Problem with BetOnline

[William Edwards]

Hoping the forum can assist.

I have been an active Bet Online customer for the past several months. I am generally the Sportsbook/Casino's dream-one who sends much more than he cashes out. Last week, I sent $100 to BOL, and through some good fortune, popped the account up to $324.00. When I logged in today, my entire bankroll, save for $0.64, was gone. After doing a bit of investigating, I found that a wager had been placed on a juniors tennis match for my entire bankroll. I contacted BOL, and they indicated that the wager would stand based on the "device access record". I'm sorry, but I am not yet willing to let an obvious fraudulent bet be ignored and allowed to stand. Here is my case:

1. The bet was placed on a sport(juniors tennis) that I NEVER have bet on.
2. The bet was placed at a time(3:02 PM) that I was at work.
3. The bet was for my entire bankroll. I have never placed my entire bankroll on a wager, much less one that was, based on the payout, ~3-1 odds.
4. The bet appears to have been placed through a mobile device. My laptop and workstation are the only 2 devices that I use to place wagers.

Would welcome any suggestions or comments.

[Optional]

If you send in an Sportsbook Complaint form we can ask a manger in there to review the situation for you.

[William Edwards]

If you send in an Sportsbook Complaint form we can ask a manger in there to review the situation for you.

Thanks very much for your help. Any idea when you might get a response?

[newton0038]

Not the 1st time for BOL mysterious account draining bets/casino play.

[William Edwards]

Not the 1st time for BOL mysterious account draining bets/casino play.

Newton, do you have personal experience with this? Or has this topic been previously discussed?

[Ant23]

BOL seems to be doing "shady" things recently.....how many other A books or any books will feel the pinch of all the new states in USA legalizing sportsbooks/casinos? Seems to be a new complaint almost daily......

[William Edwards]

A big thanks to SBR for assisting. Funds were credited back to my account today. Really appreciate your efforts!

[Stallion]

Take your $$$ out of the account now.

[DontTailMe]

A big thanks to SBR for assisting. Funds were credited back to my account today. Really appreciate your efforts!

Can someone provide an explanation of what happened here?

[William Edwards]

Can someone provide an explanation of what happened here?

A fraudulent bet for my entire bankroll was made on my BOL account. I contacted SBR to assist, and BOL notified me today that they were giving me a "one time credit", so the funds were returned to my account. I don't believe this would have occured without SBR's assistance.

[Opie]

Same thing happened to me!

My whole balance was transferred to poker and my money was depleted I had 380 this am and it was all transferred to poker where someone played hyper 1 on 1 for 100 and depleted my balance. I've been a customer for over 10 years and play in only 1 on 1 for 1.50. It's obvious dumping and am concerned can anyone help me?

[DontTailMe]

...BOL notified me today that they were giving me a "one time credit"...

This is what I was looking for. So they didn't acknowledge any wrongdoing on their part or on the part of a potential 3rd party (hacker). Basically, no one knows what happened.

[Optional]

A big thanks to SBR for assisting. Funds were credited back to my account today. Really appreciate your efforts!

Good to hear William





@Donttailme. I've seen you claim BOL have been doing "shady things lately" a couple of times today.

I'd like to know about this "shady" stuff you are claiming?

I have not seen it and read every post in this sub forum.

Betonline is one the most reliable books out there when it comes to treating players fairly and responding to problems like they have with the op.

[Ant23]

Optiona.....so they "fixed" the issue but claimed no fault? How many people getting hosed & don't know to come to sbr? Something stinks.........

[Optional]

Optiona.....so they "fixed" the issue but claimed no fault? How many people getting hosed & don't know to come to sbr? Something stinks.........

Show me the shady activity lately if you think there has been some.

An assumption about an issue that was fixed fast is hardly proof of shady activity.

Seriously... I do not understand what you are referring to? It makes no sense.

Betonline stand out as wanting to be seen to act fairly when any complaint comes up. And if you want to denigrate that claiming it would not happen but for SBR, at least come up with one bona fide case!

[Barrakuda]

Good to hear William





@Donttailme. I've seen you claim BOL have been doing "shady things lately" a couple of times today.

I'd like to know about this "shady" stuff you are claiming?

I have not seen it and read every post in this sub forum.

Betonline is one the most reliable books out there when it comes to treating players fairly and responding to problems like they have with the op.

That's hilarious. You banned someone specifically for trying to post a list of the all the BOL scandals. Now you're claiming no knowledge of any serious issues at BOL?

Any of these ring a bell?

https://www.sportsbookreview.com/forum/sportsbooks-industry/3531292-resolved-fraudulent-bets-placed-betonline-account.html#post28486288

[Optional]

That's hilarious. You banned someone specifically for trying to post a list of the all the BOL scandals. Now you're claiming no knowledge of any serious issues at BOL?

Any of these ring a bell?

https://www.sportsbookreview.com/for...l#post28486288

I've no idea what you are talking about regarding banning anyone for posting scandals.

And that link is to a problem they resolved fairly!


I see no shady behavior from them. Problems here and there, some serious, but always dealt with fairly and nothing to deserve being called shady over. They seem extra fair in complaint dealings every time to me.

[Ant23]

Optional.....barrakuda seems to know the "shady" things more than myself....I only know what I've read & BOL seems to never admit any wrongdoings even though after speaking with SBR things seemingly get fixed? I think for the readers on SBR they would prefer that BOL do things correctly the 1st time before having to get help from SBR.....thus my "shady" comment

[michael777]

Good job Optional,Barrakuda is a fool

[ace7550]

I've played a lot at BOL and they have always treated me fairly. I have over 3k in my account and have had a balance in there for many months. Never a problem with missing funds and payouts have always been fast.
I think the original poster's account got hacked. BOL doesn't have an obligation to issue him the one time credit because someone got a hold of his info, but they did it anyways.
Makes me like them even more...

[bubba]

I've played a lot at BOL and they have always treated me fairly. I have over 3k in my account and have had a balance in there for many months. Never a problem with missing funds and payouts have always been fast.
I think the original poster's account got hacked. BOL doesn't have an obligation to issue him the one time credit because someone got a hold of his info, but they did it anyways.
Makes me like them even more...

The question is why does it appear bet-online accounts get hacked more often. Is it lack of website security? Inside jobs? Other? Do they not get hacked more than other books and its just perception?

it appears every month or so there is a player posting here saying betonline $ is missing, i got nowhere with customer service. Sbr steps in and player gets money back. Rinse and repeat this happens again some time later. The question is why does this keep happening and what can be done to stop it? Yes its great sbr has had success getting most (all) of these cases rectified but why so many of them? I havent noticed any cases with heritage or 5dimes of this happening.

I have been with betonline for 15 years probably. I have had issues with them, but never once a hacking and my money was missing. But I gotta admit, every-time i log back in im a little relieved to see my balance appearing correctly thanks to threads like this one.

[Optional]

The question is why does it appear bet-online accounts get hacked more often. Is it lack of website security? Inside jobs? Other? Do they not get hacked more than other books and its just perception?

it appears every month or so there is a player posting here saying betonline $ is missing, i got nowhere with customer service. Sbr steps in and player gets money back. Rinse and repeat this happens again some time later. The question is why does this keep happening and what can be done to stop it? Yes its great sbr has had success getting most (all) of these cases rectified but why so many of them? I havent noticed any cases with heritage or 5dimes of this happening.

I have been with betonline for 15 years probably. I have had issues with them, but never once a hacking and my money was missing. But I gotta admit, every-time i log back in im a little relieved to see my balance appearing correctly thanks to threads like this one.

They have had more problems with it than most other books we talk about here. I can see why it concerns you.

But they are not going to publicly explain how it happens. Probably for security reasons. Maybe because it's embarrassing too. But also because if they tell people the modus operandi, scammers will often zero in and exploit the problem to make false claims if it will make a profit.

I don't know if there are other people with problems we don't see. A google for BOL problem will lead here first though, so I think if they look they end up here. I also hope BOL look after everyone and it is not just people who find SBR who are treated fairly.


From what I see they do not look for reasons to penalize players, they look for reasons to not do that. Which is why I trust their intentions more than most other books. Of course they are not angels, nature of the business, but they are definitely not shady/unfair in general.

You won't find me arguing this point like this about any other book. It's not about being a site sponsor. They deserve to be defended when people start saying they are doing shady things, because their history of fairness stands out from the crowd.

[Optional]

As a counter example, there are three cases of "phantom" bets clearing out balances at 18bet, two at 1bet and one at Babibet open right now.

All of those books immediately look for reasons to blame the player and stand firm. When in my opinion the pattern is very obviously suggesting it is not a player issue.


Are some people thinking BOL are shady because they act reasonably, make players good again, and effectively admit fault?

Which could be part of the reason other books do all they can to not admit anything.

[DontTailMe]

@Donttailme. I've seen you claim BOL have been doing "shady things lately" a couple of times today.

@Optional, you must be thinking of somebody else. I have not accused BOL of doing anything shady here - I think since I created my account. In fact, I believe the first thread I ever posted in ended up with me thanking BOL for resolving a dispute fairly in my favor.

This case of mistaken identity must also be shading your view of my intent in this thread. Let's take another look at what I actually said:

This is what I was looking for. So they didn't acknowledge any wrongdoing on their part or on the part of a potential 3rd party (hacker). Basically, no one knows what happened.

Nowhere do I accuse them of doing anything shady. Read my words literally, as I intended them, and don't try to read between any lines. I was merely expressing my disappointment that we weren't able to learn anything from this. For all I know, OP actually placed the bet and BOL is making a goodwill gesture before the SBR community. In fact, that's what their use of the words "one time credit" implies. But we'll never know for sure because we've been given no information beyond OP's initial claim.

To be clear, if I had to personally handicap the possible causes of this issue, I'd put BOL placing the bet, either intentionally or via code bug, at about +50000. IMO, it's almost certainly one of: (1) OP placed the bet intentionally and is lying, (2) OP placed the bet accidentally or while in a drunken black out, (3) someone with access to OP's device placed the bet, or (4) OP was hacked.

BetOnline is one of my favorite books. If I actually thought they were placing phantom bets in people's accounts, I wouldn't be trusting so much money/action with them. With that being said, in my experience, if you bet with ANY sportsbook for long enough - even the A+ grades - you are going to run into situation(s) where you don't agree with their actions/decisions and feel cheated. Even though that's NOT what I was doing here, we should welcome board members shining sunlight on such situations, not shun them. Otherwise, what is this place even for? I hope you'd agree.

[Optional]

Apologies for mistaking you for someone else if you have never used the word shady about them DontTailMe.