Betonline cancelling perfectly valid ML wager on live MLB

[RemRoos]

Tonight in live MLB betting I placed a bet on Atlanta Braves ML -240 somewhere during I believe the 3rd or 4th inning (can't remember which one but for sure one of the two) at 5:40 PM ET when they were leading 2-0. And nothing spectacular going on in terms of play on the field. Just a regular 2-0 lead early in the game. After placing my bet I logged out and enjoyed watching the game, cheering for my win. But then an hour later I logged in to my acccount again and found out the bet was cancelled without any notice.

I honestly do not understand this. Went into livechat and as always the CS employee had no clue. First he said "the marketing department had made a mistake and that is why it got cancelled". I asked what marketing had to do with placing a bet, and then he apologized for giving wrong info and stated some general rules about them having the right to cancel bets placed on clear error lines etc. And said it was not his call and he was just passing along info.

But since when is a -240 bet on a team leading 2-0 early in the ball game a clear error? Other sportsbooks had comparable odds at the time of bet placement.

I have filed a complaint about this to SBR and hope they can follow it up. If this one gets cancelled then they have the right to cancel literally anything they like. And if this does not get re-graded to a winner then I have lost all my confidence in BOL and will withdraw all funds and stop betting there forever.

Will keep you posted on this one.

[rangerz2478]

If it really was placed at 2-0 in the 3rd/4th, -240 seems perfectly accurate.

[dealer wins]

Always best to do live bets at an exchange, you know they wont be voided then!

[RemRoos]

If it really was placed at 2-0 in the 3rd/4th, -240 seems perfectly accurate.

Yes really, I also checked other prices and they were along those lines. BOL just had a tiny 1-2% better line at that point but that cannot be called a clear error.

[michael777]

keep us updated,sounds like Bet Online is in the wrong here

[jtoler]

Always best to do live bets at an exchange, you know they wont be voided then!

always a response similar to this, whats the purpose of your response. so never do live bets at a regular sportsbook huh. youre so ahead of the curve

[euronet]

Always best to do live bets at an exchange, you know they wont be voided then!

Which exchanges offer live betting on baseball/mlb with decent liquidity?


@RemRoos
Do you have cancelled wager in your account history or they also delete it from list?

[RemRoos]

Which exchanges offer live betting on baseball/mlb with decent liquidity?


@RemRoos
Do you have cancelled wager in your account history or they also delete it from list?

Cancelled wager is in the list of graded bets

[SBR Drew]

Tonight in live MLB betting I placed a bet on Atlanta Braves ML -240 somewhere during I believe the 3rd or 4th inning (can't remember which one but for sure one of the two) at 5:40 PM ET when they were leading 2-0. And nothing spectacular going on in terms of play on the field. Just a regular 2-0 lead early in the game. After placing my bet I logged out and enjoyed watching the game, cheering for my win. But then an hour later I logged in to my acccount again and found out the bet was cancelled without any notice.

I honestly do not understand this. Went into livechat and as always the CS employee had no clue. First he said "the marketing department had made a mistake and that is why it got cancelled". I asked what marketing had to do with placing a bet, and then he apologized for giving wrong info and stated some general rules about them having the right to cancel bets placed on clear error lines etc. And said it was not his call and he was just passing along info.

But since when is a -240 bet on a team leading 2-0 early in the ball game a clear error? Other sportsbooks had comparable odds at the time of bet placement.

I have filed a complaint about this to SBR and hope they can follow it up. If this one gets cancelled then they have the right to cancel literally anything they like. And if this does not get re-graded to a winner then I have lost all my confidence in BOL and will withdraw all funds and stop betting there forever.

Will keep you posted on this one.

thanks s for the post we will look into this.

[RemRoos]

thanks s for the post we will look into this.

Hi Drew, thanks!

Any idea how long it might take before you talk to Betonline about my complaint? It is now 5 days ago I submitted the complaint and have not heard back.

And for a previous complaint of 4 weeks ago I have still not heard anything back either from SBR.

[SBR Drew]

Should have update soon...fingers crossed.

[RemRoos]

Should have update soon...fingers crossed.

Still waiting...9 days now and not even an email from SBR that they are working on it.

You did receive my complaint in good order, right? Just double checking....

[bubba]

Still waiting...9 days now and not even an email from SBR that they are working on it.

You did receive my complaint in good order, right? Just double checking....

Betonline is a great book. As long as their are no issues. They are horrible to deal with when things are not smooth. They may be the best to deal with (for a us players) when things are smooth.

[JoeCool20]

Yeah when most of us can bet in our own state, or go to a neighboring state to bet, then these cheating Sports-books will be obsolete.

I can't wait.

[RemRoos]

Should have update soon...fingers crossed.

Still no update? It's been 12 days now and 6 days after you said we should have an update soon.

And all my emails to SBR have been unresponded.

[michael777]

not surprised,betonline NEVER,I mean NEVER responds to emails when there is a problem,and please,nobody come here and say otherwise because that's a FACT

[RemRoos]

not surprised,betonline NEVER,I mean NEVER responds to emails when there is a problem,and please,nobody come here and say otherwise because that's a FACT

Well Betonline did reply to my emails. But just with standard replies only and not really answering my questions.

I was talking about SBR not replying to my emails unfortunately.

[SBR Drew]

RemRoos we are looking into this.. please be patient. I understand it can be frustrating but we are doing what we cam here.

[scottgodson1985]

they did this to me too on a live nfl game bet was onyl for like a $100. of course the bet won and then cancelled

[SBR Forum]

BetOnline voided both wagers within 3 minutes, their traders intended to offer -350.

[bubba]

"Other sportsbooks had comparable odds at the time of bet placement." Can this be proven or disproven?

Is there not more leeway given to protect the customers from a book cancelling live wagers? Id say before a game starts, if a book intends to offer -350 and hangs a -240 , cancelling is fair (although this shouldnt happen! it should be rare as heck to hang a mistake like this, especially for more than a minute or so. )

But for live betting a "bad line" has got to be much more obvious or books can rip people off to no end. If they intended to hang a -260, could they make a -240 a bad line? what if they intended a -241? Im not mathematician but I am pretty sure the math states that -240 to -350 is nowhere near the difference of -240 vs -130. Players need to be protected. -240 instead of -350 does not feel like an obvious bad line when dealing with the fluid line movements of a live betting market. But what do I know.

And if they did cancel the wager after 3 minutes I would hope they instantly emailed customer and put a note in his account right away.

[SBR Forum]

"Other sportsbooks had comparable odds at the time of bet placement." Can this be proven or disproven?

Is there not more leeway given to protect the customers from a book cancelling live wagers? Id say before a game starts, if a book intends to offer -350 and hangs a -240 , cancelling is fair (although this shouldnt happen! it should be rare as heck to hang a mistake like this, especially for more than a minute or so. )

But for live betting a "bad line" has got to be much more obvious or books can rip people off to no end. If they intended to hang a -260, could they make a -240 a bad line? what if they intended a -241? Im not mathematician but I am pretty sure the math states that -240 to -350 is nowhere near the difference of -240 vs -130. Players need to be protected. -240 instead of -350 does not feel like an obvious bad line when dealing with the fluid line movements of a live betting market. But what do I know.

And if they did cancel the wager after 3 minutes I would hope they instantly emailed customer and put a note in his account right away.

BetOnline said the first wager , $2,400 at -240 was cancelled within 3 minutes, as was the second wager of $1,000 placed one minute after that wager. The correct line was -350. It was an error. It happens sometimes with live wagers.

[bubba]

BetOnline said the first wager , $2,400 at -240 was cancelled within 3 minutes, as was the second wager of $1,000 placed one minute after that wager. The correct line was -350. It was an error. It happens sometimes with live wagers.

what if they intended -260? would they be able to cancel -240 then? where is the line? Is there not more leeway with live betting markets?

How do we know the line was an error? Just because betonline said so? thats the scary part to me. There is no proof given (odds at other books or any other formula given or other). It is betonline telling sbr its a bad line and we just take it as fact? Im not saying its a good line but I dont think the concerns I express are unreasonable.

[dark star]

Can't stand BOL

[bubba]

Can't stand BOL

I can stand them. They are severely flawed (especially with customer service) but they are a solid out for me. But the question stands.

Can a book just say bad line for any wager and cancel it fairly? Then it would reason that any book can do this. An A book or a D book can cancel any live betting line they choose with no proof of anything and we just give the book the benefit of doubt. Honor system. Thats scary to me if thats the case.

Dont get me wrong, its great they did this within 3 minutes. But in live betting things can change dramatically within 3 minutes. Did they here? Did they notify the customer right away? more questions than answers currently.

[Optional]

what if they intended -260? would they be able to cancel -240 then? where is the line? Is there not more leeway with live betting markets?

How do we know the line was an error? Just because betonline said so? thats the scary part to me. There is no proof given (odds at other books or any other formula given or other). It is betonline telling sbr its a bad line and we just take it as fact? Im not saying its a good line but I dont think the concerns I express are unreasonable.

I think that's tough to answer as it's not a black and white thing you can say for every case.

But do you think -240 to -260 is a large enough error to justify cancelling?

Have you ever seen a reputable book cancel over that difference?

But, if an operator makes an input error, no matter how small it is, and the book notices it fast, they all retain the right to correct that.

[bubba]

I think that's tough to answer as it's not a black and white thing you can say for every case.

But do you think -240 to -260 is a large enough error to justify cancelling?

Have you ever seen a reputable book cancel over that difference?

But, if an operator makes an input error, no matter how small it is, and the book notices it fast, they all retain the right to correct that.

So you are saying if a live line was put up at -140 and the operator fully intended to put up -141 it can be cancelled within say 5 minutes (thats pretty quick). Even though 5 minutes later the new market may be anywhere from -500 to +500 based how fast things can change. And we just take the words of the bookie? no proof of any kind is needed? thats scary.

Do i think -240 to -260 is enough to justify cancelling of a wager? Maybe I am too strict but if i ran a book, id never cancel a wager like that. Maybe if it was the super bowl with 10 days before the game and everyone knows exactly what the market is. Or if there was such a glitch that the comeback on the -240 was +250 or something like that. At that point a potential error is obvious. But otherwise, for live markets i think cancelled -240/+200 when its supposed to be -260/+220 is an abuse of power. Especially with no proof.

[cashin81]

That is too small of a difference to cancel a bet. Seems fairer to pay out at correct odds.

I doubt Ibas would consider -240 instead of -350 an "obvious" error.

[cashin81]

https://portal.betbrain.com/football/australia/npl-queensland/queensland-lions-sc-v-north-queensland-united/#!/odds/both-team-to-score/full-time-excluding-overtime/

if u look at something like that, both to score no, the books range from 1.22 upto 1.38 - so is one of them an error, or not?
As the difference isnt huge, common sense says none of them are errors - more likely slow moving lines that arent errors... or just difference of opinion...

[RemRoos]

Okay SBR, thanks for the reply.

Do you think -350 or -240 is such a huge difference that it allows a cancellation without any notice?
I logged out a couple of minutes after placing the bets to watch the game, and did not receive any email or notice about the cancellation. If they cancelled it 3 minutes after my placement I must have just missed it, but I find it rediculous to void a wager for such a relatively small odds difference. After all we are talking about just a couple % here.

It's not like they revesed odds (like giving +240 instead of -240) or a mistype (like giving +1000 instead of +100), it's just that their system apparently didn't update the odds they wanted.

There was nothing in the pitch going on where I "took advantage" of a situation where I had a clear advantage. They apparently just offered a bit more value in their odds than they intended to.


It surprises me that when accounts are hacked and ten thousands of USD stolen, Betonline just reimburse customers without much hassle (at least that's what I heard), and then for 2 bets totalling around 1700 USD they are being so childish here.

I would be happy if they can settle the bets at -350 odds instead. I would take that. Then at least I have some of my winnings back.

Do you think you can suggest this to Betonline please?

[bubba]

Okay SBR, thanks for the reply.

Do you think -350 or -240 is such a huge difference that it allows a cancellation without any notice?
I logged out a couple of minutes after placing the bets to watch the game, and did not receive any email or notice about the cancellation. If they cancelled it 3 minutes after my placement I must have just missed it, but I find it rediculous to void a wager for such a relatively small odds difference. After all we are talking about just a couple % here.

It's not like they revesed odds (like giving +240 instead of -240) or a mistype (like giving +1000 instead of +100), it's just that their system apparently didn't update the odds they wanted.

There was nothing in the pitch going on where I "took advantage" of a situation where I had a clear advantage. They apparently just offered a bit more value in their odds than they intended to.


It surprises me that when accounts are hacked and ten thousands of USD stolen, Betonline just reimburse customers without much hassle (at least that's what I heard), and then for 2 bets totalling around 1700 USD they are being so childish here.

I would be happy if they can settle the bets at -350 odds instead. I would take that. Then at least I have some of my winnings back.

Do you think you can suggest this to Betonline please?

Not that the onus is on you to prove this, but you stated earlier that other sportsbooks had comparable odds at the time. What sports books had what odds that you saw?

[RemRoos]

Not that the onus is on you to prove this, but you stated earlier that other sportsbooks had comparable odds at the time. What sports books had what odds that you saw?

Well, it's almost 2 weeks ago, but I know for sure Pinnacle and 10bet which I were looking at live odds were pretty close to -240.
I use decimal odds there and I believe odds were 1,37/1,38 there so that would be -263 or -270.
So yes ofcourse -240 were the best odds available at that moment but it's normal for a bettor to compare a couple books and take the best ones. For sure however is that their "intended" -350 odds would be the worst of all books at that moment and -240 is pretty close to market average. 100% sure not a "clear error"

[michael777]

bull shit move by betonline,no excuses accepted

[bubba]

Well, it's almost 2 weeks ago, but I know for sure Pinnacle and 10bet which I were looking at live odds were pretty close to -240.
I use decimal odds there and I believe odds were 1,37/1,38 there so that would be -263 or -270.
So yes ofcourse -240 were the best odds available at that moment but it's normal for a bettor to compare a couple books and take the best ones. For sure however is that their "intended" -350 odds would be the worst of all books at that moment and -240 is pretty close to market average. 100% sure not a "clear error"

Agree. And it is not fair for SBR to let a book say "we meant -350" and let them off the hook. I dont know the answer but the wager should have to be proven an obvious error to cancel. The default should be honoring the bet. If the default is not having bets honored, then the players have absolutely no protection.

It should be a big freaking deal to cancel a wager (especially mid-match). Not done ho-hum willy nilly. It should be done to protect the book when they screw up badly and need protection as a last resort. This sounds nowhere close to that (but i have not heard betonlines full story).

[shopp]

Total bullshit by BOL. Equivalent of stealing and SBR doesn’t help player...again. Advertising dollars by BOL are strong....