hands? I am just thinking and being philosophical here but when the burden of evidence changed so that its in players own responsibility to prove that these crazy claims aren't true.
I mean in my own home country no public company what so ever has rights to confiscate anything. 48k of hard cash deposits and getting this handling. I mean, come on.

If here's any1 who knows a ton of british gambling law please reply to my concerns.

[virtozo]

it sure is strange how people who found your 'lost/stolen' documents rushed to open bet365 accounts....
For that kind of money I would sue them.

[mrhumanity]

I temp to lose things...guess thats personal. I have reported my lost wallet (this time) to police. So far they dont have a clue who's behind it. I haven't got any info from bet365 (direct ip addresses etc.) which could help it at some point. All i know is that my doc has been modified to open new accs.

[SBR Forum]

I temp to lose things...guess thats personal. I have reported my lost wallet (this time) to police. So far they dont have a clue who's behind it. I haven't got any info from bet365 (direct ip addresses etc.) which could help it at some point. All i know is that my doc has been modified to open new accs.

It sounds like whoever stole your wallet and opened multiple Bet365 accounts using your information may have been gunning for extra bonus cash, though it's definitely not the norm; when identities are stolen or wallets lost, most fraudsters will simply try to fund a purchase or open a line of credit if they've got enough information, not open an online betting account which would require being funded. As others have said, your account balance is not the issue here. It sounds like there's a lot to sort through.

Bet365 is a licensed and regulated sportsbook required to perform KYC on all accounts. If you feel you've adequately taken steps to verify your account and deny wrongdoing, you have steps you can take: Launch a complaint with IBAS, Bet365 is a registered IBAS operator and will abide by whatever ruling IBAS makes on your case.

[Stepyra]

bet365 is blocking a lot of bills from the Ukraine, Belarus and Russia. And no one comes to writing code after the lock.
This is not just a word, the way it is !! On the Russian forums all just talking about it

[dealer wins]

Im sorry but no one would find a wallet, and use the ID and card to open a Bet365 account. Thats just not ever gonna happen, end of.

[mrhumanity]

Not sure what you mean by the "ID and card" Maybe you shouldn't comment anything if you can't even read the message. what a donk.

[dealer wins]

Sorry OP dont believe a word of what your writing.

[slayer14]

bet365 is blocking a lot of bills from the Ukraine, Belarus and Russia. And no one comes to writing code after the lock.
This is not just a word, the way it is !! On the Russian forums all just talking about it

They tight with their money in that part of England in Stoke.

[SharpyUSA]

I've heard a similar story to this before. Turns out that the guy used his card and did ***********, and then a year later deposited under a different email and account, and won money, but the book wouldn't pay them because of the previous ********** issue.

[Grivas_Digeni]

and by the way... holy shit

[BigOrange]

Sounds like bonus abuse or ******* to me.

[tomallen123]

Smells fishy to me

[jjgold]

of course fishy

most guys scammers