Dimeline Sportsbook Jokers

**Batfink** · 05-06-09, 08:34 AM

So what good is a book that doesn't pay any winnings out?

All the risk is on the players side and they can just make false accusations or not pay out if they feel like it! Something has to be done about this as they cannot be allowed to get away with it.

**slevy** · 05-06-09, 08:39 AM

Basically I agree on that, but I guess they have sometihing to go after, otherwise they would not do this (or would they) In my case i have had no problems so far besides the most important - payments! But they have not closed my account, limited my bets or told me to doubble roll over etc.

**slevy** · 05-06-09, 08:42 AM

ok, just read the post for mbynwa, and that changes things a bit! I´ll contact them and see what happens when I tell them that I know that they are lying to me about an empty moneybookersaccount!

**Peep** · 05-06-09, 09:04 AM

I did file an official SBR complaint form last night, forwarded my e-mails as well.

Bill Dozer was up on this book a few months ago, said they were trying to turn it around. Looks like they either ran out of money or went back to their old theiving ways in the meantime.

I am not British, did not play steam and do not trust them at all at this point.

**Justin7** · 05-06-09, 09:29 AM

This is bush-league. Dime line needs to acknowledge its mistakes, fix them, and move on. C- is a very generous rating for a book with these kinds of issues.

**mbynwa** · 05-06-09, 09:58 AM

Justin, they clearly have a very low opinion of SBR and said as much to Orson on the first page of this thread. It is pretty clear to me they are using there ridiculous rules to try and prevent having to pay out winnings.

You would not believe the number of times i was told i could have my deposit back and that was all, every complaint was replied with this kind of threat. I took it as a threat, hence why i gave up over $1000 of my winnings. It just seem to me that they were using every possible trick to try and prevent payment.

**lucciferg** · 05-06-09, 10:39 AM

Even though I just got my initial deposit back plus $25, they didn't deduct the whole bonus from me, which would have left me down on my initial deposit as I hadn't won anything above my deposit and the bonus.

I also had my payment via Moneybookers in seconds, so maybe they really don't have funds in there at the moment?

While the whole thing was really stressful for me, it seems like they are trying to be fair, it's just that they really do believe they were taken advantage of.

**HeeeHAWWWW** · 05-06-09, 11:02 AM

Originally posted by lucciferg

While the whole thing was really stressful for me, it seems like they are trying to be fair, it's just that they really do believe they were taken advantage of.

That's the impression I got too. Might be wrong, who knows, but their guy phoned me and spent well over an hour on it. Not sure why a dodgy book would bother doing that, there's nothing to gain from it.

There's also more to this whole thing from what I've been able to uncover - I"ll maybe post later - but the basic theme is one seen before: a few idiots ruin it for everyone.

**mbynwa** · 05-06-09, 11:35 AM

Originally posted by HeeeHAWWWW

a few idiots ruin it for everyone.

That sounds par for the course then. A few idiots get greedy and multi-account (im guessing this is what you mean) and unfrotunately the innocent ones get tarnished with the same brush.

If that's what it is, it sounds like Betjoint part deux!

**arnie_marta** · 05-06-09, 11:39 AM

Originally posted by HeeeHAWWWW

That's the impression I got too. Might be wrong, who knows, but their guy phoned me and spent well over an hour on it. Not sure why a dodgy book would bother doing that, there's nothing to gain from it.

There's also more to this whole thing from what I've been able to uncover - I"ll maybe post later - but the basic theme is one seen before: a few idiots ruin it for everyone.

I do no have any account at Dimeline, but for what I can see the few idiots you are talking about, are the ones that won a lot from them.

So, you call idiots to winning players

They made a poor managements call offering big bonus, with bigger roll-overs, the players deposit and made that huge roll-overs, without any problem, when trying to withdraw they where threat and their accounts suspended.

These is what some of you call justice??

**Raul_001** · 05-06-09, 12:27 PM

I got the call from their manager named Joe, who looks after the disputes there. Spent almost an hour every day trying to resolve the dispute, the conversation was very amicable and he gave the impression of a genuine person. But two days later my account was suspended with the rest of UK accounts there. My dispute was around the rollover on moneyline..

So even though it appears that they are feeling being taken advantage off, it is not right to sweep every one from the same region and paint them with the same brush.However if they have invoked their risk management to prevent further damage and gradually eliminating the clear accounts then it seems the clever thing to do.

They can atleast inform affected people by notifying them the statuses of their account by an email or another call. I have had no notification from them since last friday.

**koko** · 05-06-09, 01:51 PM

Originally posted by Bill Dozer

The new gaming company BTG Gaming, which we label Safari Casino Group that broke off from Futurebet has shown their inexperience making avoidable mistakes. They have also shown their resilience by paying players after Futurebet stole the deposits, allowing the mediation of disputes, and taking responsibility for their mistakes. Hopefully they don't get off that path. We should fine out Monday.

Bill, is Pino still connected with safari casino? I worked with him years ago during when site was rolling up under their umbrella.

**Raul_001** · 05-06-09, 01:57 PM

Yes mate , he stilll is.

**heathcliffm** · 05-06-09, 09:23 PM

so are they just doing this type of scam to UK accounts?

**Peep** · 05-06-09, 09:43 PM

Originally posted by heathcliffm

so are they just doing this type of scam to UK accounts?

Nope.

I am Canadian and they are scamming me too.

So equal opportunity screwers. I do not see a happy end to this.

**Raul_001** · 05-07-09, 02:26 AM

Peep,

Aren't they based in Canada too? Could you share some more information as to why you have to the conclusion it is not going to be a positive end or is it just an outlet of anger?

**Batfink** · 05-07-09, 03:34 AM

Still no response from them to my requests for information. They promised an answer 3 days ago and I have heard nothing, no reply to emails either, and my account is still suspended. Its getting to be very frustrating and stressful now

**orson** · 05-07-09, 11:33 AM

Can anyone who has had their account suspended get onto live chat? I can't anymore. I am guessing they have changed it so you have to be logged in to access it, which means that I now have no way to talk to them, as they ignore emails.

**Peep** · 05-07-09, 12:19 PM

Originally posted by Raul_001

Peep,

Aren't they based in Canada too? Could you share some more information as to why you have to the conclusion it is not going to be a positive end or is it just an outlet of anger?

I just don't like they way they are behaving.

Not paying ANYONE that I know of.

Changing rollover rules midstream. Lying about having/not having Moneybookers funded.

And on and on......

**mbynwa** · 05-07-09, 01:02 PM

Originally posted by orson

Can anyone who has had their account suspended get onto live chat? I can't anymore. I am guessing they have changed it so you have to be logged in to access it, which means that I now have no way to talk to them, as they ignore emails.

I think and i have no proof of this, but i think they ban you from live chat, i just could not get it to connect at work, so i tried connecting by our other and hey presto it worked, whilst i was online to live chat i tried my connection again and it just would not even load.

Orson, do you get just a white page when clicking on live chat?

**mbynwa** · 05-07-09, 01:03 PM

Originally posted by Peep

I just don't like they way they are behaving.

Not paying ANYONE that I know of.

Changing rollover rules midstream. Lying about having/not having Moneybookers funded.

And on and on......

That is not true, i was paid within 30mins after giving up my winnings and just taking back my deposit. This was paid ny Moneybookers, last Saturday about 12pm ET.

**RiverMan** · 05-07-09, 01:43 PM

Anybody getting paid yet?

**orson** · 05-07-09, 01:49 PM

Originally posted by mbynwa

I think and i have no proof of this, but i think they ban you from live chat, i just could not get it to connect at work, so i tried connecting by our other and hey presto it worked, whilst i was online to live chat i tried my connection again and it just would not even load.

Orson, do you get just a white page when clicking on live chat?

Yep, its just blank white page. It was like this yesterday as well but before that I could alway get on when it said live chat was available.

I am assuming by the lack of new information on this thread that everyone is getting ignored. Is there a phone number for these people? I wonder if anyone from SBR has been told anything further.

**Peep** · 05-07-09, 02:48 PM

mybyna.

I do not consider giving up winnings getting paid. How could you?

WTF.

**koko** · 05-07-09, 02:57 PM

Originally posted by Raul_001

Yes mate , he stilll is.

Oh...then everyone be careful not to get on the phone with this guy. Back in the day, he'd call me weekly and I'd be stuck on the phone with him for at least 45 minutes every time.

Pino likes to talk.

Other than that, he did take care of me during the aforementioned transition of ownership of a site. Since I came out of it whole, it was worth chatting with the guy for prolonged periods of time a few days a week.

**mbynwa** · 05-07-09, 04:21 PM

Originally posted by orson

Yep, its just blank white page. It was like this yesterday as well but before that I could alway get on when it said live chat was available.

I am assuming by the lack of new information on this thread that everyone is getting ignored. Is there a phone number for these people? I wonder if anyone from SBR has been told anything further.

Orson,

Have you another internet you can try? work, friends net etc.....

I reckon you'll get on ok.

**mbynwa** · 05-07-09, 04:24 PM

Originally posted by Peep

mybyna.

I do not consider giving up winnings getting paid. How could you?

WTF.

Yes i know the difference, but if you are being told they have no funds in Moneybookers this is clearly a lie

**Peep** · 05-07-09, 04:39 PM

I did get my 45 minute phone call from Dimelinesports, the gist of which is

1) They decided to not count baseball towards rollover when they made the decision to go to a dime line. They said that this was posted on their website. Bill Dozer suggested they might e-mail any changes next time as well, they agreed to this.
2) I was assured that "you are a long time customer, you will not get screwed, you will get paid after you complete your rollover". I told them that I would not have deposited if I knew that baseball ML did not count towards rollover.
3) I do appreciate the phone call, it shows me that at least they are interested in cleaning this up. So I am going to finish my 12X with Hoops as best I can.

As the service rep I talked to pointed out, not everyone will be happy with this. I am not, but, on the bright side, I do like some of their numbers, so I am going to truge on and make my X.

Until I do my X, I am not going to bother with this thread. It was a misunderstanding that I deposited under, I am going to assume it was an honest one on both sides, I will complete my rollover with 20 cents lines or go broke trying (more likely lol).

Thank you to the SBR people who have interceeded on my behalf, it is appreciated.

**Raul_001** · 05-08-09, 01:46 AM

So your account is restored? I accepted the changed rollover too but my account hasn'y been restored yet.

**Batfink** · 05-08-09, 03:39 AM

Another day passes and still no response to my requests for information. When I go on CS all they tell me is they have no control or knowledge of the situation as it is being dealt with by management, but management are not even acknowledging my requests. My balance was over $6k when this all kicked off and it seems like they just want to hold on to this for themselves. Is there anything else I can do given that I cannot get a response from them?

**Peep** · 05-08-09, 11:07 AM

My account was never closed.

I just inquired about how much more rollover was required before I could cash out, at which point I was informed that baseball ML's do not count towards rollover. So, while I am not happy about this, I am going to bet out on NBA and make my rollover that way (or go broke trying).

**orson** · 05-11-09, 02:09 PM

Still no reply from emails. Its been 10 days since my account was suspended and still no resolution or contact in that time. How many people are still waiting on them - not hearing anything. Perhaps it is not contructive to bump a thread saying that nothing has happened but I'd appreciate any input or lack of input anyone has had.

Heeehawwww - did you get any response from them yet since your phone call?

**dealer wins** · 05-11-09, 04:10 PM

With all due respect to this site, if this book is rated C- then all the ratings on this site totally meaningless.

These actions are from a book that should be rated F at best ie a scam book.

**Batfink** · 05-12-09, 04:08 AM

Originally posted by orson

Still no reply from emails. Its been 10 days since my account was suspended and still no resolution or contact in that time. How many people are still waiting on them - not hearing anything. Perhaps it is not contructive to bump a thread saying that nothing has happened but I'd appreciate any input or lack of input anyone has had.

Heeehawwww - did you get any response from them yet since your phone call?

I have had one email response from them in the last week, and that was a one liner veiled threat, so not particularly helpful. The impression I get is that sbr cannot do a lot with them, especially if they don't care about the rating.

**Raul_001** · 12-05-09, 03:39 PM

Originally posted by Peep

I did get my 45 minute phone call from Dimelinesports, the gist of which is

1) They decided to not count baseball towards rollover when they made the decision to go to a dime line. They said that this was posted on their website. Bill Dozer suggested they might e-mail any changes next time as well, they agreed to this.
2) I was assured that "you are a long time customer, you will not get screwed, you will get paid after you complete your rollover". I told them that I would not have deposited if I knew that baseball ML did not count towards rollover.
3) I do appreciate the phone call, it shows me that at least they are interested in cleaning this up. So I am going to finish my 12X with Hoops as best I can.

As the service rep I talked to pointed out, not everyone will be happy with this. I am not, but, on the bright side, I do like some of their numbers, so I am going to truge on and make my X.

Until I do my X, I am not going to bother with this thread. It was a misunderstanding that I deposited under, I am going to assume it was an honest one on both sides, I will complete my rollover with 20 cents lines or go broke trying (more likely lol).

Thank you to the SBR people who have interceeded on my behalf, it is appreciated.

http://www.sportsbookreview.com/NewsWire/3690/dimeline-sportsbook-confiscating-winnings-bonuses-winning-players.aspx