bet365 will not cancel my bet

[kerstinhe]

Hello,

I placed a system bet on some games. One bet was Portuguesa FC Reserve against Estudiantes Merida Reserve (Venezuela). I placed the bet , just before game started. In round about 30th minute bet365 closed the bets and suddenly the game was in 65 th minute with totally other lines. I cant sell my bet and I cant do anything, because after 3 minutes more, bet365 do not offer anymore bets on this game. So I think my bet must be cancelled.

I told it to the bet365 support, but they say all is ok and the bet will not settled as 1.00 . I lose a lot of money about it, because I have won all other bets from this system bet. It is incredible how they can cheat customers.


Regards


Kerstin

[dealer wins]

WTF are you on about lol

[Optional]

"In round about 30th minute bet365 closed the bets and suddenly the game was in 65 th minute with totally other lines"

Are you saying they had a market frozen at 30 mins game time? that stayed that way until 65th min? And then suddenly updated?

[kerstinhe]

"In round about 30th minute bet365 closed the bets and suddenly the game was in 65 th minute with totally other lines"

Are you saying they had a market frozen at 30 mins game time? that stayed that way until 65th min? And then suddenly updated?

No, bet365 closed the markt in 30th minute of first half and then few minutes later the game was in 65th minute of 2nd half with totally other odds and lines. So I think, my odds were not correct and my bet must be settled with 1.00 .

[Optional]

No, bet365 closed the markt in 30th minute of first half and then few minutes later the game was in 65th minute of 2nd half with totally other odds and lines. So I think, my odds were not correct and my bet must be settled with 1.00 .

I understand your point, but I am afraid we have tried this before and you have no chance of success.

Bet365 sticks to this term in these cases;

6.1 bet365 will not be liable for any errors in respect of bets or wagers including where: (i) bet365 has incorrectly stated the relevant odds/spreads/handicap/totals/Cash Out/Edit Bet amount

They say this is fair because they also accept liability for obvious errors and pay on those.

[moojoo]

Optional you say that Bet365 would not cancel obvious line error in favour of bettor. That is fair other way round too.

[lonnie55]

Weird.

Anyway, since OP placed his bet BEFORE the match he did not have a disadvantageous position. It would be different if he placed a live bet. I'm pretty sure b365 voided all live bets or at least live bets on totals.

It would be interesting to know if b365 voided pre bets on totals as there were probably some players who knew that the match was already underway and took a shot at the under. I don't think b365 let these bets stand, too.

So yes, maybe b365 freerolled OP but he did not have a disadvantageous position if he bet on 1x2 or AHC.

@OP: What was your bet?

[cashin81]

Doesnt 365 have late bet rules?

If he bet just before the game started. And it jumped from min 35-65, then his initial pre match bet would have been late as the game had already kicked off by then.

a bit different than betting hours before.

[Optional]

Optional you say that Bet365 would not cancel obvious line error in favour of bettor. That is fair other way round too.

Not quite sure what you are saying Moojoo?

I don't say anything... Bet365 has pointed out that they accept liability for bets on obvious errors up to 10,000 GBP when attacked for not being willing to cancel errors by bettors.

since OP placed his bet BEFORE the match he did not have a disadvantageous position

How did you work this out Lonnie?

[semibluff]

Doesnt 365 have late bet rules?

If he bet just before the game started. And it jumped from min 35-65, then his initial pre match bet would have been late as the game had already kicked off by then.

a bit different than betting hours before.

Either Bet365 posted an incorrect starting time, in which case the op's pre-match bet was late and should be void, or Bet365 had an error with the in-play and in-play bets after 20:17:38, (thanks to @lonnie55's excellent research and post), are made at incorrect odds. That 2nd part wouldn't affect pre-match bets, which would stand.

[lonnie55]

How did you work this out Lonnie?

OP said in his starting post: "I placed the bet , just before game started. "

[Optional]

OP said in his starting post: "I placed the bet , just before game started. "

Ah, thank you.

[kerstinhe]

I placed the bet 5 minutes before game startet by bet365. The game was in live are from bet365.

I think the game was running at this time and bet365 offer wrong bets In my opinion they must settle the bet with 1.00 .

I think bet365 knows that they are wrong, because they offer me 50 € for my problems with this bet.

[lonnie55]

What was your bet?

[kerstinhe]

I bet on over 3.00 goals (asian line).

[lonnie55]

So they freerolled you as the match was already in the 40th minute with no goals scored when you placed your bet.

Does the free bet equal the amount of your initial bet?

[Optional]

So now he didn't place it before the match started you are saying?


We all seem to be guessing about things here. The OP would only need to post his ticket and none of this guessing would be needed.

[lonnie55]

The question is: Has the kickoff been brought forward or was there a technical issue at b365's side?

I've looked into an inofficial match report where nothing special has been reported: http://www.balonazos.com/torneo-rese...tes-de-merida/

The inofficial data bate says kickoff was 3:30 pm Venezuela time which is UTC-4: http://201.211.79.173:9090/FrontEnd/...ciones/ver/33#

This site says kickoff was 9:25 pm UTC+2: https://betsapi.com/rs/1604268/Portu...erida-Reserves

Statisticsports data base which captures the data directly from b365 says kickoff was 7:46 UTC which would have mean there was a delay of 16 minutes.


I'm sorry OP but I'm afraid no one in this forum can't figure out what really happened as we didn't witness the event and it's impossible to reconstruct it from data bases or odds archives because the data differ from each other and there are no official match reports from Venezuelas Football Federation's side.

My feeling says that it would have been fair to void your bet. Nevertheless you got a free bet, so hopefully this case has been solved in a somehow satisfying way for you.

[lonnie55]

The only way to find out what happened is by directly contacting the Federation and ask for the official kickoff time.

[kerstinhe]

So they freerolled you as the match was already in the 40th minute with no goals scored when you placed your bet.

Does the free bet equal the amount of your initial bet?

No, they offer me 50 € , but I placed a system bet. I won all other bets of my system bet. So when they settled my bet with 1.00, I would win much more money.

How I can upload a screenshot of my bet?

[semibluff]

No, they offer me 50 € , but I placed a system bet. I won all other bets of my system bet. So when they settled my bet with 1.00, I would win much more money.

How I can upload a screenshot of my bet?

SBR no longer allows direct uploads, (images, spreadsheets, etc), as attachments. Now you have to post things to a 3rd party site and then post a link to where the data is stored in your post on SBR. For images I recommend:

https://imgur.com/

I understand SBR's reasoning, but it can be a pain.

[kerstinhe]

Thanks semibluff.

https://imgur.com/Dr5oFt8

[lonnie55]

Oh, I see. You said you placed your bet 5 minutes before the game started but it wasn't a pre-market bet but a live bet placed within the live bet console shortly before the kickoff.

The (supposed) kickoff was delayed by 16 minutes, so the data base of statisticsports got it right (see post #18).

@kerstinhe: I would recommend you to contact the Venezuelan Football Federation FVF and ask for the official match report which should contain the correct kickoff time: https://www.federacionvenezolanadefutbol.org/contactos/

I'd try administracion@fvf.co.ve ; comisiondearbitros@fvf.co.ve ; secretariageneral@fvf.co.ve

Cross the fingers for you that they answer

[Optional]

Oh, I see. You said you placed your bet 5 minutes before the game started but it wasn't a pre-market bet but a live bet placed within the live bet console shortly before the kickoff.

The (supposed) kickoff was delayed by 16 minutes, so the data base of statisticsports got it right (see post #18).

@kerstinhe: I would recommend you to contact the Venezuelan Football Federation FVF and ask for the official match report which should contain the correct kickoff time: https://www.federacionvenezolanadefutbol.org/contactos/

I'd try administracion@fvf.co.ve ; comisiondearbitros@fvf.co.ve ; secretariageneral@fvf.co.ve

Cross the fingers for you that they answer

Please help me out and explain what needs to be done for this guy when this is over. I admit to being a little bit lost now.

Bottom line about how Bet365 works; if they are showing the wrong match time, or the players system froze on a live market, they won't usually even talk about it. If it was a past post market, a confusing listing, or grossly incorrect in some way, they would have cancelled all betting already normally. And if it was incorrect odds they would have paid the people on the other side and will not refund losers.

Do you think he is going to get anywhere knowing the exact kick off time working in those parameters?

[lonnie55]

@Optional: He needs to find out the kickoff time according to the official match report.

At the moment it's not clear if the kickoff was delayed or brought forward or if there was just a simple technical issue at b365's side.

Scenario 1: The kickoff was as scheduled at 7:30 UTC but b365 started the match 16 minutes late for whatever reason. Then the question is what happened in the 32th minute when the playing time suddenly switched to the 57th minute?

Scenario 2: The kickoff was delayed by 16 minutes as shown at b365: 7:46 pm UTC instead of scheduled kickoff at 7:30 pm UTC. Then the question is still what happened in the 32th minute when the playing time suddenly switched to the 57th minute?

Scenario 3: The kickoff was brought forward to around 7:05 but the spotter didn't inform the book. So when the match started at b365 the match was already in the 40th or 41th minute. b365 learned about the real playing time after 31 minutes when the match was already in the 56th minute.

I would love to hear the official statement of b365.

Either way, in my opinion this is a clear void. OP won his bet anyway but if it was a void he would have won about 330 EUR* more.




*if the bet is graded as a LOSS: 1.825 W1.775 W1.775 W1.975 L -> net profit: €50 x 5.75 - €50 = €237.49; if the bet is graded VOID: 1.825 W1.775 W1.775 W1.00 V -> net profit: row1: €50 x 5.75 - €50 = €237.49; row2: €50 x 3.24 - €50 = €112; row3: €50 x 3.24 - €50 = €112; row4: €50 x 3.15 - €50 = €107.50; row1+row2+row3+row4 = €568.99 -> difference: €331.50