Hi, I am a new member here and am looking for some help.
I recently opened an account with Betonline.ag (I am not sure if I should add the account number here or not) and deposited ~$800 through bitcoins. I ran it up to around $3k but lost it, mostly in their casino. It was, from what I could tell, fair and I have no problem with that loss.
I asked if I could open an account with Sportsbetting.ag and they said no problem, so I did (I could tell the sites were similar and suspected they were the same company). I deposited $400 and almost lost it but ended up making $200. I had a balance of $600 and I put in a request to withdraw.
The next morning, I got an e-mail saying my payout request was canceled because of a geo-IP mismatch. And that once I cleared that up, they would be happy to process the payout. So I contacted sportsbetting.ag's live chat. They could not explain to me what geo-IP mis-match meant and just said that I was using a proxy (which I wasn't). They said I logged on from Utah, which I have never even been too, and some other places. And the only thing they told me was to respond to the e-mail, which I did.
The next day, I tried to log on to see if my second payout was being processed and apparently my account was locked. No e-mail, just shadow locked. I contacted live-support again and they refused to give me any information, just accused me of using a proxy again (again, I never use or used a proxy).
When their support finally got around to answering my e-mail, they said my account (at sportsbetting.ag) was automatically blocked for using a proxy by their detection software. This was last week and they still refuse to give me my payout or any actual information. Keep in mind that I made ~$1200 in deposits and am only requesting a $600 payout, I lost the rest fair and square.
But it doesn't end there. I got an e-mail AFTER my sportsbetting.ag account was blocked from betonline.ag. I used the same exact internet connections on betonline.ag as sportsbetting.ag, my account was not "automatically blocked" on bet online (it wasn't blocked at all), and they even offered me a $250 casino bonus because I had bet so much on their casino before losing the $3k. The only difference is I requested a payout on sportsbetting.ag. This is extremely sketchy and I was wondering if anyone else had a similar experience.
I also put in an SBR complaint a week ago. I was going to go to the FBI and report them but thought I might get a better chance getting my $600 trying with SBR first. I haven't gotten a response from sportsbetting.ag or SBR yet in a week, just the initial e-mail? Is there any realistic chance I get a resolution with SBR or is it just wishful thinking?
I recently opened an account with Betonline.ag (I am not sure if I should add the account number here or not) and deposited ~$800 through bitcoins. I ran it up to around $3k but lost it, mostly in their casino. It was, from what I could tell, fair and I have no problem with that loss.
I asked if I could open an account with Sportsbetting.ag and they said no problem, so I did (I could tell the sites were similar and suspected they were the same company). I deposited $400 and almost lost it but ended up making $200. I had a balance of $600 and I put in a request to withdraw.
The next morning, I got an e-mail saying my payout request was canceled because of a geo-IP mismatch. And that once I cleared that up, they would be happy to process the payout. So I contacted sportsbetting.ag's live chat. They could not explain to me what geo-IP mis-match meant and just said that I was using a proxy (which I wasn't). They said I logged on from Utah, which I have never even been too, and some other places. And the only thing they told me was to respond to the e-mail, which I did.
The next day, I tried to log on to see if my second payout was being processed and apparently my account was locked. No e-mail, just shadow locked. I contacted live-support again and they refused to give me any information, just accused me of using a proxy again (again, I never use or used a proxy).
When their support finally got around to answering my e-mail, they said my account (at sportsbetting.ag) was automatically blocked for using a proxy by their detection software. This was last week and they still refuse to give me my payout or any actual information. Keep in mind that I made ~$1200 in deposits and am only requesting a $600 payout, I lost the rest fair and square.
But it doesn't end there. I got an e-mail AFTER my sportsbetting.ag account was blocked from betonline.ag. I used the same exact internet connections on betonline.ag as sportsbetting.ag, my account was not "automatically blocked" on bet online (it wasn't blocked at all), and they even offered me a $250 casino bonus because I had bet so much on their casino before losing the $3k. The only difference is I requested a payout on sportsbetting.ag. This is extremely sketchy and I was wondering if anyone else had a similar experience.
I also put in an SBR complaint a week ago. I was going to go to the FBI and report them but thought I might get a better chance getting my $600 trying with SBR first. I haven't gotten a response from sportsbetting.ag or SBR yet in a week, just the initial e-mail? Is there any realistic chance I get a resolution with SBR or is it just wishful thinking?