Beware Betonline.ag!

**Optional** · 03-31-17, 03:15 PM

LOL... MENSA guy writes a novel complaining because he didn't read the bonus terms beforehand and it's all the CS operators fault for not knowing to tell such a smart guy all of them.

**HedgeHog** · 03-31-17, 03:22 PM

Originally posted by Optional

LOL... MENSA guy writes a novel complaining because he didn't read the bonus terms beforehand and it's all the CS operators fault for not knowing to tell such a smart guy all of them.

Wait until he finds out that there's also a 30 day hold on his entire balance (also disclosed in the bonus rules).

**theluggage** · 03-31-17, 03:32 PM

Want proof, okay. These are the COMPLETE set of T&Cs for the Welcome Bonus:

A MINIMUM deposit of $50.00 is required to qualify for the bonus.
You will receive a 50% bonus on your qualifying first deposit only.
Deposits via Book-to-book do not qualify for this bonus.
The maximum bonus per deposit is $2,500.00.
There is a 10x (ten times) rollover requirement associated with this promotion.
In order to receive a bonus you must use promo code NEW2500 in the cashier while making your deposit.
You must use any existing free plays already in your account before claiming any new free plays.
This promotion is non-transferable.
The free plays you earn are for the sportsbook. They cannot be used in the Racebook, Casino, Poker, Live Betting or on Skill Games.
No withdrawals can be made within 30 days of claiming this promotion.
BetOnline reserves the right to alter or amend the terms and conditions of this promotion at any time without notice.
Please see BetOnline's general rules for additional terms and conditions regarding bonuses.

I guarantee you that most UK punters will assume from those ambiguous T&Cs that the 10x Rollover requirement will apply to the bonus money only. You can't even access your own money until you've bet 10x and it doesn't clarify that there!
Neither is a deposit mentioned there or on any page I accessed. This is the first time I've been subjected to a deposit fee and I feel cheated because it wasn't mentioned anywhere. British punters would not put up with that, I feel sorry for you if you feel that's acceptable. Perhaps we're not used to being abused like you are.
The Live Chat assistant told me the Freeplay bets counted towards the Rollover requirement, he obviously was 100% wrong. If you think that too is acceptable, I pity you, mate.

**Optional** · 03-31-17, 03:36 PM

Sounds like "British punters" do too much assuming based on your statements.

I hadn't noticed that in the past though. Maybe it's just MENSA members and not Brits in general?

You made an error and didn't read and understand the terms. Now you want to bash the book to death rather than accept responsibility it seems.

And yes, UK books are better in many ways than offshores. Thanks for the reminder.

**theluggage** · 03-31-17, 03:37 PM

It did indeed shock me that a bookie with that restriction would be considered A+, but at least that one was clearly marked.

Originally posted by HedgeHog

Wait until he finds out that there's also a 30 day hold on his entire balance (also disclosed in the bonus rules).

**theluggage** · 03-31-17, 03:48 PM

It's the ambiguous nature of the T&Cs that is really, really sucky. There's no, 'to clarify, you will not be able to withdraw your funds or the bonus until you bet 10x the total of both' like the good bookies have. I would much prefer someone read what I posted and avoid or know exactly what they're getting into, rather than be tricked like I was and have to suffer the banal rhetoric of a Moderator bathing in his own self-importance.

Originally posted by Optional

Sounds like "British punters" do too much assuming based on your statements.

I hadn't noticed that in the past though. Maybe it's just MENSA members and not Brits in general?

**Optional** · 03-31-17, 04:00 PM

Originally posted by theluggage

It's the ambiguous nature of the T&Cs that is really, really sucky. There's no, 'to clarify, you will not be able to withdraw your funds or the bonus until you bet 10x the total of both' like the good bookies have. I would much prefer someone read what I posted and avoid or know exactly what they're getting into, rather than be tricked like I was and have to suffer the banal rhetoric of a Moderator bathing in his own self-importance.

Is it really that ambiguous?

They give you the link to the rules and tell you to check them and when you click #5 says this;

"Minimum rollover requirement is defined as [deposit + fees + bonus] multiplied by [required rollover]."

It seems pretty clear to me.

I kind of agree the card deposit fee is easy to miss if you don't look for it, but it's there too;

"When a player chooses to deposit via credit card, debit card or gift card s/he will be responsible for reimbursing the company 6.5% of the total amount processed at the time of deposit."

I get you're pissed and I probably was a bit too flippant with you... but it's tiring to see these sort of rants where someone has not done the basic reading of the bonus terms and when they realize go about trying to analyse every fault they think they can find to criticize the book.

Even if the terms do suck, as far as i am concerned you lose your rights to rant about it if you don't read the rules.

**JAKEPEAVY21** · 03-31-17, 04:03 PM

maybe they will let you forfeit the bonus so you can get rid of any rollover and request a payout.

**theluggage** · 03-31-17, 04:31 PM

No. Even that additional rule you quoted says nothing about not being able to withdraw your own money. In the 12 other bookies I've deposited at, including one rated C on this site, not one has ever dared withhold my own money from me. This one, supposedly A+ rated, did it without clearly saying it would.

"There is a 10x (ten times) rollover requirement associated with this promotion." and
"Minimum rollover requirement is defined as [deposit + fees + bonus] multiplied by [required rollover]."

...do NOT equal, "you will have absolutely no access to all your money until you complete the rollover." How can anyone imply that's clear?!

As for the deposit fee, I didn't for a minute think there would be one hidden away in extra T&Cs. To have one is despicable in my opinion, to have one that is NOT in any way clearly shown is disgraceful. I am so annoyed that a bookie with these bad practices is rated A+. They are both so unethical.

I get it, man. You're sick of idiot newbies ranting about things they don't understand or have missed. I'm trying my best to show you that isn't the case here (and clearly losing). I know what I'm doing on non-US bookies. These things may be common and obvious to you who are used to them, but I thought the mistakes I made would be very, very easily made by someone else unfamiliar with bookies with these unethical practices.

Read Bet365's, BetVictor's, Betfair's, PaddyPower's Welcome Bonus' T&Cs and you'll see they are much, much clearer. This forum's only getting my rant because it chose to give betonline.ag an A+ rating, which influenced my decision to try it. In my limited experience it deserves one much, much lower on these two factors alone.

Originally posted by Optional

Is it really that ambiguous?

They give you the link to the rules and tell you to check them and when you click #5 says this;

"Minimum rollover requirement is defined as [deposit + fees + bonus] multiplied by [required rollover]."

It seems pretty clear to me.

I kind of agree the card deposit fee is easy to miss if you don't look for it, but it's there too;

"When a player chooses to deposit via credit card, debit card or gift card s/he will be responsible for reimbursing the company 6.5% of the total amount processed at the time of deposit."

I get you're pissed and I probably was a bit too flippant with you... but it's tiring to see these sort of rants where someone has not done the basic reading of the bonus terms and when they realize go about trying to analyse every fault they think they can find to criticize the book.

Even if the terms do suck, as far as i am concerned you lose your rights to rant about it if you don't read the rules.

**theluggage** · 03-31-17, 04:34 PM

Thanks for your suggestion. The Live Chat agents seem unwilling to do anything like that, but maybe if I really, really complained... What agro... I bet they'd still keep the hidden deposit fee too. How unethical! How on Earth are they A+?!

Originally posted by JAKEPEAVY21

maybe they will let you forfeit the bonus so you can get rid of any rollover and request a payout.

**Optional** · 03-31-17, 04:41 PM

Originally posted by theluggage

No. Even that additional rule you quoted says nothing about not being able to withdraw your own money. In the 12 other bookies I've deposited at, including one rated C on this site, not one has ever dared withhold my own money from me. This one, supposedly A+ rated, did it without clearly saying it would.

"There is a 10x (ten times) rollover requirement associated with this promotion." and
"Minimum rollover requirement is defined as [deposit + fees + bonus] multiplied by [required rollover]."

...do NOT equal, "you will have absolutely no access to all your money until you complete the rollover." How can anyone imply that's clear?!

Rule #4 immediately above the one about rollover calculation says this;

"Player agrees not to request a withdrawal prior to meeting all stipulations, including rollover requirements."

Not trying to argue further but do really think that and the rollover are clear enough.

**theluggage** · 03-31-17, 04:47 PM

Another thing the T&Cs fail to mention is how the Rollover is calculated. Practically every other offer like this I've seen have minimum odds, usually between 1.5-2.0 (decimal) for a bet to count towards the Rollover. I contacted the Live Chat people to ask before depositing. I said:

"I don't see any minimum odds on the bonus offer, do all odds count towards the Rollover then?"
"There are no minimum odds", came the reply.
"So, I can bet at 1.01 and the bet still counts towards the Rollover?!"
"You can bet at whatever odds you wish to."

What I was told was not wrong, but it missed out one HUGELY significant factor. Only the minimum of the bet or winnings is counted. If you bet $100 at 1.01, $100 won't count towards the Rollover, $1 will! This crap isn't written in those first T&Cs, where it clearly should be, and wasn't disclosed to me when I asked about it on Live Chat!

NOT an A+ sportsbook...

**bubba** · 03-31-17, 04:48 PM

Originally posted by Optional

Rule #4 immediately above the one about rollover calculation says this;

"Player agrees not to request a withdrawal prior to meeting all stipulations, including rollover requirements."

Not trying to argue further but do really think that and the rollover are clear enough.

I dare anyone to defend the credit card fee. Charge 25% on ************ for all I care. But don't hide the fee. List it next to the info when deposing. It's extremely unethical. So op gets screwed right out of gate, can't blame him for not trusting them on the other issues. Betonlines practice of hiding the cc fee is extremely unethical.

**theluggage** · 03-31-17, 04:51 PM

Yep, I missed that. I've never had a bookie refuse access to my own money and wrongly, stupidly, thought it referred to the bonus only. Good bookies would have a clarification there. I feel conned and I'm angry. I don't understand how it's A+...

Originally posted by Optional

Rule #4 immediately above the one about rollover calculation says this;

"Player agrees not to request a withdrawal prior to meeting all stipulations, including rollover requirements."

Not trying to argue further but do really think that and the rollover are clear enough.

**theluggage** · 03-31-17, 04:55 PM

I agree 100%. How is it rated A+ still? Can this site put a warning on betonline's info? "WARNING hidden deposit fees" or something.

Originally posted by bubba

I dare anyone to defend the credit card fee. Charge 25% on ************ for all I care. But don't hide the fee. List it next to the info when deposing. It's extremely unethical. So op gets screwed right out of gate, can't blame him for not trusting them on the other issues. Betonlines practice of hiding the cc fee is extremely unethical.

**Optional** · 03-31-17, 04:57 PM

@Bubba, I'm not sure it's unethical as I can't see any real benefit to BOL not making it more clear. People deposit with cards for convenience usually and those that are happy to pay a fee for that convenience will still use it and those that dont want to wont be pissed off.

But theluggage isn't the first person to be surprised by it so think it should be a bit clearer.

Originally posted by theluggage

Another thing the T&Cs fail to mention is how the Rollover is calculated. Practically every other offer like this I've seen have minimum odds, usually between 1.5-2.0 (decimal) for a bet to count towards the Rollover. I contacted the Live Chat people to ask before depositing. I said:

"I don't see any minimum odds on the bonus offer, do all odds count towards the Rollover then?"
"There are no minimum odds", came the reply.
"So, I can bet at 1.01 and the bet still counts towards the Rollover?!"
"You can bet at whatever odds you wish to."

What I was told was not wrong, but it missed out one HUGELY significant factor. Only the minimum of the bet or winnings is counted. If you bet $100 at 1.01, $100 won't count towards the Rollover, $1 will! This crap isn't written in those first T&Cs, where it clearly should be, and wasn't disclosed to me when I asked about it on Live Chat!

NOT an A+ sportsbook...

This is the same system just about every bookie uses to calculate rollover, the lesser of the risk/win amount bet.

Pretty sure even Bet365 calculates it this way.

You should start asking questions about your thoughts rather than making these statements that just show you are not very experienced with these things. Offshore or UK. Just in general.

**theluggage** · 03-31-17, 05:06 PM

You are 100% wrong. You've just shown your inexperience, my friend. Bet365 and all of the similar European bookies I've used have minimum odds to count towards the Rollover (the odds vary from site to site, see my previous post) and ONLY the bet amount counts towards the Rollover, NEVER the winnings.

I've said this is my first North American bookie. You've just shown you know nothing about the Welcome Bonuses with Rollovers on the top European sites.

"Could be a bit clearer"? They're hidden! They're nowhere in sight of the deposit pages, it's disgraceful!

Originally posted by Optional

@Bubba, I'm not sure it's unethical as I can't see any real benefit to BOL not making it more clear. People deposit with cards for convenience usually and those that are happy to pay a fee for that convenience will still use it and those that dont want to wont be pissed off.

But theluggage isn't the first person to be surprised by it so think it should be a bit clearer.

This is the same system just about every bookie uses to calculate rollover, the lesser of the risk/win amount bet.

Pretty sure even Bet365 calculates it this way.

You should start asking questions about your thoughts rather than making these statements that just show you are not very experienced with these things. Offshore or UK. Just in general.

**bubba** · 03-31-17, 05:35 PM

[QUOTE=Optional;26881083]@Bubba, I'm not sure it's unethical as I can't see any real benefit to BOL not making it more clear. People deposit with cards for convenience usually and those that are happy to pay a fee for that convenience will still use it and those that dont want to wont be pissed off.

But theluggage isn't the first person to be surprised by it so think it should be a bit clearer.

Why do you think they dont warn you of it?? To say you cant see the benefit baffles my mind. You think they would have a practice so shady if they didnt beneifit from it? They have benefited from my depositing that matter at least twice (months or years apart). I would never have deposited with the fee. First time I was shocked. 2nd time (months or years later) i checked the page so carefully to make sure there was no fee mentioned. nobody in their right mind would think you have to check the terms of conditions. I had forgotten just how shady the practice was and got burned again.

is there another company on earth that charges a credit card fee without warning customers in plain sight? Please show me. To think that betonline does this without expecting a benefit is really giving them an extreme benefit of the doubt. makes it look like you are drinking the cool aid.

and i happen to like betonline. been with them for many years. but this practice always was and always will be wrong.

**Optional** · 03-31-17, 05:50 PM

Originally posted by theluggage

You are 100% wrong. You've just shown your inexperience, my friend. Bet365 and all of the similar European bookies I've used have minimum odds to count towards the Rollover (the odds vary from site to site, see my previous post) and ONLY the bet amount counts towards the Rollover, NEVER the winnings.

I've said this is my first North American bookie. You've just shown you know nothing about the Welcome Bonuses with Rollovers on the top European sites.

"Could be a bit clearer"? They're hidden! They're nowhere in sight of the deposit pages, it's disgraceful!

Why is it that people that feel the need to tell others how intelligent they are so often turn out to be kind of dumbasses do you think?

You sound like you are assuming again. Just because a book has an odds limit for bonus bets, it does not automatically mean they don't use the lesser of risk/win. You've probably just not noticed.

I can't even be bothered looking for a term to prove you wrong a fourth time.

Carry on.

**Venom72** · 03-31-17, 06:08 PM

Betonline is my fav book and most def worthy of an A+ rating, matter of fact i just cashed out with them via bitcoin and got it within a few hours, never had an issue with them

**Sportwetter84** · 03-31-17, 06:18 PM

definitely should mention the deposit fees when cashing in, especially since 6.5% is a lot and uncommon. And it surely benefits betonline not to mention those, because otherwise less players would cash in.

**theluggage** · 03-31-17, 07:11 PM

Omw, you can't admit you're provably wrong, so you resort to belittling me for the umpteenth time.

Originally posted by Optional

Why is it that people that feel the need to tell others how intelligent they are so often turn out to be kind of dumbasses do you think?

You sound like you are assuming again. Just because a book has an odds limit for bonus bets, it does not automatically mean they don't use the lesser of risk/win. You've probably just not noticed.

I can't even be bothered looking for a term to prove you wrong a fourth time.

Carry on.

**JAKEPEAVY21** · 03-31-17, 07:59 PM

Originally posted by theluggage

Omw, you can't admit you're provably wrong, so you resort to belittling me for the umpteenth time.

dude, he has been fair. It is your fault you didn't read or comprehend the rules. BTW, the rules regarding the rollover are standard.

Try following my earlier suggestion if you want out of there badly enough and maybe they will grant your request if phone them and explain your situation. I highly doubt you will be getting the CC fee back either way.

**theluggage** · 04-01-17, 12:16 AM

STANDARD FOR THE USA. The most experienced European punter would find them strange most likely shocking.

Originally posted by JAKEPEAVY21

dude, he has been fair. It is your fault you didn't read or comprehend the rules. BTW, the rules regarding the rollover are standard.

Try following my earlier suggestion if you want out of there badly enough and maybe they will grant your request if phone them and explain your situation. I highly doubt you will be getting the CC fee back either way.

**dealer wins** · 04-01-17, 12:17 AM

Reason number 234434 not to take bonuses lol

**Microphone** · 04-01-17, 09:29 AM

There's no such thing as free money. Earn it and pass on the bonuses. I'm with Dealer Wins.

**JAKEPEAVY21** · 04-01-17, 09:38 AM

Originally posted by theluggage

STANDARD FOR THE USA. The most experienced European punter would find them strange most likely shocking.

instead of complaining, try taking some responsibility...It was YOUR error.

**inv group** · 04-01-17, 11:40 PM

In my experience they pay quickly. Enough said

**Acedeuce** · 04-01-17, 11:59 PM

BETONLINE is a must to have in your arsenal. The freeplay bonus is a cherry on top.

**rwhalls** · 03-16-18, 10:57 AM

Service

Originally posted by theluggage

First time poster here. I can't believe this website has a A+ rating. I'm shocked and disgusted at their unethical practices. The T&Cs of their Welcome Bonus are so ambiguous and, frankly, misleading. This is my first non-UK bookmaker and I'm quite disgusted.

First off, when I deposited $500 they took $32.50 straight away as a fee! This was not clearly marked anywhere! Yes, I know now apparently it's in the depositing T&Cs, but it was NOT in the bonus T&Cs, it was NOT marked anywhere on the deposit pages and is frankly totally unethical. Perhaps North American punters are used to this kind of thing, but to a Brit this behaviour is shockingly poor. It amounts to stealing.

Then there's the bonus. Let me explain it here clearly because out of the 12 bookmakers I've joined, this is the first set of T&Cs I couldn't get to the bottom of. I deposited $500, $32.50 gets "stolen" straight away as a fee for using a Debit Card as the deposit method. I got given $250 as a Freeplay bonus. If a Freeplay bet wins, the winnings don't stay in the bonus section (like I believe they do at bet365), but go to your Real Money section. You canNOT withdraw that money. You have to complete the 10x Rollover, $7500 in my case, before you can even touch your own money, let alone any profit. I consider myself experienced with online bookmakers, I have a MENSA IQ (I don't usually tell people this, but just added it for emphasis, I guess) and I read the offer's T&Cs thoroughly. There were other hidden T&Cs not easily accessible or linked. Had I known all this beforehand, I would most definitely NOT have deposited at this site.

Finally there's the issue of misinformation from Customer Services Live Chat Support. There's proof of two conversations, I believe with the same person, where he totally and utterly misinformed me. He wasn't at all clear about explaining the offer's T&Cs and in one instance simply told me something that was 100% false. I was civil and polite - I wasn't ranting like I am now - but he just didn't seem to care if what he was saying was true or false. I've raised a complaint, but I'm not holding my breath.

I'm disgusted, ignore the A+ rating and AVOID, AVOID, AVOID. To you US punters out there, if this is the treatment you're used to - I have absolutely no idea if you'll consider all this normal, or not -try out UK and Irish bookmakers if you're allowed to, the best ones knock the socks off unethical Betonline.ag.

Rant over.

Out of business I guess

**Barrakuda** · 03-17-18, 02:09 AM

The Mensa IQ drop is possibly the funniest thing ever uttered in this forum.

**robbypark** · 03-17-18, 04:40 PM

It's funny looking back on this now that everybody thinks BOL sucks.

**jbayko** · 03-19-18, 12:52 PM

It's not really that funny, since we're talking about two completely different issues. The people who now think BOL sucks do so because of the recent website downtime. That has nothing to do with this thread, which is still about an OP who did not read the rules and was wrong about literally everything he wrote.

**MRivera42** · 03-19-18, 12:53 PM

Originally posted by theluggage

First time poster here. I can't believe this website has a A+ rating. I'm shocked and disgusted at their unethical practices. The T&Cs of their Welcome Bonus are so ambiguous and, frankly, misleading. This is my first non-UK bookmaker and I'm quite disgusted.

First off, when I deposited $500 they took $32.50 straight away as a fee! This was not clearly marked anywhere! Yes, I know now apparently it's in the depositing T&Cs, but it was NOT in the bonus T&Cs, it was NOT marked anywhere on the deposit pages and is frankly totally unethical. Perhaps North American punters are used to this kind of thing, but to a Brit this behaviour is shockingly poor. It amounts to stealing.

Then there's the bonus. Let me explain it here clearly because out of the 12 bookmakers I've joined, this is the first set of T&Cs I couldn't get to the bottom of. I deposited $500, $32.50 gets "stolen" straight away as a fee for using a Debit Card as the deposit method. I got given $250 as a Freeplay bonus. If a Freeplay bet wins, the winnings don't stay in the bonus section (like I believe they do at bet365), but go to your Real Money section. You canNOT withdraw that money. You have to complete the 10x Rollover, $7500 in my case, before you can even touch your own money, let alone any profit. I consider myself experienced with online bookmakers, I have a MENSA IQ (I don't usually tell people this, but just added it for emphasis, I guess) and I read the offer's T&Cs thoroughly. There were other hidden T&Cs not easily accessible or linked. Had I known all this beforehand, I would most definitely NOT have deposited at this site.

Finally there's the issue of misinformation from Customer Services Live Chat Support. There's proof of two conversations, I believe with the same person, where he totally and utterly misinformed me. He wasn't at all clear about explaining the offer's T&Cs and in one instance simply told me something that was 100% false. I was civil and polite - I wasn't ranting like I am now - but he just didn't seem to care if what he was saying was true or false. I've raised a complaint, but I'm not holding my breath.

I'm disgusted, ignore the A+ rating and AVOID, AVOID, AVOID. To you US punters out there, if this is the treatment you're used to - I have absolutely no idea if you'll consider all this normal, or not -try out UK and Irish bookmakers if you're allowed to, the best ones knock the socks off unethical Betonline.ag.

Rant over.

i had an issue with them with a payment method several years ago they no longer take it but i no longer play there because of it