Having an account at Neteller for over 8 or 9 years. Always went thru so called "verification" many times, usually it was once in 2-3 years and no bigger problem to complete it successfully.
But as years goes it is getting worse. They are asking for more and more...
And periods between last and current verification are shorter and shorter. The last one was in June last year and now,
this current (lasting over 2 weeks already), I have provided about 200 screenshots, still they are asking more and more.
The main point they asked for (and I understand it) is to make a proof of origin of the funds I made for uploading my Neteller account. It was always from my local bank account sent to Neteller' bank account.
So I made few screenshots of my bank account statement, showing all that transactions sent to them and also visible incoming funds (winnings from my local betting company).
After that they asked me to send screenshots of my winning bets at that local bookmaker and I did so, about 100 ( ! ) screenshots created (it must be made, unfortunatelly, always only 1 bet per one screenshot).
So they clearly see what I am betting on there, can count together(if they like, but manually) all that winnings, etc.
But this is still not enough for them.
Recently, they also asked for 6 months history
Please provide us with betting statements from your accounts in XXXXX and XXXXXX- for the last 6 months:
- showing accounts registration details
- showing Profit/Loss ratio
- showing betting activity (placed bets, etc.) and winnings
Still they are operating with "affordability" , so it seems like if they would like to start doing accountance services for me ?
The problem is that these bookmakers do not offer directly (on my betting account not accesible) those information.
One of them even offering the history for 3 months only. And they ask for 6 !
I know that providing with a proof coming from betting (as many of you here mentioned before) is problematic. But on the account statement, they can clearly see, the funds I have received are from a (local) betting company (they can google it easily) and what do you think ? When and from what reason is a betting company sending you money ? For sure it is money not from selling a house ? But from winnings !
In the past, it was always sufficient if I sent them some examples that I am betting at a sportsbook.
Now, they would like to see detailed information I am not able to provide with.
Are they obliged to ask for all that, at all ???
If not accessible (that information) on my betting accounts directly, have they (Neteller verification team) the right to force me to start communicate with support team at that bookmakers and ask them to send me that information (they must create on their side, first) ?
How "deep" or "far" may they (Neteller) go ?
Recently, they asked again (though sent previously already, but screenshots) for my bank account statement, but in some PDF file, this time !
So I did so (before I did not see this option at my bank account, now I found it), created my 3 months bank account history in that PDF and sent it to them.
I am now awaiting, that ok, but they will ask for 6 months !
And even, on the PDF file (created at my bank account) it is not showing my name and address there, but only that "this is bank statement for the account number XXXXXX".
So they may have now problem to compare the account number with that one account number they are receiving money from for uploading.
I do not know are the people there (at Neteller verification) so stupid or are they "playing some game"with me ?
Few days ago I have asked my (VIP) account manager at Neteller. She promised to contact them (verification) and we are waiting for their reply now.
I have nothing to hide, but this "procedure" is so bothering and annoying. I am trying to send them
everything they asked for (what is directly accesible for me on my betting accounts) but they still ask for more and more...Neverending story...
My feeling is Neteller is doing some " over job " here. What do you think ?
Sorry for such long post and also for my English.
And thank you for any opinions...
But as years goes it is getting worse. They are asking for more and more...
And periods between last and current verification are shorter and shorter. The last one was in June last year and now,
this current (lasting over 2 weeks already), I have provided about 200 screenshots, still they are asking more and more.
The main point they asked for (and I understand it) is to make a proof of origin of the funds I made for uploading my Neteller account. It was always from my local bank account sent to Neteller' bank account.
So I made few screenshots of my bank account statement, showing all that transactions sent to them and also visible incoming funds (winnings from my local betting company).
After that they asked me to send screenshots of my winning bets at that local bookmaker and I did so, about 100 ( ! ) screenshots created (it must be made, unfortunatelly, always only 1 bet per one screenshot).
So they clearly see what I am betting on there, can count together(if they like, but manually) all that winnings, etc.
But this is still not enough for them.
Recently, they also asked for 6 months history
Please provide us with betting statements from your accounts in XXXXX and XXXXXX- for the last 6 months:
- showing accounts registration details
- showing Profit/Loss ratio
- showing betting activity (placed bets, etc.) and winnings
Still they are operating with "affordability" , so it seems like if they would like to start doing accountance services for me ?
The problem is that these bookmakers do not offer directly (on my betting account not accesible) those information.
One of them even offering the history for 3 months only. And they ask for 6 !
I know that providing with a proof coming from betting (as many of you here mentioned before) is problematic. But on the account statement, they can clearly see, the funds I have received are from a (local) betting company (they can google it easily) and what do you think ? When and from what reason is a betting company sending you money ? For sure it is money not from selling a house ? But from winnings !
In the past, it was always sufficient if I sent them some examples that I am betting at a sportsbook.
Now, they would like to see detailed information I am not able to provide with.
Are they obliged to ask for all that, at all ???
If not accessible (that information) on my betting accounts directly, have they (Neteller verification team) the right to force me to start communicate with support team at that bookmakers and ask them to send me that information (they must create on their side, first) ?
How "deep" or "far" may they (Neteller) go ?
Recently, they asked again (though sent previously already, but screenshots) for my bank account statement, but in some PDF file, this time !
So I did so (before I did not see this option at my bank account, now I found it), created my 3 months bank account history in that PDF and sent it to them.
I am now awaiting, that ok, but they will ask for 6 months !
And even, on the PDF file (created at my bank account) it is not showing my name and address there, but only that "this is bank statement for the account number XXXXXX".
So they may have now problem to compare the account number with that one account number they are receiving money from for uploading.
I do not know are the people there (at Neteller verification) so stupid or are they "playing some game"with me ?
Few days ago I have asked my (VIP) account manager at Neteller. She promised to contact them (verification) and we are waiting for their reply now.
I have nothing to hide, but this "procedure" is so bothering and annoying. I am trying to send them
everything they asked for (what is directly accesible for me on my betting accounts) but they still ask for more and more...Neverending story...
My feeling is Neteller is doing some " over job " here. What do you think ?
Sorry for such long post and also for my English.
And thank you for any opinions...