i made a small bet on Bucknell today. They won in overtime and 5 dimes called it a push. i got into an argument with the guy on live help. he told me they only count regular time and not overtime. surely that isnt correct is it?
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i definitely learned not to bet fcs games. in addition to this, they have not graded wagers on games that have been over for 3 hours now meaning i cant use the money to bet on other games i want to bet onComment -
That would be unexpected to me too. And I don't see a rule excluding overtime: http://www.5dimes.eu/sb_rules.html#football
I'd suggest asking again by email so you aren't dealing with a frontline CS person who has to respond live. And if that doesn't get the result you want, try shooting in a sportsbook complaint and someone from SBR should be able to help work it out; http://www.sportsbookreview.com/sportsbook-complaint/.Comment -
yea, i asked 2 live people and they both said that THIS rule CLEARLY explains that only totals are counted in overtime:
Overtime scoring is included in the total when wagering on total scores. Overtime scoring is included in full game and second half wagers.
the second part of that, seems to say just the opposite. but both said that is only talking about totals. and since it doesnt mention sides, that means they dont count.
i will take your advice and try an email. thanksComment -
this is extremely bizarre. it's not even a question that overtime counts.Comment -
i know. i was shocked at how both people were talking to me like i was a moron for not seeing how it CLEARLY says that in the rules. now i am almost hoping i get an overtime that loses. somehow, i an pretty sure they will count that as a loss
It was a really small bet, so it shouldnt even matter, but now it has become a matter of principal for me. plus, i need to know what is going to happen going forward. are they gonna stick with this stance or not?
wat is really pissing me off is all the 9 am football games that were bigger wagers that they still have not graded. i need that money for night betsComment -
ya, but why would the software grade it as a push?Comment -
also, both operators said they would check with the wagering department. and both times they came back with the same answers. so it seems at least 3 people are saying its true. just fired off the email, so we will see how that goesComment -
yeah no way you don't win thisComment -
i tried the email and they say the exact same thing. that their rules state that moneyline wagers do not count if they go to overtime. guess i should contact sbr then?
GreetingsAfter checking the wager we can confirm that is correctly graded as per the rules:Overtime scoring is included in the total when wagering on total scores.Your wager is for the moneyline so overtime is not included.Regards,LeoCustomer Service Department5Dimes Group</pre>Comment -
just talk to tony on chat.Comment -
how do you do that? and i already had 2 people on chat, plus a guy on email say it was graded right. and from what i read looking around here, tony might just kick me out if i cause any troubleComment -
just go on chat and ask for him.
he won't kick you out for this. this a no brainer. he should be pissed at his people for their incompetence.Comment -
WTF is that, moneyline always include overtime except if it writes in the rules!!!Comment -
Fill in a complaint form and we will double check the ruling for you http://www.sportsbookreview.com/sportsbook-complaint/.Comment -
can't be just a straight wager on the money line before the game started. something else going on. it would be too obvious to anyone after calling that it was graded wrong. can't wait to see what happens.
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Sometimes these CS people who maybe aren't that familiar with American Sports rules can be ridiculous. I had a draft prop last year at a book (not 5D)where the Rep was trying to convince me that an OLB is an Offensive player, because the position starts with an O???? Hopefully you get someone who understands the rules and doesn't think you bet a soccer game.Comment -
that is interesting and would like to knwo if this for sure the way it is going to be for ever???Comment -
There is absolutely no doubt that overtime counts for all pregame wagers. If you already filed the complaint with us fine. But I would also try to go on chat and ask for Tony, that may resolve it immediately.Comment -
Their live betting platform does not include OT unless specifically noted. Was this a live bet?Comment -
The only time you might run into this is with UK books.Comment -
what happened ----if anythingComment -
they ended up marking it as a win. strange, i couldnt get on for a few days and just got back to try to speak to tony. right before i did, i looked up the old bet and realized they had adjusted it to a win. nobody ever informend me though. thanks for all the advice guysComment
