Please help me with this bet in SBobet

[AlboX]

Hi guys, can you help me please.



I took this bet in sbo. Uruguay to win all group games @5

Ok, Uruguay won all games.

But sbo is paying me only a part of this bet, because they are telling me that Croatia and Belguim got to win all their groups matches too. So they applies dead heat rule.

I think this is totally wrong. Because my bet, never considered the other groups matches. My bet was only Uruguay to win all their groups games, nothing more.

If I had to bet uruguay to get the most points in the first stage. Rule would be right, because 3 teams with 9 points. But this is not the case.

My bet not consider the other groups.

What do you think guys. Am I wrong? Or sbo is making a mistake.

Please your help.

[Optional]

I've just read all their rules and my head is spinning a little still at the moment.

I started out like you, thinking this was a weird thing for them to be claiming. But I think I understand their logic, unfortunately.

When you bet was it a market with Yes and No options for just that proposition?

Or was it a single market with each team listed with odds to Win All Matches?

If it was the second, their Outright Market rules apply, and it is a dead heat

[AlboX]

It was yes or not market.

Bet didn't say any about other groups. It is the same bet that: Uruguay over 7.5 point. I even remember the odds were the same @5

[Optional]

It was yes or not market.

Bet didn't say any about other groups. It is the same bet that: Uruguay over 7.5 point. I even remember the odds were the same @5

If that is correct, then I agree you have a full winner.

It seems weird they could accidentally misgrade that sort of market too.


I would email again explaining that it was a single Yes/No market and also that URG Over 7.5 was the same odds and ask them to please escalate the issue to a manager to review.

You can also submit a Sportsbook Complaint form if you can't sort it out yourself and an SBR agent can try.

[AlboX]

Thanks for your help mate. I really appreciate it

[cashin81]

uruguay to win all their group games, was around 4.80.. 2.40 x 1.25 x 1.60 roughly..
your bets a winner 100%, why no one else has complained until now is strange.,

[cashin81]

actually the word "outright" on your betslip, suggests other teams are considered...it suggests uruguay should beat other teams..

the odds for uru to win all their games is right, i think they put it in the wrong market - i dunno.

[lonnie55]

SBO made a mistake and will surely regrade your bet

[Alfa1234]

They graded it according to their rules and did it correctly. This bet was found under "football", under the subsection "outright".

Rule 11.5 from the betting rules (outright rules, which this bet clearly was as stated in the betslip):

https://gyazo.com/02a8ebce6386c56920a5ce3f0b8327e6

11.5 The Dead Heat Rule applies to all outright betting.

I do think you have a good case though, as a payout of 1.33 is clearly not correct for that kind of bet.

[lonnie55]

They graded it according to their rules and did it correctly. This bet was found under "football", under the subsection "outright".

Rule 11.5 from the betting rules (outright rules, which this bet clearly was as stated in the betslip):

https://gyazo.com/02a8ebce6386c56920a5ce3f0b8327e6

11.5 The Dead Heat Rule applies to all outright betting.

Seems like a very clear case...sorry OP, but you didn't interpret the rules correctly. If you add up the win odds for the 3 Urugay games in what would be a parlay bet...+600 would have been quite a bitt off.

Seriously? Are you sure that it doesn't mean: Dead heat rule applies when it's necessary?

I don't see how the player should assume that the outcome of other groups would affect his bet.

I mean, you already said it: If he just placed his money on a parlay he would have get even better odds without taking any other risks:




This clearly feels wrong

[cashin81]

i think the bet is just uru to win all their games, should be paid in full.

the term outright, shouldnt be there.

That does suggest uru to win all their games AND no one else to do so, or you tie - in which case the odds should be higher than uru just to win all their games..... but thats just a stupid bet no one would want.

[lonnie55]

For instance when you've placed a bet on the outright market 'To score fewest goals in the tournament' and you chose Panama @8.50

In the end there are 13 teams who scored 2 goals, dead heat rule applies and the price is going to be divided by 13.

If Panama had not score a goal against Tunisia it would be the only team with 1 single goal and you would have get fully paid.

So this is what I understand under Dead Heat Rule.

OP's betting market was not 'Will win all its group matches' where you could have chosen from all the 32 participating teams. It was a binary 'yes' or 'no' market for one specific team. And the price was like you would have made a parlay on 3 consecutive Uruguay wins. The additional risk that other teams could win all their group matches should have been honored but it wasn't since odds were the same.

[Optional]

actually the word "outright" on your betslip, suggests other teams are considered...it suggests uruguay should beat other teams..

the odds for uru to win all their games is right, i think they put it in the wrong market - i dunno.

Not sure how that could happen but it would explain the grading at least.

[cashin81]

1x bet lol

[cashin81]

Not sure how that could happen but it would explain the grading at least.

somethings def wrong.... its like saying uru to win their group at normal odds 1.80...... then sticking it in an outright market - then claiming hey 7 other groups also had a winner - tie.

shouldnt be in outright market..

[lonnie55]

the term outright, shouldnt be there.

That does suggest uru to win all their games AND no one else to do so, or you tie - in which case the odds should be higher than uru just to win all their games..... but thats just a stupid bet no one would want.

I agree. The way SBO graded his bet would have been correct when he had to have picked Uruguay out of 32 teams (with a maximum of 8 winners).

But wasn't the case.

[chuda]

i wouldn`t stop till i get fully paid .

did they did that on purpose or mistakenly put offer under outright section, never considering/forgetting about their own rules ... only actions by authority would uncover that... at a moment just couple of man in suits would know, how it came to be.

as it stands, by all entanglement by their rules and their "rules rules"... it is an outright bet and dead heat applies .

but

it`s an Asian bookmaker who is licensed in Europe under Isle of Man, so stands under British regulations of advertising.
i assume your not from Philippines , but Europe ...

by consumer law, they provided Inadequate or unclear information about the restrictions and conditions that apply to promotion, and misleading advertising and/or failure to make significant conditions of a promotion clear.

The CAP and BCAP Codes are the UK's advertising rules for agencies, advertisers and media owners

here are some points from rules :

3.1 - Advertisements must not materially mislead or be likely to do so.
3.2 - Advertisements must not mislead consumers by omitting material information. They must not mislead by hiding material information or presenting it in an unclear, unintelligible, ambiguous or untimely manner.
3.10 - Advertisements must state significant limitations and qualifications. Qualifications may clarify but must not contradict the claims that they qualify.

so on your bet slip, outright is marked, outright in their rules states - dead heat applies, but seems (from what i see, i didn`t see their offer on their web page) nowhere states condition , that dead heat implies all eight group outcome/summary .
even if there was somewhere T&C`s apply , and specific rule mentioned, but i doubt, since your offer odds are smaller than, combined Treble on straight 3 way outcome, it leads me to believe,that, there wasn`t any conditions against named outcome.
so it`s clearly fails under new regulations in LCCP under Gambling Commission that : Ensuring that gambling is conducted in a fair and open way.

what can you do....

arm yourself with patience:
what European bookies never tell you, that law requires licensees to complete their complaints procedure in full, and either resolve the complaint or agree that they are at a stalemate or ‘deadlock’ with the customer, within eight weeks of receiving the complaint.

so yes, it`s gives them 8 weeks, to keep telling you, that they are right, and if you don`t do anything after it goes in "deadlock" folder and stays there forever.

collect with copy/paste or "print screen" all live chat conversations, save E-mails...
try to resolve yourself at start, explain, that you have been mislead with conditions or they have been not clearly stated. Explain that rather you would choose straight 3 way treble instead with better odds and no dead heat condition.
If you getting nowhere on live chat conversation, you can always mention it to second party , that you are not getting any closer to resolve situation and would like to speak to his supervisor. if you get or don`t get anyone higher than some help desk boy, who just copy/paste answers from his instructions page, either way still mention, that you feel that bet you took, had unfair or/and unclear conditions. If they tell you, it`s your problem, you didn`t see or understood T&C`s (if there was any specific) and took on their offer, you have all rights to turn to free instances what helps resolve gambling complaints as IBAS or Resolver , which works together with UK`s Gambling Commission. there`s some more out there..

what i wanted to ask, is what that "E" stands for under odds ?
and did you thick any Each way box or insure bet option before pressing , bet now ?

[lonnie55]

what i wanted to ask, is what that "E" stands for under odds ?

It stands for European odds

[PharaohUB]

The odds to win the Russia game alone had a better payout than this bet so it makes no sense. The tricky part is if they decide they listed the bet incorrectly they may decide to refund all wagers and then you will get screwed even more. Hopefully they do the right thing by you though.

[cashin81]

The odds to win the Russia game alone had a better payout than this bet so it makes no sense. The tricky part is if they decide they listed the bet incorrectly they may decide to refund all wagers and then you will get screwed even more. Hopefully they do the right thing by you though.

good point. Likely they wont bother checking what odds should be in either case. Uk books generally would.

Theres a smaller chance they actually meant Uruguay to win all games and end up with more points than everyone else, or you tie - in which case im guessing the payout would be smaller than 5.00. As it was 3 way tie.

Im fully behind SBO though , I dont think this was intentional, it could be lost in translation. It could be they meant "pre tournement" bet and thought "outright" is the same as saying before tournament starts.

[lonnie55]

A formal error by the bookie should not lead to player's got punished because it's clear what the bookie did offer and the player was betting on and the price is like a 3 win parlay so SBO should do the right thing and pay him the full amount

[chuda]

It stands for European odds

lol... they made that part double clear,
other way, it would be so confusing, seeing 5.00 coefficient and thinking is it american..is it British... does it returns 1 X 5.00


i just went to SBOBET and click two bets... under outright section
Urugay to win Portugal in 90 min
and
France to reach 1/4 finals

both bets says outright beside, so what now ? ... if anybody else reaches 1/4 final or anyone else wins in 90 minutes in last 16 round ... Dead Heat rule applies ??? because it`s an outright bet now?


fkn blx .. your bet didn`t had any rule for it to include any other group outcome ! otherwise it would be most sh***ies bet offer in WC !
think about it...
you first of all need 3 straight wins, or your bet loses, what everywhere else was around @ 5.50 E ( E for Europen, lol)
but you got it @ 5.00 + still with a chance not fully paid if other group outcomes has as well :
Brazil to win all group games + Germany to win all group games + France to win all group games ...and so on... wtf ?

fkn horse apples, you explain that to them or ask for them to clearly point out to you, where was that - so stupid rule for such an sh**ty offer included !

[lonnie55]

lol... they made that part double clear,
other way, it would be so confusing, seeing 5.00 coefficient and thinking is it american..is it British... does it returns 1 X 5.00


i just went to SBOBET and click two bets... under outright section
Urugay to win Portugal in 90 min
and
France to reach 1/4 finals

both bets says outright beside, so what now ? ... if anybody else reaches 1/4 final or anyone else wins in 90 minutes in last 16 round ... Dead Heat rule applies ??? because it`s an outright bet now?


fkn blx .. your bet didn`t had any rule for it to include any other group outcome ! otherwise it would be most sh***ies bet offer in WC !
think about it...
you first of all need 3 straight wins, or your bet loses, what everywhere else was around @ 5.50 E ( E for Europen, lol)
but you got it @ 5.00 + still with a chance not fully paid if other group outcomes has as well :
Brazil to win all group games + Germany to win all group games + France to win all group games ...and so on... wtf ?

fkn horse apples, you explain that to them or ask for them to clearly point out to you, where was that - so stupid rule for such an sh**ty offer included !

Imagine 5 other teams won all their group games then he even would have lost parts of his money

[cashin81]

France the only team to reach qtr finals - or you tie

[chuda]

France the only team to reach qtr finals - or you tie

@ 1.65 ...worth a shot

[AlboX]

Still nothing.....

[cashin81]

i would have been paid in full and lost it by now.

[AlboX]

Ok guys. Sbo is not going to pay me, they keep saying the same.

I read Chuda post, but I didn't understand very well.

Do you know what else can I do? Where can I complain about this bet? Please.

[cashin81]

Ok guys. Sbo is not going to pay me, they keep saying the same.

I read Chuda post, but I didn't understand very well.

Do you know what else can I do? Where can I complain about this bet? Please.

can u post their actual reply?

[chuda]

https://www.ibas-uk.com/contact-ibas/

https://www.resolver.co.uk/rights-guide/gambling

[chuda]

can u post their actual reply?

would like to see as well

[Optional]

Ok guys. Sbo is not going to pay me, they keep saying the same.

I read Chuda post, but I didn't understand very well.

Do you know what else can I do? Where can I complain about this bet? Please.

Did you submit the SBR Sportsbook complaint form I linked above?


If you are in Europe, Isle of Man is the correct regulator to appeal to.

[AlboX]

Did you submit the SBR Sportsbook complaint form I linked above?


If you are in Europe, Isle of Man is the correct regulator to appeal to.

Yes I did.

I am from south america

I didn't save the chats, but I can do it again. They always give me the same answer

[Optional]

Isle of Man is also the correct regulator for Sth America.

[moojoo]

Thats ridiculous. Odds should be at least 7.00 if dead heat is involved as rule.