BetInAsia Stole +$14.000USD Through Unauthorized Account Takeover [RESOLVED]

Optional · 09-16-25, 02:49 PM

Your frustration is understandable and I am sorry to only have more bad news for you.

There are probably 100+ previous SBR members who have had their account balances stolen in the same way as you just have.

Betinasia will not help at all. They will lie to you and act like they have never heard of this problem before and basically treat you like a fool.

Here is a 600 page long thread where we have tried to warn people about Betinasia many times over years now. Please check it out.

In short, complaining to their upline suppliers about them acting like its never been heard of before and all your own fault is my advice. It may not help you but enough people doing it makes it difficult for suppliers like Orbitx and Betfair to claim it's not their problem and ignore it. Betfair in particular needs to be held to account for not shutting these guys down as their agents.

I will leave this thread stand alone here for a few days but will merge it with the main broker issues thread eventually.

svelandiag · 09-16-25, 07:18 PM

UPDATE - 24 Hours Later:

Thank you Administrator for that sobering response and the link to the main thread. Reading that there are 100+ victims with the same pattern is both alarming and validating - at least I know I'm not crazy.

ACTIONS TAKEN SINCE ORIGINAL POST:
- Formal complaint filed with BetInAsia support + copied CGA (Curacao Gaming Authority)
- Complaint submitted to casinoreviews.com mediation service
- Thread opened on Other forums to warm more people
- Contacted my affiliate manager via Telegram (waiting response)
- All evidence documented and backed up
- Got in touch with SBGOK Foundation. They told me they would be able to review my case after November 1st.

REGARDING YOUR UPLINE SUPPLIER ADVICE:
This is extremely valuable information. Can you provide specific contact details for:
- Orbitx complaints department
- Betfair compliance regarding their agents
- Any other key suppliers I should target
- I won't rest until I see their gambling license being shut down and I am ready to invest all the energy, time and resources required.

The fact that this is a documented pattern over 100+ cases means there's systematic fraud happening, not isolated incidents.

QUESTION FOR THE COMMUNITY:
Given this appears to be systematic fraud affecting 100+ members:
Should we coordinate complaints to maximize impact?

I'll keep this updated as things develop. The $15,142 USD they stole represents significant money, and if there are 100+ victims, we're talking hundred thousands or millions in systematic theft.

More updates coming...

Alfie White · 09-17-25, 12:18 AM

Death, taxes, and BetInAsia stealing customer funds.

Sadly, your story fits an all-too-familiar pattern with BIA. You’re not alone, but that doesn’t make it any less outrageous.

On the contact side:

- Skip Orbitx. BIA moved away from Orbit and built their own white-label platform (“Sharp Exchange”), so complaining to Orbit is unfortunately a dead end.
- Focus on Mollybet. Since you had access to the “Black” account (Mollybet skin), your strongest case is with Mollybet directly. Send them all your evidence: the video, full chat transcript, timestamps, and any CSVs. Highlight how BIA denied the account existed, and only admitted it after you presented undeniable proof, and then revoked your access within minutes. That speaks volumes.
- Betfair? Don’t get your hopes up. Historically they wash their hands of broker-side issues (“not our platform, not our problem”). Still, a well-documented paper trail to their compliance/legal team can’t hurt if others join in.
- Curacao? They’re notoriously weak, but recent pressure might have shifted things slightly. Worth filing, but don’t rely on them to get your funds back.

Bottom line -> put all your pressure on Mollybet, since they:

- Hosted your betting account,
- Logged the transactions,
- Can verify access logs and account changes (if they care to),
- Are ultimately responsible for the integrity of their platform.

They may be the only party in this chain with anything to lose reputationally or legally.

Also 100% agree that coordinated complaints would absolutely increase impact.

Keep fighting. Keep exposing.

craftbrewer · 09-17-25, 07:00 AM

Your case is different from those 100+ cases. In those 100+ cases there were fake losing bets placed on Orbit accounts provided by Betinasia. As far as I understand, there were no fake bets in your case and the funds were stolen from BIA wallet, correct? Orbit has nothing to do with Betinasia any more. Orbit and Betinasia don't collaborate with each other any more. So there is no point in filing a complaint with Orbit as your case has nothing to do with Orbit.

svelandiag · 09-17-25, 12:45 PM

UPDATE #2 - Major Developments

Alfie White craftbrewer - Thank you for the analysis. You're absolutely right about the key distinctions, I just finished reading all the main thread and can CONFIRM the following:

This is NOT an Orbit case
- No fake bets placed on Orbit accounts
- Funds stolen directly from BIA wallet/Sharp Exchange
- My Black account was Mollybet skin (as Alfie noted)
- Will focus pressure on Mollybet as suggested

BETINASIA'S RESPONSE - PURE DEFLECTION:
Just received 3 emails from their support demanding I do NEW KYC (victim blaming):
- Want selfie with ID + today's date
- Claim "standard verification procedure" (I was verified for MONTHS)
- REFUSE to explain how email was changed when I had 2FA enabled with my device
- ZERO investigation into the actual $15,142USD theft

They said that the email switch was processed following their "Standard verification procedure", at this point they do not specify what that means and evade my questions about that "verification procedure"

Mara (BetInAsia)

Sep 16, 2025, 08:09 GMT+2

Hi Sebastian,

Good Day!

Thank you for your response.

Please note that, as previously mentioned by our agent, the email change request was processed following our standard verification procedure.

At this time, your account remains temporarily suspended while we conduct a thorough investigation.
Re-initiating the verification process will greatly assist us in progressing with the investigation and resolving the issue as quickly as possible.

We kindly ask for your cooperation and understanding during this process.

Kind regards,
Mara

Got in touch with their affiliate manager this is his response:

"Your account is being handled right now, dont worry about anything. all of the documents that the support team want you to send just send them over"

clearly doesn't understand this is fraud, not identity verification issue.

ACTIONS TAKEN
- Will NOT provide new KYC (already verified, I think they could use my new documents to validate the fraud, or what do you think? Would you send your documments if you were me?)
- Filing complaint directly with Mollybet
- Formal complaints sent to: CGA

Taking Alfie's advice - sending complete evidence package to Mollybet:
- Video proof of Black account access
- Transaction CSVs showing unauthorised withdrawals from Black
- Chat transcript showing BIA's contradictions
- Timeline of BLACK access revocation after showing evidence

Anyone have direct contact info for Mollybet compliance/security team? Their main support might give me the runaround like BIA did.

Will update with Mollybet's response. Thanks for the guidance - focusing firepower where it matters most.

craftbrewer · 09-17-25, 01:17 PM

Still don't understand what happened. You say " Funds stolen directly from BIA wallet/Sharp Exchange". It is impossible to steal funds directly from Sharp exchange without fake losing bets. Did they first transfer your funds from sharp exchange to BIA wallet and then withdraw funds from BIA wallet?

svelandiag · 09-17-25, 01:27 PM

Originally posted by craftbrewer

Still don't understand what happened. You say " Funds stolen directly from BIA wallet/Sharp Exchange". It is impossible to steal funds directly from Sharp exchange without fake losing bets. Did they first transfer your funds from sharp exchange to BIA wallet and then withdraw funds from BIA wallet?

craftbrewer - You're right to ask for clarification. I should be more precise about what I actually observed vs. what I assume happened:

WHAT I CAN CONFIRM:
- I had balances in both BLACK and Sharp Exchange totally +15kUSD
- I recorded video showing unauthorised transfers FROM Black TO BIA wallet
- After that, my access to BLACK was revoked
- I can't access to Sharp Exchange because it says wrong password

WHAT I DON'T KNOW (because access was cut):
- Exact final location of all my funds when theft occurred
- Whether Sharp Exchange funds were also moved to BIA wallet first
- The complete transaction chain after my access was revoked

MY ASSUMPTION (based on the pattern):
The thieves likely consolidated funds from both Sharp Exchange AND Black into the main BIA wallet, then withdrew everything from there. This would explain why BIA support mentions withdrawals from "my accounts" (plural).

THE CORE ISSUE REMAINS:
- Someone changed my email without authorization (bypassing 2FA)
- Used that access to steal funds totaling $15,142 USD
- BIA revoked my access to Black (the only access I could conserve after the fraud happened) when confronted with proof
- Now they want ME to do new KYC instead of investigating

So you're correct - I can't say with 100% certainty that funds were "stolen directly" from Sharp Exchange without fake bets. What I CAN confirm is that funds were moved around my accounts without authorization and then withdrawn/stolen.

svelandiag · 09-18-25, 12:19 PM

UPDATE #3

Latest response from BetInAsia:

They now admit there was a “suspected compromise.”
They say my old KYC (from November 2023) is “outdated” and demand I send new identity documents + selfie.
They state that only after I provide new KYC will the investigation be finalized, and that “in line with the result” the full balance may be reimbursed.

Harry (BetInAsia)
Sep 18, 2025, 10:45 GMT+2

Dear Sebastian,

We acknowledge your concerns and want to reassure you that the investigation into your account is ongoing. Our operations and fraud teams are reviewing the matter in detail to ensure that every aspect is fully examined.

We understand the specific questions you have raised. Please note that these are being carefully considered as part of the investigation, and we will provide you with information once the review is concluded.

It is also important to highlight that the identity documents we currently hold were submitted on 22.11.2023, and are outdated. An updated KYC verification is a required part of this process, as it allows us to proceed toward a final resolution.

Your account remains locked as a protective measure due to suspected compromise from the moment you raised this concern with our support team. Once the updated KYC is completed and the investigation is finalised, in line the result of the investigation, we assure you that the full balance on your account will be reimbursed accordingly.

We thank you for your cooperation and understanding. Providing the updated documentation is the final essential step for us to move forward and bring this matter to conclusion.
Kind regards,
Harry

⚠️ This is highly concerning. Instead of first showing me the security logs (IP addresses, device details, 2FA logs) of the alleged change, they are making reimbursement conditional on me providing fresh documents – after the theft already happened.

At this point I don't know if sending new KYC to them is a good idea... They could use my documents to legitimate the fraud...

svelandiag · 09-18-25, 12:27 PM

Optional I saw you recommended a lawyer in the thread of the rollbit money laundering false accusation (https://www.keker.com/Lawyers/silva-travis), I wonder if this could be a good idea, or if you think he can help me

craftbrewer · 09-18-25, 12:29 PM

Unfortunately, not only Betinasia but other brokers/agents as well ask for another verification a few years/months after registration. For example, Vodds broker asks for verification every 3 months. So unfortunately, that's a common practice, whether we like it or not.
I would send them all the documents the are asking for so they don't have an excuse not to reimburse your funds.

Alfie White · 09-18-25, 12:40 PM

Playing devil’s advocate, it’s possible they genuinely wants to verify they’re speaking to the rightful owner before finalizing any reimbursements. That’s common enough.
However, a few red flags remain:
- Your ID from 2023, is it still valid?
--If it is, they have no legal or procedural reason to demand it again unless you changed jurisdiction or status. Most AML frameworks don’t require new documents unless the existing ones are expired or the customer profile materially changed
--If your ID is not expired, this feels like a delay tactic or worse.

- They’ve still not answered the most critical questions, eg - When and how was the email changed, from what IP/location/device, was 2FA used or bypassed, (and most importantly) why was access revoked immediately after you provided evidence?

These are standard questions in any internal fraud investigation. And they haven’t even acknowledged them properly. Also, why would you share any info with them, if they are holding out the info for you.

- Locking you out of the Black account after presenting proof is indefensible.
They know you’re a verified user. They saw the access proof. Cutting you off while hiding security logs smells like cover-up, not customer protection. In general, they would acknowledge that something is "off", lock the account and get back to you with more info. Instead of playing dumb, like in this case.

If it were me in your shoes, I would demand full Audit Trail on the login, 2FA situation, IP, anything you can think of. If they deny it, I would stop any communication with them and pursue this without them, since all the evidence is already there.

Let us say, just for the sake of the argument, there was a scam and now they are "concerned" about sharing your info with the "scammer". That person already run with the cash and would never get back in touch to seek further info. Red flags all over the place, I'm afraid.

Optional · 09-18-25, 03:15 PM

Originally posted by svelandiag

Optional I saw you recommended a lawyer in the thread of the rollbit money laundering false accusation (https://www.keker.com/Lawyers/silva-travis), I wonder if this could be a good idea, or if you think he can help me

No. That lawyer had knowledge of Rollbit specifically.

I still suggest putting pressure on via their upline suppliers instead of chatting more to BIA, asking others here to join you or engaging a lawyer.

svelandiag · 09-18-25, 04:32 PM

Originally posted by Optional

No. That lawyer had knowledge of Rollbit specifically.

I still suggest putting pressure on via their upline suppliers instead of chatting more to BIA, asking others here to join you or engaging a lawyer.

But Rollbit also has a Curazao license that's why I asked...

Regarding putting pressure on their upline suppliers: I sent an email to Mollybet, still waiting their response. Also on their automated response email they have this:

We do not currently accept direct registrations but you can sign up with one of our licensed partners here

And when you click to see their licensed partners it's just a ref link to BetInAsia...

Alfie White · 09-18-25, 11:33 PM

Looking at the Mollybet website - they mention something about "Totus" and when you google that with Mollybet, you get totusbet.com which seems to be licensed at Isle of Man. Maybe you can pursue down that route as well, filing an official complaint via the Isle of Man website?

svelandiag · 09-19-25, 10:47 AM

UPDATE #4

I got some legal advise with some lawyers specialised in offshore matters, They told me that I can send the KYC under protest with letter specifying the purpose of the KYC and with a watermark and date written in paper. I will do that.

Regarding Alfie White's suggestion to pursue down to Isle of Man regulator I think in this case does not apply, however checking who regulates mollybet it's regulated or registered in England and Wales which are great jurisdictions to add more pressure, so I will give until next week if the case is not solved by then, or if I do not receive answer from mollybet I will definitely go that path.

I will post here what happens after I send them my KYC under protest.

svelandiag · 09-22-25, 10:09 AM

UPDATE #5

LIGHT AT THE END OF THE TUNNEL:
BetInAsia has agreed to refund the full $15,142 USD after I submitted KYC via certified mail with legal documentation of the security breach.

THEIR RESPONSE:
- Claim "no breach of internal systems occurred"
- Cannot explain how email was changed without authorization
- Admit to "confusion" regarding 2FA terminology in support communications
- Closing my account "as a precautionary measure"

The redflags in this case about how the hell my email account got changed remains deeply concerning...

RECOMMENDATIONS FOR SBR MEMBERS:
1. Never keep significant bankroll with single offshore operator
2. Document EVERYTHING - screenshots, videos, chat transcripts
3. Enable 2FA but don't assume it's bulletproof
4. Certified communications create leverage
5. Offshore doesn't mean untouchable - legal tools exist

Will update once funds are received. Happy to answer questions about the recovery process.

Optional · 09-22-25, 11:06 AM

2FA is too often used by companies to shift responsibility for account security from the company to the user and claim they have no liability.

svelandiag · 09-22-25, 12:22 PM

Originally posted by Optional

2FA is too often used by companies to shift responsibility for account security from the company to the user and claim they have no liability.

You're absolutely right about 2FA being used as a liability shield. My case proves this perfectly.

As a software engineer with +12 years of experience I take cyber security seriously. My 2FA device was OFFLINE during the incident - physically powered off, and I have recorded in a video the date and time of the unauthorised withdrawals from my Black account, I can certify with my device logs that it was turned off and offline at that time. It's technically impossible for any external actor to compromise an offline device. Yet somehow my email was changed and funds moved.

The 2FA security theater only works if users don't understand that backend bypass completely negates frontend security. Document everything, folks.

svelandiag · 09-23-25, 10:26 AM

FINAL UPDATE - Funds received

Just wanted to close the loop on this. Got my full $15,142 back this morning.

Total timeline was 8 days from first contact to money in my wallet. They folded pretty quick once I sent via certified mail with legal documentation of all their contradictions, I think they made a wise choice refunding my money, I have hundred thousands of views on Tiktok and Instagram, I would've been made a lot of noise against them.

For anyone dealing with similar issues - what worked was documenting everything obsessively, using certified mail to create legal records, and specifically mentioning SBGOK and the Curacao Gaming Control Board. The moment they realized I wasn't some random player they could ignore, their tone changed completely.

Thanks to everyone who offered advice here. Case closed.

craftbrewer · 09-23-25, 11:19 AM

Congratulations!

Alfie White · 09-23-25, 12:18 PM

Must say I am happy to learn the funds are back with you. Hope they get their s... together and never try something like this again.

Community should take notes and learn from this case.