CG Technology Offers $2 Million to Nevada Gaming Commission ... NEED HELP!

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  • 4sees
    SBR Wise Guy
    • 12-29-17
    • 567

    #1
    CG Technology Offers $2 Million to Nevada Gaming Commission ... NEED HELP!
    Mailed in a winning World Series wager for over $3K that I bought at the Las Vegas Venetian, to CGT, which was confirmed received in late October. Was told on 11/8/18 that my check was mailed on November 7th, however, not only have I not received what was a 2-day priority mail envelope, the tracking number shows no activity at all. When calling the mail pay dept, I now get no answer, and no reply to my voice mail. When calling their IT dept, I was successfully transferred to the mail pay dept, which is stalling me with give it a few more days, and call my local post office to find out what happened with the tracking # bullshit, etc.

    Never knew the Venetian doesn't have their own sportsbook even though there's one on their property, as no notice of such when you're there, and the ticket says Venetian / Palazzo. Am finding out now that the Venetian leases space to CGT, which owns/operates the sportsbook located at the Venetian, which I see now has all kinds of trouble with the Nevada gaming commission for all kinds of illegal stuff and is in jeopardy of having their license revoked. Have mercy!

    So my last request to CGT was to simply and obviously stop the check they claim to have mailed, and to reissue me a new one as obviously it's lost (if not worse). To me, the no activity on the tracking number for over a week, proves they never mailed anything. To prove that they did mail it, they should provide me with the name of the bank the check is drawn on, the ABA, DDA & check #'s that appear on the check, and to verify the amount, my name as payee and address, right? Naturally, when they issue a check, they have a log/register, right?

    In lieu of suing them in court, in an effort to get a judgement against them so I can seize their assets (if they have any left) to get my money, any suggestions on what else at this point I should do, and/or who I should contact? Have tried calling the Venetian, Las Vegas Sands, CGT directly for help, but am only hitting a brick wall.

    Needless to say, no one should be mailing any winning tickets to CGT, unless you're prepared to deal with what evidently is a corrupt enterprise. How do reputable Vegas hotel/casinos enable their guests to get screwed by a 3rd party scam artist, that they allow to do business on their own properties? What are my odds I'll ever get my check from them?
  • blackbox
    SBR MVP
    • 02-28-08
    • 1415

    #2
    Tell you what I do know-- The SOP is The mail pays are picked up by corporate security- step 2- mail goes to audit for login- audit logs it in and goes to sportsbook - usually one particular supervisor- he also keeps a mail pay log book- that person takes it to cashier for grading- after grading the cashier gives it back to supervisor for logout- he enters amount and logs in time and date. Supervisor then takes mail payouts to audit for processing. Each step of way there is a chain of custody. Usually if the book is on the ball the check is in mail by 2 weeks at most. However if the one particular person has a day off-then perhaps a little longer. Hopefully you made copy of your ticket. Lastly you contact gaming commision. think it will be paid soon. gl sir
    Comment
    • Optional
      Administrator
      • 06-10-10
      • 61451

      #3
      Originally posted by 4sees
      What are my odds I'll ever get my check from them?
      Close to a sure thing I would think.
      .
      Comment
      • 4sees
        SBR Wise Guy
        • 12-29-17
        • 567

        #4
        Thanks for the reply BB. Yes, I do have clear copies of the front and back of the winning ticket, along with tracking number with signature requested for what I mailed, and the tracking number of the enclosed self-addressed stamped priority mail envelope they claim to have used to mail me my check.

        There is no issue with them claiming they never got the winning ticket, and/or any problem with it, as they verbally confirmed they got it, cashed it, and mailed me a check for it. As soon as the lady by phone requested my name to check on it, she immediately told me the exact/correct $ amount which I never told her. Thus, I know they got the ticket and all is fine to that point. You lost me on the chain of command policy, as again they said they had already mailed me the check. Perhaps she meant to say they requested the check to be mailed, but am 100% sure on what she told me (which is that my envelope containing my check was already picked up by USPS prior to 11/8/18).

        - Would like to get the check info of my check that they claim to have already mailed, but how?

        - Would like to get stop payment on it (say lost in the mail), and have a new check mailed, but how?

        - Would like to contact the gaming commission, but how?

        - Would like to possibly retain a civil attorney in Vegas to sue them for me, but who?

        When calling the Venetian, the operator offered to connect me to the cage, as the sportsbook (wouldn't you know) doesn't take incoming calls. Was told they can't even cash any sportsbook tickets, and basically it's not their problem. Well, until I get my money, I'm going to make it their problem, as I was at their hotel/casino and was given a ticket with their name it. For a fact, I know when at other strip sportsbooks (obviously not owned/operated by the infamous CGT), the cage always cashes sportsbook tickets. Their sportsbooks close for the night when all events on the board have started. And thus, if you have a winning sportsbook ticket, and the sportsbook is closed, you go right to the 24 hour cage to cash no problem. And to think I thought the Venetian was world class, and the real deal, and a safe place that can be trusted. Hell NO! When the Venetian leases space to a restaurant or store, the name of those businesses is clearly there to be seen. Why don't you see CG Technology's name anywhere at the sportsbook located at the Venetian?
        Last edited by 4sees; 11-15-18, 02:25 AM.
        Comment
        • 4sees
          SBR Wise Guy
          • 12-29-17
          • 567

          #5
          Originally posted by Optional
          Close to a sure thing I would think.
          Thanks for the vote of confidence Mod, as I'm taking all I can get at this point. Shit, if they can offer $2,000,000.00 to save their license, paying me ought to be chump change for them. Would have been sad enough to me to have lost the wager, but to have won and not get paid by the Book, is so much worse. Am fully aware there can be human errors, tech errors, unforeseen delays … shit happens. But based on how they're treating me, giving me the run around, displays no empathy etc. on top of their tales of woe that I'm reading about, something smells rancid about CGT.
          Last edited by 4sees; 11-15-18, 12:49 AM.
          Comment
          • Optional
            Administrator
            • 06-10-10
            • 61451

            #6
            Even if CGT went bankrupt or did something wrong, which I really doubt anyway, The Venetian will make you good if they have to.

            I don't think you need to be at all worried about eventually getting your money. Just the delay and time wasting finding out where it is.

            Hopefully it will turn up tomorrow, untracked for some reason.
            .
            Comment
            • blackbox
              SBR MVP
              • 02-28-08
              • 1415

              #7
              Yes I feel your frustration- I handled mail pays for around 3 years when Casears was really Caesars. This is not good customer service. As far as calling the sportsbook- Now all calls are recorded in the office--- however you should call the operator to have a sportsbook supervisor to call you back. This is ok--- just cannot pass along gambling related issues. Also as a side note the sportsbook manager does have to answer to the casino manager- Shoot sometimes it gets technical to a fault . I can tell you many inside wrongdoings --however too much bashing on here-- I would have definately made it right with you in some way. gl sir
              Comment
              • 4sees
                SBR Wise Guy
                • 12-29-17
                • 567

                #8
                As long as I get paid in a timely manner, could care less if it's tracked or how it comes. They could send it by carrier pigeon for all I care. I did use my private mail box for my address. Have been using one there for a long time, and get shipments from all over the world without fail. They log everything they receive, and notify me via text & email as soon as something for me is delivered. Thus, prevents like something getting stolen out my home mailbox. Also, they always have someone there during business hours to receive mail from all carriers (USPS, FEDEX, UPS, etc.).

                For the documented record, the ticket was a winner officially on 10/28/18, after the World Series was over. On the next day (10/29/18), my ticket was in the mail to CGT via 2-day Priority Mail, with expected delivery 10/31/18. On 10/31/18 like clockwork, confirmation of delivery to CGT was confirmed.

                Now even if a carrier misses a scan, once the item gets to the sort facility, and then leaves the facility, there are numerous scans all along the way. Virtually no way a domestic item can be mailed with a tracking number, that after a full week can have no scans/updates or any knowledge of its existence. Thus, have no doubt CGT lied to me about my check having already been mailed.

                To humor CGT and leave no stone unturned, I did contact USPS about the tracking number. Of course, you get the standard … agents have no more access to the same info you do by tracking yourself online or by phone. If the tracking number says it's never even been picked up, then they presume they don't have it and never did. Now if it was scanned as picked up and/or enroute but not delivered, then certainly they can research further.

                Can only strongly suggest to not ever mail tickets to CGT if at all possible not to, so as not to rue the day.

                Can only strongly suggest to use online Books that SBR recommends, and save yourself a lot of grief.

                Can only strongly suggest that if you're in Vegas to do a large in person wager, use a sportsbook that is owned/operated by the establishment, and not one that is leasing space doing business there as a 3rd party that the establishment accepts no responsibility. For the most part, have always used an MGM sportsbook, which they own/operate. Just on the day I was leaving Vegas and the World Series was starting, the MGM's had BoSox for the Series up to -170. So, I decided to take a stroll down the strip to see if I could get myself better odds, and it was at the Venetian -158 was offered, which naturally is much better that -170. Thus, why I placed the wager there. Never dawned on me for a second that the sportsbook at the Venetian / Palazzo is not even theirs, and that it's a 3rd party in hot water with the commission leasing space. When you see all those high priced designer brands with places at the Venetian, you never think for a second that there is any Mickey Mouse / K-mart operations going on there … especially not the sportsbook on its premises. Really feel CGT's name should be publicly and clearly listed as the owner/operator of the sportsbook, and the Venetian should do the same specifying that it's not their business and they assume no responsibility for transactions.
                Comment
                • vampire assassin
                  SBR Sharp
                  • 03-09-18
                  • 296

                  #9
                  If you want to push things, don't sue them. Contact the Nevada Gaming Commission. The Gaming Commission's site isn't clear how to contact them about a dispute involving a physical ticket. If you go to their homepage, and look up the "Public Investigation" link, it says that for disputes between a gaming property and patron involving gaming winnings, to telephone Enforcement Division at 702-486-2020.
                  Comment
                  • 4sees
                    SBR Wise Guy
                    • 12-29-17
                    • 567

                    #10
                    Thankfully got the check, which was delivered 11/17/18.
                    Comment
                    • 4sees
                      SBR Wise Guy
                      • 12-29-17
                      • 567

                      #11
                      Last edited by Optional; 12-02-18, 01:54 PM. Reason: fixed broken link
                      Comment
                      • Optional
                        Administrator
                        • 06-10-10
                        • 61451

                        #12
                        Good to hear.

                        But really, nothing else was ever going to happen apart from being paid from the start.
                        .
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