I've experienced the "slight juice added" issues that have been referenced in here, but today I ran into something new. For the past week or so I've been seeing lines update while I'm in the page in red text and with very reduced juice (-115 +114 type gaps). Obviously, no site is going to honor this sort of line, so I've just ignored them. It keeps occurring though, so today I booked a few wagers at the updated prices in the Dubai ITF section. The math in the "Risk" "To Win" section lined up with the updated lines, and so I clicked submit. I logged out. Gave it a few minutes (vaguely expected the site to note their error and cancel them), and logged back in. The bets were booked at way higher prices than I was shown. I'm just dicking around on the site right now to get a feel for the interface, but this presents a huge issue for me moving forward. If "all bets are final" as the support ppl parroted at me when I told them they have a glitch, then I can't wager anything significant on the site, as I'll have to babysit every line and double check endlessly to make sure they were booked at the prices I was shown. Has anyone run into this lately, and is this the kind of site that fixes their issues or should I just move on? Their live lines not showing score info is already beyond creepy, but the interface has been pretty easy to use and I was hoping they wouldn't be dipshits. Screenshots of the type of lines I'm being shown are at the link below.
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Thanks for the report and screenshots.
I will ask our Bookmaker rep to look at this..Comment -
Noticed this in the NFL half time money lines. EG Balt -177 Dallas +187.Comment -
thanks for having someone look into it ... radio silence to my email despite their "we'll respond within 48 hrs!" claim ... seems like a software issue if many people are noticing it ...Comment -
If you refresh the page after you see one of those updates it will show you the accurate line. It's annoying but at least you see the real line before putting your bet in.Comment -
Their halftime lines seem to be off a bit lately, bet valparaiso +184 moneyline for second half wednesday, when actual line was valparaiso -4.5.
Just bet a small bet to see if they would honor it and they did.Comment -
there will be times i will get both teams at -101 and then when i click to bet it tells me the line should be -108.Comment -
Yes, i've noticed that too. Funny how the lines never usually seem to go in your favor when you click on them though.Comment -
@Garyking, it sounds like the error throws out display lines with little or no juice, so every change would be against us.
Thanks for all these reports people. And all so clear and without hyperbole. Really appreciated and hopefully the info helps our rep get action on this. He's working on it now..Comment -
probably not necessary but it's still happening ... today when i click submit though it does adjust to the new odds and ask to confirm so i guess somebody's workin on itComment -
As a follow up, I noticed that logging in on a computer, it adjusts the errant line to the correct line and asks you to confirm again ... on mobile (using a phone browser) it doesn't implement this step and adjusts the line after you confirm at the odds you're shown (but don't get) ... not ideal but in the interim customers can use a computer to be sure they're getting the final odds before they submitComment -
Been happening for days.. U gotta refresh to see the real lines..Comment -
Pretty shocked there isn’t more comments on here. This is another brutal problem for anyone that bets when the lines are in constant motion. Oddly doesn’t seem to be an issue during livebetting. But try betting NFL less than 30 min before kickoff and it’s a nightmare.Comment -
Any indication that fixing these issues was the reason for the downtime? A few weeks ago i tossed a few hundred on just to check out the interface, and the 8k rollover is complete now so it'd be time to move larger amounts on or withdraw (depending on the experience thus far). No real update here (i know u tried ty) and zero response to my emails feels like a moderately small but poignant nudge towards this book not really being reliable.Comment -
I have not had any feedback yet blurryturtle. I hope you are correct about it being worked on at least..Comment -
Opti,
Still a problem.
Fortunately livebetting working fine.Comment -
Actually, NCAA 2nd half totals are fine. Spreads still a disasterComment -
Justbet live betting even worse than usual for start of NBA
Trying to bet the Brooklyn game. O/U says 235...enter a bet as "accept any odds". Line changes to 226.5 and accepts my bet. Look at the actual odds again...235. Time for this to stop. Will never enter "accept any odds again".Comment -
Support emailed me back after a week to say : "Thank you for contacting us!Regarding your inquiry we inform you we appreciate your feedback. If in the future you may encounter this or any other issues please report immediately via chat so we can check on your wagers before an outcome ahs already been determined."
Of course I had contacted their chat support immediately after the issue and before any events had commenced, so I guess their official stance is they're not even going to acknowledge a major software glitch and are just going to send form letter responses and hope I penetrate off. I replied asking what their plan of action is, but I expect this to go nowhere. Disappointing.Comment -
My 2H lines on the NFL games have been like this the last couple of weeks
When you have the "do not accept line changes" option selected it's impossible to get a bet in because the lines shown are never correct
If you have the "accept line changes" you will get your bet in but you'll get whatever the correct line is supposed to be. Unfortunately, you won't know what that is until the bet is accepted. So you're rolling the dice.Comment -
If you refresh the page before you add it to the bet slip you should see the correct line, that's been working for me.Comment -
It’s getting annoying.Comment -
I’m not tech savvy, but this in my experience this is not what is happening. It is constantly showing incorrect lines. If you have it set to “accept any line” you’re risking getting a way different line than you thought you were betting.
Sometimes it feels like Russian roulette betting on there.
Opti, will they ever fix this?Comment -
Additionally, the lines shift while you're on the page, so it's easy to think it's just normal line updates and then get plugged into something you didn't see ... refreshing the page over and over again is just not a permanent solution ... the interface is pretty user-friendly so I'd love for them to just resolve this ... i can even overlook the lack of scores/times on the livebetting section but willfully ignorant support responses and lack of addressing this give me the same feeling I got from Americas CardroomComment -
Sounds like BM's real lines are now as jumpy as SBR's BM feed, lol.
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I clicked to not accept line changes and havent had an issue since.. this was a huge problem for me also until I did thatComment -
Never got an email back. Small sample size but I've seen enough unresponsive books to assume that this is standard for BM. Good interface but 0 accountability, and the lack of live scores in their live section is relatively bizarre. I can't add actual money to this site and will cash out after the NFL season.Comment
