Is this NORMAL? I am very anxious

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  • chucho2626
    SBR Rookie
    • 09-14-15
    • 16

    #1
    Is this NORMAL? I am very anxious
    Hi all,

    I deposited money on NetBet. I put about 3k and I asked for a withdrawal of 16k. Everything was fine, I sent my documents. Then TODAY, I received an email telling me that my WITHDRAWAL WAS APPROVED AND THAT IT SHOULD TAKE 2 TO 4 DAYS.

    Now here is the problem:

    WHEN I TRY TO LOG IN MY ACCOUNT, it does not want to LOG IN and it says that I need to CONTACT NETBET CUSTOMER SERVICE (SAYING THERE IS AN ISSUE WITH YOUR USER DETAILS...........WHAT????????6)
    What the hell is that? Why did they do that? Will I receive my money?????


    Thanks for your advice
  • BigOrange
    SBR Hall of Famer
    • 08-13-09
    • 6745

    #2
    What did they say when you contacted them like they asked?

    Or did you come running here before calling them?
    Comment
    • chucho2626
      SBR Rookie
      • 09-14-15
      • 16

      #3
      I sent them an email, but I didn't get a reply yet. Their phone number is from Europe and I am from North America and, at the moment, would like to avoid waiting 30 minutes on the line at 2$ a minute.

      But I am waiting for their reply.

      Why would they say that my withdrawal has been ACCEPTED and TRANSFERED, and a few hours later, my account blocked?!!? I don't get it!
      Comment
      • juvunits
        SBR Sharp
        • 10-17-16
        • 367

        #4
        Why do so many people use NetBet if it has a bad rating on this site
        Last edited by juvunits; 10-21-16, 01:21 PM. Reason: spelling
        Comment
        • chucho2626
          SBR Rookie
          • 09-14-15
          • 16

          #5
          I tried them, I mean I read some good things about them. The thing is that they TOLD me and sent an email to say that the withdrawal was processed and transfered (the funds).

          I just don't get why my account has been locked because of ''user details'' Maybe they did this because I was winning, I don't know.

          I just HOPE to get my money back. That's it
          Comment
          • Hareeba!
            BARRELED IN @ SBR!
            • 07-01-06
            • 37195

            #6
            Originally posted by juvunits
            Why do so many people use NetBet if it has a bad rating on this site
            My reason for using them was quite simple. They offered something I can't get anywhere else (BOG).
            Comment
            • Hareeba!
              BARRELED IN @ SBR!
              • 07-01-06
              • 37195

              #7
              Originally posted by chucho2626
              I tried them, I mean I read some good things about them. The thing is that they TOLD me and sent an email to say that the withdrawal was processed and transfered (the funds).

              I just don't get why my account has been locked because of ''user details'' Maybe they did this because I was winning, I don't know.

              I just HOPE to get my money back. That's it
              If you're legit. I'm quite sure that you will.
              Comment
              • BigOrange
                SBR Hall of Famer
                • 08-13-09
                • 6745

                #8
                It sounds like they want to verify your documents thoroughly. That's pretty standard now for a first withdrawal.
                Comment
                • SBR Forum
                  Administrator
                  • 12-02-06
                  • 4559

                  #9
                  Originally posted by BigOrange
                  It sounds like they want to verify your documents thoroughly. That's pretty standard now for a first withdrawal.
                  Good post.

                  Originally posted by chucho2626
                  I tried them, I mean I read some good things about them. The thing is that they TOLD me and sent an email to say that the withdrawal was processed and transfered (the funds).

                  I just don't get why my account has been locked because of ''user details'' Maybe they did this because I was winning, I don't know.

                  I just HOPE to get my money back. That's it
                  You're entitled to more than just the refund of your deposit. You should be paid your winnings unless there's something else to consider. Keep us posted.
                  Comment
                  • stackz125
                    SBR Hall of Famer
                    • 01-03-16
                    • 6191

                    #10
                    Buy a phone card and give them a phone call...
                    Comment
                    • KalouKalou
                      SBR MVP
                      • 01-14-11
                      • 1848

                      #11
                      Originally posted by stackz125
                      Buy a phone card and give them a phone call...
                      For 16K you should pay 2$ a minute
                      Comment
                      • rockmvp1209
                        SBR Wise Guy
                        • 09-27-13
                        • 755

                        #12
                        I spoke with someone in a similar case as you with the same website . It does not look good for you .
                        Comment
                        • luctens
                          SBR Wise Guy
                          • 07-04-16
                          • 521

                          #13
                          Let's get things straight. Sportsbook Review have a number of questionable ratings for European or Asian books, mainly I expect as they don't receive much feedback from non-USA books and any feedback is likely to be complaints, and any complaints are likely to result in a worse rating. Netbet's D+ rating is based on 5 or 6 complaints, only 1 of which was even in the last 18 months. Out of all of the hundreds of thousands of players around the world that Netbet have, 5 or 6 complaints over a 3 year period with only 1 complaint in the last 18 months does not make it a done deal whatsoever that this bookmaker must be a dodgy outfit.

                          For European and Asian books especially but in reality for all bookmakers around the world, players need to go and do some research outside of SBR to get more detailed feedback. SBR is a very good information resource, but they aren't the be all and end all, and for any bookmaker, you need to do detailed research across every little bit of information that is available to come to an informed conclusion about whether to bet with a bookmaker. The trouble is with the gambling industry, is that even with places like SBR, players still don't come forward too much to give their experiences, and as such there isn't really like a Trip Advisor for gambling websites with thousands of reviews of each bookmaker, so the information to go on with the ratings of these bookmakers especially the ones that aren't one of the major bookmakers, the information to go on is very sparse, and can result in a poor rating that doesn't reflect the actual reputation, reliability and security of that bookmaker in real terms.

                          What players should most definitely not do is ever take SBR's rating as gospel and automatically not to bet somewhere just because they have a D+ rating, and on the same note, even if SBR have a good rating, don't take that as gospel either, so very simply, only use SBR and their rating as a very small part of your research process into a bookmaker and most definitely do not make a decision on whether to bet with a bookmaker just based on that bookmaker's rating. So the message is, do your own detailed research online as well as looking at SBR and come to an as informed decision as you possibly can about whether to play at a bookmaker.

                          In reality, Netbet is very reputable, reliable and secure and you have no problems about the security of your funds there. They are not one of the absolutely major bookmakers, but they are one of the medium tier bookmakers nipping at the heels of the major bookmakers and they are extremely solid indeed.

                          Whatever rockmvp1209 is talking about, firstly vague posts like those don't help anybody, but what you can be sure of, is that Netbet are reputable and if you aren't dodgy you will get your money, so if rockmvp1209's friend has run into significant troubles with Netbet, it is likely that he must have done something dodgy in some way.

                          In relation to the OP's case, the OP can be sure that if he is legit and has done nothing dodgy, he will get his money, of that there is no doubt.

                          The OP really needs to calm down and stop fretting. He has had an e-mail saying the withdrawal is approved, so unless the 4 days maximum stated withdrawal time comes and goes without the withdrawal coming through, he shouldn't be badgering the bookmaker about it.

                          The problem with your login details could be that they've suspended the account due to them wanting to check your betting patterns, or it could be a standard check they do for players with large balances, it could be a number of things, but what you can be sure of, is that they aren't scamming you about.

                          You've already sent them an e-mail, so you should just simply patiently wait for a reply to that e-mail, or if you are that fussed with contacting them immediately, they have live chat which you can use if you don't want to call them up.
                          Last edited by luctens; 10-21-16, 09:07 PM.
                          Comment
                          • juvunits
                            SBR Sharp
                            • 10-17-16
                            • 367

                            #14
                            Originally posted by luctens
                            Let's get things straight. Sportsbook Review have a number of questionable ratings for European or Asian books, mainly I expect as they don't receive much feedback from non-USA books and any feedback is likely to be complaints, and any complaints are likely to result in a worse rating. Netbet's D+ rating is based on 5 or 6 complaints, only 1 of which was even in the last 18 months. Out of all of the hundreds of thousands of players around the world that Netbet have, 5 or 6 complaints over a 3 year period with only 1 complaint in the last 18 months does not make it a done deal whatsoever that this bookmaker must be a dodgy outfit.

                            For European and Asian books especially but in reality for all bookmakers around the world, players need to go and do some research outside of SBR to get more detailed feedback. SBR is a very good information resource, but they aren't the be all and end all, and for any bookmaker, you need to do detailed research across every little bit of information that is available to come to an informed conclusion about whether to bet with a bookmaker. The trouble is with the gambling industry, is that even with places like SBR, players still don't come forward too much to give their experiences, and as such there isn't really like a Trip Advisor for gambling websites with thousands of reviews of each bookmaker, so the information to go on with the ratings of these bookmakers especially the ones that aren't one of the major bookmakers, the information to go on is very sparse, and can result in a poor rating that doesn't reflect the actual reputation, reliability and security of that bookmaker in real terms.

                            What players should most definitely not do is ever take SBR's rating as gospel and automatically not to bet somewhere just because they have a D+ rating, and on the same note, even if SBR have a good rating, don't take that as gospel either, so very simply, only use SBR and their rating as a very small part of your research process into a bookmaker and most definitely do not make a decision on whether to bet with a bookmaker just based on that bookmaker's rating. So the message is, do your own detailed research online as well as looking at SBR and come to an as informed decision as you possibly can about whether to play at a bookmaker.

                            In reality, Netbet is very reputable, reliable and secure and you have no problems about the security of your funds there. They are not one of the absolutely major bookmakers, but they are one of the medium tier bookmakers nipping at the heels of the major bookmakers and they are extremely solid indeed.

                            Whatever rockmvp1209 is talking about, firstly vague posts like those don't help anybody, but what you can be sure of, is that Netbet are reputable and if you aren't dodgy you will get your money, so if rockmvp1209's friend has run into significant troubles with Netbet, it is likely that he must have done something dodgy in some way.

                            In relation to the OP's case, the OP can be sure that if he is legit and has done nothing dodgy, he will get his money, of that there is no doubt.

                            The OP really needs to calm down and stop fretting. He has had an e-mail saying the withdrawal is approved, so unless the 4 days maximum stated withdrawal time comes and goes without the withdrawal coming through, he shouldn't be badgering the bookmaker about it.

                            The problem with your login details could be that they've suspended the account due to them wanting to check your betting patterns, or it could be a standard check they do for players with large balances, it could be a number of things, but what you can be sure of, is that they aren't scamming you about.

                            You've already sent them an e-mail, so you should just simply patiently wait for a reply to that e-mail, or if you are that fussed with contacting them immediately, they have live chat which you can use if you don't want to call them up.
                            So what other websites review sportsbook?
                            Comment
                            • luctens
                              SBR Wise Guy
                              • 07-04-16
                              • 521

                              #15
                              Originally posted by juvunits
                              So what other websites review sportsbook?
                              There's no particular go to sites that I go to for specific information about bookmakers. As I said, there isn't a Trip Advisor equivalent or anything near to that scale of information around on any websites in relation to the gambling industry, it's all little bits and pieces here and there across several websites. If you're looking for information on a bookmaker, you need to extensively research that bookmaker on search engines and everything online. Basically search out every single bit of information that's known about a bookmaker. It'll take time, but it'll be worth it in the long run as it should mean you avoid the dodgy and scam bookmakers by doing your homework. And then as long as you use your brain, some nouse and some common sense to come to a decision about a bookmaker based on all of the information you've been able to find out, all of that should result in you making the right decision about whether a bookmaker is reputable or not.
                              Comment
                              • chucho2626
                                SBR Rookie
                                • 09-14-15
                                • 16

                                #16
                                Originally posted by luctens
                                There's no particular go to sites that I go to for specific information about bookmakers. As I said, there isn't a Trip Advisor equivalent or anything near to that scale of information around on any websites in relation to the gambling industry, it's all little bits and pieces here and there across several websites. If you're looking for information on a bookmaker, you need to extensively research that bookmaker on search engines and everything online. Basically search out every single bit of information that's known about a bookmaker. It'll take time, but it'll be worth it in the long run as it should mean you avoid the dodgy and scam bookmakers by doing your homework. And then as long as you use your brain, some nouse and some common sense to come to a decision about a bookmaker based on all of the information you've been able to find out, all of that should result in you making the right decision about whether a bookmaker is reputable or not.
                                Thanks a lot luctens for your post, it helped me to stop being anxious about getting paid. Actually, the website didn't reply to my message, but my account seems ok now.

                                As for you ROCKMVP, I don,t know what type of person you are, but why the hell are you trying to make a situation worse? You just pop up from nowhere and not even give explanations about what you are saying???? Hello???? Ridiculous man....

                                Thanks to all for your advice.
                                Comment
                                • rockmvp1209
                                  SBR Wise Guy
                                  • 09-27-13
                                  • 755

                                  #17
                                  Originally posted by chucho2626
                                  Thanks a lot luctens for your post, it helped me to stop being anxious about getting paid. Actually, the website didn't reply to my message, but my account seems ok now.

                                  As for you ROCKMVP, I don,t know what type of person you are, but why the hell are you trying to make a situation worse? You just pop up from nowhere and not even give explanations about what you are saying???? Hello???? Ridiculous man....

                                  Thanks to all for your advice.
                                  basically what I am saying is my friend had the same exact situation and they locked his account because they said he was "on a blacklist" and his service was refused. You won't get paid
                                  Comment
                                  • Hareeba!
                                    BARRELED IN @ SBR!
                                    • 07-01-06
                                    • 37195

                                    #18
                                    Originally posted by rockmvp1209
                                    basically what I am saying is my friend had the same exact situation and they locked his account because they said he was "on a blacklist" and his service was refused. You won't get paid
                                    In that case your friend must have been up to something dodgy.

                                    If Chucho is clean I'm very confident that he'll be paid.
                                    Comment
                                    • rockmvp1209
                                      SBR Wise Guy
                                      • 09-27-13
                                      • 755

                                      #19
                                      he WONT get paid..ive seen this story so many times...
                                      Comment
                                      • luctens
                                        SBR Wise Guy
                                        • 07-04-16
                                        • 521

                                        #20
                                        Originally posted by rockmvp1209
                                        basically what I am saying is my friend had the same exact situation and they locked his account because they said he was "on a blacklist" and his service was refused. You won't get paid
                                        Originally posted by rockmvp1209
                                        he WONT get paid..ive seen this story so many times...
                                        You don't get to be on a "blacklist" for nothing, so your friend must have been up to funny games.

                                        Netbet is a reputable company, and if you're legit, you will get paid, it's as simple as that. The OP has already said that his withdrawal has been approved, and he was only fretting because his login details had been locked, but he now says his account details are ok.

                                        So the situation as it is now is that the OP has had his withdrawal approved and is waiting for the 2-4 days stated withdrawal time for the payout to be processed, and the account details are back to normal, so everything is back to normal with the OP now simply just waiting for the withdrawal to be processed, so there's absolutely nothing whatsoever suggesting the OP won't be paid, so stop with your stupid vague posts and your pointless doom-mongering, as you're talking complete and utter rubbish.
                                        Last edited by luctens; 10-22-16, 09:51 PM.
                                        Comment
                                        • chucho2626
                                          SBR Rookie
                                          • 09-14-15
                                          • 16

                                          #21
                                          Originally posted by rockmvp1209
                                          basically what I am saying is my friend had the same exact situation and they locked his account because they said he was "on a blacklist" and his service was refused. You won't get paid

                                          Haha wow. What a loser you are. Coming on a forum to ''scare'' people about not getting paid. Do you actually have a life? My withdrawal was accepted and the account was only locked for an update and now running properly.

                                          Get a life you loser....
                                          Comment
                                          • rockmvp1209
                                            SBR Wise Guy
                                            • 09-27-13
                                            • 755

                                            #22
                                            Originally posted by chucho2626
                                            Haha wow. What a loser you are. Coming on a forum to ''scare'' people about not getting paid. Do you actually have a life? My withdrawal was accepted and the account was only locked for an update and now running properly.

                                            Get a life you loser....
                                            you were the one who was scared to start with an "very anxious" lol you just couldnt handle the truth that your account is bad
                                            Comment
                                            • chucho2626
                                              SBR Rookie
                                              • 09-14-15
                                              • 16

                                              #23
                                              Yup indeed, I was anxious because I never made a withdrawal with them, but everything turns out that it seems fine.

                                              You are just a loser to have fun saying that people won't get paid.

                                              Get a life.
                                              Comment
                                              • rockmvp1209
                                                SBR Wise Guy
                                                • 09-27-13
                                                • 755

                                                #24
                                                Originally posted by chucho2626
                                                Yup indeed, I was anxious because I never made a withdrawal with them, but everything turns out that it seems fine.

                                                You are just a loser to have fun saying that people won't get paid.

                                                Get a life.
                                                they still havent paid you though? am i right
                                                Comment
                                                • chucho2626
                                                  SBR Rookie
                                                  • 09-14-15
                                                  • 16

                                                  #25
                                                  Wrong loser
                                                  Comment
                                                  • chucho2626
                                                    SBR Rookie
                                                    • 09-14-15
                                                    • 16

                                                    #26
                                                    I just got paid!!!! All the money and not a penny missing!!!

                                                    Thanks guys for the support!
                                                    Comment
                                                    • Hareeba!
                                                      BARRELED IN @ SBR!
                                                      • 07-01-06
                                                      • 37195

                                                      #27
                                                      Originally posted by chucho2626
                                                      I just got paid!!!! All the money and not a penny missing!!!

                                                      Thanks guys for the support!
                                                      Good!
                                                      I didn't doubt it for a minute if you were genuine.
                                                      I think one of the posters in this thread is hiding under a rock.
                                                      Comment
                                                      • chucho2626
                                                        SBR Rookie
                                                        • 09-14-15
                                                        • 16

                                                        #28
                                                        Originally posted by Hareeba!
                                                        Good!
                                                        I didn't doubt it for a minute if you were genuine.
                                                        I think one of the posters in this thread is hiding under a rock.
                                                        yeah
                                                        but i just cant see how people can be DODGY on a bookmaker...HOW THE HELL can you be dodgy? What makes some accounts NON LEGIT?
                                                        Comment
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