WhiteLionBets.com confiscated 8,069 EUR - STAY AWAY

[lonnie55]

They said I violated their ToS by using a software (!) called Martingale

Here is my full bet history. Decide for yourself if this is Martingale:

https://www.dropbox.com/sh/rr9p3a18zqeqy1r/AAAnYN9kpj-w5tCONuVzLXS7a?dl=0

Yesterday they told me I would receive my money within the next 5 days:






Start Time: 10/29/2019 13:34:30
End Time: 10/29/2019 13:56:49
Operators: Julian
Transcripts:Operator Julian has joined the chat.
[13:34:30] Julian: Hallo,wie kann ich helfen?
[13:37:00] Bastian: Hallo, können Sie mir bitte den Paragraph nennen, gegen den ich verstoßen haben soll?
[13:37:16] Bastian: Can we please continue in English?
[13:37:26] Bastian: or can you connect me to the English support, please?Operator Julian has turned on Auto Translation.
[13:39:14] Julian: I have to take a look (Translation)ich muss kurz nachschauen (Original)
[13:44:19] Julian: They used software to manipulate the system. That's why the profits were canceled (Translation)Sie haben eine Software benutzt um das System zu manipulieren. Darum wurden die Gewinne gestrichen (Original)
[13:44:39] Bastian: Das ist nicht wahr (Translation)That is not true (Original)
[13:45:00] Bastian: Können Sie Ihre Annahmen beweisen? (Translation)Can you prove your assumptions? (Original)[13:45:45] Julian: Our IT department has found that a software called martinglae was used (Translation)unsere IT-Abteilung hat festgestellt, dass eine Software namensmartinglae benutzt wurde (Original)
[13:46:30] Bastian: Bitte nachweisen (Translation)Please show proof (Original)
[13:46:50] Bastian: Ich kann garantieren, dass ich zu keinem Zeitpunkt Ihrer Website Software verwendet habe (Translation)I can guarantee I did not use any software whatsoever at any point of using your site (Original)
[13:51:29] Julian: If you wish to complain further, you must send an email (Translation)it's a well documented system that isn't allowed on our website If you wish to complain further you needs to send an email (Original)Operator Julian has turned off Auto Translation.
[13:51:58] Julian: it's a well documented system that isn't allowed on our website
[13:52:24] Bastian: But I didn't use it. Your assumptions are wrong
[13:52:40] Bastian: I made sports bets
[13:53:15] Bastian: I didn't use the Martingale system. Martingale means that you double your stakes after you lost a bet. I didn't do that. Please check my betting history.
Operator Julian has turned on Auto Translation.
[13:54:43] Julian: Unfortunately, there is nothing I can do. Please send an email to the Finance Department (Translation)da ist leider nichts was ich tun kann. Senden Sie bitte eine Mail an die Finanzabteilung (Original)
[13:54:51] Bastian: Wenn dies Ihre endgültige Entscheidung ist, werde ich den Fall an einen Anwalt in Curacao weiterleiten. (Translation)If this is your final decision, I will forward the case to a lawyer in Curacao. (Original)
[13:55:16] Bastian: Außerdem haben Sie nicht den vollen Betrag meiner Einzahlungen zurückerstattet (Translation)And also, you did not refund the full amount of my deposits (Original)
[13:55:30] Bastian: Meine Einzahlungen betrugen 50, 500, 200 und 300. Sie haben jedoch nur 200 zurückgegeben (Translation)My deposits were 50, 500, 200 and 300. But you only returned 200 (Original)
[13:56:42] Julian: Please send an email to the Finance Department (Translation)Please send an email to the Finance Department (Original)
The visitor has left the chat.
The chat is ended. (13:56:50)


Tags: Whitelionbets, Whitelion, White lion bets, White lion, scam, fraud

[lonnie55]

Also, they did not refund the full amount of my deposits. I made 5 deposits: 50, 500, 200, 300 but they only returned 200.

New book in the market but already a full scam.

[dealer wins]

Thats terrible, this seedy industry is full of scammers and shysters!

[lonnie55]

Hilarious. They just sent me this:





Translated:

You can read everything about martingale (system games) here first

https://en.wikipedia.org/wiki/Martingale_(betting_system)

If you have read everything, then you can contact us in the chat and we can then explain all.
But first please inform you about it by yourself

So they are accusing me of having used Martingale and at the same time they want me to inform myself about Martingale which means they imply that I would not know what Martingale is. If they think that I do not know what Martingale is how can I have made use of it?

[Optional]

Wow, that's crazy.

DO you think the person understands that Martingale is a losing betting strategy?

Do they really think it's software? Or is that a translation issue?

[lonnie55]

Wow, that's crazy.

DO you think the person understands that Martingale is a losing betting strategy?

Do they really think it's software? Or is that a translation issue?

One live chat agent thought it's a software, yes.

[HeeeHAWWWW]

It's almost like they just made up some bullshit excuse to steal your money.

[virtozo]

you just can't stay away from Curacao based scammers, can you? :}

[lonnie55]

you just can't stay away from Curacao based scammers, can you? :}

Some pay, some don't. But you're right. It's getting worse and worse. I'm seriously considering stop betting at those places

[LAbra2k]

stay away from this shit bookies bro, less headache

[Optional]

you just can't stay away from Curacao based scammers, can you? :}

stay away from this shit bookies bro, less headache

Do you guys understand why he does?

[virtozo]

Seems to me he is limited by most european bookmakers. Maybe you can enlighten us Optional.

[Optional]

Seems to me he is limited by most european bookmakers. Maybe you can enlighten us Optional.

If you already know that, it's not helpful to make comments like you are ridiculing him when the info he posts is so useful to others in that position.

[virtozo]

ah ok so i read on other threads he is targeting soft books, but is it really worth it with all these confiscations???

[virtozo]

it was a friendly comment I was not ridiculing him, this is your point of view...

[Optional]

it was a friendly comment I was not ridiculing him, this is your point of view...

It is a normal thought to have. But he gets a few comments like that, and I can see he is tired of answering them, and for the good of the forum I'd prefer he not be driven to stopping what he does is the only reason I answered.

[fried cheese]

does their tos even say martingale is against the rules?

[virtozo]

He didn't seem tired to me so please drop it!

[lonnie55]

Update: I figured out that they were referring to a 10 minute casino session on the day I registered where I placed 2, 4, 8 Euro bets on roulette and lost 20 Euro in total. That is what they call an "unfair advantage" and what legitimates them to confiscate all the winnings from sports betting in their opinion.

To sum it up:

VIP Roulette: -20
Roulette: 61
Slots: -346,8
Sports: 7375

Deposits & Activity:

Aug 27, Initial deposit: 50
- Roulette (random bets)
- Sports
- Slots
- Roulette (random bets)
- VIP Roulette (10 minutes where I placed 2, 4, 8 Euro bets and lost -20 in total)
- Sports
Aug 30, 2nd deposit: 500
-Sports
Sep 4, 3rd deposit: 200
- Sports
Sep 17, 4th and final deposit: 300
- Sports
- Slots

[Optional]

Do you know what this term is referring to?

"Sport betting is available for cash bonus only. If a player chose to place a bet on sport while having an active casino bonus will be considered as a breach of our terms and will be resulted in a void of your winnings gained ."


Their terms are ridiculous. https://www.whitelionbets.com/general-terms-conditions/

[lonnie55]

No, I don't know but I didn't take any bonus whatsoever.

Meanwhile a White Lion rep has replied to my AskGamblers complaint. I will report back how the conversation went.

[curry2211]

Update: I figured out that they were referring to a 10 minute casino session on the day I registered where I placed 2, 4, 8 Euro bets on roulette and lost 20 Euro in total.

Why did you play in the casino ? To create some image of a recreational player ? If so, do you think this works in general? I tried it in the past, but nowadays I think the only thing they care acout is your net balance.

[lonnie55]

Why did you play in the casino ? To create some image of a recreational player ?

because I am a recreational player

[lonnie55]

Their terms are ridiculous. https://www.whitelionbets.com/general-terms-conditions/

You jinxed it. Now they came up with a different excuse:

"WHITELION BETS CASINOPOSTED ON NOVEMBER 6, 2019


Dear LONNIE

Thank you for bringing this matter to our attention. We have investigated your concerns and we would like to share our findings:

Firstly, in respect of the Terms and Conditions of the Casino, we must inform you that they are available to all players when creating an account and come into force the moment the player clicked accept when the account was created. This is your agreement and turns into a fully functioning, legally binding contract upon creation of the account.

We understand that you have made a complaint regarding the decision made by the Casino and your voided winnings owing to irregular play.

Please be advised that your winnings are voided under the following terms:

Betting rules
- Placing single bets equal to or higher than 30% of the most recent deposit in play, if it is smaller than the bonus. This max bet limit applies to all players even if no bonus is received, or if the Total Wager Requirement has been cleared. https:*//w*ww.w*hi*tel*ion*bet*s.c*om/*gen*era*l-t*erm*s-c*ond*iti*ons*/?l*ang=en

In your case, the source of winnings are as follows:

• non lost funds of 20 EUR from deposit ID 121503 of 200 EUR
• free bonus ID 133004 of 15 EUR
• free bonus ID 256114 of 10 EUR

Therefore, according to the Terms and Conditions of the Casino you are unable to bet more than or equal to 60 EUR.

According to your game-play, you made 54+ bets over the limit - this is the reason why your winnings were voided.

Kind regards


White Lion Bets Casino"

[HeeeHAWWWW]

Wait, they're using bonus conditions to void all bets, even though you didn't take a bonus?

[Goat Milk]

Find the owner of the book and destroy him on every social media/gambling forum out there. Ruin his business. Would make that my mission.

[lonnie55]

Wait, they're using bonus conditions to void all bets, even though you didn't take a bonus?

They somehow must have smuggled a bonus to my account, I don't know.

Anyway they are saying that "this max bet limit applies to all players even if no bonus is received"

[Optional]

You jinxed it. Now they came up with a different excuse:

"WHITELION BETS CASINOPOSTED ON NOVEMBER 6, 2019


Dear LONNIE

Thank you for bringing this matter to our attention. We have investigated your concerns and we would like to share our findings:

Firstly, in respect of the Terms and Conditions of the Casino, we must inform you that they are available to all players when creating an account and come into force the moment the player clicked accept when the account was created. This is your agreement and turns into a fully functioning, legally binding contract upon creation of the account.

We understand that you have made a complaint regarding the decision made by the Casino and your voided winnings owing to irregular play.

Please be advised that your winnings are voided under the following terms:

Betting rules
- Placing single bets equal to or higher than 30% of the most recent deposit in play, if it is smaller than the bonus. This max bet limit applies to all players even if no bonus is received, or if the Total Wager Requirement has been cleared. https:*//w*ww.w*hi*tel*ion*bet*s.c*om/*gen*era*l-t*erm*s-c*ond*iti*ons*/?l*ang=en

In your case, the source of winnings are as follows:

• non lost funds of 20 EUR from deposit ID 121503 of 200 EUR
• free bonus ID 133004 of 15 EUR
• free bonus ID 256114 of 10 EUR

Therefore, according to the Terms and Conditions of the Casino you are unable to bet more than or equal to 60 EUR.

According to your game-play, you made 54+ bets over the limit - this is the reason why your winnings were voided.

Kind regards


White Lion Bets Casino"

Frustrating, but difficult for AG to not agree with that 30% max rule there too.

The terms totally look like someone was thinking about as many angles as possible to justify this sort of action. One of the worst sets I've seen.

[lonnie55]

Frustrating, but difficult for AG to not agree with that 30% max rule there too.

The terms totally look like someone was thinking about as many angles as possible to justify this sort of action. One of the worst sets I've seen.

My suggestion to White Lion is implementing the following term: "The player is not allowed to bet on a team which has the letter 'A' in its name. If he does however, the casino will confiscate all his winnings and 80% of his deposit."

[cashin81]

My suggestion to White Lion is implementing the following term: "The player is not allowed to bet on a team which has the letter 'A' in its name. If he does however, the casino will confiscate all his winnings and 80% of his deposit."

good strategy, at least you wont lose on arsenal every week

[lonnie55]

AskGamblers Complaints Team has been provided with enough information and evidence on behalf WhiteLion Bets Casino management in regards of this complaint to confirm and justify the casino actions.
Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.



Who is not crooked in this f*cking industry?

[TwitchySeal]

(don't know how to delete this post)

[TwitchySeal]

[13:45:45] Julian: Our IT department has found that a software called martinglae

[13:51:58] Julian: it's a well documented system that isn't allowed on our website

wtf

AskGamblers Complaints Team has been provided with enough information and evidence on behalf WhiteLion Bets Casino management in regards of this complaint to confirm and justify the casino actions.

wtf

[Motorhead11]

AskGamblers Complaints Team has been provided with enough information and evidence on behalf WhiteLion Bets Casino management in regards of this complaint to confirm and justify the casino actions.
Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.



Who is not crooked in this f*cking industry?

Surprised with askgamblers decision.

[Optional]

AskGamblers Complaints Team has been provided with enough information and evidence on behalf WhiteLion Bets Casino management in regards of this complaint to confirm and justify the casino actions.
Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.



Who is not crooked in this f*cking industry?

I really don't know if they are crooked or not, but you're being a bit hard on them.

If there was a rule there saying 30% of deposit amount is the betting limit, and the book shows you went above it 50+ times, AG don't have much choice but to go against you, with a black and white ruling system like they have.

I don't think I have seen you caught out by a rule like this before. Did you not read all their drivel or just miss it?