1xbet worst customer service on earth strike again and stole my money

**Alfie White** · 07-05-21, 01:21 AM

You can only blame yourself, you should've kept quiet until you have a clear fact what happened with the game.

**Optional** · 07-05-21, 03:40 AM

Are they trying to say that you requested the refund in some official way and are now stuck with it?

**frenchbettor** · 07-05-21, 04:28 AM

Originally posted by Optional

Are they trying to say that you requested the refund in some official way and are now stuck with it?

Yes exactly depiste having send the official result before the refund was made

**lonnie55** · 07-05-21, 06:09 AM

Originally posted by frenchbettor

A game on the Zambia women league of soccer was apparently postponed as the game was not live betting as expected.

It just means that there is no live spotter available

**frenchbettor** · 07-05-21, 09:52 AM

Originally posted by lonnie55

It just means that there is no live spotter available

Yes i know that now but anyway the bet was won and they new it (because score was already available) they just litteraly stole me 300e when i lost so much more there

**captrobey** · 07-05-21, 10:58 AM

Originally posted by Alfie White

You can only blame yourself, you should've kept quiet until you have a clear fact what happened with the game.

Still though had the bet lost and he requested a refund thinking it was never played do you think they would have done that .

**frenchbettor** · 07-05-21, 11:06 AM

They always know if the game is played or not.

If they knwe it was lost and don't know the result just know it was played they would have wait for settlement.

Here the refund the bet straight after i sent them the result.....

**Alfie White** · 07-05-21, 01:10 PM

@captrobey, regardless of that, he officially requested the void and they honoured that request. He can't complain nor smear 1xbet for that given the circumstances. And I am sure they wouldn't void if it was in their favour, of course.

Frenchie was way too smart for his own good in this case.

**Optional** · 07-06-21, 08:59 AM

1xbet are looking into this for you now FrenchBettor

**DontTailMe** · 07-06-21, 11:13 AM

Wow, I'm genuinely surprised to hear that. Hope the outcome is good here.

**captrobey** · 07-06-21, 11:53 AM

Originally posted by Alfie White

@captrobey, regardless of that, he officially requested the void and they honoured that request. He can't complain nor smear 1xbet for that given the circumstances. And I am sure they wouldn't void if it was in their favour, of course.

Frenchie was way too smart for his own good in this case.

Well yea but that is my whole point. He did request it yes and technically they can say we are just doing what you wanted. But i do not think it is as easy to do this once the game was completed and there was a final score. He made the mistake of thinking the game was never played. Unless i am reading this wrong idk. So yes they did what he asked.

But i never have had a situation where the game was totally completed where they just say "Ok we will do that" . They most times will not even let you cancel a bet you made before the game starts it makes no sense they would do that after the game was over and there was a final score. Especially since he won.

I know he requested it but if they knew the final score and knew he won i think that was really underhanded to do that. A good book would have let him know the game won and gave him his money. Unless they really did not know the score. But he seems to think they did. I mean i kind of agree with him its their business to know the scores. If the game were not complete yea but if it is proven he would have won then i think he needs to get his money. Just like if it would have been proven he lost he should have lost his money.

I mean i do see your point. But in the end if a game has a final score it should just be a win or a loss . I guess what bothers me the most is just as you said If he had lost they would have never refunded him . He made an honest mistake and they are just using that to not have to pay him in the end.

**Alfie White** · 07-06-21, 12:16 PM

We are on the same page 100%, but we can never know what exactly did he request from them.

He "assumed" that game is not live and he requested "MUH MONEH BAK OMG TIEFS", to be honest very good riddance on the book's side. He played on Zambia Woman league for crying out loud, proper degenerate, and he came raging here to complain the same moment he got his request fulfilled. Fabulous honestly, basically jj level of absurdity.

**captrobey** · 07-06-21, 01:12 PM

Originally posted by Alfie White

We are on the same page 100%, but we can never know what exactly did he request from them.

He "assumed" that game is not live and he requested "MUH MONEH BAK OMG TIEFS", to be honest very good riddance on the book's side. He played on Zambia Woman league for crying out loud, proper degenerate, and he came raging here to complain the same moment he got his request fulfilled. Fabulous honestly, basically jj level of absurdity.

I know but still someone needs to help them i think that should be us. We need to protect the innocent betters. I also think we need a costume while doing this. I think this would work. We have to come up with a good superhero name but we can throw the bad sportsbook owners into the cages and dispose of them. Not Batman and Robin that is already taken.

**frenchbettor** · 07-06-21, 04:34 PM

I know I am dumb but in any case does that make the book more right ?

I don't think so

Originally posted by Alfie White

We are on the same page 100%, but we can never know what exactly did he request from them.

He "assumed" that game is not live and he requested "MUH MONEH BAK OMG TIEFS", to be honest very good riddance on the book's side. He played on Zambia Woman league for crying out loud, proper degenerate, and he came raging here to complain the same moment he got his request fulfilled. Fabulous honestly, basically jj level of absurdity.

**frenchbettor** · 07-09-21, 03:52 AM

Please note that for the best illustration of why in this case 1xbet behavior is unfair, i made on june 9 a similar request on a game for which there was no published result after 24 hours. The game was indeed played (which i didn't know before the result was published) and my bet end up being lost.

Look how different 1xbet act in this case as Here my bet 19344324937 was settled as a loss and no refund despite no result for 24 hours ....

**Optional** · 07-09-21, 07:36 AM

Originally posted by frenchbettor

Please note that for the best illustration of why in this case 1xbet behavior is unfair, i made on june 9 a similar request on a game for which there was no published result after 24 hours. The game was indeed played (which i didn't know before the result was published) and my bet end up being lost.

Look how different 1xbet act in this case as Here my bet 19344324937 was settled as a loss and no refund despite no result for 24 hours ....

I've asked you this a couple of times now.

Please post a quote of the wording of the VIP program terms where it says only postponed games can be cancelled by you?

You really do not need to be discussing anything else like facebook or times or what is an official source at all if this is true.

If the terms say that, as you have said quite a few times, we have an unbeatable argument. But I am not taking your word for it. I need to see it before I will argue.

**frenchbettor** · 07-09-21, 09:29 AM

Optional please note that the vip possibility of cancelling bet in the initial vip terms a couple of years ago.

It is not mentionned expressly anymore on the website.

However they still apply it

I will try to find the old version of the terms for U

**Optional** · 07-09-21, 09:41 AM

Originally posted by frenchbettor

Optional please note that the vip possibility of cancelling bet in the initial vip terms a couple of years ago.

It is not mentionned expressly anymore on the website.

However they still apply it

I will try to find the old version of the terms for U

Great, thanks for the answer.

I will ask the 1xbet rep to confirm the exact conditions, and also point out the bet you say was treated per those conditions as an example.

Fingers crossed.

**frenchbettor** · 07-09-21, 11:19 AM

Once again just many thanks

**Bizanta** · 07-21-21, 10:22 AM

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