Careful using Heritage and Bitcoin, they will try and make up a rule on payouts.

[Legions36]

I deposited in Bitcoins I want my money in Bitcoins, all of it this way, Not half, not 2/3 all of it in bitcoins. I dont want any other method either. They don't even give me a reason except saying im inactive, how because i dont place a bet for a week? They also say about methods that I used to deposit in the past as some bs excuse, how does that matter in this case when I deposited in bitcoins? Now they took away this option to deposit and withdraw for no reason either, what bs is that?
Some lady named Alma sends me emails saying this crap to me, I still have over 13k in this place and im pretty mad now that they want me to get paper or that other bs store method I have no interest in anymore, $50 per 3k in fees is just stupid.

[Legions36]

Can u guys post your thought about this rule? If u withdraw more than u deposit in bitcoin u have to use some other method "im not really believing it"? This is a management decision according to them. If you deposit with Bitcoins don't you want it back the same way, since this is a wallet. Please feel free to post your opinions because I know that they will look at this thread.

[Fiasco01]

Have you tried making incremental withdrawals?

[raiders72001]

They should give you the money in BTC. I'm sure that they don't have that much on hand but it only takes a few seconds for them to buy Bitcoins.

[Legions36]

Have you tried making incremental withdrawals?

Yes all methods capped at $3000 max per even bitcoin, I have already made a few withdrawals in bitcoins. they just all of a sudden decided to try to pull a fast one on me.

[Legions36]

They should give you the money in BTC. I'm sure that they don't have that much on hand but it only takes a few seconds for them to buy Bitcoins.

They brought that up about availability then I asked them is this the case for everyone right now they said no, which i=I have no problem waiting until next week if that was the case for them to get more bitcoins. Im not as stupid as they think I am. I covered all corners and this is just an excuse to give me a hard time now.
What they don't understand is I won't even use books hardly anymore if I can't deposit and withdraw with Bitcoins, plain and simple this is what I use and nothing else.

[raiders72001]

They brought that up about availability then I asked them is this the case for everyone right now they said no, which i=I have no problem waiting until next week if that was the case for them to get more bitcoins. Im not as stupid as they think I am. I covered all corners and this is just an excuse to give me a hard time now.
What they don't understand is I won't even use books hardly anymore if I can't deposit and withdraw with Bitcoins, plain and simple this is what I use and nothing else.

It's as if these books are in the stone age. BTC transactions are less expensive and they should pass that on to us.

[Legions36]

It's as if these books are in the stone age. BTC transactions are less expensive and they should pass that on to us.

Its true they really are in stone age, when they get it out of there head that it's not your everyday payout option and a wallet option for going both ways then it will work. They took away this option for both deposits and withdrawals out of the blue for no reason at all on my account, now I probably won't deposit with them until they fix it.

[jjgold]

There's got to be a reason American books still not buying into bitcoin for the most part

[thespeculator]

Its true they really are in stone age, when they get it out of there head that it's not your everyday payout option and a wallet option for going both ways then it will work. They took away this option for both deposits and withdrawals out of the blue for no reason at all on my account, now I probably won't deposit with them until they fix it.

If you are single game player then nitrogen is a great option. Not sure if they would have the limits you want

[Legions36]

If you are single game player then nitrogen is a great option. Not sure if they would have the limits you want

I've always liked Heritage and have had an account with them for years, I just don't like to be singled out or treated differently than everyone else especially when i'm a good customer.
Nitrogen is good I like them, I know most of the books and I know non of them would do this either.

[Legions36]

There's got to be a reason American books still not buying into bitcoin for the most part

Huh, not sure what you mean so far all the good books are using Bitcoins for deposit and withdrawal.

[raiders72001]

I've always liked Heritage and have had an account with them for years, I just don't like to be singled out or treated differently than everyone else especially when i'm a good customer.
Nitrogen is good I like them, I know most of the books and I know non of them would do this either.

Not that I'm telling you anything new but the bitcoin books give you the total amount the you ask to withdraw. You aren't limited to $3k.

[Legions36]

Not that I'm telling you anything new but the bitcoin books give you the total amount the you ask to withdraw. You aren't limited to $3k.

We are on the same page. They just aren't.

[BigDaddy]

btc is not the new neteller if they gonna do that

i was told same thing last wed but they still processed payout

the thing is you gonna have winners and losers

you gotta pay winners as well.

im new to btc so my deposits have been small + required to try the new method for payouts and payouts were much more but that is beside the point

its a new method that seems to be real easy to use once getting used to

but if they gonna say you deposit 1k and only can withdraw 1k

that will make no sense

we need a new neteller

we cant stand in line at p2p anymore it sucks.

i love heritage


not complaining here just hoping they look at this another way

[Optional]

I deposited in Bitcoins I want my money in Bitcoins, all of it this way, Not half, not 2/3 all of it in bitcoins. I dont want any other method either.

Deposit and withdrawal methods come. go and change rules. There is no guarantee anywhere you will be able to use the method you want when you want.

We don't get to demand only withdrawals by Skrill or whatever method.

They don't even give me a reason except saying im inactive, how because i dont place a bet for a week? They also say about methods that I used to deposit in the past as some bs excuse, how does that matter in this case when I deposited in bitcoins?

It sounds like they actually gave you two reasons. How do you see that as "They don't even give me a reason".

You may not like the reasons but it appears you have been given them.

Now they took away this option to deposit and withdraw for no reason either, what bs is that?

How do you know there was "no reason"? What a silly statement to make. Obviously there is a reason. Oh that's right they gave you two reasons about the withdrawal limit but you didn't hear them.. is that what happened here too?

Some lady named Alma sends me emails saying this crap to me, I still have over 13k in this place and im pretty mad now that they want me to get paper or that other bs store method I have no interest in anymore, $50 per 3k in fees is just stupid.

This part sucks and I guess is the reason you want to find reasons to attack them. But you have been around the block many times. You know money transfers are the toughest bit for American bettors and books. It's just part of the business. And same issues come up with big Euro bookies too.

[Legions36]

Exactly what I said as they don't have a valid reason, not even 1 plausible reason so far. 1 week of not betting does not make my account inactive, I have no reason not to bet I even told them I would place some bets if I need to.
I understand your point about payment methods coming and going but this is not the case here, they just removed the option from my account and are catering to all other customers with bitcoins.
So all your doing Optional is sticking up for a book that is just making it hard for me and inconvient for me when I want to be paid in Bitcoins just like I deposited.
All of a sudden it's a problem when I won a good amount, they didn't have any problems taking 2k deposits from me for so many times right.
And just for the record they are the ones who added Bitcoins not me, I think I made myself clear that I will only use Bitcoin books from now on. I can post anything I want about this as well and everything I said is right on the money with this. People use Bitcoin books because they don't want to deal with all the other hassles.
Now if they weren't singling me out of the group I would understand but they are just because I won this time. I have read the other threads lately about Heritage cs slaking lately and this is another case of poor cs.

[Optional]

Exactly what I said as they don't have a valid reason, not even 1 plausible reason so far. 1 week of not betting does not make my account inactive, I have no reason not to bet I even told them I would place some bets if I need to.
I understand your point about payment methods coming and going but this is not the case here, they just removed the option from my account and are catering to all other customers with bitcoins.
So all your doing Optional is sticking up for a book that is just making it hard for me and inconvient for me when I want to be paid in Bitcoins just like I deposited.
All of a sudden it's a problem when I won a good amount, they didn't have any problems taking 2k deposits from me for so many times right.
And just for the record they are the ones who added Bitcoins not me, I think I made myself clear that I will only use Bitcoin books from now on. I can post anything I want about this as well and everything I said is right on the money with this. People use Bitcoin books because they don't want to deal with all the other hassles.
Now if they weren't singling me out of the group I would understand but they are just because I won this time. I have read the other threads lately about Heritage cs slaking lately and this is another case of poor cs.

I'm not against you Legions. Just trying to be fair. Something must not be working the way they envisaged or they would not have put these restrictions on it. I doubt they will be long term personally.

Would you please shoot in a complaint form with your account details? Maybe Bill or Lou can do something for you.

Does the inactive thing mean that if you make a bet and then request a withdrawal it will be available for you? Or have you already withdrawn as much as they say you are allowed anyway?

[Legions36]

I know your not against me but I know I never come here trashing a book either unless something is up, especially Heritage. From the sound of it even placing a bet won't change there mind. I'm forced to pay $50 per $3000 until I'm done which equals $250 I won't have anymore when it should be free.
At this point I'm already pretty mad and wanted guys like me who feel the same way about Bitcoins to understand what Heritage is trying to make people do if u win, there should never be any cap on Bitcoin withdrawals from any book when u use this to deposit even if it's an A+ book. Bitcoins r easy to use I know it, they know it and anyone else who uses them knows it too. This shouldn't even be an issue!!!
I have come to expect it from crap books out there but not the good ones.

[Squared Box]

Deposit and withdrawal methods come. go and change rules. There is no guarantee anywhere you will be able to use the method you want when you want.

We don't get to demand only withdrawals by Skrill or whatever method.

Bitcoin is not Skrill or Neteller or Paypal. It is a currency similar to a Euro or US Dollar. The guy who deposits in bitcoin should get paid out in bitcoin just like a guy depositing in Euro has the right to get paid in Euro. Would you defend Heritage if they wanted to pay the Euro guy in Pesos? It is the exact same situation.

How do you know there was "no reason"? What a silly statement to make. Obviously there is a reason. Oh that's right they gave you two reasons about the withdrawal limit but you didn't hear them.. is that what happened here too?

This part sucks and I guess is the reason you want to find reasons to attack them. But you have been around the block many times. You know money transfers are the toughest bit for American bettors and books. It's just part of the business. And same issues come up with big Euro bookies too.

No, you are the one making silly, nonsense excuses for Heritage for refusing to pay a guy what is rightfully his. Acquiring Bitcoin to an experienced book like Heritage should be as simple as making a bet online. You click a few buttons and bam, bitcoin is in your account and ready to pay out. It is not tough for American bettors and books, or anyone else.

[wantitall4moi]

I know your not against me but I know I never come here trashing a book either unless something is up, especially Heritage. From the sound of it even placing a bet won't change there mind. I'm forced to pay $50 per $3000 until I'm done which equals $250 I won't have anymore when it should be free.
At this point I'm already pretty mad and wanted guys like me who feel the same way about Bitcoins to understand what Heritage is trying to make people do if u win, there should never be any cap on Bitcoin withdrawals from any book when u use this to deposit even if it's an A+ book. Bitcoins r easy to use I know it, they know it and anyone else who uses them knows it too. This shouldn't even be an issue!!!
I have come to expect it from crap books out there but not the good ones.

You wont find ANY good books as a US player. At leastnot ones who dont deal solely in bitcoins and nothing else, and even those havent been fully tested yet. They all suck. They pull crap like this or they restrict your winnings or they charge outrageous fees AND pull other crap.

You won they dont like it but rather than boot you they are basically forcing you to quit playing with them, charging you 250 bucks to recoup some of their losses or better yet hoping you lose some of it back before you get it all.

Watching guys fumble around on this firum who are supposed to be an 'authority' just reinforces how far this place has fallen the past few years.

A supposed 'watchdog' site which at every turn of a sponsor books stupidity they bend over on all fours to defend a book, even when there is no defense.

Trying to use the cloud that covers bitcoins as some excuse is laughable. ANY book that is catering to bitcoin players should have access to a couple top exchanges where getting any amount up to 30K a day (with no fees) should be no problem. As a business' with several guys who should be trusted they should have multiple accounts at multiple exchanges. They TOOK them right? So they should pay them. If anything they made money because the price has dropped recently. Probably why they cant pay him they got scared and sold everyone they had. But buying them now shouldnt matter.

Whether bitcoins are a currency or not is also irrelevant, theyre a vehicle, a cheap and easy one to transfer money. If I deposit bitcoins at 230 at a book and they go to 260 then I dont give a shit if the books sells everyone I send. I just want to know if theyre 290 when I request a withdrawal I get whatever my balance is back in bitcoins. Its all based on a ratio and exchange rate. The problem is with these shit books theyre looking at the dollar amount and not the bitcoin amount. So they let their fuzzy math influence them.

My advice if youre going to use bitcoins go to bitcoin only books you wont have this stupidity.

[Heritage Insider]

To provide some framework or context, I would like to add.

We are not a Bitcoin only sports book where all deposits and withdrawals are managed in the same manner. A % of our customers use this method, though it is one that is increasing. We've embraced the method and made it as simple as we can for customers to deposit and likewise withdraw.

I believe for the most part, the process has been seamless and customers have been paid the same day as their request.

I believe as a responsible provider, we should maintain the ability to manage our payment processing for the benefit of ALL of our customers and as it best suits the needs of our business. In this particular case, the customer made BTC deposits totaling less than $3000. Previously deposits were made with paper, plastic and other in excess of the Bitcoin deposit amount.

To date, we have paid back to you over 5x the amount of your Bitcoin deposits via Bitcoin, and you have since stopped playing. All payments were made on the date of your request and without delay.

Our attempt to reach out to you to advise you that we would be sending you your payouts via other methods was a case of management and not restriction.

We understand the lengths that customers go to in making their deposits and we appreciate the relationships that we have with our clients. We try and provide as much flexibility and good judgement in all interactions and hope for the same in return.

The account was never restricted with wager limits, nor was immediate and full access to the balance. We simply wanted to make other arrangements for payout of the account.

Communication and dialogue was extended, but didn't seem to be helpful in this case.

Customers should not be concerned about depositing or withdrawing with Heritage via Bitcoin!

Insider!

[wantitall4moi]

To provide some framework or context, I would like to add.

We are not a Bitcoin only sports book where all deposits and withdrawals are managed in the same manner. A % of our customers use this method, though it is one that is increasing. We've embraced the method and made it as simple as we can for customers to deposit and likewise withdraw.

I believe for the most part, the process has been seamless and customers have been paid the same day as their request.

I believe as a responsible provider, we should maintain the ability to manage our payment processing for the benefit of ALL of our customers and as it best suits the needs of our business. In this particular case, the customer made BTC deposits totaling less than $3000. Previously deposits were made with paper, plastic and other in excess of the Bitcoin deposit amount.

To date, we have paid back to you over 5x the amount of your Bitcoin deposits via Bitcoin, and you have since stopped playing. All payments were made on the date of your request and without delay.

Our attempt to reach out to you to advise you that we would be sending you your payouts via other methods was a case of management and not restriction.

We understand the lengths that customers go to in making their deposits and we appreciate the relationships that we have with our clients. We try and provide as much flexibility and good judgement in all interactions and hope for the same in return.

The account was never restricted with wager limits, nor was immediate and full access to the balance. We simply wanted to make other arrangements for payout of the account.

Communication and dialogue was extended, but didn't seem to be helpful in this case.

Customers should not be concerned with depositing or withdrawing with Heritage via Bitcoin!

Insider!

Does it matter HOW money was deposited? Thats a serious question I dont know the rules.

But if a guy deposits 2500 via money transfer, 2000 via ***********, and another 5000 by wire over the course of a year. And at the end of the year has a balance of 25000 how is that 25000 divided? Do you split all that among the three options he chose? Not giving too much to any one option? Or do you pay it out in the form he wants?

What about book to book? if he requested all of his remaining balance to be sent to a bitcoins only book would that be done? Or does it have to be another bullshit Costa Rica book? Although Nitrogen is in CR.

This doesnt look like a major deal. But youre a BUSINESS. The customer is supposed to always be right. I know that as changed a lot the past 5 years or so. But you have the guys money, he wants it. Pay the man his money.

Looks like he took you for a bit more than the 13K he is still owed. That in itself looks bad since now youre balking at paying him off in full. Especially since it looks like he was a loser up til that point seeing as how he had deposited over 3K via other methods in the past.

If bitcoin withdrawals are limited to a certain amount of bitcoins deposited I surely dont see it. Not that it should matter anyway. But if a guy has lost thousands with you in the past via 'traditional' post up methods, then deposits a small amount of bitcoins (by comparison) and goes on a run does it matter?

It is just hilarious books use every method they can use (that doesnt cost them anything) to TAKE your money, but when you actually want it back you have to run a penetrating slalom course.

[Ratpack]

has anyone received a check from heritage and if you have how long did it take to receive it?

[lecubs28]

Customers should not be concerned about depositing or withdrawing with Heritage via Bitcoin!

Why should customers not be concerned when we see here that there are restrictions on how customers can request their funds?

Having to go to a p2p office or pay some high fee for a check would be concerning to me.

[soxwin1917]

I've been waiting 7+ business days. Still no sign of the check I requested from Heritage Pretty worrisome since they don't offer tracking numbers or any way to verify WHERE it is.

[Squared Box]

I have no idea what Heritage just said. Why can't you pay this guy in the currency he most recently deposited in?

We simply wanted to make other arrangements for payout of the account.

Why?

Communication and dialogue was extended, but didn't seem to be helpful in this case.

A simple explanation to the guy about why he can't be paid in bitcoin seems to be lacking.


They don't even give me a reason except saying im inactive, how because i dont place a bet for a week? They also say about methods that I used to deposit in the past as some bs excuse, how does that matter in this case when I deposited in bitcoins? Now they took away this option to deposit and withdraw for no reason either, what bs is that?

[Legions36]

Ok so they will pay me out in Bitcoin now, BUT in this email they said they r closing my account because I posted about them public ally. U know I did tell them I would post this here on chat, they didn't seem to care too much at the time. Yet another lowclass move, plus did I give them the ok to give out my personal info on here? Not like I care but they still running a play by play on my account. Not sure how long it's been since they have had Bitcoin but I think my account was zero when I deposited and I know for sure I have used it a few times with them. U Guys r right, before this win I lost so many 2k deposits I can't even remember how many and now to even have to waste my breath for an A rated book is unreal too me.

[Fiasco01]

Just a note from another user:

I recently tried to make a bitcoin withdrawal as well, for a relatively small amount and was denied.

I'm not posting this to create a fuss or berate Heritage by any means. I'm merely posting this tidbit for the reference of all the other users. Up to this point I've had absolutely no issues with Heritage and bitcoin.

[Heritage Insider]

We've stated our position and facts regarding this transaction.

Any existing Heritage customer that has any questions regarding any customer interaction is welcome to contact us directly for a factual and try accounting and explanation.

We'll continue to wait for an email response to settle the account and wish you well.

Insider!

[Fiasco01]

Not trying to steal the thread but I'd like to ask you directly if the bitcoin method will be extended again at some point to users currently being denied.

The methods available (in my opinion) are not as simplistic and secure as bitcoin, which is why I'm hesitant to attempt processing a payout via any other method.

If you'd prefer to not engage in this thread any more I would appreciate a pm with your response.

Thanks!

[Squared Box]

We've stated our position and facts regarding this transaction.

Any existing Heritage customer that has any questions regarding any customer interaction is welcome to contact us directly for a factual and try accounting and explanation.

We'll continue to wait for an email response to settle the account and wish you well.

Insider!

So some players can receive bitcoin withdrawals and others can't?

All depends on how Heritage feels about you?

That is a really awful way to do business.

[lecubs28]

Obviously we don't know the exact details here, maybe Legions has been a real prick to Heritage CS over the phone or something, but still, it's pretty scary when a book closes your account for sharing it publicly when they do something shady.

Stuff like this is why I always recommend 5Dimes, TopBet, and BetOnline over Heritage. There's no reason to play there unless they give you a great bonus, and even then, it's hardly worth the hassle.

Heritage are not what they once were.

[raiders72001]

Obviously we don't know the exact details here, maybe Legions has been a real prick to Heritage CS over the phone or something, but still, it's pretty scary when a book closes your account for sharing it publicly when they do something shady.

Stuff like this is why I always recommend 5Dimes, TopBet, and BetOnline over Heritage. There's no reason to play there unless they give you a great bonus, and even then, it's hardly worth the hassle.

Heritage are not what they once were.

Great point. I like Heritage but the reason for this sub-forum is to discuss sportsbooks and industry news good or bad.

[BigOrange]

I'm surprised the thread is still up. One of SBR's sponsors looks really bad in here. I bet this one won't still be up tomorrow.