Dimeline Sportsbook Jokers

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  • Batfink
    SBR Rookie
    • 05-01-09
    • 21

    #1
    Dimeline Sportsbook Jokers
    I have been wagering at Dimeline Sportsbook for the last 2 months and have had a few problems. The latest of which has resulted in my account being suspended. They are claiming that I am part of a syndicate or are betting on huge steam plays only. This is simply outrageous, you will see how later ...

    First problem I had was a wager that was voided due to an apparent system error, no email or contact, and I only found out after it had settled. It should have won me $500. After much arguing they settled my account with $300 which I was happy enough with at the time.

    Then they changed the rollover requirements on me half way through, by saying moneyline bets on baseball did not count. I had received a $2000 bonus and needed to wager $40,000 to release this. When I found out about this I had done just under half of this and only found out by chance when browsing their site.

    In addition I found my bet size limited to $150 at this point. This meant I had to wager a further $30,000 with $150 bets. Anyway, I started doing this and ended up placing 53 bets over the last 3 days on a mix of baseball, basketball and hockey wagering a total of about $8k.

    Then I got the email from them claiming I was ineligible and my account suspended. It is completely scandalous, they have allowed me to risk in the region of $30,000 and now have suspended my account. I have not heard what they are going to do with my funds yet.

    Are they sore losers who will try anything to annoy winners and prevent them from winning more?

    I just find it incredible how they can make such outrageous claims, especially given that over the last 3 days alone I have placed 50+ bets on almost every mlb and nba game going. My total bets must amount to well over 100 in number now.

    I have submitted a complaint form on here, but just wanted some opinions and to warn others about this shady outfit.
  • orson
    SBR Rookie
    • 05-01-09
    • 11

    #2
    I have also had my account suspended. According to the man I just spoke to, there have been around 8 people who have had their accounts suspended. They seemed particularly pissed with a group of UK signups who inhabit a forum known as rpoints. The guy was qouting posts from a thread there that particularly annoyed him about people trying to abuse their bonuses, and then threatening them with SBR to get paid.

    His story of the matter is that dimeline is a small bookie getting hit by steam betters who are not recreactional players. I did not view myself as a professional player but he had a different definition to it than me. As far as I was concerned I simply took a bonus they offered, and then bet on lines which were not crap ones. I was not going out of my way, waiting for odds to shift then jumping - I simply took the better odds they had. Anyway, that is apparently not acceptable behaviour.

    The power of sbr doesn't seem like it will cut much muster here either - his attitude was that he does not care any longer if people complain to SBR or Mr Dozer - they are going to do what they are going to do regardless. I hope this is not the case as I have a lot of money tied up here.

    As far as the money goes - it is still to be decided how much of the money in accounts is going to be paid out. The man I spoke to said that he would recommend that if you got 100 percent bonus then they would pay out only half of the money as the other half of it was gained as a result of the bonus they gave. I really hope this is not the way they go. I believe if they are committed to this course of action then a deduction of the bonus money alone would be fairer, but obviously it is understandable why they are working it out their way, as it means they don't have to pay out as much.

    If you have made a complaint already, is it worth me doing so? Maybe I should but like I said already, they hold SBR is very low regard at the moment, and I don't really believe they care if they go down in the ratings if it means getting rid of the percieved bad element. He did acknowledge that the high bonuses were in retrospect a bad idea and they were taking action to remedy this.

    I think we will learn the outcome of how much we are getting paid on Monday so watch your inbox for that. The guy seemed to believe that ratings on here simply didn't matter - and their problems only started when they went up to a C-. I do find that hard to believe as surely a lot of the 'recreactional' type betters they are trying to attract would be put off by a rating of D and below. Anyway, this seems like a definate change on strategy on their part. Fingers crossed.

    edit: I didn't realise that baseball moneyline didn't count for wagering. That was not in the rules of the offer I signup up to. Pretty lousy that they didn't email me to mention the change.
    Last edited by orson; 05-01-09, 07:24 PM.
    Comment
    • Batfink
      SBR Rookie
      • 05-01-09
      • 21

      #3
      I see what you are saying orson, but they have zero justification for claiming there is anything wrong on my account. Surely no book has 50+ steam lines in 3 days!

      The number of bets I made, risking $30,000, it makes me sick to think they will not pay me out any of my money. I risked my money fair and square so they had better give me my winnings back.
      Comment
      • orson
        SBR Rookie
        • 05-01-09
        • 11

        #4
        I want all my winnings too. I could live with them taking the bonus back, even though it seems undeserved, as I consider myself to have done nothing wrong - but to take away half of my account balance is gutting and seems overly harsh.

        If they take away the initial bonus only then they are surely not out of pocket. If they take more then I will fill in SBR complaint form because I think they will definately deserve to have their ranking lowered. I am a reasonable person and I can almost understand their position up to a point (even though this treatment is unwarranted in my case), but taking half my account balance is out of order in my view and behaviour which needs to be reflected in the ratings.

        They may say they don't care about sbr ratings right now, but if they lower their bonus as they said they would, and they keep their odds and limits as they are and they have a bad rep and rating, who will play there?
        Comment
        • heathcliffm
          SBR Sharp
          • 12-09-08
          • 407

          #5
          this isnt good news....i have an account there also!
          Comment
          • denn333
            SBR MVP
            • 09-16-05
            • 1191

            #6
            Been there for 4 months and have not had any problems with the bonus received , rollover requirements, or getting paid.
            Comment
            • heathcliffm
              SBR Sharp
              • 12-09-08
              • 407

              #7
              Originally posted by denn333
              Been there for 4 months and have not had any problems with the bonus received , rollover requirements, or getting paid.

              if you dont mind me asking when and how much was your last payment? how long after requesting withdrawl did it take to recieve it?
              Comment
              • Bill Dozer
                www.twitter.com/BillDozer
                • 07-12-05
                • 10894

                #8
                Everyone with a dispute should fill out the complaint form.

                You guys did a good job describing the situation. Dimeline offered a dumb high risk bonus to the public, giving $2,000 to whoever from wherever. I'm surprised it wasn't a bigger issue. Basically DLS is unhappy because non-recreational players pointed out the offer in a traders forum. We are waiting until Monday to hear how they are settling this.

                We have told DLS that they can't dangle 100% bonuses to the public, take hundreds of bets, and then cut everyone off when it's clear you can't beat them. Taking any of the winnings is completely unacceptable.

                The new gaming company BTG Gaming, which we label Safari Casino Group that broke off from Futurebet has shown their inexperience making avoidable mistakes. They have also shown their resilience by paying players after Futurebet stole the deposits, allowing the mediation of disputes, and taking responsibility for their mistakes. Hopefully they don't get off that path. We should fine out Monday.
                Comment
                • betplom
                  SBR Posting Legend
                  • 09-20-06
                  • 13444

                  #9
                  What are the chances all these complaints coming from posters with less than 10 posts are working together?

                  Plommer smells something fishy here.
                  Comment
                  • heathcliffm
                    SBR Sharp
                    • 12-09-08
                    • 407

                    #10
                    Originally posted by betplom
                    What are the chances all these complaints coming from posters with less than 10 posts are working together?

                    Plommer smells something fishy here.

                    some people only post when they are worried or pissed
                    Comment
                    • betplom
                      SBR Posting Legend
                      • 09-20-06
                      • 13444

                      #11
                      Originally posted by heathcliffm
                      some people only post when they are worried or pissed
                      And others post relentlessly at all hours of the day and night compiling a phenomenal post count in a very short time.


                      Comment
                      • Bill Dozer
                        www.twitter.com/BillDozer
                        • 07-12-05
                        • 10894

                        #12
                        Originally posted by heathcliffm
                        some people only post when they are worried or pissed
                        Are you all posters from another board?
                        Comment
                        • orson
                          SBR Rookie
                          • 05-01-09
                          • 11

                          #13
                          These were my first posts. That makes me suspect to you? My account was suspended yesterday and I have a lot of money at stake. I am not interested in chatting here but this forum does potentially have some influence in my case and so I decided to sign up and comment.
                          Comment
                          • ijustwant2bpaid
                            Restricted User
                            • 11-11-08
                            • 3706

                            #14
                            i smell something fishy as well, just want to be on the record saying that
                            Comment
                            • Batfink
                              SBR Rookie
                              • 05-01-09
                              • 21

                              #15
                              For the record I am entirely recreational at this game. An hour or two a night now and again and that is it. Just because I put in $2k does not change this, it was all my float for the baseball season and the bonus made this a good place for me, or so I thought. And as for post count, so what if I have just signed up, are only veterans aloud to complain?
                              Comment
                              • ijustwant2bpaid
                                Restricted User
                                • 11-11-08
                                • 3706

                                #16
                                no im no veteran and despised by most on here anyway but i just know that many of the complaints on here are by people who lie or are trying to hurt a certain book, it could be the truth but with 2 of ya i kinda doubt it.
                                Comment
                                • heathcliffm
                                  SBR Sharp
                                  • 12-09-08
                                  • 407

                                  #17
                                  Originally posted by Bill Dozer
                                  Are you all posters from another board?

                                  no i just lurk on this board mainly. the only problem i have with them is the limit cuts. i was worried because of my balance and pending withdrawl.


                                  added: no motive with me as i have accounts with almost all of the books that sponser here. and my balance isnt a lot compared to most of you here.
                                  Last edited by heathcliffm; 05-02-09, 03:13 PM.
                                  Comment
                                  • slevy
                                    SBR Rookie
                                    • 12-01-08
                                    • 48

                                    #18
                                    I have had major problems getting paid via moneybookers. Finally asked for a cheque instead, which i´m waiting on at the moment. It has been send, or atleast that is what they say. I would like to recieve the rest of my balance via moneybookers, and dimeline will tell me when they have their moneybokkersaccount funded so i can request the withdrawl - but will they ever? Was told 2-3 days a week ago and still no funds there as of yesterday.
                                    Comment
                                    • M0RPH
                                      SBR Rookie
                                      • 07-03-08
                                      • 24

                                      #19
                                      Do SBR have any update on this?
                                      Comment
                                      • orson
                                        SBR Rookie
                                        • 05-01-09
                                        • 11

                                        #20
                                        They were supposed to contact me about what they were going to do yesterday but I heard nothing. Live chat say will contact me but can't say when.

                                        There is no justifcation in taking my winnings. Bookies should make their money from the overrounds not from taking a share of my winning bets. If they take away the bonus they will have made a profit from the overrounds of all the bets I placed. Taking my winnings too is just not right. I hope they come round to seeing this.
                                        Comment
                                        • the_orangekat
                                          SBR MVP
                                          • 12-08-07
                                          • 1267

                                          #21
                                          In late 07, they ripped me off out of over $1000, I posted here and tried to warn you people yet some people are as thick as mud and would walk into a pit of alligators even if signs were posted all around the pit.
                                          Comment
                                          • Peep
                                            SBR MVP
                                            • 06-23-08
                                            • 2295

                                            #22
                                            Another reason to be afraid.

                                            I was just told that baseball ML bets don't count towards rollover "because we are a reduced juice book".

                                            So here I sit, having made rollover but not having made rollover according to them.
                                            Comment
                                            • lucciferg
                                              SBR Rookie
                                              • 09-01-08
                                              • 29

                                              #23
                                              I don't know whether it's useful or not. I also had an account with them - for about a month - that they limited and then closed.

                                              They did this on the basis that I'm in the UK and they gave me a bonus. The guy I spoke to initially said that it was because I had a "betting pattern" like others that he said were in a syndicate. That wasn't true. Anyway, he then checked with his linesmaker, and called me back to apologise saying it wasn't because of my bets (so I'm not sharp after all, LOL), just my location and the fact I took a bonus. He seemed quite sincere about having made a mistake. I received my initial deposit back to Moneybookers plus $25 to cover any currency conversion issues. (Obviously, I lost the bonus).

                                              Not an ideal solution, but it made me think they do genuinely believe they've been taken advantage of - whether true or not. Hopefully, they'll work with you to sort out a fair solution. I don't know if my solution would be fair to you guys, but it got me out of a stressful situation.
                                              Comment
                                              • slevy
                                                SBR Rookie
                                                • 12-01-08
                                                • 48

                                                #24
                                                Originally posted by Peep
                                                Another reason to be afraid.

                                                I was just told that baseball ML bets don't count towards rollover "because we are a reduced juice book".

                                                So here I sit, having made rollover but not having made rollover according to them.
                                                isen´t it only wagers above -140 that does not count towards the roll over?
                                                Comment
                                                • Peep
                                                  SBR MVP
                                                  • 06-23-08
                                                  • 2295

                                                  #25
                                                  isen´t it only wagers above -140 that does not count towards the roll over?
                                                  I didn't get the idea that the line had anything to do with it slevy's. It wasn't mentioned. Here is the e-mail I got. I have been playing bases daily.

                                                  Sir you have wagered $910 out of the $12,000 required. Please remember MLB moneylines do not count towards rollover. This is because we use a 10 cent line. If you want them to count we have to double the rollover to 24x.
                                                  In effect, baseball wagers don't count towards rollover.
                                                  Comment
                                                  • tomcowley
                                                    SBR MVP
                                                    • 10-01-07
                                                    • 1129

                                                    #26
                                                    How retarded. If they're willing to count baseball at half rollover, then.. count baseball at half rollover. WTF?
                                                    Comment
                                                    • orson
                                                      SBR Rookie
                                                      • 05-01-09
                                                      • 11

                                                      #27
                                                      Originally posted by lucciferg
                                                      I don't know whether it's useful or not. I also had an account with them - for about a month - that they limited and then closed.

                                                      They did this on the basis that I'm in the UK and they gave me a bonus. The guy I spoke to initially said that it was because I had a "betting pattern" like others that he said were in a syndicate. That wasn't true. Anyway, he then checked with his linesmaker, and called me back to apologise saying it wasn't because of my bets (so I'm not sharp after all, LOL), just my location and the fact I took a bonus. He seemed quite sincere about having made a mistake. I received my initial deposit back to Moneybookers plus $25 to cover any currency conversion issues. (Obviously, I lost the bonus).

                                                      Not an ideal solution, but it made me think they do genuinely believe they've been taken advantage of - whether true or not. Hopefully, they'll work with you to sort out a fair solution. I don't know if my solution would be fair to you guys, but it got me out of a stressful situation.
                                                      Yes, that is helpful. Based on what I was told and what you are saying, I believe they could be suspending accounts for not much more of a reason than being from the UK and claiming a bonus. Perhaps if need be I could also ask them to also investigate my bets, as I really don't think they were that sharp.
                                                      Comment
                                                      • Peep
                                                        SBR MVP
                                                        • 06-23-08
                                                        • 2295

                                                        #28
                                                        I heard from someone else who they pulled this "double rollover" on.

                                                        He did the double rollover.

                                                        Then they wouldn't pay him due to "SHARP PLAY".

                                                        This is not good.......
                                                        Comment
                                                        • SBR Lou
                                                          BARRELED IN @ SBR!
                                                          • 08-02-07
                                                          • 37863

                                                          #29
                                                          Originally posted by Peep
                                                          I heard from someone else who they pulled this "double rollover" on.

                                                          He did the double rollover.

                                                          Then they wouldn't pay him due to "SHARP PLAY".

                                                          This is not good.......
                                                          Yeah, I think this is a situation where it's going to get worse before it gets better. I would hope Dimeline recognizes the error of their ways, but at this point I am not optimistic that these particular bonus players, that Dimeline deems as both 'professional' and working in cahoots, will make it out with much more than their deposits.

                                                          We should know soon.
                                                          Comment
                                                          • Peep
                                                            SBR MVP
                                                            • 06-23-08
                                                            • 2295

                                                            #30
                                                            Thanks Lou for the interest and concern..

                                                            I'll file a complaint, so you have it on record. I would do the rollover, but what is the sense, if I can't get paid anyway because my plays will be "sharp".
                                                            Comment
                                                            • Batfink
                                                              SBR Rookie
                                                              • 05-01-09
                                                              • 21

                                                              #31
                                                              Originally posted by CrazyLou
                                                              Yeah, I think this is a situation where it's going to get worse before it gets better. I would hope Dimeline recognizes the error of their ways, but at this point I am not optimistic that these particular bonus players, that Dimeline deems as both 'professional' and working in cahoots, will make it out with much more than their deposits.

                                                              We should know soon.
                                                              That sounds bad Lou, and if it proves to be the case they should definitely be downgraded, big style. I don't mind anyone examining my bet history and if they did they would see absolutely nothing wrong with them. If they don't let me start betting again or give me all my money back, including winnings, it is nothing short of theft on their part.
                                                              Comment
                                                              • lucciferg
                                                                SBR Rookie
                                                                • 09-01-08
                                                                • 29

                                                                #32
                                                                DimeLine offered to reinstate my account when they apologised for the error. I said that I felt uncomfortable betting with them now as my account had been suspended, etc. for what they admitted was a mistake, and who was to say it wouldn't happen again, so I just agreed to have them go ahead and refund the deposit.

                                                                Good luck resolving this.
                                                                Comment
                                                                • mbynwa
                                                                  SBR High Roller
                                                                  • 12-23-08
                                                                  • 181

                                                                  #33
                                                                  I have been reading this thread with interest as i was currently placing bets with Dimeline.

                                                                  I received by mail a promo from Robert Wilde offering a 50% reload bonus, i promptly took Robert up on this offer and deposited £500 for a £250 reload bonus.

                                                                  I then placed a large number of bets on the MLB moneyline and after a nice set of wins my account was up to $3k, i believe i had fnished my rollover requirement of £7500 or $11,000 and went to ask for a withdrawal.

                                                                  At this time i was told that ML bets do not account towards the bonus requirement as they are 10cent lines.

                                                                  This was fine and started to grind my way through the bonus, after two bets on spreads i found i was limited to $500 win max, i enquired as to why i was limited and i was told that i was betting steam plays only, which was utter rubbish i was taking bets that i fancied, after a day or so of placing bets at $500 max win, i was shut down to $250 as i was still betting 'steam' plays. Again this was impossible as i was betting at about 5pm uk time on 20cent lines that were just not going to move.

                                                                  I spoke with Robert Wilde a number of times and expressed my disatisfaction of having to complete a £7500 or $11,000 WR betting at $250 at a time. I was told that i could recieve my deposit back and that was it, or contnue, i did enquire as to if they were going to imit me further and he did admit that if i was continuing beting on these so called 'steam' plays then yes i would be limited.

                                                                  It was then i discovered this thread so sat about targetting a way out of Dimeline and gave up my $1500 winnings and got my deposit back within about 30mins of asking.

                                                                  I believe i am one of the users from the UK they have targetted, but i can say with all certainty that i never colluded with anyone on any bets and only took lines that i fancied.

                                                                  The reason i wook my deposit back only was i believe they were going to use the 'steam' and 'sharps' rule to bascailly shut down my account and pay me nothing so i took my deposit and will not be going back.

                                                                  This rule that they have about limiting is purely a way out for them, and everyone should avoid them like a sneezing pig until further notice.
                                                                  Comment
                                                                  • slevy
                                                                    SBR Rookie
                                                                    • 12-01-08
                                                                    • 48

                                                                    #34
                                                                    When did you recieve the funds, and was it through moneybookers? I have not been limited and have completed the roll over which I have their word for, but they don´t have funds in their moneybookersaccount - or atleast that is what they tell me... I have requested 2k in a check which should bee on its way, but have some left which I have requested two days ago via moneybookers, but I have not recieved the funds yet.
                                                                    Comment
                                                                    • mbynwa
                                                                      SBR High Roller
                                                                      • 12-23-08
                                                                      • 181

                                                                      #35
                                                                      I requested my refund of my deposit on Saturday, i was told this would be completed by Monday within 30mins i had received my deposit back by Moneybookers. I believe all the way through my time at Dimeline they wanted me to give up my winnings, every time i asked about limits i was told we can refund your deposit and thats all.

                                                                      Basically they are lying if they say they haven't got the funds in Moneybookers.
                                                                      Comment
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