lowvig (poor) customer service help

[bubba]

is there any way to contact them besides email? I had a wager badly graded yesterday and email has been unable to do the trick. Wager was cancelled, 1st told it was a push (it was not), then told because the home team did not bat in the bottom of the 9th inning, wager is cancelled. They were winning, that does not cancel all wagers. Now no answers, quite frustrating.

Frankly I am embarrassed customer service could be so poor. Mis-grades will happen. But when a customer points out your obvious mistake, an apology and fix should be done. Or if I am somehow wrong at least a proper explanation. I have now has to email them the mistake, email them to tell them there number was wrong and email them to tell them a home team not batting in the 9th inning doesnt cancel all wagers (hits/runs/errors). And still no success.

Is there a phone number or a supervisor email anyone has that could help me?


Description:Baseball - R+H+E - San Francisco Giants vs. Cincinnati Reds
Over


Item #:1Wager Type:Total PointsOutcome:CancelledSport / Period:Baseball -R+H+E / GAMELine:Baseball - R+H+E - San Francisco Giants vs. Cincinnati Reds
Over Over 27 +100

[jbayko]

Yeah, sometimes the front line CS agent you get at these books isn’t very discerning. They often take the approach that the ustiner is mistaken (probably because they are a lot of the time). But it can be frustrating.

MLB is a big market, so I feel like this should be taken care of soon, especially given that this line has been bet on by customers of LowVig, Sportsbetting, and BetOnline.

On that note, I’ve heard that you can contact BetOnline’s chat or phone since they are the same company, and they’ll help you. LowVig is essentially BOL offering low juice lines in exchange for no bonuses and no on-demand phone or chat CS.

[bubba]

Yeah, sometimes the front line CS agent you get at these books isn’t very discerning. They often take the approach that the ustiner is mistaken (probably because they are a lot of the time). But it can be frustrating.

MLB is a big market, so I feel like this should be taken care of soon, especially given that this line has been bet on by customers of LowVig, Sportsbetting, and BetOnline.

On that note, I’ve heard that you can contact BetOnline’s chat or phone since they are the same company, and they’ll help you. LowVig is essentially BOL offering low juice lines in exchange for no bonuses and no on-demand phone or chat CS.

my mind is just boggled that after 20 hours the reason they are giving me for cancelling my wager is because the home team did not bat in the bottom of the 9th inning. I get a mistake can happen. but once its pointed out, they give me different reasons that are all wrong, and there is not 1 competent person i can speak too? They should be apologizing, not causing me more distress.

I guess ill try betonline live chat if this cant be rectified but it shouldn't really come to that point. I thought they were different companies.

[Yjacket22``]

I'd copy and paste the lowvig rules (as seen below) into an email and send it to them.

• All MLB props are official after 9 full innings or 8½ if the home team is winning. In all player props, the pitcher/player must either throw one pitch or have one plate appearance in the designated game for the wager to have action.
• Runs + Hits + Errors: Both listed pitchers must start. The game must go 9 full innings or 8½ if the home team is winning. Extra innings count.
• Total strikeouts: The game must go 9 full innings or 8½ if the home team is winning. Shortened games, while official for MLB purposes, are NOT for this particular prop.
• Team to score first: Becomes official once a team has scored.
• Will there be a score in the 1st inning: First inning must be completed to have action.
• Most total bases: This wager will be official after 9 innings or 8½ if the home team is winning, EXTRA INNINGS COUNT.
• Team Totals: Both listed pitchers must start. The game must go 9 full innings or 8½ if the home team is winning. Extra innings count.
• Adjusted / Alternative Runlines: Both listed pitchers must start. The game must go 9 full innings or 8½ if the home team is winning. Extra innings count.
• All Props are always listed pitchers, no exceptions.
• All Props are graded after the game is final.

[bubba]

I'd copy and paste the lowvig rules (as seen below) into an email and send it to them.

• All MLB props are official after 9 full innings or 8½ if the home team is winning. In all player props, the pitcher/player must either throw one pitch or have one plate appearance in the designated game for the wager to have action.
• Runs + Hits + Errors: Both listed pitchers must start. The game must go 9 full innings or 8½ if the home team is winning. Extra innings count.
• Total strikeouts: The game must go 9 full innings or 8½ if the home team is winning. Shortened games, while official for MLB purposes, are NOT for this particular prop.
• Team to score first: Becomes official once a team has scored.
• Will there be a score in the 1st inning: First inning must be completed to have action.
• Most total bases: This wager will be official after 9 innings or 8½ if the home team is winning, EXTRA INNINGS COUNT.
• Team Totals: Both listed pitchers must start. The game must go 9 full innings or 8½ if the home team is winning. Extra innings count.
• Adjusted / Alternative Runlines: Both listed pitchers must start. The game must go 9 full innings or 8½ if the home team is winning. Extra innings count.
• All Props are always listed pitchers, no exceptions.
• All Props are graded after the game is final.

I just need to get in contact with anyone competent with baseball betting (or even knows someone they can ask) but so far that has been impossible for me to do. The last words I have gotten from them, 9 hours ago.

"This is Angelique, I hope you are doing fine these days.
Please be informed that we have reviewed on the system and we noticed that Cincinnati Reds did not play the last inning, as is established in our rules "For all Regular Season Runline (spread) and Total (over/under) wagers to have action, the game must go 9 innings or 8½ if the home team is winning, listed pitchers must also start to have action. "
We apologize for the inconvenience.
Should you require further assistance or information, please contact us by replying to this email."

[Yjacket22``]

I once tried contacting betonline by phone when I couldn't logon to lowvig with some serious funds on deposit there. No good, they said they could not help me. Keep emailing, if all else fails fill out a complaint with SBR.

[Optional]

Yes email only support at Lowvig. Low overheads, low vig..

Or https://www.sportsbookreview.com/sportsbook-complaint/

As you say, sounds like it will get fixed once you get onto the right person. Sounds straight forward.

[Frank]

I have had this problem with them on issues like this as well.

They work at a gambling site and do not understand anything about gambling or sports in general.

Your best bet is to email and ask in BOLD print, "PLEASE FORWARD TO THE WAGERING DEPARTMENT".

[jbayko]

my mind is just boggled that after 20 hours the reason they are giving me for cancelling my wager is because the home team did not bat in the bottom of the 9th inning. I get a mistake can happen. but once its pointed out, they give me different reasons that are all wrong, and there is not 1 competent person i can speak too? They should be apologizing, not causing me more distress.

I guess ill try betonline live chat if this cant be rectified but it shouldn't really come to that point. I thought they were different companies.

I’m not defending them. Just trying to help. But realize you’re not talking to the wageri department. They’d get it right, no doubt. You’re talking to a not highly educated foreigner making barely above minimum wage in a call center, where turnover is probably very high. Sometimes you get someone with experience and the problem is taken care of the first time. Other times you get someone on their third week. It sucks I know.

[bubba]

Yes email only support at Lowvig. Low overheads, low vig..

Or https://www.sportsbookreview.com/sportsbook-complaint/

As you say, sounds like it will get fixed once you get onto the right person. Sounds straight forward.

You would think if you only offered email customer support, you would have halfway decent support. Either with quality of support or speed of responses. It appears they have neither.

[bubba]

I’m not defending them. Just trying to help. But realize you’re not talking to the wageri department. They’d get it right, no doubt. You’re talking to a not highly educated foreigner making barely above minimum wage in a call center, where turnover is probably very high. Sometimes you get someone with experience and the problem is taken care of the first time. Other times you get someone on their third week. It sucks I know.

i get it. I know you are not defending the horrible customer service I am getting.

[Optional]

You would think if you only offered email customer support, you would have halfway decent support. Either with quality of support or speed of responses. It appears they have neither.

Yeah. Annoying when straight forward stuff gets you dicked around too. Many of them assume the player is mistaken with bet grading complaints withgout ever thinking about it at all. I pretty much avoid talking to first level CS about anything if I can when trying to sort out disputes at any book.

[bubba]

Yeah. Annoying when straight forward stuff gets you dicked around too. Many of them assume the player is mistaken with bet grading complaints withgout ever thinking about it at all. I pretty much avoid talking to first level CS about anything if I can when trying to sort out disputes at any book.

id love to talk to a non low level customer service rep. Id love to just talk to another customer service rep. The email only (and no responses anymore) make that impossible. This is an issue that should take no matter than 20 minutes to get fixed. 24 hours and still nothing other than mistakes and sloppiness on their part.

[jbayko]

id love to talk to a non low level customer service rep. Id love to just talk to another customer service rep. The email only (and no responses anymore) make that impossible. This is an issue that should take no matter than 20 minutes to get fixed. 24 hours and still nothing other than mistakes and sloppiness on their part.

Yes, the email only thing would definitely make this more difficult. Luckily, I haven't had any disputes with LV yet. Try chatting BOL and ask for a supervisor call back if you still don't get anywhere.

[Optional]

id love to talk to a non low level customer service rep. Id love to just talk to another customer service rep. The email only (and no responses anymore) make that impossible. This is an issue that should take no matter than 20 minutes to get fixed. 24 hours and still nothing other than mistakes and sloppiness on their part.

Just asking for your message to be escalated to a manager for review right up front is generally enough to get most CS people to actually do it. They don't want to look like they didn't do their job and you make it easy for them to tick off that email as done with a simple message forward.

And only giving a brief outline of the problem that requires them to respond with further questions is a good strategy too.

[bubba]

Just asking for your message to be escalated to a manager for review right up front is generally enough to get most CS people to actually do it. They don't want to look like they didn't do their job and you make it easy for them to tick off that email as done with a simple message forward.

And only giving a brief outline of the problem that requires them to respond with further questions is a good strategy too.

I asked for a supervisor 11 hours ago. Got no response.

[bubba]

They are back to insisting there were 27 h+r+e in San Francisco/cincinati game sat night (bumgradner vs harvey). I have counted 28 every time I counted. Can someone help me with the math? Am I adding wrong?

[theflyingbuffalo]

They are back to insisting there were 27 h+r+e in San Francisco/cincinati game sat night (bumgradner vs harvey). I have counted 28 every time I counted. Can someone help me with the math? Am I adding wrong?

It was 28. Did you try sending them links of the boxscore? I had a similar issue with 5 dimes once on a misgrade and they only resolved it after checking boxscores from two different websites. I don't know what lowvig is doing but it's possible whatever program or person is grading the bets made a genuine mistake.

[bubba]

It was 28. Did you try sending them links of the boxscore? I had a similar issue with 5 dimes once on a misgrade and they only resolved it after checking boxscores from two different websites. I don't know what lowvig is doing but it's possible whatever program or person is grading the bets made a genuine mistake.

I have had problems with 5dimes too. The issue is resolved onnlivechat after about 10 minutes too. Every book makes grading mistakes. They should be handled properly. This is being handled horribly.

[jbayko]

It was 28. Did you try sending them links of the boxscore? I had a similar issue with 5 dimes once on a misgrade and they only resolved it after checking boxscores from two different websites. I don't know what lowvig is doing but it's possible whatever program or person is grading the bets made a genuine mistake.

I always try to give them an official source too. It shouldn’t really matter too much in the case of a major sport since the data is likely all being fed from the same place, but it’s hard for them to argue with MLB.com, for example.

[Optional]

I have had problems with 5dimes too. The issue is resolved onnlivechat after about 10 minutes too. Every book makes grading mistakes. They should be handled properly. This is being handled horribly.

sent you a PM

[bubba]

was emailed this morning. after about 7-10 emails pointing out their mistake (and them telling me I was wrong basically every time), it was finally fixed. unacceptable service but the issue is thankfully done with