So Betfair are straight up thiefs.

[mirinquads]

So this happened:

They have a promotion where you double your deposit. You have to play it through and everything, but apparently there is a limit to this time, which is at the very bottom of the terms of conditions., that you have 90 days to play it through, and if not they take your penetrating deposit money as well as what you have won. What the penetrate?

I mean it's in the terms, but that's just plainly stealing.

https://promos.betfair.com/promotion?promoCode=dkbuy4xzskacop

You should be able to see it here if you change the language in the corner I think.

I mean, that shit should be straight up illegal? I mean what is that, it's an obvious con. I'm guessing I have no recourse, but please for your own sakes do not use that piece of shit scam site.

What would you do in this situation?

[BigOrange]

I would read the fukking rules and not cry when I was too dumb to do so.

[mirinquads]

Anyone with something intelligent to add?

I already pointed this out, i made a mistake. That should not allow them to penetrating straight up steal my money out of the book though.

[Optional]

Are you in Denmark?

If so, there is something you can do if you feel like the terms are unfair. Betfair has a Danish specific license and the Gaming Authority there is apparently quite responsive. https://spillemyndigheden.dk/

But running those terms through Google translate (can not see any language select box on the page) it honestly looks fairly well pointed out to me. :\

[BigOrange]

I agree that I am too fukking dumb to read the rules when I take a bonus offer?

So instead I'll make a thread and cry about it on SBR.

Fixed

[mirinquads]

Are you in Denmark?

If so, there is something you can do if you feel like the terms are unfair. Betfair has a Danish specific license and the Gaming Authority there is apparently quite responsive. https://spillemyndigheden.dk/

But running those terms through Google translate (can not see any language select box on the page) it honestly looks fairly well pointed out to me. :\

It is, but it just doesnt seem right that it's legal to steal ones money, just because you put it in the terms and conditions, though. And it's not like it's well pointed out, when you run the bonus that doesn't come up anywhere, ant it's all the way in the bottom.

[Optional]

It is, but it just doesnt seem right that it's legal to steal ones money, just because you put it in the terms and conditions, though. And it's not like it's well pointed out, when you run the bonus that doesn't come up anywhere, ant it's all the way in the bottom.

Shoot an email to that Danish regulator and tell them what you think. It's about what Danes think is fair in your case. So you could have an argument they will agree with.

[lonnie55]

I guess to figure out if it's legal or not in Denmark you'll have to ask a lawyer.

In Germany we have a similar promotion but no word in the terms about losing your deposit if you don't meet the bonus requirements within the 90 days.

[shaunovery]

Think 90 days is enough time to roll you're deposit

[Hareeba!]

Think 90 days is enough time to roll you're deposit

ok that you don't get to keep the bonus but no way should they be able to steal what remains of your deposit

[cyclingbettor]

ok that you don't get to keep the bonus but no way should they be able to steal what remains of your deposit

As I was reading the replies to this thread, I found myself thinking "Am I the only one who thinks these terms and conditions seem ridiculous"? Glad to see someone else in the universe thinks the same way...

I mean, it's one thing to ask whether or not it's in the terms and conditions, but you also need to ask whether or not it seems reasonable. I am located in Canada, so I apparently can't use BetFair anyway, but if any other sportsbooks have bonus terms like this I'd be interested in knowing.

[Optional]

ok that you don't get to keep the bonus but no way should they be able to steal what remains of your deposit

As I was reading the replies to this thread, I found myself thinking "Am I the only one who thinks these terms and conditions seem ridiculous"?

A read of the terms posted does not reveal any reference to your deposit amount or losing it if not completed in time. The OP is/was just pissed off and venting. Not 100% sure what happened but confident BF hasn't retained a deposit amount illegally/unfairly.

But worth asking that Danish authority for an opinion as he has access to it though.

[Laker_crazy]

Personally, Betfair is not what is used to be after paddypower took over which does not have that good a reputation. So it is definitely a book one can avoid. Having said that, there is nothing wrong in this case, whether they specify it upfront or at the bottom of their terms and conditions, the fact remains that they have clearly specified it and it is the customer's responsibility to go through it.

[cyclingbettor]

But running those terms through Google translate (can not see any language select box on the page) it honestly looks fairly well pointed out to me. :\

A read of the terms posted does not reveal any reference to your deposit amount or losing it if not completed in time.

I'm confused....

Seeing as Canadians can't access Betfair anyway, though, I think I'll just stop worrying about this.

[LineShifterz]

So this happened:

They have a promotion where you double your deposit. You have to play it through and everything, but apparently there is a limit to this time, which is at the very bottom of the terms of conditions., that you have 90 days to play it through, and if not they take your penetrating deposit money as well as what you have won. What the penetrate?

I mean it's in the terms, but that's just plainly stealing.

https://promos.betfair.com/promotion?promoCode=dkbuy4xzskacop

You should be able to see it here if you change the language in the corner I think.

I mean, that shit should be straight up illegal? I mean what is that, it's an obvious con. I'm guessing I have no recourse, but please for your own sakes do not use that piece of shit scam site.

What would you do in this situation?

yes and no.... their bonus their rules .... obv it f ucking sucks ........ dirty rule for forcing ppl to gamble ....but 90days is a decent amount of time to rollover the bonus or go bust....

[Optional]

I'm confused....

Seeing as Canadians can't access Betfair anyway, though, I think I'll just stop worrying about this.

Yeah that could be confusing.

Bearing in mind I only got to read a google translated version of the terms, it appears to me fairly clear that there is a 90 day expiry where the bonus and any winnings from it will be lost if not completed fully by then. (the OP has said he does see this now)

But I can't see any reference to a deposit amount being mentioned. Just the bonus and winnings being cancelled.

I don't really understand what has happened to the OP, I just suspect it has been done properly by the terms.

That said, the OP is saying he does not think that terms that allow them to act this way should be allowed to exist. The best way to deal with that is to approach the Danish regulator. It's a good opportunity to actually do it as I believe this regulator is quite pro-player and will at least listen and give an opinion back probably.

[lonnie55]

Now I am confused, too.

Did OP even lose his deposit or just his winnings?

[mirinquads]

Now I am confused, too.

Did OP even lose his deposit or just his winnings?

I lost the deposit. Whats confusing here?

[shaunovery]

I lost the deposit. Whats confusing here?

Seems very harsh to lose deposit as well

[lonnie55]

I lost the deposit. Whats confusing here?

Can you pls cite the relevant term in Danish language? I can't figure it out by google translate.

/ Ah ok, I guess it's the following phrase: "Hvis du ikke fuldender gennemspilningskravet inden for 90 dage, vil det tilbageværende beløb gå tabt."

[Ruifgalmeida]

losing the deposit is fuc king steal

[Optional]

I lost the deposit. Whats confusing here?

Quite a bit really.

If you 'lost' your deposit that is saying you gambled it away. Are you trying to say they confiscated your deposit without you having bet it?


Your story appears to be that you made a deposit, more than 90 days ago.

Never made a bet with that deposit, and only partially made use of the bonus money you were awarded.

And then more than 90 days later you are saying you came back and Betfair not only cancelled your bonus but also confiscated the deposit money which you had not bet.


Is that about right?

If so, I dont think it has anything to do with the bonus terms. Because like I said those terms you posted only appear to deal with the bonus portion of you money. Not the deposit.

[mirinquads]

Can you pls cite the relevant term in Danish language? I can't figure it out by google translate.

/ Ah ok, I guess it's the following phrase: "Hvis du ikke fuldender gennemspilningskravet inden for 90 dage, vil det tilbageværende beløb gå tabt."

Exactly. It says:

If you do not complete the 90-day playthrough requirement, the remaining amount will be lost.

[mirinquads]

Quite a bit really.

If you 'lost' your deposit that is saying you gambled it away. Are you trying to say they confiscated your deposit without you having bet it?


Your story appears to be that you made a deposit, more than 90 days ago.

Never made a bet with that deposit, and only partially made use of the bonus money you were awarded.

And then more than 90 days later you are saying you came back and Betfair not only cancelled your bonus but also confiscated the deposit money which you had not bet.


Is that about right?

If so, I dont think it has anything to do with the bonus terms. Because like I said those terms you posted only appear to deal with the bonus portion of you money. Not the deposit.

Exactly. It says in the text.

BUT that's like saying, "We reserve the right to murder you if you don't play this bonus through at this and this time.." I mean you can't do some illegal shit just because you put it in your fkn terms?!

[Optional]

I don't think there is much that can be done about the bonus cancellation, but if they have also confiscated a deposit that hasn't been gambled, that is not fair industry practice whatever the terms say.

I think there must be more to the story though

If you want to send in a sportsbook complaint form SBR might be able to find out more but I hope that you will also email that Danish authority and see what they say. Betfair will care about what they think more than most other bodies.

[mirinquads]

I will have to have a talk with Spillmyndighederne as you pointed out, Optional.. Thanks for that.

In the mean time what else can i do? Is there anywhere I can get them some bad publicity, etc?

[Optional]

I will have to have a talk with Spillmyndighederne as you pointed out, Optional.. Thanks for that.

In the mean time what else can i do? Is there anywhere I can get them some bad publicity, etc?

I think you need to try and nail down exactly what has happened before going any further. It really isn't clear why this has happened. Those bonus terms don't appear to justify it to me.

Hopefully either that Danish Authority or an SBR agent can help you do that.

[mirinquads]

I think you need to try and nail down exactly what has happened before going any further. It really isn't clear why this has happened. Those bonus terms don't appear to justify it to me.

Hopefully either that Danish Authority or an SBR agent can help you do that.

"If you do not complete the 90-day playthrough requirement, the remaining amount will be lost."

Amount = the full amount, that's what i talked with them about @the customer service.
Step by step:

1. 300 $ deposit

2. Fail to play the bonus through, even though I'm up to like 900$ or so on the site.

3. Everything is taken, even my initial deposite.

[mirinquads]

Submitted a complaint to both. Can I get them on the front page of SBR or something like that?

[getlucky2win]

No way they should be able to take money u deposited. They stealing. Call the police

[cashin81]

No way they should be able to take money u deposited. They stealing. Call the police

can the ghostbusters help?

[cashin81]

Doesnt seem right.

The only thing to their credit is 90 days is a long time and its not stealing if its in the terms.

[piterp]

It could be glitch
Probably when bonus was added system start recognize deposit and bonus money as whole amount of bonus money and remove it when rollover was not done.

[rodneytrotter]

'Immediately after you sign up and transfer an amount to the promotion, you will receive your 100% bonus. When you receive your bonus, this and your own transfer will automatically be moved to your bonus account and you are ready to start playing'


As piterp says, the deposit and bonus are locked in until the turnover is made. Like many casino bonuses.

Did you think you could deposit, get a bonus added, lose the bonus and get your own money back?

Those days are long gone

[mirinquads]

Well, again yeah. But that shouldn't be legal. What right do they have to take my money, just because they put it in their terms. "If you enter into this promotion, and you fail to meet the demand, i now own your house"... No fuk that.