| Chat started on 18 Feb 2019, 12:24 PM (GMT+0) | |
| (12:24:45) | *** Visitor 57397379 joined the chat *** |
| (12:24:45) | Visitor 57397379: Hi, it's been 72 hours and you said the support would review the case and answer within 24 to 48 hours |
| (12:25:16) | *** Barbara joined the chat *** |
| (12:25:23) | Barbara: Hi! , how can we help you today? =) |
| (12:25:57) | Visitor 57397379: hi I am waiting for an answer from your support for 3 days |
| (12:26:05) | Visitor 57397379: it's about a case where bets have been voided for no reason |
| (12:26:21) | Visitor 57397379: and I assumed you will regrade the bets |
| (12:26:27) | Barbara: Can you please tell me your username to check about your case? |
| (12:26:32) | Visitor 57397379: ******* |
| (12:27:30) | Barbara: Give a moment to check, that could take 5-10 minutes |
| (12:39:20) | Visitor 57397379: still checking? |
| (12:39:57) | Barbara: I'm witing for the answer of the department. I'll tell you as soon as I have any answer |
| (12:40:23) | Visitor 57397379: Can I talk to them directly? |
| (12:43:55) | *** Barbara left the chat *** |
| (12:45:45) | *** Barbara joined the chat *** |
| (12:45:58) | Barbara: I'm sorry dear player, that is no possible =( |
| (12:47:59) | Barbara: The case has already been solved and your money was returned to your balance dear player |
| (01:01:47) | Visitor 57397379: That was not the question. The question was why you did not grade it as a winner |
| (01:03:10) | Barbara: Give me some minutes |
| (01:05:35) | Barbara: It was an error in the system that for that game all thebets were annulled |
| (01:05:53) | Visitor 57397379: Why was it an error? I don't see an error |
| (01:06:22) | Visitor 57397379: Visitor uploaded: Screenshot-at-Feb-15-14-11-16.png URL: https://v2uploads.zopim.io/.........6.png Type: image/png Size: 90504 |
| (01:07:20) | Visitor 57397379: Visitor uploaded: Bildschirmfoto-2019-02-18-um-14.06.58.png URL: https://v2uploads.zopim.io/5/X/Y/5XY107v..........8a86bb0083ee660640f8254 212b735320b.png Type: image/png Size: 502384 |
| (01:07:29) | Visitor 57397379: I placed a bet Tambov win 2.00 |
| (01:07:38) | Visitor 57397379: next day starting odds were 2.40 |
| (01:07:43) | Barbara: It was an error in the program dear player, you may not have seen it but in the system there was a problem in the configuraton of that game. It was solved already |
| (01:07:45) | Visitor 57397379: and all other books paid out |
| (01:08:00) | Visitor 57397379: I don't understand what you mean |
| (01:08:16) | Visitor 57397379: Can you please give me the exact reason what was wrong about the match or the odds |
| (01:10:04) | Barbara: The information is what I'm exactly telling you dear player. It was an error in the configuration of that game. Is like when you have an error making the maths of an equation in excel. The system will make the maths an show the numbers as if nothing has happened, but when you check a number was not were it should be and is not given the correct result |
| (01:11:15) | Visitor 57397379: But everything was alright with that match! The match-up was correct and so were the odds. Everything fine. No error at all. |
| (01:12:12) | Barbara: It didn't showed you any error dear player. I understand, but in the system there was an error in the game that made all the bets null. That was it. |
| (01:14:12) | Visitor 57397379: That's your excuse? Really?! It was not wrongly displayed to me and not to you but you simply say there was an error but you can't even specify what the error was about. Wow. That is a new quality of scamming. |
| (01:14:48) | Visitor 57397379: You see WHEN and WHAT bets I placed, right? So you can simply make a manual correction, can't you? |
| (01:16:19) | Barbara: I'm answering your question dear player. The error was that in the programation fo that game all the bets were to be null. But what exact information is that are you expecting to get is what I don't understand |
| (01:17:05) | Visitor 57397379: WHAT was WRONG about that match? Just give me the reason! I don't get it |
| (01:18:19) | Barbara: That is what was worng. In the configuration of the game there was an error in the program of that game and all the bets were annulled. That is what I ha ve been teling you and that is what happened =) |
| (01:18:25) | Visitor 57397379: Visitor uploaded: Screenshot-at-Feb-18-14-17-55.png URL: https://v2uploads.zopim.io/5/X/Y/5XY107.......042307f326cb256018fbc4ad2d0 4a901aa.png Type: image/png Size: 19813 |
| (01:19:07) | Visitor 57397379: This is an Asian book called Singbet, almost same odds and they paid |
| (01:19:50) | Visitor 57397379: "In the configuration of the game was an error..." I don't understand what you mean |
| (01:19:58) | Visitor 57397379: This is no reason |
| (01:20:25) | Visitor 57397379: you basically say "there was an error" without telling me what the error was about |
| (01:20:50) | Barbara: Give me some minutes |
| (01:24:25) | Barbara: There is no more specific information from the provider dear player. There was an error in the code of the system and all the bets for that game were annulled. |
| (01:25:28) | Visitor 57397379: You understand that I cannot accept that justification |
| (01:27:31) | Visitor 57397379: Once again: Everything was alright with these bets. The match-up is correct. The bets were correct. The prices at which I placede the bets were even below the starting odds of books like bet365 and Asian books one day later. I placed the same bet at several other sportsbooks and all paid except you. So I need a reasonable explanation why you voided those bets. |
| (01:31:45) | Barbara: I have already given you the information dear player. I'm really sory that you don't see satisfyed with that answer, but that was what happened with your case. The system had an error in the code of the program that made al the bets for that game to be annulled. It is not about what you did when you made the bet, but about the providers system that had en error in the program. |
| (01:32:55) | Visitor 57397379: But you agree that everything was alright with my bets, right? Everything was correctly displayed and the odds were fine, weren't they? |
| (01:34:19) | Visitor 57397379: Then why don't you make a manual correction? |
| (01:35:18) | Barbara: The information is about an error in the system code. And the solution for the case has already been placed by the department dear player. Each site has their methods to solve each case. |
| (01:36:52) | Visitor 57397379: So the customer has to pay for your errors. This is the way you are dealing with errors made by yourself? |
| (01:40:24) | Barbara: Why do you say you are paying for our errors dear player? The information is that the case was solved and that your money was returned to your balance. Can you please explain what do you mean about that? |
| (01:45:21) | Visitor 57397379: I want to have my winnings! Do you even understand what this case is about? I placed bets on a game which were totally fine, matchup was correct, odds were fine and I would have won about 2k but you voided these bets by simply saying "there was an error in our system" and that's all and now you want me to accept this as an excuse for what you did. Hilarious. And now you're so cheeky to ask me what I even want...unbelievable |
| (01:46:28) | *** Barbara left the chat *** |
| (01:47:11) | Visitor 57397379: You left the chat? Wow. Great way of dealing with problems. |
| (01:47:44) | *** Visitor 57397379 has rated the chat Bad *** |
| (01:47:59) | *** Visitor 57397379 left the chat *** |
I hope you get your money man but jeez, that was a hilarious read.
