Justbet (Bookmaker) Bitcoin Payout Bait and Switch

[BigBollocks]

Thanks to all for your feedback and help! I was just about to use the help email addess given by SBR Forum above, but then read NY Stress' post and saw that my Bitcoin withdrawal option was also reactivated. I made a withdrawal request this morning that will hopefully be approved soon.

I agree 100% with Optional that this interaction was shocking by their standards (being stubborn in not allowing a promised withdrawal method and not giving specifics), but hopefully this is a one time problem that is being fixed quickly. Would love to know how books are being taken via Bitcoin like JJ alluded to, as Bitcoin seems like a book's dream.

Hopefully all will go through OK as we used to take for granted. If JB started having issues I would likely just no longer play offshore, as the Bookmaker group is the only one left that I trust to deposit and play for worthwhile amounts.

[NewYorkStress81]

Thanks to all for your feedback and help! I was just about to use the help email addess given by SBR Forum above, but then read NY Stress' post and saw that my Bitcoin withdrawal option was also reactivated. I made a withdrawal request this morning that will hopefully be approved soon.

I agree 100% with Optional that this interaction was shocking by their standards (being stubborn in not allowing a promised withdrawal method and not giving specifics), but hopefully this is a one time problem that is being fixed quickly. Would love to know how books are being taken via Bitcoin like JJ alluded to, as Bitcoin seems like a book's dream.

Hopefully all will go through OK as we used to take for granted. If JB started having issues I would likely just no longer play offshore, as the Bookmaker group is the only one left that I trust to deposit and play for worthwhile amounts.

Nice! I have to wait until 1pm pacific time because I have to wait 7 days from the the time of my last payout.

[SBR Forum]

Thanks to all for your feedback and help! I was just about to use the help email addess given by SBR Forum above, but then read NY Stress' post and saw that my Bitcoin withdrawal option was also reactivated. I made a withdrawal request this morning that will hopefully be approved soon.

I agree 100% with Optional that this interaction was shocking by their standards (being stubborn in not allowing a promised withdrawal method and not giving specifics), but hopefully this is a one time problem that is being fixed quickly. Would love to know how books are being taken via Bitcoin like JJ alluded to, as Bitcoin seems like a book's dream.

Hopefully all will go through OK as we used to take for granted. If JB started having issues I would likely just no longer play offshore, as the Bookmaker group is the only one left that I trust to deposit and play for worthwhile amounts.

Thanks for letting us know. Keep us posted.

[BigBollocks]

Quick Update: Received a low five figure Bitcoin withdrawal about an hour or two ago (there was never any doubt once the option was restored). JustBet/Bookmaker remains the only book that I'd be comfortable with should I ever go on a huge run (six figures plus)...

Thanks again SBF Forum, and here's hoping yours isn't far behind NYStress! Cheers!!

[BigBollocks]

P.S. If the thread title could be changed to reflect that Bitcoin withdrawals are now back up and being processed with no worries, that might be much more appropriate now.

Thanks again!

[NewYorkStress81]

Just recieved my 5 figure payout as well!! 2 5 figure payouts, safe to say the bookmaker family is doing well. Thanks again!

[holzhaur]

Spoke with JJ at Galaxy, he told me my account is only level 1 and I need to be level 3 for a bitcoin withdrawal. No word on when I could expect to reach level 3. Not sure why my low security clearance allows for bitcoin deposits and any other withdrawal method, but I figure it probably has something to do with the $900 they charge for a wire compared to a free BTC payout.

Very strange policies for an "A" book. On the plus side, given current bitcoin price trends they saved me a lot of money by making me wait.

[Grivas_Digeni]

Very interested in finding out what my 'account level' is. How do I do this?

[Optional]

Very interested in finding out what my 'account level' is. How do I do this?

The Bitcoin specialist phone number SBR Forum posted is where others are getting information. Sounds like their JJ can help.

[Craig22]

[QUOTE=BigBollocks;25099335]Here is my chat with JustBet copied and pasted below. Please note that she says that I need a "credit history" and "play more and you might get it turned back on later," but gave no specifics. This is almost akin to what BetonSports kept telling me before they stole $20K from me and countless more fro others. As someone who easily bets over $100K a week there when active and has done so for over five years, I don't know how much more of a "credit history" one could ask for. This is all very disturbing.

Chat Transcript

info: Please wait for a site operator to respond. info: You are now chatting with 'Sophie' Sophie: Welcome to our Live Chat Department. My name is Sophie. How may I be of assistance? JBXXXXXX: Hi Sophie! I was trying to make a withdrawal, but didn't see Bitcoin listed. Has that been taken away as a withdrawal option? Sophie: I will be more than glad to assist you with that! JBXXXXXX: Thanks! Sophie: This method is currently unavailable for pay outs. Sophie: Eventually the option will be back and running,. Sophie: You need to build a credit history with us first to get the method available. JBXXXXXX: I've made a few Bitcoin deposits and withdrawals before, and am down probably $25K or so in the last couple of years. Not sure why I would be ineligible now... Sophie: The method is currently unavailable. Sophie: For pay outs. JBXXXXXX: Strange. OK then. Do you know when it will be available again? Sophie: You need to build a credit history with us first to get the method available. JBXXXXXX: Can you tell me what kind of credit history is necessary to do this? Sophie: Just keep playing to move up your level. JBXXXXXX: How much more? I can't imagine that too many people have played more than me recently. This is all very frustrating, especially when you used to list Bitcoin as a withdrawal method and have done these before with no problem. Sophie: Sir, it is a management decision. You just need to keep playing with us, eventually you might have the option available. Sophie: That is all the information we have, JBXXXXXX: Wow. OK then. Ill ask online to see if anyone has had the same problems. Thanks for your help! Sophie: You are very welcome. I am happy to assist.

I had deposited 5 figures within a few months and had made a bitcoin withdrawl a week earlier. So if $50,000 in volume for a month is not enough, then that means few are getting bitcoin withdrawals anymore. The bitcoin specialists just reiterates their policy. Apparently people are getting bitcoin withdrawals again so who knows.

[Craig22]

Just call them and they will tell you your level.

[NewYorkStress81]

Call JJ.. There is no reason why you can't get a bitcoin withdrawel. The number to speak to him directly is in this thread. 50,000 worth of action in a month is more than enough. All these CSRs get off on telling people that you can't get your money. I'm positive that will work, if not ask SBR to mediate, they will take care of it.

[NewYorkStress81]

Below is the e-mail and phone call that I was referencing too. I was specifically told less than a week ago to start using Bitcoin as I could withdraw and deposit instantaneously that way, only to have the option taken away altogether after winning less than I lost last month. I get that they're trying to make me keep it all in there to eventually lose it again, but I am considering just not wagering offshore at all anymore once JustBet and Bookmaker (the two books that you could always count on to make big wagers and get paid with great customer service) stoop to such pettiness and break their own cashout rules over such a small amount.



Justbet.cx coinbase information

From	jtorres jtorres@justbet.cxhide details

Sat, Jan 2, 2016 6:38 pm

Hi XXXXXX,From our earlier discussion, I recently realized that 2/3 of customers that I spoke to about bitcoin,only use bitcoin now, so I am hoping to help you realize that benefit.

Bitcoin is our fastest growing method for both deposits and withdrawals. I wanted to make sure I keep you informed on the easiest way to move money. Our customers are switching to Bitcoin because there are no fees on deposits, which are basically instant. There are no fees on payouts, which you get usually the same day, up to $25,000 USD per transaction.

No more international blocks from banks or Blacklisted receivers from **/Money Gram, deposits fund your account in minutes. If you can use a smartphone, Bitcoin is easy. If you have ever used Paypal, Neteller, or other e-wallets, using Bitcoin is very similar.

Coinbase is an easy exchange account you can set up: https://www.coinbase.com/ Coinbase can link to your bank account, so you can send funds to and from.

When you open an account at coinbase.com, email me with your Bitcoin Wallet address. It will be located at the upper right hand site of the screen on BTC wallet. I will go ahead and add $100 FP 30x in your account just for signing up. Keep in mind that if you use that wallet we will give you 100% Free play on sports 10 times Roll over on deposit and Bonus amount and $100 Casino Bonus 40 times Roll over on the first 5 deposits made using Bitcoin.

Feel free to call me if you need any assistance. Thank you, and happy holidays.

JJ
Bitcoin Specialist
1-877-226-2120
Ext 1712.

Call this number

[holzhaur]

Call JJ.. There is no reason why you can't get a bitcoin withdrawel. The number to speak to him directly is in this thread. 50,000 worth of action in a month is more than enough. All these CSRs get off on telling people that you can't get your money. I'm positive that will work, if not ask SBR to mediate, they will take care of it.

I spoke with JJ, he asked for approval to increase my account level for a bitcoin payout and was denied.

I didn't hear back the last time I filed a complaint through SBR (except for the email confirming receipt of my request). Can I request a mediation here?

[Optional]

I spoke with JJ, he asked for approval to increase my account level for a bitcoin payout and was denied.

I didn't hear back the last time I filed a complaint through SBR (except for the email confirming receipt of my request). Can I request a mediation here?

I think the most SBR can probably do individually is refer you to the special bitcoin user phone number to speak to JJ, as you have already done.

[NewYorkStress81]

I spoke with JJ, he asked for approval to increase my account level for a bitcoin payout and was denied.

I didn't hear back the last time I filed a complaint through SBR (except for the email confirming receipt of my request). Can I request a mediation here?

Do you use other methods for deposit and withdrawel?

[WVU]

I wish I had seen this thread earlier. The reason Justbet temporarily disabled Bitcoin withdrawals a couple weeks ago is because 14 of justbet accounts were hacked (mine was one) and the hacker was making Bitcoin withdrawals and I suspect they got away with it. FWIW, I have never used Bitcoin. It was rough early on but they eventually figured it out and my account was refunded.

The hacker even made a $500+ wager on my account which won because I hadn't yet met rollover and their first attempt to cash out was denied. No I didn't get to keep that.

[PharaohUB]

I wish I had seen this thread earlier. The reason Justbet temporarily disabled Bitcoin withdrawals a couple weeks ago is because 14 of justbet accounts were hacked (mine was one) and the hacker was making Bitcoin withdrawals and I suspect they got away with it. FWIW, I have never used Bitcoin. It was rough early on but they eventually figured it out and my account was refunded.

The hacker even made a $500+ wager on my account which won because I hadn't yet met rollover and their first attempt to cash out was denied. No I didn't get to keep that.

How does what "level" you are combat a problem of accounts getting hacked? It can happen to anyone at any level. It doesn't make sense. How hard is it to implement something like Heritage has? Require a phone call confirmation with your payout password before you approve a withdraw? This isn't rocket science. Worrying about levels and all that crap not only makes no sense to protect against what supposedly happened, but sounds more complicated to me than implementing an intermediary step after a bitcoin withdraw is requested. Even a reply to a confirmation e-mail would suffice. I can see how it would be a grey area on who was liable if the sportsbook account got hacked, but the book should not be in anyway liable if your e-mail account gets hacked as well. Pretty simple solution if you ask me.

[PharaohUB]

that response wasn't really directed at you but bookmaker (and using your statement on the account of events)

[WVU]

How does what "level" you are combat a problem of accounts getting hacked? It can happen to anyone at any level. It doesn't make sense. How hard is it to implement something like Heritage has? Require a phone call confirmation with your payout password before you approve a withdraw? This isn't rocket science. Worrying about levels and all that crap not only makes no sense to protect against what supposedly happened, but sounds more complicated to me than implementing an intermediary step after a bitcoin withdraw is requested. Even a reply to a confirmation e-mail would suffice. I can see how it would be a grey area on who was liable if the sportsbook account got hacked, but the book should not be in anyway liable if your e-mail account gets hacked as well. Pretty simple solution if you ask me.

The level thing was not real. They didn't want to admit they got hacked and they were allowing zero Bitcoin cash outs until they completed their investigation. Kinda hard to blame them for keeping quiet about the hacks

[PharaohUB]

The level thing was not real. They didn't want to admit they got hacked and they were allowing zero Bitcoin cash outs until they completed their investigation. Kinda hard to blame them for keeping quiet about the hacks

So any account can withdraw with bitcoins now? Holzhaur is saying he still can't even after it cleared up for the other guys and is still being fed the "levels" thing from galaxy. Good news if you can!

[WVU]

So any account can withdraw with bitcoins now? Holzhaur is saying he still can't even after it cleared up for the other guys and is still being fed the "levels" thing from galaxy. Good news if you can!

Not sure now as they likely added layers to their security since the hacking. Those layers could include some sort of "level" thing. But the hack is 100% the reason there were no Bitcoin withdrawals allowed for a short period. They admitted as much to me. Their (justbet) guy in security probably told me more than he should have.

[PharaohUB]

Not sure now as they likely added layers to their security since the hacking. Those layers could include some sort of "level" thing. But the hack is 100% the reason there were no Bitcoin withdrawals allowed for a short period. They admitted as much to me. Their (justbet) guy in security probably told me more than he should have.

I will take it with a grain of salt. The likelihood you were talking to someone in IT security is little to zero. If anything you were talking to business/phone person relaying what the "IT guy" told him or decided to tell him whether true or not and then that guys interpretation of what he heard. Really bookmaker should communicate what is going on. The convos posted in this thread are a joke. "manager decision". "even managers can't change". Like what? "the system decides, we don't". So now these books have systems that are now some sort of sentient being that makes decisions on their own? That's pretty amazing. NASA would be interested in seeing what you've got.

[WVU]

I will take it with a grain of salt. The likelihood you were talking to someone in IT security is little to zero. If anything you were talking to business/phone person relaying what the "IT guy" told him or decided to tell him whether true or not and then that guys interpretation of what he heard. Really bookmaker should communicate what is going on. The convos posted in this thread are a joke. "manager decision". "even managers can't change". Like what? "the system decides, we don't". So now these books have systems that are now some sort of sentient being that makes decisions on their own? That's pretty amazing. NASA would be interested in seeing what you've got.

Javier is head of security for Justbet which although under the bookmaker umbrella, is still operated separately. He did have different people feeding him info so you could be partly right.