Betfair stole my money

**bettingmosquito** · 02-21-17, 05:17 AM

Where are you from?
That's why I prefer going through a broker for Betfair, because they are so annoying.
My broker validated my account within 24 hours and i was ready to bet! Betfair customers service can be awful sometimes.

**shaunovery** · 02-21-17, 06:09 AM

The site is hardly a scam

Verifying documents is always the hardest , especially getting clear photos etc sent across , I'm sure you'll receive you're funds , I trade thousands everyday there never had a problem

**pibe86** · 02-21-17, 08:07 AM

Originally posted by bettingmosquito

Where are you from?
That's why I prefer going through a broker for Betfair, because they are so annoying.
My broker validated my account within 24 hours and i was ready to bet! Betfair customers service can be awful sometimes.

I am in colombia. what broker do you use?

Originally posted by shaunovery

The site is hardly a scam

Verifying documents is always the hardest , especially getting clear photos etc sent across , I'm sure you'll receive you're funds , I trade thousands everyday there never had a problem

I sent all my documents with high quality and they rejected them

**bettingmosquito** · 02-21-17, 08:35 PM

Yeah I sent you an email to give you the broker.
I had the same problem with Betfair, not about money ... (thanks God I didnt deposit) but about my account, waiting since november. It was validated and then not, and then yes... then they called me to check if I was in the country, I was. Still no news about my account, it is still blocked. They are not professional at all. At least give me a reply.
I get better commissions with a broker anyway so why bother now... but they lost a customer.

**pibe86** · 02-22-17, 07:52 AM

Originally posted by bettingmosquito

Yeah I sent you an email to give you the broker.
I had the same problem with Betfair, not about money ... (thanks God I didnt deposit) but about my account, waiting since november. It was validated and then not, and then yes... then they called me to check if I was in the country, I was. Still no news about my account, it is still blocked. They are not professional at all. At least give me a reply.
I get better commissions with a broker anyway so why bother now... but they lost a customer.

Thanks a lot.

**bettingmosquito** · 02-22-17, 09:28 AM

I hope you will get your money back amigo. Let us know...

**arber1** · 02-22-17, 04:53 PM

How can they keep the money you won from the exchange? It's come from another player! Bastards.

**Hareeba!** · 02-22-17, 05:09 PM

Originally posted by arber1

How can they keep the money you won from the exchange? It's come from another player! Bastards.

There are strict laws governing identity, money laundering etc. which they are required to follow.
An Australian bookie was fined $25M last week for failure to comply.

**pibe86** · 02-22-17, 05:12 PM

Originally posted by arber1

How can they keep the money you won from the exchange? It's come from another player! Bastards.

Yes, they stole it. And of course they wont return the money to the other player.

Originally posted by Hareeba!

There are strict laws governing identity, money laundering etc. which they are required to follow.
An Australian bookie was fined $25M last week for failure to comply.

but this is not my case. If you did read, they just told me "Your documents did not pass our security checks." and what it's worst, they didnt give me the opportunity to send other papers or to have a live video call to validate my Identity. They just close my account because they wanted to steal my money.

This is my neteller verified account

The money i sent to betfair.

**Hareeba!** · 02-22-17, 05:53 PM

Originally posted by pibe86

Yes, they stole it. And of course they wont return the money to the other player.

but this is not my case. If you did read, they just told me "Your documents did not pass our security checks." and what it's worst, they didnt give me the opportunity to send other papers or to have a live video call to validate my Identity. They just close my account because they wanted to steal my money.

This is my neteller verified account

The money i sent to betfair.

"Your documents did not pass our security checks"
Rightly or wrongly that is the result they determined and therefore they have no option.
PaddyPower/Betfair aren't going to indulge in theft.
If you are truly legit then you should take it up with their regulator.

**arber1** · 02-22-17, 06:02 PM

Originally posted by Hareeba!

There are strict laws governing identity, money laundering etc. which they are required to follow.
An Australian bookie was fined $25M last week for failure to comply.

I understand that - what I'm trying to get at is what happens to the money? Do they return it to the other exchange player? Or just keep the winnings? This is different from a bookie IMO.

**Hareeba!** · 02-22-17, 06:12 PM

Originally posted by arber1

I understand that - what I'm trying to get at is what happens to the money? Do they return it to the other exchange player? Or just keep the winnings? This is different from a bookie IMO.

Depends on where they are registered and what their regulations or laws say.
In Australia for example I think the bookie has to pay confiscated money to the regulator or the government.
In Costa Rica I'd reckon the bookie just pockets it.

**pibe86** · 02-22-17, 07:01 PM

Originally posted by Hareeba!

"Your documents did not pass our security checks"
Rightly or wrongly that is the result they determined and therefore they have no option.
PaddyPower/Betfair aren't going to indulge in theft.
If you are truly legit then you should take it up with their regulator.

Before I bet, i sent all documents and they told me I could deposit and withdraw without problem. When i wanted the money i had won they just close the account, just because they didnt want to give the money i had won. Well, if my documents didnt pass and they dont want to accept me that's ok, but they should not steal people's money. Ok, close the account but give me my money back.

I'm trying everything i can with regulation. I have wrote a lot of emails to check if someone can help me.

Originally posted by arber1

I understand that - what I'm trying to get at is what happens to the money? Do they return it to the other exchange player? Or just keep the winnings? This is different from a bookie IMO.

No, they dont return the money to anyone. They keep them for themselves.

Originally posted by Hareeba!

Depends on where they are registered and what their regulations or laws say.
In Australia for example I think the bookie has to pay confiscated money to the regulator or the government.
In Costa Rica I'd reckon the bookie just pockets it.

They are settled in countries where they can keep money they steal from players

**Hareeba!** · 02-22-17, 08:09 PM

Originally posted by pibe86

Before I bet, i sent all documents and they told me I could deposit and withdraw without problem. When i wanted the money i had won they just close the account, just because they didnt want to give the money i had won. Well, if my documents didnt pass and they dont want to accept me that's ok, but they should not steal people's money. Ok, close the account but give me my money back.

I'm trying everything i can with regulation. I have wrote a lot of emails to check if someone can help me.

No, they dont return the money to anyone. They keep them for themselves.

They are settled in countries where they can keep money they steal from players

Get over your paranoia.
They aren't crooks. But they may have made an error.
If your docs are legit concentrate on finding out where they found fault and pursue that but leave alone the theft nonsense.

**pibe86** · 02-22-17, 08:24 PM

Originally posted by Hareeba!

Get over your paranoia.
They aren't crooks. But they may have made an error.
If your docs are legit concentrate on finding out where they found fault and pursue that but leave alone the theft nonsense.

You call it paranoia, I call it the truth. It always depends how you see it.

Why dont they even give me the option to prove my identity? They just close my account and I can't do anything. It so depressing when a web page steals your money and don't give you any try to solve the problem.

It's not fair that they told me I could bet and withdraw without problem, I had my account verified, but after some wins I wanted to withdraw the money I won, then they asked me again for documents, I sent them the documents and they just close my account with my money inside just because they want, isn't it what a theft does?

**Hareeba!** · 02-22-17, 08:38 PM

Originally posted by pibe86

You call it paranoia, I call it the truth. It always depends how you see it.

Why dont they even give me the option to prove my identity? They just close my account and I can't do anything. It so depressing when a web page steals your money and don't give you any try to solve the problem.

It's not fair that they told me I could bet and withdraw without problem, I had my account verified, but after some wins I wanted to withdraw the money I won, then they asked me again for documents, I sent them the documents and they just close my account with my money inside just because they want, isn't it what a theft does?

Carrying on like that isn't going to help.
Just concentrate on sorting out the detail of what's caused your problem.
I've dealt with Betfair for over 15 years and yes, they do sometimes make errors but they don't cheat or steal.

**pibe86** · 02-22-17, 08:52 PM

Originally posted by Hareeba!

Carrying on like that isn't going to help.
Just concentrate on sorting out the detail of what's caused your problem.
I've dealt with Betfair for over 15 years and yes, they do sometimes make errors but they don't cheat or steal.

I m focused in the problem, but they don't answer me mails, chat or phone calls.

They have my money and they don't want to give me my money, isn't it to steal?

I'm glad you haven't had problems with them. I just want my money back. That's the only thing I ask for.

**Hareeba!** · 02-22-17, 08:55 PM

Originally posted by pibe86

I m focused in the problem, but they don't answer me mails, chat or phone calls.

They have my money and they don't want to give me my money, isn't it to steal?

I'm glad you haven't had problems with them. I just want my money back. That's the only thing I ask for.

No it's not stealing if they are following the regulations which they are required to work under to preserve their licence.

Other than Betfair, who have you contacted about it? Their regulator? SBR?

**pibe86** · 02-22-17, 09:17 PM

Originally posted by Hareeba!

No it's not stealing if they are following the regulations which they are required to work under to preserve their licence.

Other than Betfair, who have you contacted about it? Their regulator? SBR?

Well, my case can have a solution, they validated my id and address. They wanted to did it again, ok, i have no problem with it. I sent my documents, and they just rejected without any explanation. is it out of regulation try to validate documents in a correct way? if they didnt aprove my documents they could have told me "Send other one in better quality" or lets have a video call, or we will send you a physical letter to my address with a code and i will send them the code, whatever. but closing my account just because they want it?

I have contacted:
betfair chat email and phone.
sportsbookreview.com
lga.org.mt
gamblingcommission.gov.uk

Only SBR gave me this

Date/Time: 02/19/2017 06:52 PM
Sportsbook: BetFair
Account #:
Type: Payout Complaint
E-mail Address:
Country of Residence: Colombia
Alt Contact:
Name of Account Holder:
Forwarding Sportsbook Email: Yes
Authorize to Disclose Dispute Info: Yes

**Optional** · 02-23-17, 04:53 AM

LGA has not existed for quite a while now.

Are you sure you contacted the right place?

You can appeal to the MGA here: http://www.mga.org.mt/support/online-gaming-support/

The UKGC has no jurisdiction for Colombian players.

If Betfair shut your account down in the manner you describe they must think your ID is false or you are connected to reportable illegal activity in some way. If that is the case they must report you to the appropriate authority and not give you any further information. The MGA will be your only avenue of appeal.

You should be brief and to the point with an MGA submission. If you rant on about them being criminals or thieves you may not get any response at all. Just tell them your account has been closed and include a copy/paste of the explanation given by Betfair. And ask MGA to help you work out what is going on.

Your only other option would be to explore the local laws which Betfair operate under in Colombia and look for a local authority who has approved them and ask if they can look at it.

**n_gamer** · 02-23-17, 07:28 AM

Originally posted by bettingmosquito

Where are you from?
That's why I prefer going through a broker for Betfair, because they are so annoying.
My broker validated my account within 24 hours and i was ready to bet! Betfair customers service can be awful sometimes.

what broker do you use for Betfair?

**pibe86** · 02-23-17, 08:21 AM

Originally posted by Optional

LGA has not existed for quite a while now.

Are you sure you contacted the right place?

You can appeal to the MGA here: http://www.mga.org.mt/support/online-gaming-support/

The UKGC has no jurisdiction for Colombian players.

If Betfair shut your account down in the manner you describe they must think your ID is false or you are connected to reportable illegal activity in some way. If that is the case they must report you to the appropriate authority and not give you any further information. The MGA will be your only avenue of appeal.

You should be brief and to the point with an MGA submission. If you rant on about them being criminals or thieves you may not get any response at all. Just tell them your account has been closed and include a copy/paste of the explanation given by Betfair. And ask MGA to help you work out what is going on.

Your only other option would be to explore the local laws which Betfair operate under in Colombia and look for a local authority who has approved them and ask if they can look at it.

Hi.

I'm not sure if i am contacting the right places, I am trying to contact everyone I read/think can help me.

Today mga.org.mt asked me for my name, surname and user in betfair.

If they think my ID is false, why did they validate my ID and address? I sent a selfie holding my ID and My utility billing I sent all the papers.

I try local authority but i need to hire a lawyer and it will cost more money than betfair stole me.

I am posting here to let people know what they did to me and think twice before betting there.

For me, their MO (modus operandi) was:

Validate ID and Address
Let player make some money.
After asking for withdraw, block his/her account.
Ask for papers again.
Close his/her account without option for him/her.

**Optional** · 02-23-17, 08:36 AM

Originally posted by pibe86

Hi.

I'm not sure if i am contacting the right places, I am trying to contact everyone I read/think can help me.

Today mga.org.mt asked me for my name, surname and user in betfair.

If they think my ID is false, why did they validate my ID and address? I sent a selfie holding my ID and My utility billing I sent all the papers.

I try local authority but i need to hire a lawyer and it will cost more money than betfair stole me.

I am posting here to let people know what they did to me and think twice before betting there.

For me, their MO (modus operandi) was:

Validate ID and Address
Let player make some money.
After asking for withdraw, block his/her account.
Ask for papers again.
Close his/her account without option for him/her.

It doesn't take a lawyer to email a govt department who is in charge of approving online bookmakers in Colombia.

What you have described, whilst unsettling for you personally, is normal regulatory approved action if they believe you are involved in any sort of reportable activity.

No use bashing them here about it. They don't do this so often that anyone believes it is some plan to steal from you. You either have been caught or mistakenly identified. And the former would seem far more logical, especially now you have admitted you are only here to bash them and seem to just want to find excuses to not argue your case the correct way.

If they are mistaken you need to address it with the regulator firstly and try to sort it out.

**pibe86** · 02-23-17, 08:51 AM

Originally posted by Optional

It doesn't take a lawyer to email a govt department who is in charge of approving online bookmakers in Colombia.

What you have described, whilst unsettling for you personally, is normal regulatory approved action if they believe you are involved in any sort of reportable activity.

No use bashing them here about it. They don't do this so often that anyone believes it is some plan to steal from you. You either have been caught or mistakenly identified. And the former would seem far more logical, especially now you have admitted you are only here to bash them and seem to just want to find excuses to not argue your case the correct way.

If they are mistaken you need to address it with the regulator firstly and try to sort it out.

I am not here to bash anyone. I am here to tell what I lived, to give my opinion. It's up to you if you take or not.

"if they believe you are involved in any sort of reportable activity." For this, they should give me the option to defense myself, it's not fare you accuse someone and you don't let him an option to prove his innocence. If they think they should report it, ok, report it. But let me prove they are making a mistake. They just cut the communitation with me. is it fair? is it how their laws work? For example, you go into a bar, and they dont want you there, they just tell you to get out and that's all. They dont take your wallet and kick you off, right? Only criminals would do that.

**Optional** · 02-23-17, 08:59 AM

No, not only criminals do that.

As explained already that is exactly how their license requires them to act. If they think you need to reported they are not even allowed to tell you that's what they have done or anything else about the matter.

And they must think they have enough evidence already so have no need to ask you for anything further.

The way to test this is to ask the MGA to look at the evidence and adjudicate.

Don't think I am not sympathetic. Whether you have done anything wrong or not this sucks. But Betfair don't show a pattern of trying to steal from people by doing this over many years in business. You really need to just follow the right procedure and ask the MGA to look at the additional ID stuff if they will.

**pibe86** · 02-23-17, 09:11 AM

Originally posted by Optional

No, not only criminals do that.

As explained already that is exactly how their license requires them to act. If they think you need to reported they are not even allowed to tell you that's what they have done or anything else about the matter.

And they must think they have enough evidence already so have no need to ask you for anything further.

The way to test this is to ask the MGA to look at the evidence and adjudicate.

Don't think I am not sympathetic. Whether you have done anything wrong or not this sucks. But Betfair don't show a pattern of trying to steal from people by doing this over many years in business. You really need to just follow the right procedure and ask the MGA to look at the additional ID stuff if they will.

I understand you, you are trying to impartial. It's good to have another point of view. I already contacted MGA, i hope they can help me.

I agree they reporte people, i dont agree they accuse people and condend people without giving him an option to defense himself.

**Optional** · 02-23-17, 09:23 AM

If I can help with any advice on dealing with the MGA repsonses just ask.

**pibe86** · 02-24-17, 08:36 AM

Originally posted by Optional

If I can help with any advice on dealing with the MGA repsonses just ask.

Thanks a lot.

I'll be posting any information I receive.

Today they sent me this email

We have made contact with the representative of PPB Counterparty Services Limited (betfair.com) on your behalf about the matter you raised, information has been requested with regards to the incident you refer to.

As soon as information becomes available to the Authority you will be notified accordingly.

**bettingmosquito** · 02-25-17, 07:27 AM

Originally posted by n_gamer

what broker do you use for Betfair?

I send you a PM

**Betfair Fraud** · 04-18-17, 11:54 PM

https://www.youtube.com/watch?v=uKkNtpzJsH4

Exacly same thing hapend to me...

I bet with Betfair sience 2008 and after i won few bets they decided that my account must be close and money retained !!!! NO explination NO evidence ( BECAUSE THEY HAVE NONE , I DID NOTHING WRONG )
I send 15 days in a row !!! documents that htye asked including photo with ID in front of my face like prisoniers and all the bills and all id i have and THEY DIDNT SAY 1 SINGLE DOCUMENT IS WRONG !!! but they decided to close permanently my account !!!
They lie and manipulate me in all this process juste to hopte they will get some wrong information to use against me !!! I repeat i did nothing and this is not the only time they do that !!!

https://www.youtube.com/watch?v=uKkNtpzJsH4

Authorities dosent help much because is complicated and the jurisdiction is OUTSIDE UK

They cannot steal the money like this with no evidende SO NOTHING WRONG WITH THE BETS (money acumulated in account ) NOTHING WRONG WITH BETS ( exchanges bets all valid and legal ) and still NO EXPLINATION !!!

And they dont comunicate anymore !!!!(12/04/2017 12.08 PM)Hello Andrea,

Thank you for your email.

We have been advised that you have raised a complaint with the regulator and as such, any further correspondence from our end will go to them; which they will then pass onto yourself.

Regards,

Account Security Team
Betfair

They are so PRO in this king of scams that poor regulator 99% cases they take what betfair serve them like explination and cases are closed !!!!

What can i do because 4645 euro from my balance is good money for me .

Please help me with some Europian Authorities that can stop this abuses . It seems they "control" very well the regulators and they cannot be stoped !!!

IS AMAISNG !!!

Thank you