Avoid IASBet - Kept my Winnings!

[ClaudioMag]

Dear Members. I have decided to register thru IASBet. Deposited 750€, got 100€ bonus, and reached the 2200€. Decided to withdraw some funds, so I sent my documents which were accepted, was only missing the bank statement. Today I had a 750€ transfer into my moneybookers and my account closed. I spoke with mr Ben from livechat which said to me that my account was closed due to sharing enviroment or something like that (!). I explained to him that I sent my documents, did everything right and want the rest of my money back. Also asked for more details and proof about my account closure and to whom I could speak to about this issue. He just closed the chat without saying nothing!!

Just sent a complain, now I'm waiting for an answer, hoping to get the rest of my money back. Just decided to register and share my story with you folks, so beware with IASBet.

EDIT: Sorry for my poor English

[AimingHigh]

IASBet are a big Aussie book, and very safe. I haven't used them in a while, but found them very good and quick to respond to customer service queries via e-mail.

Did you receive the e-mail about 100 pts of ID for a withdrawal (standard ID requirements with the Aussie books, I think)? I think you're able to submit a utility bill instead of a bank statement; do you not have either? If you have a debit/credit card, don't you have the statements from the bank to go with it?

Where do you do your betting? Internet cafe? Student dorms? Do you have a "wife" or partner who also has an account with them? Anything that might suggest a "shared enviroment"?

Hope it works out. Unless things have changed radically - which I doubt - they really are a safe book.

[sportsbetwin]

This is the 3rd 'shared environment' infringement post I have seen recently. The other 2 were with related canbet. I would normally consider these very safe books but something is wrong - probably an error from their end.

[yobinad]

When i read this post, i saw exactly what happened with me at Canbet last week.
They close my account and refund my deposit, but stoled my 150 euros of winnings.
The reason? Shared environments :S what's shared environments?
They don't tell me and didn't give me any proofs of nothing, and also closed the chat.
It's the same thing made by sportsbooks related: Canbet and IASbet.
I'm expecting that SBR can solve this problem and my winnings get into my account.

[ClaudioMag]

IASBet are a big Aussie book, and very safe. I haven't used them in a while, but found them very good and quick to respond to customer service queries via e-mail.

Did you receive the e-mail about 100 pts of ID for a withdrawal (standard ID requirements with the Aussie books, I think)? I think you're able to submit a utility bill instead of a bank statement; do you not have either? If you have a debit/credit card, don't you have the statements from the bank to go with it?

Where do you do your betting? Internet cafe? Student dorms? Do you have a "wife" or partner who also has an account with them? Anything that might suggest a "shared enviroment"?

Hope it works out. Unless things have changed radically - which I doubt - they really are a safe book.

Hello AimingHigh. Thanks for your availability to help. Because I thought it was safe I opened an account there. Everything was okay, I was very happy with the support.

When I requested a withdrawal I got an email saying the withdrawal was cancelled because I should have 100 points of ID. Next day I sent them two ID's plus an old bank statement (That I had on my computer for a while). They said that my documents were accepted, but I have to send them a recent statement, so until now everything was fine. Next day I sent them a recent bank statement, gone sleeping, and today I woke up with a transfer of 750€ on my moneybookers and my account closed. So only after two-three weeks they decided to close my account.

I bet at home, the only relative that does have an account was a cousin, but she doesn't live here. The only thing that could sugest something like a shared enviroment is my ISP which IP is dynamic and my IP of yesterday could be the same of someone who has an account there (what are the chances???)

I have account in other 6-7 sportsbook, neither got me problems, most of them I withdrawn money.

This is the 3rd 'shared environment' infringement post I have seen recently. The other 2 were with related canbet. I would normally consider these very safe books but something is wrong - probably an error from their end.

Hi sportsbetwin. That concerns me a little... hope this can be solved soon.

When i read this post, i saw exactly what happened with me at Canbet last week.
They close my account and refund my deposit, but stoled my 150 euros of winnings.
The reason? Shared environments :S what's shared environments?
They don't tell me and didn't give me any proofs of nothing, and also closed the chat.
It's the same thing made by sportsbooks related: Canbet and IASbet.
I'm expecting that SBR can solve this problem and my winnings get into my account.

Hey yobinad. Sad to know that you are in the same situation as myself. How is the progress to solve your situation? It's funny to see IASBet/Canbet to risk their reputation for peanuts (from their perspective, of course). Hope it will all do okay in the end.

Once again sorry for my poor english :S

[Peep]

The only thing that could sugest something like a shared enviroment is my ISP which IP is dynamic and my IP of yesterday could be the same of someone who has an account there (what are the chances???)

I would think that is what "shared enviroment" is. They don't want to get double popped by people in the same household betting the same thing to circumvent limits.

[AimingHigh]

I bet at home, the only relative that does have an account was a cousin, but she doesn't live here. The only thing that could sugest something like a shared enviroment is my ISP which IP is dynamic and my IP of yesterday could be the same of someone who has an account there (what are the chances???)

I would double-check with them that the new bank statement you sent was sufficient so the ONLY reason they've refused a payout is because of the "shared environment" issue.

Has your cousin ever checked her account from your house?

You could ask IASBet if they would accept proof that you have a dynamic IP address. You might need to get an e-mail from your ISP for this. Or, if someone at SBR is helping you, you could provide that proof to them.

If they compare this evidence to the bets made by the person(s) with the same dynamic IP, hopefully they will see that it wasn't you trying to circumvent rules (eg. betting limits), or that you were logging in and out of one account, then in and out of the other. The latter would suggest multiple accounts, and you can't prove a negative, but the absence of such activity might help you.

[ClaudioMag]

Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Jason'
Jason: Welcome to Live Chat Support. How may we assist you today?
CS: Hello Jason
CS: My account was closed because of shared enviroment
CS: I would like to know what doesn that means
Jason: Kindly note your account has been closed and you deposit refunded back to your moneybookers account.
Jason: A detailed investigation showed that you are linked via shared environments which is against our current policies and procedures.
Jason: Please view our rules for a more detailed explanation on shared environments and our exclusion/deregistration policies.
Jason: this decision is final as per management
CS: I know. Since you kept 1500€ from my account, don't I deserve a better explanation?
CS: when i mean you, I mean IASbet
CS: because I opened my account like two weeks ago
Jason: ithis is not for further discussion
CS: I just want an explanation
CS: Because I did nothing wrong
Jason: you have been given one
Jason: you got your money back that is all
CS: No, I got my deposit, 1500€ is missing. My account is opened for about two weeks and only now was decided that I did something wrong. No one shares my computer, my internet or my ID to bet, so I would like to know how did IASbet got that conclusion.
CS: 1500€ for IASBet is peanuts to risk it's reputation...
Jason: i did not make this decision management did so cannot comment any further
CS: I understand
CS: How can I speak with decision management?
Jason: you may email
Jason: support@iasbet.com
Jason: address it to management
CS: Very well. Thanks for your help Jason
Jason: Thank you for using the Live Chat Support. Good Bye.

This was my last conversation on the live chat. I didn't find anything about shared enviroment under their rules...I think I will wait for any answer for someone from SBR before writing to management.

[AimingHigh]

Has your cousin ever checked her account from your house?

I would guess that "shared environment" rules fall under the following rule - point 4 under "Promotional Rules":
"If at any time, it is deemed by management that the spirit and intention of the promotion has been violated, IASbet retains the right to refuse the account or withdraw the bonus and any associated winnings, at its discretion. Any evidence of multiple accounts will lead to cancellation of bonuses. IASbet also reserves the right to restrict bonuses for gamblers considered by management to be professional gamblers or other gamblers considered by management to be abusing bonuses."

[ClaudioMag]

Great, even if I was sharing my account, that means that they could only take me the bonus amount 100€, and the associated winings that must be no more than 100-200€. Before receiving the bonus I already have turned my 750€ deposit into 1300€ or something. It means they are violating their own rules, when keeping all my winnings!

EDIT: Has your cousin ever checked her account from your house?-> Never. And she doesn't use her account for weeks. She's now into pinnacle, I should do the same

[ClaudioMag]

Has your cousin ever checked her account from your house?
I would guess that "shared environment" rules fall under the following rule - point 4 under "Promotional Rules":
"If at any time, it is deemed by management that the spirit and intention of the promotion has been violated, IASbet retains the right to refuse the account or withdraw the bonus and any associated winnings, at its discretion. Any evidence of multiple accounts will lead to cancellation of bonuses. IASbet also reserves the right to restrict bonuses for gamblers considered by management to be professional gamblers or other gamblers considered by management to be abusing bonuses."

After I received the bonus of 100€ I only placed two bets. One won at odds of 1.95 and one lost at odds of 1.45.

Which means that even if I was sharing my account, they could only take my 100€ bonus plus the winnings of 100€ at 1.95. The total is 195€!! IASBet is breaking their own RULES!

[ClaudioMag]

Can anyone tell me how long will it take to get an answer from someone at SBR? Thank you

[yobinad]

I want to know the same.
How long i will wait for some news about my case.
I have made my complaint at more than a week :S

[pokerplayer22]

Can anyone tell me how long will it take to get an answer from someone at SBR? Thank you

It depends on who you have working on your case from SBR. If you have Justin working on your case, just keep your fingers crossed that the book doesnt make him a better offer. Im not too sure about anyone else though.

Good Luck though. I hate to see people not getting paid

[lonhro]

I want to know the same.
How long i will wait for some news about my case.
I have made my complaint at more than a week :S

any updates guys?

I have recently received an 100% reload from them and this offer has been too good that I havent got anything from them since a while..

I had some withdrawal issues with them the last time i bet with them and therefore would like to do some research before i jump into this boat..

[PAPSMEAR]

no probs with IASbet - invest regularly - good customer service - easy to use site - good for OZ racing - prompt payouts - juice high on us sporting events onyl down side

[lost4]

"If at any time, it is deemed by management that the spirit and intention of the promotion has been violated, IASbet retains the right to refuse the account or withdraw the bonus and any associated winnings, at its discretion. Any evidence of multiple accounts will lead to cancellation of bonuses. IASbet also reserves the right to restrict bonuses for gamblers considered by management to be professional gamblers or other gamblers considered by management to be abusing bonuses."

ClaudioMag,

I have marked the relevant words for your case.
If you have violated their rules, the consequences taken are covered by their rules.

[DukeJohn]

Can anyone tell me how long will it take to get an answer from someone at SBR? Thank you

It had been a few days on my case without word, I sent a follow up email and SBR answered that day and started working on it. Of course my issue was not resolved, but that is a different story...

[ClaudioMag]

some days have passed and I haven't got any news from SBR. I wonder if anyone from this site will help me. Sent another complain...

[BWINcomFraud]

Attention to all:

AimingHigh on all his posts I have seen (bwin scam posts) always speaks very good even of the worst bookmakers like Bwin, with complaints flooding. I don't know the reason so I can't say, but you should notice this user.

[nenad]

same happend to me account closed plus 150eur stolen with no explanation,bad bookie!

[AimingHigh]

Attention to all:

AimingHigh on all his posts I have seen (bwin scam posts) always speaks very good even of the worst bookmakers like Bwin, with complaints flooding. I don't know the reason so I can't say, but you should notice this user.

Just noticed this. I'm just a player like you, and have also needed SBR's help twice before. I can only speak from experience and from what I've read on the forums. I'd like to think my posts are helpful; sorry you find them otherwise.

I have responded to you the way I have because of the unreasonable, irrational way in which you rant against BWin. As I've said several times before, you may have a valid complaint against them, but you can't just libel them (as their own lawyer informed you), and you do your case no favours by simply continuing to rant here. Let us know how your eCOGRA complaint works out.

[AimingHigh]

same happend to me account closed plus 150eur stolen with no explanation,bad bookie!

On point, it seems like Canbet and IASbet turned this into a regular practice, and that they were targetting Portuguesse players.

Justin was trying to resolve it with them, but it appears they didn't co-operate fully with SBR. Here's one of the more recent threads: http://forum.sbrforum.com/sportsbook...ant-avoid.html and http://forum.sbrforum.com/sportsbook...-my-money.html

You might want to fill out the complaint form, anyway, Nenad, if you haven't already, but I wouldn't hold out too much hope of recovering your funds.

[Hareeba!]

IAS are regulated by the Northern Territory Government's Licensing Commission. If you are unable to resolve it with IAS you could try contacting them:

Licensing Regulation, GPO Box 1154, Darwin NT 0801
gamblingdisputes@nt.gov.au

[arnie_marta]

Justin I think is time for IASBET to be downgraded, at least to a C-

[Justin7]

Justin I think is time for IASBET to be downgraded, at least to a C-

I agree, if not lower.

[yobinad]

much lower

[Ace_of_Spades]

Never had a problem with Canbet or IASbet. They are top notch.

[20Four7]

Ace, Canbet limited me even tho I was losing. Something about being on the right side of losing games. They send me casino promotions all the time but I can't get any limits back on the sportsbook side. It pissed me off to lose 2K to them and have them limit me cuz I was on the right side.

[Ace_of_Spades]

Ace, Canbet limited me even tho I was losing. Something about being on the right side of losing games. They send me casino promotions all the time but I can't get any limits back on the sportsbook side. It pissed me off to lose 2K to them and have them limit me cuz I was on the right side.

I've never had any problems. What did they limit you to?

[arnie_marta]

I agree, if not lower.

After what was posted on the other topic, where a routine ID check, add a FINAL decision without even started checking the documents from the player.


It's obviously scamming and this should be downgraded as soon as possible to make sure people are aware and stay away...

[arnie_marta]

I agree, if not lower.

Justin some sportsbooks had their rating's corrected on the 17th..


Why was IASBET forgotten?


They should win the trophy for the BIGUEST fall on SBR rating.

[316316]

Thanks for the warning claudio...
hope you'll get your money soon..
Good lcuk..

[yobinad]

I agree, Canbet rating have to corrected, they are a scam book. i wish to see them at d- or less.

[20Four7]

I've never had any problems. What did they limit you to?

$10 US max on any north american sport.