Rare disappointment from Bet365

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  • canucksfan44
    SBR Rookie
    • 03-07-18
    • 11

    #1
    Rare disappointment from Bet365
    Before I begin, I want to say I have been a member of bet365 for years, and they have always been excellent to me. With that being said I recently came into a situation that I essentially want to vent about. On February 17th, I placed a (relatively) large bet on an NCAAB game - Northern Iowa vs. Evansville - NI on the ML. The game was scheduled for a 4pm EST start, and I placed my bet (not live-in play) just before 4:01PM. I was late getting to my computer which is why I was a few moments late to place it. Luckily bet365 was still offering the game.

    Northern Iowa went on to win handily, but I quickly received a void bet alert. Even though bet365 continued to offer this game, they were "supposed" to take it down at 4pm sharp. Northern Iowa did not even take their first lead of the game until 16:59 of regulation, but this bit of common sense didn't seem to matter to anybody, and they refused to grade it as a win.

    Next time I guess I'll make sure to leave myself ample time to place my larger bets, but I was quite disappointed in bet365 on this occasion.
  • Optional
    Administrator
    • 06-10-10
    • 61457

    #2
    When did they void it?
    .
    Comment
    • canucksfan44
      SBR Rookie
      • 03-07-18
      • 11

      #3
      Originally posted by Optional
      When did they void it?
      They voided it immediately once the game was done. I have a DM at 6:01PM EST informing me of the voided bet.
      Comment
      • Optional
        Administrator
        • 06-10-10
        • 61457

        #4
        That kind of sucks.

        Did they somehow leave the pre match market up all game?
        .
        Comment
        • canucksfan44
          SBR Rookie
          • 03-07-18
          • 11

          #5
          Originally posted by Optional
          That kind of sucks.

          Did they somehow leave the pre match market up all game?
          I'm actually not sure. I placed the bet, walked away, and came back expecting to see the game graded as a W. Was a bit in shock. I understand all these books have their rules set up to void bets if they offer a bad line (something I completely disagree with, but that's another discussion), but I was hoping for a bit of leeway in this rare occurrence considering several time stamps and game logs prove that I was not taking advantage of a "bad line". If anything, the true odds that I placed my bet at would have been worse than even odds I got from bet365!
          Comment
          • moojoo
            SBR Wise Guy
            • 09-02-16
            • 938

            #6
            Very strange for them. If they put game live they should rwgrade to win,they should do that regardless. They dont have 90s software,all their games are pre start/live connected. You can bet in play, in pre match menu...
            Comment
            • canucksfan44
              SBR Rookie
              • 03-07-18
              • 11

              #7
              Originally posted by moojoo
              Very strange for them. If they put game live they should rwgrade to win,they should do that regardless. They dont have 90s software,all their games are pre start/live connected. You can bet in play, in pre match menu...
              Sorry, I should have made myself a bit more clear. This game was never offered live, they just left their pre-game betting odds up a couple minutes longer than they were supposed to.
              Comment
              • Purduekev
                SBR Sharp
                • 11-12-11
                • 498

                #8
                Wonder what they would have done had the wager lost?

                Graded the bet a loser -infinity
                Cancelled the wager +infinity
                Comment
                • canucksfan44
                  SBR Rookie
                  • 03-07-18
                  • 11

                  #9
                  Originally posted by Purduekev
                  Wonder what they would have done had the wager lost?

                  Graded the bet a loser -infinity
                  Cancelled the wager +infinity
                  Yep, they could have graded it as a loss and I never would have thought twice.
                  Comment
                  • moojoo
                    SBR Wise Guy
                    • 09-02-16
                    • 938

                    #10
                    Maybe you should contact them and file a complaint. For me this is must pay,they put tennis for example @14:00 , 14:30 still isnt removed if no start. Maybe your match started a bit earlier,but again...
                    Comment
                    • Optional
                      Administrator
                      • 06-10-10
                      • 61457

                      #11
                      I don't think he would get anywhere complaining if it was a genuine past post.

                      Venting is definitely understandable though as a loyal customer.
                      .
                      Comment
                      • canucksfan44
                        SBR Rookie
                        • 03-07-18
                        • 11

                        #12
                        Originally posted by Optional
                        I don't think he would get anywhere complaining if it was a genuine past post.

                        Venting is definitely understandable though as a loyal customer.
                        Thanks for the understanding! Good to get it off my chest at least haha
                        Comment
                        • Stallion
                          SBR MVP
                          • 03-21-10
                          • 3617

                          #13
                          Fill in an SBR Complaint form.
                          Comment
                          • xKMACKx
                            SBR MVP
                            • 11-16-08
                            • 1274

                            #14
                            Originally posted by Purduekev
                            Wonder what they would have done had the wager lost?

                            Graded the bet a loser -infinity
                            Cancelled the wager +infinity
                            Likely graded it as a loss. I accidentally post bet a NCAAB tournament game at Pinnacle last year by like a minute. Emailed right away to tell them because I knew I was going to be screwed if I won anyway. They got back to me 2 hours later right after the game saying the bet counts (a loss)
                            Comment
                            • captrobey
                              BARRELED IN @ SBR!
                              • 09-02-10
                              • 34356

                              #15
                              That is BS if they waited until the game was over before they did that. I see games up all the time a few minutes past i just assume the game is delayed a bit.
                              Comment
                              • Purduekev
                                SBR Sharp
                                • 11-12-11
                                • 498

                                #16
                                Originally posted by xKMACKx
                                Likely graded it as a loss. I accidentally post bet a NCAAB tournament game at Pinnacle last year by like a minute. Emailed right away to tell them because I knew I was going to be screwed if I won anyway. They got back to me 2 hours later right after the game saying the bet counts (a loss)

                                They are taking a free shot at the player for sure. Bet loses they win, bet wins it gets cancelled.
                                Comment
                                • Optional
                                  Administrator
                                  • 06-10-10
                                  • 61457

                                  #17
                                  Originally posted by captrobey
                                  That is BS if they waited until the game was over before they did that. I see games up all the time a few minutes past i just assume the game is delayed a bit.
                                  Agree, doing it post match is a bad look.

                                  And the OP does sound like he has a reasonable case for a goodwill decision in his favor.

                                  Trouble is that Bet365 are so big it's near impossible to get anyone senior enough to be capable of making a goodwill decision to look at day to day disputes. Even middle level managers there have to simply follow the rules they are given.
                                  .
                                  Comment
                                  • captrobey
                                    BARRELED IN @ SBR!
                                    • 09-02-10
                                    • 34356

                                    #18
                                    Originally posted by Optional
                                    Agree, doing it post match is a bad look.

                                    And the OP does sound like he has a reasonable case for a goodwill decision in his favor.

                                    Trouble is that Bet365 are so big it's near impossible to get anyone senior enough to be capable of making a goodwill decision to look at day to day disputes. Even middle level managers there have to simply follow the rules they are given.
                                    If he would have lost they would have probably taken his money. And he even admits he would not have thought twice about it. I know he said he has played there for years but i wonder how many times he has ever cashed out. If he never has then you really cannot say a book is a good book so i am assuming he has at least a couple times. But i am wondering since it was a large bet if they used this as an excuse so he cannot cash out and hopes he will deposit again. Honestly if another book did that to me and it was a large bet and i have never really cashed out there before-That would be the last of my money they would ever see because i would never trust them again.
                                    Comment
                                    • Optional
                                      Administrator
                                      • 06-10-10
                                      • 61457

                                      #19
                                      Originally posted by captrobey
                                      If he would have lost they would have probably taken his money.
                                      I personally don't think they would.

                                      Again being so big and striking so many bets, they would definitely have been caught out cancelling only winners if they did that.
                                      .
                                      Comment
                                      • captrobey
                                        BARRELED IN @ SBR!
                                        • 09-02-10
                                        • 34356

                                        #20
                                        Originally posted by Optional
                                        I personally don't think they would.

                                        Again being so big and striking so many bets, they would definitely have been caught out cancelling only winners if they did that.
                                        That is a good point. Then again depends on the game and the amount of the other bets. Do Bigfoots call each other normal names like Jim or Ed when they are alone. I was wondering that.
                                        Comment
                                        • Purduekev
                                          SBR Sharp
                                          • 11-12-11
                                          • 498

                                          #21
                                          LOL thinking they weren't waiting for the result of the bet to make their decision. He notified them within minutes of placing the wager. If you buy that I have a bridge to sell......
                                          Comment
                                          • canucksfan44
                                            SBR Rookie
                                            • 03-07-18
                                            • 11

                                            #22
                                            Great insight by many of you, thank you for sharing. I have nothing to hide so will be as transparent as possible:

                                            To captrobey: I have cashed out a few times in the past. Cash-out was not available in this game as it was not offered live. When I say large “relative” bet, I meant relative to my personal situation and bankroll. It was $100, which I realize might chump change for a lot of people on here, but for me was significant and one of my strongest feeling bets of the season (which adds insult to injury!). Anything else, let me know!
                                            Comment
                                            • captrobey
                                              BARRELED IN @ SBR!
                                              • 09-02-10
                                              • 34356

                                              #23
                                              Originally posted by canucksfan44
                                              Great insight by many of you, thank you for sharing. I have nothing to hide so will be as transparent as possible:

                                              To captrobey: I have cashed out a few times in the past. Cash-out was not available in this game as it was not offered live. When I say large “relative” bet, I meant relative to my personal situation and bankroll. It was $100, which I realize might chump change for a lot of people on here, but for me was significant and one of my strongest feeling bets of the season (which adds insult to injury!). Anything else, let me know!
                                              Still $100 is $100 . A nice meal somewhere right. Maybe because it was not $1000 + hopefully they will let you have it.
                                              Comment
                                              • 5918mike
                                                SBR MVP
                                                • 04-16-14
                                                • 1885

                                                #24
                                                Grading problems is one thing that separates the really good books from the average ones. Some books I've found you have to watch every single bet and call immediately. I had one cancel a bet, refund the money and 3 days later grade it a loss. Another bet was pending as a single bet and then graded a duplicate loss, then they have the nerve to say I waited too long to contact them, it wasn't even 24 hours later.
                                                Comment
                                                • canucksfan44
                                                  SBR Rookie
                                                  • 03-07-18
                                                  • 11

                                                  #25
                                                  Hello all,

                                                  I figured I’d share the latest bit of news on this situation, for those curious. This morning I sent bet365 a very detailed email explanation of everything that transpired, including the game log from the game. Bet365 has decided to provide me with $110 in “bet credits” (which would have been my winning stake). While the $110 isn’t the same as cash in the account that I felt deserved of, I find it’s a happy medium between a void and a win.

                                                  Thank you to everyone for the insight. My initial instinct was to call them and b!tch and moan about the decision, but keeping a cool head appeared to prevail.h
                                                  Comment
                                                  • moojoo
                                                    SBR Wise Guy
                                                    • 09-02-16
                                                    • 938

                                                    #26
                                                    Great they made fair decision,they are top book.
                                                    Comment
                                                    • dxp
                                                      SBR Sharp
                                                      • 10-06-18
                                                      • 463

                                                      #27
                                                      that's straight up garbage. there is nothing that could have happened in that 1 minute of real time that would give someone an edge in any capacity. i really can't stand that type of douchebaggery.

                                                      we all know if you lost and sent them a message about getting your money back, they'd be like "you're responsible for your wager."
                                                      Comment
                                                      • newton0038
                                                        SBR MVP
                                                        • 03-07-07
                                                        • 2387

                                                        #28
                                                        Bet365 was a good out till I was hammering +160 or better lines betting the drives in bowl games ( including +630 for a FG on a drive). Couldnt login next day, online chat said my account is closed due to a management descision and there will be no further discussion about it. Chat ended when they said my balance had already been proccessed for withdrawl. I will say this , the $$ was in my bank account before I knew I was purged from the site. You are on their radar if your hitting +moneylines consistantly. They want everyone to pay juice, especially if you live bet.
                                                        Use WillHill now and mad a withdraw yeterday morning, in my bank before noon, just there app uses a browser page and not a true app so it is very glitchy as you have to let the full page load on the phone before you can make selections.
                                                        Comment
                                                        • Optional
                                                          Administrator
                                                          • 06-10-10
                                                          • 61457

                                                          #29
                                                          Originally posted by canucksfan44
                                                          Hello all,

                                                          I figured I’d share the latest bit of news on this situation, for those curious. This morning I sent bet365 a very detailed email explanation of everything that transpired, including the game log from the game. Bet365 has decided to provide me with $110 in “bet credits” (which would have been my winning stake). While the $110 isn’t the same as cash in the account that I felt deserved of, I find it’s a happy medium between a void and a win.

                                                          Thank you to everyone for the insight. My initial instinct was to call them and b!tch and moan about the decision, but keeping a cool head appeared to prevail.h
                                                          That sounds like a fair solution for a long time customer.

                                                          Your message must have got to the right manager.
                                                          .
                                                          Comment
                                                          • stackz125
                                                            SBR Hall of Famer
                                                            • 01-03-16
                                                            • 6191

                                                            #30
                                                            Something happened to me as well. NCAAB It was a live in play wager. I was monitoring the game and when I decided to make a wager I hit the spread but it was 2nd half spread. I thought I had bet the full game spread. The full time spread had gone away for some reason.Yes full time spread had won but 2nd half wager had lost(my bet)
                                                            I called in the next day when I saw my account balance should be more and explained what happened and told them I never bet first half or 2nd half spreads and they also credited to me a bett credited (free play)
                                                            Comment
                                                            • newton0038
                                                              SBR MVP
                                                              • 03-07-07
                                                              • 2387

                                                              #31
                                                              Originally posted by stackz125
                                                              Something happened to me as well. NCAAB It was a live in play wager. I was monitoring the game and when I decided to make a wager I hit the spread but it was 2nd half spread. I thought I had bet the full game spread. The full time spread had gone away for some reason.Yes full time spread had won but 2nd half wager had lost(my bet)
                                                              I called in the next day when I saw my account balance should be more and explained what happened and told them I never bet first half or 2nd half spreads and they also credited to me a bett credited (free play)

                                                              U have to read these euro books offerings carefully as the wording on some bets will pork u in the butt. NFL " Each team over 1 field goal" quick read sounds easy but it is really 2 FG by each team
                                                              Comment
                                                              • LRBC
                                                                SBR Rookie
                                                                • 09-12-17
                                                                • 29

                                                                #32
                                                                Bet365 use different odds between different (i don't know what to call it ) sectors

                                                                I've seen arbitrage between bet365 asian O/U and there Goal O/U , on the same Soccer game
                                                                Comment
                                                                • captrobey
                                                                  BARRELED IN @ SBR!
                                                                  • 09-02-10
                                                                  • 34356

                                                                  #33
                                                                  Yea looking at Youwager the game was supposed to start 9:05 it was still offered at 9:08 . I already placed this earlier but this is the same thing . I have placed bets like this before when they still offered and they always have paid. That is really such BS they are doing that and yours was just a minute past i think.
                                                                  Comment
                                                                  • gopro
                                                                    SBR High Roller
                                                                    • 03-26-14
                                                                    • 152

                                                                    #34
                                                                    Next time if you are in a similar situation do the "double bet" ,example- place 1000$ on home side and 5$ on away ,when home win you call them and ask " why did my 5 dollar bet lose?" they will tell you "your team lost sir-final score was 100-99" , "oh sorry didn't know that- just before i hang up can you grade my home win bet......"
                                                                    oh the good times with victor chandler CS in the past
                                                                    be ready to still not get paid but its good fun ...
                                                                    Comment
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