Staybet

[shnaran]

Hello. I opened an account at the bookmaker Staybet. Refill account, he received a bonus. He made two big bets on the score was over 900 euros.
After that I performed rollover. According to the rules of the bookmaker in rollover count double express no more than 25 euros. Score increased to 1647 euros.
They checked my documents for a long time, but finally I got a letter saying that my account was verified.
I ordered the payment, and a few hours later got a letter that all the money confiscated on account left only 101 euros. They explained this by saying that I have broken their rules, which says that they have the right to confiscate the money if I do rate more than 25 euros. But I did not find in their rules this point, although they argue that it is present.

[luctens]

Hello. I opened an account at the bookmaker Staybet. Refill account, he received a bonus. He made two big bets on the score was over 900 euros.
After that I performed rollover. According to the rules of the bookmaker in rollover count double express no more than 25 euros. Score increased to 1647 euros.
They checked my documents for a long time, but finally I got a letter saying that my account was verified.
I ordered the payment, and a few hours later got a letter that all the money confiscated on account left only 101 euros. They explained this by saying that I have broken their rules, which says that they have the right to confiscate the money if I do rate more than 25 euros. But I did not find in their rules this point, although they argue that it is present.

http://www.staybet.com/en/terms-of-use

"XI Bonus terms and conditions

1. Terms & Conditions for bonuses

When wagering on Sportsbook the odds must be higher than 2.0 and maximum bet allowed per bet is €25."

As per the above, the rule they are stating is in their rules, so you have broken their rules, so they have every right to confiscate all of your winnings, so you haven't got a leg to stand on. You need to have taken the very simple, common sense and essential approach of checking the bonus terms before registering and depositing. Learn this expensive lesson and do your research in the future.

[shnaran]

They claim that in their rules a clause giving them the right to confiscate winnings. But this point is not! Here is the correspondence:

Hi Vitaliy,Our terms and conditions can be found here https://www.staybet.com/en/terms-of-use , and theystate:-When wagering on Sportsbook the odds must be higher than 2.0 and maximum bet allowedper bet is €25. Please also be advised that you have to make a combined bet with the bonusmoney, also every coupon you make has to be different, so you cannot put multiple equalcoupons. This only applies unless otherwise stated in our offer and/or promotion marketed.- Larger bets will lead to confiscation of the bonus assets, free spins and possible winningsmade on bonus money.If you have any further questions please get back to us.Best regardsHåkanstaybet.com
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I do not see this point, it is not:- Larger bets will lead to confiscation of the bonus assets, freespins and possible winnings made on bonus money.Here is a screenshot of this page.



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Hi,Please read further down, if you check the full text of the bonus terms you will see this textthere.Best regardsHåkanstaybet.com
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I saved the page with their rules in PDF format. This item is not there. They are lying!

[luctens]

They claim that in their rules a clause giving them the right to confiscate winnings. But this point is not! Here is the correspondence:

Hi Vitaliy,Our terms and conditions can be found here https://www.staybet.com/en/terms-of-use , and theystate:-When wagering on Sportsbook the odds must be higher than 2.0 and maximum bet allowedper bet is €25. Please also be advised that you have to make a combined bet with the bonusmoney, also every coupon you make has to be different, so you cannot put multiple equalcoupons. This only applies unless otherwise stated in our offer and/or promotion marketed.- Larger bets will lead to confiscation of the bonus assets, free spins and possible winningsmade on bonus money.If you have any further questions please get back to us.Best regardsHåkanstaybet.com
----------------
I do not see this point, it is not:- Larger bets will lead to confiscation of the bonus assets, freespins and possible winnings made on bonus money.Here is a screenshot of this page.



------------------
Hi,Please read further down, if you check the full text of the bonus terms you will see this textthere.Best regardsHåkanstaybet.com
---------------


I saved the page with their rules in PDF format. This item is not there. They are lying!

Very simply put, a bookmaker has bonus rules which must be adhered to, so obviously when rules are in place, there will be consequences if you break those rules, and with bookmaker's bonus rules if you break them, the consequence is the confiscation of all of your winnings, which is widely accepted in the gambling industry as the consequence of breaking a bookmaker's bonus rules.

In any case, it also says in their terms:

"if the wager requirement is not fulfilled within 21 days of receiving the bonus, Staybet reserves the right to withdraw the bonus amount (incl. winnings originating from bonus) from the customer's account."

You have not fulfilled the wagering requirement within 21 days, as you've broken the wagering requirement. So as you've broken the wagering requirement rather than fulfilled the wagering requirement, as per the above term, they are well within their rights to confiscate your winnings.

You're not going to get out of this or get around this, the more time you spend on this, the more time you're wasting, you really just need to move on and stop wasting your time. You've got nobody to blame but yourself, you've broken the bookmaker's bonus rules, and when you do that in this industry, there's nobody to turn to, nobody's going to overturn the decision, as very simply, by accepting the bookmaker's terms, you've expressly agreed to the bookmaker that you will abide by their bonus terms, and that if you don't abide by those terms, they are allowed to confiscate all of your winnings. That's the agreement you made with the bookmaker, and you broke that agreement, and now you're seeing the consequences of breaking that agreement, which is the confiscation of all of your winnings. You've made the mistake, and your winnings are gone with no recourse, that's just the way it is in this industry.

So you need to accept that you've made the mistake that's cost you all of your winnings, you've got absolutely nowhere whatsoever to go to get your money back, you need to learn your lessons and do your research in the future and you need to move on and get over it.

[Grumsi]

Very simply put, a bookmaker has bonus rules which must be adhered to, so obviously when rules are in place, there will be consequences if you break those rules, and with bookmaker's bonus rules if you break them, the consequence is the confiscation of all of your winnings, which is widely accepted in the gambling industry as the consequence of breaking a bookmaker's bonus rules.

In any case, it also says in their terms:

"if the wager requirement is not fulfilled within 21 days of receiving the bonus, Staybet reserves the right to withdraw the bonus amount (incl. winnings originating from bonus) from the customer's account."

You have not fulfilled the wagering requirement within 21 days, as you've broken the wagering requirement. So as you've broken the wagering requirement rather than fulfilled the wagering requirement, as per the above term, they are well within their rights to confiscate your winnings.

You're not going to get out of this or get around this, the more time you spend on this, the more time you're wasting, you really just need to move on and stop wasting your time. You've got nobody to blame but yourself, you've broken the bookmaker's bonus rules, and when you do that in this industry, there's nobody to turn to, nobody's going to overturn the decision, as very simply, by accepting the bookmaker's terms, you've expressly agreed to the bookmaker that you will abide by their bonus terms, and that if you don't abide by those terms, they are allowed to confiscate all of your winnings. That's the agreement you made with the bookmaker, and you broke that agreement, and now you're seeing the consequences of breaking that agreement, which is the confiscation of all of your winnings. You've made the mistake, and your winnings are gone with no recourse, that's just the way it is in this industry.

So you need to accept that you've made the mistake that's cost you all of your winnings, you've got absolutely nowhere whatsoever to go to get your money back, you need to learn your lessons and do your research in the future and you need to move on and get over it.

What is this, luctens? Are some posts deleted in this thread?

Where did he state that he did not roll over the bonus in 21 days? He uploaded a screenshot where is clear that they dont have this term: Larger bets will lead to confiscation of the bonus assets, freespins and possible winnings made on bonus money

I dont understand your babelling really. He should get his winnings back no matter what or Staybet owners should be charged for theft.

[luctens]

What is this, luctens? Are some posts deleted in this thread?

Where did he state that he did not roll over the bonus in 21 days? He uploaded a screenshot where is clear that they dont have this term: Larger bets will lead to confiscation of the bonus assets, freespins and possible winnings made on bonus money

I dont understand your babelling really. He should get his winnings back no matter what or Staybet owners should be charged for theft.

I'll tell you what this is, facts. No posts have been deleted in this thread, and there's no reason for anybody to think that they have. Everything I've said makes perfect sense.

The OP clearly hasn't rolled over the bonus in 21 days, as to rollover the bonus, you must keep to the bonus rules, which he hasn't, as he's broken the bonus rules. The term states that you must fulfil the wagering requirements within 21 days, otherwise your winnings will be confiscated. And it obviously doesn't matter that this term isn't in the specific screenshot that the OP uploaded, that term is listed later on in the terms. In order to fulfil the wagering requirements as the terms say you have to, you must not break any of the rules relating to the wagering requirements. That means that by breaking one of the rules relating to the wagering requirements, the wagering requirements can never be fulfilled, as the rules have been broken, and as soon as you break any of the bonus rules which means that the bonus rules can never be fulfilled, all of the winnings are confiscated, end of.

The Staybet owners won't be charged for "theft" whatsoever. Staybet put terms on their site which the OP agreed that he wouldn't break, but he broke the rules, and those rules allow them to confiscate all of the OP's winnings. That isn't "theft" whatsoever, that's the bookmaker abiding by the rules that are set out on their site. And in any case with Staybet being in Curacao, the only place that a legal case could ever be brought about on Staybet in any circumstances anyway would be the Curacao courts, who are extremely unlikely to be helpful in any way whatsoever.

And I'm not "babelling" whatsoever. I'm simply stating the facts. Whatever you think that "he should get his winnings back no matter what", that doesn't matter one jot, as it isn't about what you think, it's about what has happened in the cold light of day, and what has happened is that the OP hasn't fulfilled the bonus rules, and by doing that the bookmaker is allowed to confiscate all of his winnings, and there's absolutely nothing whatsoever that the OP can do about it. The only thing the OP could have done is not make the mistake in the first place of breaking the bonus rules, but now he's made the mistake, there's nowhere to go to get his money back. He made the mistake, and he's now feeling the consequences for his mistake, that's just the way it is. The OP has broken the bonus rules, and by doing that, the bookmaker's rules clearly allow them to confiscate all of his winnings. So it's the OP's mistake for not abiding by the bonus rules, and that mistake has cost him all of his winnings, and he has nowhere to go to get his money back, it's as simple as that.

[shnaran]

A week ago, I wrote a complaint to the SBR and got no response. They used to meet in the mail. Am I right or wrong, to my complaint, they must answer. Who is not?

[Optional]

A week ago, I wrote a complaint to the SBR and got no response. They used to meet in the mail. Am I right or wrong, to my complaint, they must answer. Who is not?

If you breached the bonus terms the book will cancel the bonus and any winnings.

I am not sure exactly what you want the terms to say to make that any clearer... but if you want to argue about semantics of term wording to try and convince them to not follow their normal rules, then you will need your own lawyer as this is not the sort of argument SBR is likely to make for you.

[shnaran]

Thank you. If the SBR is not responding to email, on the forum, I still got the answer.In recent years, generally useless to contact the SBR, they did not help any of my friends. Even when wine bookmaker no doubt none. In those years, when more working Justin, he really helped people.

[luctens]

Thank you. If the SBR is not responding to email, on the forum, I still got the answer.In recent years, generally useless to contact the SBR, they did not help any of my friends. Even when wine bookmaker no doubt none. In those years, when more working Justin, he really helped people.

You're talking complete and utter rubbish. SBR will help in situations where a bookmaker is slow paying or a bookmaker has not followed their rules or terms or anything similar to that sort of case. SBR will help in those situations, no doubt about that.

But none of that applies with you, as you accepted the bonus rules, and by you doing that, you agreed that you will abide by the bonus rules, and you agreed that if you broke any of the bonus rules, your winnings would be confiscated. You agreed to that with the bookmaker. You then broke that agreement, so as you broke that agreement, guess what, the bookmaker has confiscated your winnings. It's a cut and dried case and not something that SBR can help with, as the bookmaker has followed their rules, and you have broken their rules, so you're the one in the wrong here, not the bookmaker, so as you're the one in the wrong for not following the bonus rules, neither SBR or anybody else can help you.

You need to stop moaning about SBR and trying to blame them for not helping you, and you need to look closer to home and face facts that you brought this on yourself by not following the bonus rules, and you have nobody to blame but yourself. You need to stop wasting your time, accept that you've got no way of getting your money back as you're in the wrong, get over it and move on.

[Optional]

Thank you. If the SBR is not responding to email, on the forum, I still got the answer.In recent years, generally useless to contact the SBR, they did not help any of my friends. Even when wine bookmaker no doubt none. In those years, when more working Justin, he really helped people.

I'd try to be helpful if I could shnaran. But I don't think you have a valid argument.

[shnaran]

I'd try to be helpful if I could shnaran. But I don't think you have a valid argument.

Yes, I agree with you that, in my case, no one can help me.

[shnaran]

You're talking complete and utter rubbish.

No, you are talking complete nonsense! My friend was a case where a bookie accused him that he did not like the manner of betting. On the bill was 1300 euros, they returned only deposit - 100 euros. He appealed to the SBR. Sent Rates screenshots, where it was seen that there were made by a simple bet on the winner. What if you can make bets, even if a simple bet on the winner of the forbidden? He sent all the correspondence with the technical support bookmaker. It was obvious that the confiscation of the money had no reason to. Money was konfiskovanny illegally. SBR Representative appealed to the bookmaker, but has not received a reply from them. This all his help over. He became a friend of mine to ignore the letter. This bookmaker even downgraded! This bookmaker - Ohmbet.

[luctens]

No, you are talking complete nonsense! My friend was a case where a bookie accused him that he did not like the manner of betting. On the bill was 1300 euros, they returned only deposit - 100 euros. He appealed to the SBR. Sent Rates screenshots, where it was seen that there were made by a simple bet on the winner. What if you can make bets, even if a simple bet on the winner of the forbidden? He sent all the correspondence with the technical support bookmaker. It was obvious that the confiscation of the money had no reason to. Money was konfiskovanny illegally. SBR Representative appealed to the bookmaker, but has not received a reply from them. This all his help over. He became a friend of mine to ignore the letter. This bookmaker even downgraded! This bookmaker - Ohmbet.

All SBR can do is try to contact the bookmaker, but if the bookmaker doesn't want to speak with or deal with SBR, then that's the bookmaker's choice. SBR will try and help and have helped with and resolved thousands of cases over the years, but they're not miracle workers. If the bookmaker doesn't want to speak to SBR, then it's end of story, nothing further that SBR can do, so you're complaining over something that SBR has absolutely no control whatsoever over, in that if the bookmaker will speak with SBR or not, so no, I'm not "talking complete nonsense", and yes, "you're talking complete and utter rubbish."

[shnaran]

Each Inquiry - a complete and utter nonsense!In SBR more opportunities impact on the bookmaker, than the simple client. This is a simple client can write a bookie, and if the bookmaker does not respond, this will all end. SBR can do much more:1) Refer to the licensing authority if the bookmaker ignores its message. licensing authorities do not respond to letters almost never simple clients.2) Decrease Rating bookmaker.In the case of my friend, nothing was done that. After one bookmaker ignored (!!!) an employee of the SBR, the officer did nothing more. He simply stopped responding to the letter of my friend. More 7-8 years ago it was different. SBR struggled with bookmakers for each outstanding $ 10 and often helped to restore justice.
Do not write more in my theme, please. I have no desire to read your nonsense

[luctens]

Each Inquiry - a complete and utter nonsense!In SBR more opportunities impact on the bookmaker, than the simple client. This is a simple client can write a bookie, and if the bookmaker does not respond, this will all end. SBR can do much more:1) Refer to the licensing authority if the bookmaker ignores its message. licensing authorities do not respond to letters almost never simple clients.2) Decrease Rating bookmaker.In the case of my friend, nothing was done that. After one bookmaker ignored (!!!) an employee of the SBR, the officer did nothing more. He simply stopped responding to the letter of my friend. More 7-8 years ago it was different. SBR struggled with bookmakers for each outstanding $ 10 and often helped to restore justice.
Do not write more in my theme, please. I have no desire to read your nonsense

I'm not talking "nonsense" whatsoever, and I'll write wherever I like.

You say "In SBR more opportunities impact on the bookmaker, than the simple client. This is a simple client can write a bookie, and if the bookmaker does not respond, this will all end. SBR can do much more".

SBR can't do any more than a customer can and have no more "opportunities impact on the bookmaker" than a customer has, in that if SBR contact a bookmaker and get no response or the bookmaker doesn't want to deal with SBR, then that's end of the line for SBR, there's nothing else they can do. They have no powers any more than a punter has.

And it's most definitely not up to SBR to "Refer to the licensing authority if the bookmaker ignores its message." That's up to you as the punter to do for goodness sake. You're the one that has to go to the regulator etc, SBR won't do all this donkey work for you and rightly so. Don't be so bone idle and expect SBR to do all of that for you.

And you say "licensing authorities do not respond to letters almost never simple clients." You've got that completely the wrong way round. It's organisations like SBR that regulators will actually most probably wouldn't respond to or deal with rather than having that approach to customers, as regulators generally will only deal with the customer. Regulators will respond to customers, sometimes not favourably, but they will respond. SBR have no additional powers with regulators than customers do, in fact as I said they often have less powers as regulators often won't deal with anybody else but the customer.

And there's no way SBR are going to "Decrease Rating bookmaker" just based on one complaint and the bookmaker's dealing of that one complaint, so that's completely unrealistic and silly for you to expect SBR to change the rating of a bookmaker on a whim just because of one complaint. Come off it for goodness sake.

Bottom line, SBR will try all it can to help, but for various reasons including the bookmaker refusing to respond or deal with SBR, sometimes they can't help, that's just the way it is, and if that's the case, it's off to IBAS, regulator, court etc. And that's the customer that has to do all of that, not SBR, you aren't a little kid anymore, you have to do things for yourself now.

[Seanthewinna]

Shnaran, it looks like you have lots of problems with sbr. Why don't you just move on and go to different forum? If you hate sbr that much, don't even put an effort to reply back here.