I registered at Betfinal bookmaker December 14, 2018 and made a deposit of 400 USD. After that, I bet for a month and my account funds was doubled. As soon as I requested a withdrawal security department asked me to send some documents to verify my account. I sent them all requested documents right away.
After few weeks I received the following message: Thank you for your patience. We have now checked your account and documents and could see, that you have registered your account in Canada. However, your deposit has been made from Belarus, while betting activity was detected in Canada. This kind of behaviour is against our Policies and furthermore the use of Proxy and or VPN connections is excluded in our Terms and Conditions. Therefore we have rolled back your transactions and issued a withdrawal of your initial deposit. Also a fee of 5% has been applied upon your withdrawal in order to compensate a part of the transaction costs which have been generated by your use of our services against the regulations. Furthermore, we have closed your account permanently and will no longer offer our services for you.
They have confiscated all my balance and refund only the deposit amount taking 5%. They are scams. If I break any rule they must aware me about that. On the contrary, they allowed me to play without any message more than a month and than simply took all my winnings.
I have sent complaint emails about this fraud to several adjudicators, but nobody even reply me.
adjudication@ibas-uk.co.uk
help@sportsbookreview.com
complaints@curacao-egaming.com
disputes@bookmakersreview.com
After few weeks I received the following message: Thank you for your patience. We have now checked your account and documents and could see, that you have registered your account in Canada. However, your deposit has been made from Belarus, while betting activity was detected in Canada. This kind of behaviour is against our Policies and furthermore the use of Proxy and or VPN connections is excluded in our Terms and Conditions. Therefore we have rolled back your transactions and issued a withdrawal of your initial deposit. Also a fee of 5% has been applied upon your withdrawal in order to compensate a part of the transaction costs which have been generated by your use of our services against the regulations. Furthermore, we have closed your account permanently and will no longer offer our services for you.
They have confiscated all my balance and refund only the deposit amount taking 5%. They are scams. If I break any rule they must aware me about that. On the contrary, they allowed me to play without any message more than a month and than simply took all my winnings.
I have sent complaint emails about this fraud to several adjudicators, but nobody even reply me.
adjudication@ibas-uk.co.uk
help@sportsbookreview.com
complaints@curacao-egaming.com
disputes@bookmakersreview.com
