Before I begin, I want to say I have been a member of bet365 for years, and they have always been excellent to me. With that being said I recently came into a situation that I essentially want to vent about. On February 17th, I placed a (relatively) large bet on an NCAAB game - Northern Iowa vs. Evansville - NI on the ML. The game was scheduled for a 4pm EST start, and I placed my bet (not live-in play) just before 4:01PM. I was late getting to my computer which is why I was a few moments late to place it. Luckily bet365 was still offering the game.
Northern Iowa went on to win handily, but I quickly received a void bet alert. Even though bet365 continued to offer this game, they were "supposed" to take it down at 4pm sharp. Northern Iowa did not even take their first lead of the game until 16:59 of regulation, but this bit of common sense didn't seem to matter to anybody, and they refused to grade it as a win.
Next time I guess I'll make sure to leave myself ample time to place my larger bets, but I was quite disappointed in bet365 on this occasion.
Northern Iowa went on to win handily, but I quickly received a void bet alert. Even though bet365 continued to offer this game, they were "supposed" to take it down at 4pm sharp. Northern Iowa did not even take their first lead of the game until 16:59 of regulation, but this bit of common sense didn't seem to matter to anybody, and they refused to grade it as a win.
Next time I guess I'll make sure to leave myself ample time to place my larger bets, but I was quite disappointed in bet365 on this occasion.