1xbet stole over 3000 EUR from my account.

**Optional** · 12-07-15, 07:26 PM

Curacao is a regulator in name only. The govt sub contracts licensing to private companies who compete for business against each other. Standing over or regulating their customers is not a high priority.

I'll find out what is going on with your complaint submission

**pitrs** · 12-07-15, 07:32 PM

Thank you very much.

**hinkel** · 12-15-15, 04:34 AM

Say Goodbye to your Money. It`s a Russian Bookie and those amounts you have placed are to high for them, so u won`t see the Money again.

Lts of comlaints bout this Bookie

**pitrs** · 01-14-16, 01:35 PM

I have an "update". Until today (5 weeks of waiting), there has been no response from 1xbet to the SBR analyst about my case.

**litrismaxxx** · 01-14-16, 09:34 PM

Where you from Pitrs?? 1XBet is not even giving any welcome bonus for new members and you going there high roller...

I dont understand why you bet so much amount in a D bookie. If you was betting in Pinnacle, B365, 5Dimes... so many sites that accept big bets and bigger reputation.

Stay away from 1XBET,, Abramovich will take you money.

Anybody knows any other Sportsbook that ask for Skype Call to verify if you are real???

**masachi** · 01-15-16, 12:19 AM

Originally posted by litrismaxxx

Where you from Pitrs?? 1XBet is not even giving any welcome bonus for new members and you going there high roller...

I dont understand why you bet so much amount in a D bookie. If you was betting in Pinnacle, B365, 5Dimes... so many sites that accept big bets and bigger reputation.

He bets at 1Xbet( D bookie) because hi is arbitrage user. There are many arbs with good bookies like as Pinny, SBO.
Agree with 1Xbet, they have a terrible CS with "college writers".

**Caip34000** · 01-15-16, 03:14 AM

What is an arbitrage user?

**masachi** · 01-15-16, 03:27 AM

Originally posted by Caip34000

What is an arbitrage user?

please read an article https://en.wikipedia.org/wiki/Arbitrage_betting

**Caip34000** · 01-15-16, 04:09 AM

Thanks

**pitrs** · 01-15-16, 04:46 AM

I am from Czech republic. I dont even know they have a bonus. Definitely not for me, so I did not take any advantage from the bonus. All the winnings they stole (over 3000 EUR) were from my own money.

**litrismaxxx** · 01-15-16, 07:32 AM

Thats how small sites working, you can not put so much money because then they try everything to stole you. They prefer small bets or bad players that loose 20€ a day than someone that bet 500€ or more and can get 3000€ and then withdrawal all in less than 3 days. If you tried withdrawal 100€ a week, than 3000€ in one withdrawal, maybe you could safe you account, but thats only my theory i got with experience.

At the end, this problem will help you to be better when you choose one sportsbook before depositing, there are plenty of sites, I recomend you UK Betting sites or TOP sites in SBR, they are more profesional and dont die for 3000€ as russian bookies do.

**Caip34000** · 01-15-16, 12:35 PM

For me it's the same 1xbet management didn't give any answer to sbr for a month and I'm really wondering why 1xbet has been removed from the blacklist if nothing has changed

**litrismaxxx** · 01-15-16, 01:18 PM

Rate C- or D+,D,D- its like a blacklist 2º division, always so many payout complaints in these sportsbooks. If 1XBET is Ratting SBR "D",, means something.

**Winpro** · 01-15-16, 01:49 PM

pitrs, you may take a chance to contact the 1xbet staff directly at the Russian gamblers' forum. Their representative Massel answers customers' questions there. It's in Russian but I suppose Czech is a bit familiar language and google translater will help you. So, if you would like you may try at http://forum.byw.ru/1-xbet-com/40131...tvety-807.html
Good luck!

**Optional** · 01-15-16, 06:26 PM

Originally posted by pitrs

I have an "update". Until today (5 weeks of waiting), there has been no response from 1xbet to the SBR analyst about my case.

We have some movement finally and sounds positive.

Been promised news 'soon'. (for Caip34000 too)

**pitrs** · 01-15-16, 07:05 PM

Originally posted by Optional

We have some movement finally and sounds positive.

Been promised news 'soon'. (for Caip34000 too)

Really? Thank you very much for new hope!

**Caip34000** · 01-16-16, 03:36 AM

Yeah thanks you for the update optional let's hope it will be good for us.

**nico90** · 01-17-16, 01:38 PM

With that kind of lines they have to be tieves

**Winpro** · 01-18-16, 06:03 AM

nico90
That kind of lines they steal from here: www.betmarathon.com and partly from here: http://www.betcityrus.com .
In this sense yes, they are thieves.

**Caip34000** · 01-18-16, 07:46 AM

According to me their aren't thieves. They are for sure not the best Bookmaker on the market and dealing with their customers services is a nightmare sometimes.
But they seems to eventually do the fair thing but sometimes you have to fight for a long time.

The problem is also that it's not normal that you have to use sbr to make your voice heard because their customers services just keep repeating the same thing without listening to you.

**jjgold** · 01-22-16, 12:50 PM

thieves

scam book

stay away

**Optional** · 01-22-16, 03:03 PM

Originally posted by jjgold

thieves

scam book

stay away

They are not as bad as they look from these forum threads.

They have addressed just about every complaint with an explanation or a decision reversal.

Their biggest problem is the way they tell penalized players almost nothing and their stupid canned messages calling people rude for breaking rules. I'd say about 50% of complaints would not happen if they just communicated better.

Quite a few of the complaint posts you have seen here go quiet once we speak to 1xbet and someone actually explains the reason/evidence for the decision.

**Caip34000** · 01-22-16, 04:42 PM

It's very true a huge communication issue

**pitrs** · 01-23-16, 06:21 AM

I dont think its only about communication. There really was no reason to steal my money (yes, they have neither paid anything yet nor sent any explanation email so far). I sent them everything they asked for. I lost money at Canbet or at Heroescasino, but neither of them stole my money in such a disgusting way as 1xbet. Both of them went bankrupt. I have never been in worse bookie and honestly, I completely stopped betting after this experience with 1xbet. I dont have trust in betting business any more. 1xbet is a bookmaker which loves people who lose with them (who does not?) and takes the winnings from those who win. I did not taky any advantage of the bonus money (I did not even know they offer bonuses), my winnings were only from my own money. If this happenned to me, it could eventually happen to anyone who tries to place a bet with 1xbet. And what is even worse...If they are not ashamed of the behaviour I just described, what can happen with the documents I sent them? It is not only about money they already stole. I am afraid the situation could be even worse, because they asked for two types of documents (no other bookie asks for more than one document of those 3 - ID, passport, driving licence). Is my ID and passport already being sold on the black market? Now I have to worry even about identity theft - bank loans in my name etc.

**Caip34000** · 01-23-16, 06:49 AM

Originally posted by pitrs

I dont think its only about communication. There really was no reason to steal my money (yes, they have neither paid anything yet nor sent any explanation email so far). I sent them everything they asked for. I lost money at Canbet or at Heroescasino, but neither of them stole my money in such a disgusting way as 1xbet. Both of them went bankrupt. I have never been in worse bookie and honestly, I completely stopped betting after this experience with 1xbet. I dont have trust in betting business any more. 1xbet is a bookmaker which loves people who lose with them (who does not?) and takes the winnings from those who win. I did not taky any advantage of the bonus money (I did not even know they offer bonuses), my winnings were only from my own money. If this happenned to me, it could eventually happen to anyone who tries to place a bet with 1xbet. And what is even worse...If they are not ashamed of the behaviour I just described, what can happen with the documents I sent them? It is not only about money they already stole. I am afraid the situation could be even worse, because they asked for two types of documents (no other bookie asks for more than one document of those 3 - ID, passport, driving licence). Is my ID and passport already being sold on the black market? Now I have to worry even about identity theft - bank loans in my name etc.

Yes it's concerning it's true but their communication is a mess also, when you don't agree with them they keep sending you the same message "You have been provided with the information concerning your request." Like robots....

They even contacted me to say that they were paying my bet settled lost incorectly but still nothing on my 1xbet account.

Your dispute and mine are pending for more than a month it's insane.

**pitrs** · 01-23-16, 06:59 AM

Caip34000: I am sorry I cannot answer you PM, because I am not allowed to send PMs until I have at least 40 posts.

**pitrs** · 01-23-16, 07:04 AM

Originally posted by Caip34000

Yes it's concerning it's true but their communication is a mess also, when you don't agree with them they keep sending you the same message "You have been provided with the information concerning your request." Like robots....

They even contacted me to say that they were paying my bet settled lost incorectly but still nothing on my 1xbet account.

Your dispute and mine are pending for more than a month it's insane.

Exactly. Even if they could not speak english, its no problem to send explanation in their native language ... everyone can use google translator. They are just not willing to communicate, because there is no explanation and no justification for what they are doing to us. Did you also have to send them 2 types of personal documents like me?

**Caip34000** · 01-23-16, 08:07 AM

Originally posted by pitrs

Exactly. Even if they could not speak english, its no problem to send explanation in their native language ... everyone can use google translator. They are just not willing to communicate, because there is no explanation and no justification for what they are doing to us. Did you also have to send them 2 types of personal documents like me?

No they just asked for my passeport and nothing else. But after two type of personnal document doesnt chock me that much because some other books do that. WHat chock me is how they don't respect players. Has you said i think that they are not willing to comunicate because they know theyre are wrong that's it...

**no1here** · 01-23-16, 08:43 AM

D or A doesn't matter as money will always be at risk. Lost a few times all with topnotch sites most recently Intertops and Juicy Stakes.

**Caip34000** · 01-24-16, 10:47 AM

Another week without any news and final answer from 1xbet....

**Caip34000** · 01-25-16, 03:50 PM

This website will litteraly kill me. I just can't no more.

**pitrs** · 01-27-16, 07:02 AM

Originally posted by Caip34000

This website will litteraly kill me. I just can't no more.

You are in contact with them? What did they tell you? They do not even answer my emails.

Edit: Last reply from them was that they had already provided me with all the information and that there is no need to continue our conversation...

**Optional** · 01-27-16, 10:07 AM

Not sure why it's taking so long but am still expecting them to get back to us soon Pitrs and Caip34000

**Caip34000** · 01-28-16, 04:28 AM

Originally posted by pitrs

You are in contact with them? What did they tell you? They do not even answer my emails.

Edit: Last reply from them was that they had already provided me with all the information and that there is no need to continue our conversation...

I have the same kind of email. Monday one of their rep told me they understood what happened in my case but nothing more.
It's litteraly insane