Bookmaker.eu grading MLS goal before 50:00 incorrect? (1H injury time goal)

[bkrsoccer333]

I'd appreciate thoughts on this. I have never heard of this, and see no indication anywhere that this bet placed in the 38th minute would apply only to a goal scored between 45:00-50:00.

My bet: - Next Goal Scored Before 50:00? (2:1) Houston Dynamo vs Los Angeles FC [514095] Yes +110 (Yes vrs No)LOSE

Score: Yes(0) - No(1)
Game start 07/13/2020 05:00 PM

1. Bet was placed in roughly the 38th minute.
2. Goal was scored in 45th minute + injury time




Bet graded as a loss. I was told by chat "the time before minute 50:00 goes from the start of the 2nd half 45:01 -90:00 this includes minutes 50:00"
- This would mean my bet was a goal to be scored between 45:00-50:00 at +110. The odds would never be that low for a goal to be scored in a 5 minute period


The only similar rule From Bookmaker's live soccer betting rules below: ********This clearly states bets on when next goal will be scored includes regulation + injury time would count. These rules are however related to a specific range. My bet was simply before 50:00
WHEN WILL NEXT GOAL BE SCORED

Predict during which specific time period the next goal will be scored.

• Betting options are: 00:01 – 15:00 min, 15:01 – 30:00 min, 30:01 – 45:00 min, 45:01 – 60:00 min, 60:01 – 75:00 min, 75:01 – 90:00, no goals scored.
• Bets count only for the 90 minutes of regulation plus injury time.

[rangerz2478]

Haven’t bet soccer in long time but sounds like a clear win to me. +110 for just those 5 mins would be quite bad. 12+ mins at least makes sense.

[bkrsoccer333]

My thoughts exactly. The odds would make zero sense at that price. Combined with no indication of the bet itself being related to a specific time period and the vague mostly off-topic answers Bookmaker has been giving me, it surely feels like I'm being screwed out of $1,700.

[cashin81]

its a win.
b365 have the same bet and includes first half stoppage time.

[cashin81]

what does that mean on ure post

Yes (0) No (1)<<< whats the 1?

[bkrsoccer333]

Thanks for the input, I truly see no way how this could be a loss. That's just their grading system on the 1...my bet was "yes" so the 1 they entered is what makes "no" the winning side of the bet.

[cashin81]

oh ok, just trying to see if i missed something..

yeah their argument is stupid, im sure it will get resolved, lot of cash - bol

[bkrsoccer333]

As the most obvious proof that Bookmaker's stance is incorrect that this bet would only apply for a goal scored between 45:00-50:00 please see below screenshots in sequence. As the game progresses, the odds of the same bet I had, changes significantly. If this bet was only for a goal between 45:00-50:00 the odds would not change from +128 at the 30 minute mark, to +237 at the 39 minute mark.

Slight movements would surely take place, but the odds of scoring between 45:00 and 50:00 would be relatively similar regardless of whether the game is in the 1st minute, or the 42nd minute. This is indisputable at this point
29:49 - odds of next goal before 50:00 = +128
33:58 - odds of next goal before 50:00 = +174
38:24 - odds of next goal before 50:00 = +237

[bkrsoccer333]

Unfortunately struggling with images, but see links for screenshots. If they're sticking to this stance they would be bankrupt, you could just bet the other side. Makes no sense

https://imgur.com/Eu9SjcK

https://imgur.com/8pvRuyt

https://imgur.com/f7TxGBw

[vampire assassin]

Bookmaker offers yes/no for 10-minute blocks. Before 50 would be h1:40 to H:50, 10 minutes totals. If a goal scored in injury time, the yes should win.

[cashin81]

Cant you just talk to chat, again? And again?

[horja1]

If it is a 5 min market --> bet is Lost
If it is a 10 min market --> bet is Won

[DontTailMe]

The problem I've found with Bookmaker customer support is that they seem to be under a directive to not escalate any wagers for review. Their working assumption appears to be that the wagering team NEVER makes a mistake. If you're contacting them with an error, it's you who is making the mistake, not them. If it's a completely obvious error, like they got the winning team wrong, then they'll escalate the wager for review. Otherwise, they will look at the grade result and make up their own arguments off the top of their head in an effort to make you go away. If you prove that defense wrong, then they just make up a new one.

You have to somehow get past this front line defense, and it's very difficult to do so. It's maddening at times.

[bkrsoccer333]

These bets aren't based on a range, although I surely do see those. For example as the last screenshot shows:
+237 odds of next goal before 50:00
+103 odds of next goal before 60:00
-167 odds of next goal before 70:00

Unfortunately I have not been able to get past the 1st line of defense on chat. I've e-mailed this thread so hopefully that helps. All I really need is someone to apply logic here. Those screenshots and line movements on the same bet of next goal before 50:00 tells everything one needs to know.

If their stances was correct then they would be bankrupt by everyone betting in the beggining of the games "NO" on next goal to occur before 50:00. You would be able to get +money on a goal not occurring in a 5 minute window. It's absurd

[horja1]

Are these markets available at the start of the game? If so, just place a small bet on NO after a game starts. For sure they will grade it as Lost if there is a goal in the first half and then you can go back to them and ask for a clarification.

[Optional]

Send in your details on this form and SBR can ask a manager to review the grading for you https://www.sportsbookreview.com/sportsbook-complaint/

[bkrsoccer333]

Thanks everyone. Bet has been fixed. They finally understood after I did the same suggestion horja had above. Betting the other side and showing how the ticket is graded when graded correctly. Sort of like pulling teeth but nonetheless it worked itself out. Appreciate the insight from everyone

[rangerz2478]

Thanks everyone. Bet has been fixed. They finally understood after I did the same suggestion horja had above. Betting the other side and showing how the ticket is graded when graded correctly. Sort of like pulling teeth but nonetheless it worked itself out. Appreciate the insight from everyone

Really agonizing these are the hoops needed to jump through dealing with offshore low level cs agents, even low managers sometimes. But glad they fixed it for you.

[Optional]

Thanks everyone. Bet has been fixed. They finally understood after I did the same suggestion horja had above. Betting the other side and showing how the ticket is graded when graded correctly. Sort of like pulling teeth but nonetheless it worked itself out. Appreciate the insight from everyone

Good news.