Betphoenix live casino...Beware

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  • tltaylor89
    SBR Posting Legend
    • 06-19-09
    • 19610

    #36
    lol the people can hit on 20 if they want they maybe drunk or dont know how to play which I dont believe .I went in their and I am up over 50 bucks in 2 short days .Game of runs people and its thee closet thing to a legit online casino you will get .I love to play in their casino I cant say I feel cheated when I walk away because it was a live person doing the dealing not a software program doing this 20 20 21 21 21 21 18 19 21 21 21.
    Comment
    • pokerplayer22
      SBR MVP
      • 05-09-09
      • 1207

      #37
      Originally posted by skrtelfan
      Wot do you want them to do tell people not to hit the 20?

      Absolutely not...People can play blackjack hands however they want to....but nobody who is playing for real money will hit on 20....Some may split 10's but definately not hit on 20. If there are 10 people playing at once, 9 of which are playing for real money, why should their results be affected by one goof who decides to play hands like a moron who is playing for "play money"? It just doesnt make sense that if someone notifies betphoenix of this type of thing happening, why they would basically say "tough shit, nothing we can do" rather than address the issue
      Comment
      • pokerplayer22
        SBR MVP
        • 05-09-09
        • 1207

        #38
        Originally posted by tltaylor89
        lol the people can hit on 20 if they want they maybe drunk or dont know how to play which I dont believe .I went in their and I am up over 50 bucks in 2 short days .Game of runs people and its thee closet thing to a legit online casino you will get .I love to play in their casino I cant say I feel cheated when I walk away because it was a live person doing the dealing not a software program doing this 20 20 21 21 21 21 18 19 21 21 21.
        Ttaylor....its also possible that the moron playing for "play money" doesnt know that he is at the same table and playing the same hand as the real money players. If I were playing for "play money" and thought i was at a table by myself or with other "play money" players, then who knows...maybe i would hit 19 and 20 and double down on 5 just for the fun of it. Hell, its only play money. My whole issue was betphoenix's reaction at turning a blind eye and telling me that i am SOL.
        Comment
        • BigDaddy
          SBR Hall of Famer
          • 02-01-06
          • 8378

          #39
          i never noticed this playing live blackjack.

          it has been a awhile since i played it did they change it?
          Comment
          • pokerplayer22
            SBR MVP
            • 05-09-09
            • 1207

            #40
            Originally posted by BigDaddy
            i never noticed this playing live blackjack.

            it has been a awhile since i played it did they change it?
            I think it has always been like that. The dealer deals one hand to the player and everyone (both real money and play money players) use that hand. Therefore, if there are 10 people playing, (9 of which are playing for real money and one playing for play money) and the player gets dealt 20. All 9 who are playing for real money are obviously going to stay. But when the dealer gives the player an extra card, you know someone hit. I cant say i evenblame the play money player. If you are playing for play money, then why not goof around. The problem is that he/she is affecting the outcomes of the hands with other people's real money invested. Then when I called them to alert them of what was going on, they basically told me tough shit.

            This thread was started 3 days ago and Richard says he has been looking into this. To be honest, this is an issue that should have been solved in 30 minutes...not 3 days (and counting)
            Comment
            • BigDaddy
              SBR Hall of Famer
              • 02-01-06
              • 8378

              #41
              002djm-

              playing for fun now and do notice that i can mess up other players as i hit on hands i shouldn't and stayed on hands i should hit and the dealer dealt another card

              that is messed up.

              thanks for the thread pokerplayer22

              hand 011djm

              man i hit 15 against a dealer 3 and busted with a face card dealer had 13 and hit 8 for 21

              that is sick
              Comment
              • pokerplayer22
                SBR MVP
                • 05-09-09
                • 1207

                #42
                Originally posted by BigDaddy
                002djm-

                playing for fun now and do notice that i can mess up other players as i hit on hands i shouldn't and stayed on hands i should hit and the dealer dealt another card

                that is messed up.

                thanks for the thread pokerplayer22

                hand 011djm

                man i hit 15 against a dealer 3 and busted with a face card dealer had 13 and hit 8 for 21

                that is sick
                Isnt it brutal bigdaddy...This happened to me 6 times in one session. 5 of the 6 hands i would have won but lost beause of the dumb moves by the play money player. The other hand I lost but still would have lost. There was one hand in particular that i had hard 20, dealer showed 10. Moron "play money" player hit the 20 with a 7. Dealer flipped over 5 and hit with 6 (instead of the 7). Had $40 on the hand so hence it cost me $80. Like i said before, the worst part was betphoenix's reaction of "tough shit".

                And hosestly, Ive been so loyal to this place (as you can see in other threads). They dropped the ball here though
                Comment
                • betphoenix
                  SBR High Roller
                  • 10-24-07
                  • 244

                  #43
                  I know we are not going to tell you tough shit...that did not happen.

                  Either way, blocking this is a programming issue and the Singapore Dev office is closed for holidays at this point for sure being hours ahead of us. That being said, no progress will be made here until Monday.

                  Also, If the hands hit were to have helped you, would this thread be alive, and how can you tell who is playing for fun and who is playing for real? Did the guy who played etc really play for fun, and if so where did that info come from?
                  Are you just looking for a refund on those 6 hands? Close fun money play? What are you looking for me to do here?
                  BetPhoenix - Join here
                  Comment
                  • raddle_snake
                    Restricted User
                    • 10-31-08
                    • 283

                    #44
                    live casino is cool bt i haven't play in that site, mostly play in asian site
                    Comment
                    • pokerplayer22
                      SBR MVP
                      • 05-09-09
                      • 1207

                      #45
                      Originally posted by betphoenix
                      I know we are not going to tell you tough shit...that did not happen.

                      Either way, blocking this is a programming issue and the Singapore Dev office is closed for holidays at this point for sure being hours ahead of us. That being said, no progress will be made here until Monday.

                      Also, If the hands hit were to have helped you, would this thread be alive, and how can you tell who is playing for fun and who is playing for real? Did the guy who played etc really play for fun, and if so where did that info come from?
                      Are you just looking for a refund on those 6 hands? Close fun money play? What are you looking for me to do here?

                      Richard....after some goof hit on a 20 i called up and talked to someone named Mariana. I asked her how someone could play as dumb as that because i thought the dealer made an error, and that is when she told me that they were playing for play money. That is when she also basically told me "tough shit". It is absolutely ridiculous that you allow play money players to play on the same table as real money if the play money players can affect the hand. I didnt start this thread to get a refund of the hands because it only amounts to a whopping$180. But at this point and because of the way this was handled, yes, i think a refund is in order. But from what, ive seen and read in other threads, about some of the things going on there, I'll hope but i wont hold my breath
                      Comment
                      • ilginnedim
                        SBR Rookie
                        • 12-28-09
                        • 6

                        #46
                        BP live casino pure luck maybe,
                        Comment
                        • pokerplayer22
                          SBR MVP
                          • 05-09-09
                          • 1207

                          #47
                          Originally posted by betphoenix
                          I know we are not going to tell you tough shit...that did not happen.

                          Either way, blocking this is a programming issue and the Singapore Dev office is closed for holidays at this point for sure being hours ahead of us. That being said, no progress will be made here until Monday.

                          Also, If the hands hit were to have helped you, would this thread be alive, and how can you tell who is playing for fun and who is playing for real? Did the guy who played etc really play for fun, and if so where did that info come from?
                          Are you just looking for a refund on those 6 hands? Close fun money play? What are you looking for me to do here?

                          Richard...one other thing, I am not on here stating wnything that isnt true. You can read any of my previous posts about BP in previous threads....I have had nothing but great things to say about you guys. However, you guys really dropped the ball here and something needs to be done.
                          Comment
                          • pokerplayer22
                            SBR MVP
                            • 05-09-09
                            • 1207

                            #48
                            Well, i emailed Richard and I know this is going to come as a big surprise to everyone, but I got no reply.
                            Comment
                            • Dr.Gonzo
                              SBR MVP
                              • 12-05-09
                              • 4660

                              #49
                              Player,

                              If you are asking for a refund that is totally ridiculous but so is having play money bettors sitting in on a cash table.

                              Richard,

                              Fix the game and kick those players off the table. I know it doesn't change the long term results but ask any blackjack player and they wouldn't want to put up with that.

                              Whilst blackjack players are mostly retarded you have to go and have a look in a real casino. Experienced players go crazy when this shit happens and go find a new table.

                              A live casino is a great idea and I am sure there will be a lot of demand but you have to service your PAYING customers or they will go elsewhere.
                              Comment
                              • betphoenix
                                SBR High Roller
                                • 10-24-07
                                • 244

                                #50
                                PP22,

                                With kids and not in office today. I will reply to your mail tomorrow morn.

                                Thanks,

                                Richard
                                BetPhoenix - Join here
                                Comment
                                • pokerplayer22
                                  SBR MVP
                                  • 05-09-09
                                  • 1207

                                  #51
                                  Originally posted by Dr.Gonzo
                                  Player,

                                  If you are asking for a refund that is totally ridiculous but so is having play money bettors sitting in on a cash table.

                                  Richard,

                                  Fix the game and kick those players off the table. I know it doesn't change the long term results but ask any blackjack player and they wouldn't want to put up with that.

                                  Whilst blackjack players are mostly retarded you have to go and have a look in a real casino. Experienced players go crazy when this shit happens and go find a new table.

                                  A live casino is a great idea and I am sure there will be a lot of demand but you have to service your PAYING customers or they will go elsewhere.
                                  Getting a refund wasnt my point of this post. I was so irritated at BP's reaction when i told them they might want to do something about having play money players at real money tables. If Richard wants to give me a refund, great. if not, no biggie. Its a whopping $180. He and his casino dept need to be open to some useful advice instead of telling its so called "valued customers" to take a hike.
                                  Comment
                                  • pokerplayer22
                                    SBR MVP
                                    • 05-09-09
                                    • 1207

                                    #52
                                    Originally posted by betphoenix
                                    PP22,

                                    With kids and not in office today. I will reply to your mail tomorrow morn.

                                    Thanks,

                                    Richard
                                    Richard...havent heard anything all day today, and havent seen any reply emails.
                                    Comment
                                    • BigDaddy
                                      SBR Hall of Famer
                                      • 02-01-06
                                      • 8378

                                      #53
                                      PP let the man spend some time with his kids its the holidays.
                                      Comment
                                      • pokerplayer22
                                        SBR MVP
                                        • 05-09-09
                                        • 1207

                                        #54
                                        Originally posted by BigDaddy
                                        PP let the man spend some time with his kids its the holidays.
                                        Richard was the one himself that said that he would get back to me yesterday morning. I didnt say that. He did. Still waiting.... I guess when he said yesterday morning he meant some time in the next week. My mistake....Hmmmm
                                        Comment
                                        • betphoenix
                                          SBR High Roller
                                          • 10-24-07
                                          • 244

                                          #55
                                          PP22,

                                          I went through all mails yesterday, and I did not get one from you. Anything that resembled your issue here anyways. PM me please. I did look for it specifically.

                                          Thanks,

                                          Richard
                                          BetPhoenix - Join here
                                          Comment
                                          • pokerplayer22
                                            SBR MVP
                                            • 05-09-09
                                            • 1207

                                            #56
                                            Originally posted by betphoenix
                                            PP22,

                                            I went through all mails yesterday, and I did not get one from you. Anything that resembled your issue here anyways. PM me please. I did look for it specifically.

                                            Thanks,

                                            Richard
                                            I sent the email late Friday night. I also just emailed you again about an hour ago.
                                            Comment
                                            • MJT1212
                                              SBR Hall of Famer
                                              • 02-16-09
                                              • 5124

                                              #57
                                              Wagerchief is way better than BetPhoenix.
                                              Comment
                                              • JerseyShop101
                                                Restricted User
                                                • 09-04-08
                                                • 2704

                                                #58
                                                Originally posted by betphoenix
                                                I know we are not going to tell you tough shit...that did not happen.

                                                Either way, blocking this is a programming issue and the Singapore Dev office is closed for holidays at this point for sure being hours ahead of us. That being said, no progress will be made here until Monday.

                                                Also, If the hands hit were to have helped you, would this thread be alive, and how can you tell who is playing for fun and who is playing for real? Did the guy who played etc really play for fun, and if so where did that info come from?
                                                Are you just looking for a refund on those 6 hands? Close fun money play? What are you looking for me to do here?

                                                Richard,

                                                I must admit, I was very upset when I had a "too large than I should have bet out there" and had 2 face cards for twenty against the dealer's upcard of 2, and some "AS I THOUGHT" knucklehead, hit his 20 and busted by drawing a 9. The dealer had a face card underneath for 12 and would of made 21, but instead busted with the next face card.

                                                I should of started a thread on how upset I was.

                                                In all seriousness, I would still rather play live blackjack with guys hitting their play money hands of 20, than to play the RNG software blackjack games. At least we can see the cards being shuffled, being put in, and coming out of the shoe.

                                                Hope you and your family had a great holiday, Happy New Year Richard!

                                                Jerseyshop101
                                                Comment
                                                • SR
                                                  SBR MVP
                                                  • 09-10-08
                                                  • 1317

                                                  #59
                                                  Originally posted by JerseyShop101
                                                  Richard, I must admit, I was very upset when I had a "too large than I should have bet out there" and had 2 face cards for twenty against the dealer's upcard of 2, and some "AS I THOUGHT" knucklehead, hit his 20 and busted by drawing a 9. The dealer had a face card underneath for 12 and would of made 21, but instead busted with the next face card. I should of started a thread on how upset I was. In all seriousness, I would still rather play live blackjack with guys hitting their play money hands of 20, than to play the RNG software blackjack games. At least we can see the cards being shuffled, being put in, and coming out of the shoe. Hope you and your family had a great holiday, Happy New Year Richard! Jerseyshop101
                                                  Like all good online casinos they gave you a taste....

                                                  My guess is they snatched that taste out your mouth in the time between.

                                                  BP's live casino allows for them to have an anonymous player change the hand (hit 20, stay on 15 etc) and kill the other players. It doesn't take much math or programming to do that.

                                                  5 dimes has a much better option, that I was kicked off of long ago. It was actual vegas bj, not this random everyone gets the same hand and one guy can turn your nuts in to nonsense crap.
                                                  Comment
                                                  • gamer12
                                                    SBR Rookie
                                                    • 01-22-11
                                                    • 8

                                                    #60
                                                    Are you serious? People playing fake money can play with people using real money together? This doesn't sound right to me. May be I should join the table with fake money
                                                    Comment
                                                    • CollegePro
                                                      SBR MVP
                                                      • 02-23-09
                                                      • 4006

                                                      #61
                                                      just don't play @ online casino... if you want to play card games, just go to actual casino and play
                                                      Comment
                                                      • the_situation
                                                        SBR MVP
                                                        • 10-22-10
                                                        • 2735

                                                        #62
                                                        wow...why would you even play there. thats a joke that they allow that. i've heard so many bad things about this book from tons of ppl
                                                        Comment
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