Bovada Bet Discrepancy

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  • HeDidDisToHim
    SBR Hustler
    • 11-19-12
    • 78

    #1
    Bovada Bet Discrepancy
    So I booked a 5 team parlay on Bovada. I have screenshot below but it was exactly as follows:

    Parlay (5 Picks)

    Houston U (#3) - 1H -2 (-140)
    Texas Tech (#3) -180
    Oregon (#12) - 1H -2 (-125)
    Paul Casey -500
    Oklahoma (#9) +12 (-140)
    Bought 1 1/2 point

    Risk 230.92 Win 2308.36

    Ref. 1903976598340

    The first four are winners and the 5th (Oklahoma) was a push. They lost by 12. The bet was graded a loser because in “transactions” (also below) it showed me as having Oklahoma at +10.5 at -110. I clearly bought the 1.5 points to get +12 which was confirmed on my receipt after booking but it was (magically?) changed to +10.5 in my transactions. No notice of change or anything. Bovada will not grade my real wager correctly even with my clear evidence of booking with the 1.5 points.

    Has anything like this ever happened to anyone else before?
    Last edited by HeDidDisToHim; 03-25-19, 08:00 PM.
  • HeDidDisToHim
    SBR Hustler
    • 11-19-12
    • 78

    #2
    Here we go...



    Comment
    • michael777
      SBR MVP
      • 09-20-05
      • 1936

      #3
      Travesty!
      Comment
      • eaglesfan371
        SBR MVP
        • 01-08-19
        • 4079

        #4
        Wow this actually looks really bad on Bovada.
        Comment
        • ATC727
          SBR Wise Guy
          • 08-23-14
          • 762

          #5
          Yes but on a very small parlay where I didn’t. Care. I always said to myself make copies of screenshot of possible large payouts.

          This needs to be graded as a winner and additional funds in your account.
          Comment
          • HeDidDisToHim
            SBR Hustler
            • 11-19-12
            • 78

            #6
            Originally posted by eaglesfan371
            Wow this actually looks really bad on Bovada.
            I have been with Bovada for a long time and I actually do not believe there is malice on their part. I do not believe they would change this intentionally over $1,000. Perhaps it was a glitch or something. But for them to completely ignore the fact I clearly intended to and in fact booked with the points, and that it was somehow changed, and to completely ignore it like it never happened and not “do the right thing” is very frustrating. If they do not correct this error I will definitely no longer be wagering with them and encourage others not to as well.
            Comment
            • ATC727
              SBR Wise Guy
              • 08-23-14
              • 762

              #7
              Continue to update this as I have been with them for about 10 years. Need resolution ASAP and outcome.
              Comment
              • bonzaii
                SBR Hall of Famer
                • 07-07-17
                • 5000

                #8
                Bovada's customer support is a joke. I currently have an issue with them as well over a bet that needs to be voided due to false information and of course they take forever to respond.
                Comment
                • eaglesfan371
                  SBR MVP
                  • 01-08-19
                  • 4079

                  #9
                  Any update on this SBR?

                  Was this a system "error" on Bovada's part or was the poster extremely good at photoshop? This was an intriguing one that I was interested in following.
                  Comment
                  • Optional
                    Administrator
                    • 06-10-10
                    • 60816

                    #10
                    Originally posted by eaglesfan371
                    Any update on this SBR?

                    Was this a system "error" on Bovada's part or was the poster extremely good at photoshop? This was an intriguing one that I was interested in following.
                    No idea. I missed this thread somehow.

                    I guess they must have corrected it for him, to have not come back.
                    .
                    Comment
                    • astrodomer
                      SBR MVP
                      • 08-03-10
                      • 1665

                      #11
                      This is a live bet I made tonight, I took Oakland at +2.5 when I saw that it was in the bottom of the 9th realizing the only way LA could come to bat again is if Oakland tied it at 4 to 4, when I went in the living room to turn the game on it was actually the top half of the 9th which makes a huge difference, and LA scored 2 runs and went on to win the game 6-2 as I learned years ago, always take a screen shot so I did..... I called CS and they told me the bet will stand even after this screen shot
                      Comment
                      • ATC727
                        SBR Wise Guy
                        • 08-23-14
                        • 762

                        #12
                        Already responded to your other post. You must be new to bV...you lost this one as I did many times.
                        Comment
                        • HeDidDisToHim
                          SBR Hustler
                          • 11-19-12
                          • 78

                          #13
                          It was forwarded to sports department on Wednesday and I am still waiting to hear back. I did nothing to alter this photo and if anyone knows a way to prove that I am all ears. Here is the full screenshot:

                          Comment
                          • SBR Forum
                            Administrator
                            • 12-02-06
                            • 4559

                            #14
                            It is a good practice taking screenshots as software is not perfect. From what you shared it appears the points you bought were not recognized when the parlay was settled, this should help Bovada isolate what happened. If you write in with your account ID we can ask a manager to take a look and see if the review can be expedited.
                            Comment
                            • SBR Forum
                              Administrator
                              • 12-02-06
                              • 4559

                              #15
                              Hi OP,

                              If we calculate the normal parlay odds of your intended parlay on a $230.92 wager, the payout is $2,049.25, not $2,308.36. $2,3808.36 would be the payout associated with the last leg being +10.5 -110, not +12 -140.

                              $2,049.25 payout
                              -140
                              -180
                              -125
                              -500
                              -140 (the wager you wanted to buy the 1.5 on)

                              $2,308.36 payout
                              -140
                              -180
                              -125
                              -500
                              -110

                              We will speak with Bovada on this and confirm if this was a display issue, but, should it be confirmed as one your payout would be slightly less.
                              Comment
                              • Optional
                                Administrator
                                • 06-10-10
                                • 60816

                                #16
                                ^^^ Nice pick up SBR Forum
                                .
                                Comment
                                • eaglesfan371
                                  SBR MVP
                                  • 01-08-19
                                  • 4079

                                  #17
                                  Optional check PM, thanks
                                  Comment
                                  • HeDidDisToHim
                                    SBR Hustler
                                    • 11-19-12
                                    • 78

                                    #18
                                    It has been 11 days since I sent my wager to the sports department with no response and 5 days since SBR has inquired on my behalf with no response. I assume they are conducting some kind of investigation — perhaps analyzing the validity of my screenshot which is fine and I completely understand as I imagine there are very talented people who can manipulate images.

                                    But yeah, it’s definitely frustrating winning a bet and sending it to everyone only to find it was somehow different in transactions and 11 days later still have no kind of acknowledgement or explanation as to what is going on.
                                    Comment
                                    • moses millsap
                                      SBR Hall of Famer
                                      • 08-25-05
                                      • 8289

                                      #19
                                      Wow following
                                      Comment
                                      • eaglesfan371
                                        SBR MVP
                                        • 01-08-19
                                        • 4079

                                        #20
                                        His bet is photoshopped. He took the first bet spread and line, moved it down overtop of the 0.5 of the +10.5 line to now appear +12 -140. The gap between the 1 is different and the payout as shown by SBR is based on the -110 +10.5.

                                        You won’t get anything and probably why they are not responding.
                                        Comment
                                        • seanrachel13
                                          SBR High Roller
                                          • 01-18-14
                                          • 107

                                          #21
                                          Knew something wasn't right when the payout wasn't correct!!
                                          Comment
                                          • HeDidDisToHim
                                            SBR Hustler
                                            • 11-19-12
                                            • 78

                                            #22
                                            I didn’t photoshop shit. That is exactly what I booked and screenshotted right afterwards. I have no experience whatsoever in editing images. I have lost much closer bets for much more money had I wanted to “edit” them. Like I said if anyone has a way to prove I did not alter it I am all ears.
                                            Comment
                                            • HeDidDisToHim
                                              SBR Hustler
                                              • 11-19-12
                                              • 78

                                              #23
                                              I just downloaded this “photo investigator” app too so you can see the time stamp and “edits” (which was expanding the pic days later so everyone could see the full pic). Or did I just hastily edit these as well in the last 5 minutes. penetrate off loser.



                                              Comment
                                              • SBR Forum
                                                Administrator
                                                • 12-02-06
                                                • 4559

                                                #24
                                                There was indeed a display issue. The player has been credited based on a four team parlay win (as the 5th leg pushed).
                                                Comment
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