I filed this complaint with SBR ~3-4 weeks ago but nothing has come of it (and no resolution from BetUS either) so I'm only posting here so that everyone can have a bit of "buyer beware" information about BetUS. This is the submission I made to SBR, with just a tiny bit of editing so that it makes sense here:
"I have been betting with BetUS since Fall 2019, and have been getting BTC deposit bonuses from my account manager - I'm a Diamond rating player on my account. I started with 1-2k deposits, but my most recent was 10k with a ~$5500-6000 free play bonus, and 12x rollover (~$180k). This was right before the Super Bowl, where I was able to bet $10k on most bets for that, $10k for NBA, and $3k for the main NHL lines. About 2 weeks ago my RO got down to about $140k, and they cut my betting limits to $1000 per bet, except now just $500 for NBA. I called my account manager and he said that he would look into it, but that I was "doing too well". I was going to suck it up (but not happily), but they've now dropped me to $500/bet for everything and I still have almost $120k of RO left. That's over 200 bets I still have to make. This feels like a massive bait and switch. I would never, EVER have made such a huge deposit with such high rollover if they were going to immediately drop my limits so much that completing my RO would be next to impossible. And not for nothing, but I like being able to bet big, so if I had known I weren't going to be able to make big bets I'd have put my $ on another site. A friend of mine said that you guys can sometimes help with this kind of thing? Hopefully so, because BetUS doesn't seem willing to budge. I'm not really sure what you/they can do, but anything is better than this."
Anyway, that is my situation. It's fair enough that SBR can't help (they obviously don't owe me anything), but hopefully this will help steer people away from BetUS, or at very least to make them incredibly cautious about accepting deposit bonuses.
"I have been betting with BetUS since Fall 2019, and have been getting BTC deposit bonuses from my account manager - I'm a Diamond rating player on my account. I started with 1-2k deposits, but my most recent was 10k with a ~$5500-6000 free play bonus, and 12x rollover (~$180k). This was right before the Super Bowl, where I was able to bet $10k on most bets for that, $10k for NBA, and $3k for the main NHL lines. About 2 weeks ago my RO got down to about $140k, and they cut my betting limits to $1000 per bet, except now just $500 for NBA. I called my account manager and he said that he would look into it, but that I was "doing too well". I was going to suck it up (but not happily), but they've now dropped me to $500/bet for everything and I still have almost $120k of RO left. That's over 200 bets I still have to make. This feels like a massive bait and switch. I would never, EVER have made such a huge deposit with such high rollover if they were going to immediately drop my limits so much that completing my RO would be next to impossible. And not for nothing, but I like being able to bet big, so if I had known I weren't going to be able to make big bets I'd have put my $ on another site. A friend of mine said that you guys can sometimes help with this kind of thing? Hopefully so, because BetUS doesn't seem willing to budge. I'm not really sure what you/they can do, but anything is better than this."
Anyway, that is my situation. It's fair enough that SBR can't help (they obviously don't owe me anything), but hopefully this will help steer people away from BetUS, or at very least to make them incredibly cautious about accepting deposit bonuses.
...well I know for a fact you are
