Pinnacle - receiving constructive crticism - got sensitive

[aviary]

(Could not edit subject - CRITICISM)

Hi,

This is no post to throw dirt on Pinnacle, infact I still think they are one of the best out there and I enjoyed the experience for them, for 10 years or so.

And the fact I have been there around 10 years, showing nothing but loyalty and I think a generally polite customer, I was surprised by what I experienced. During the last 10 years, twice I have pointed out they were having the wrong team in the bettingoffer. The last one I told them last week. What they did was to refund the bet, then stating "account would be closed". Nothing more, nothing else. I spoke to someone in management, which promised to check it, but never came back.

This is not a story with more than this in it. They said I had "complained" about a bet before with wrong team, although in my opinion I adressed just an issue which quite frankly I was in my right to do. If you have the wrong matchup, it should be void, easy as that.

So now I am suspended from Pinnacle, with no chance to reopen the account.

Again, this is just a small comment for those considering playing there. If I was a new customer making trouble I would understand where they were coming from, but I am an old customer which have just pointed out two mistakes in the offer. That was enough for them to suspend and close.

Well good luck betting

[tb1984]

I feel like you did not give full details, and I think you were taking shot at them.

[aviary]

I feel like you did not give full details, and I think you were taking shot at them.

Not in this case, but I understand your point. But how can it be a shot to point out that they used the wrong team in a matchup? Its like one time they took my winnings, stating "wrong team". It goes both ways. As I wrote there is really nothing more in it, they agreed and refunded, but they closes account.

[dealer wins]

No way is this the full story. I am also a 10 year Pinny vet, and have had £2000 losing wagers regraded as void when appropriate, and £2000 winning wagers re-graded as losses when they graded them wrongly as winners (They never did correct a paid £1500 snooker bet @ 2.7 that should have lost back in 2007 shuuuush )

Pinny never go out to shaft punters, but they wont be freerolled or have shots taken at them (quite rightly)

[Gallin]

Sounds like they suspect you of freerolling them. Would you have complained if your bet had won?

[aviary]

No way is this the full story. I am also a 10 year Pinny vet, and have had £2000 losing wagers regraded as void when appropriate, and £2000 winning wagers re-graded as losses when they graded them wrongly as winners (They never did correct a paid £1500 snooker bet @ 2.7 that should have lost back in 2007 shuuuush )

Pinny never go out to shaft punters, but they wont be freerolled or have shots taken at them (quite rightly)

So just because your experience is different than mine - you conclude that its not the full story - makes sense. Anyway, its really nothing more in it, they referred to the first "complaint" year ago when dealing with the refund of this bet, adding they are closing the account.

But again, have nothing against them, just surprised they did it based on what you say "not a full story", which is a full story. I do not post this so others should not use them, infact I encourage people to use them, Im just saying I was surprised by such an action from them.

[tb1984]

Not in this case, but I understand your point. But how can it be a shot to point out that they used the wrong team in a matchup? Its like one time they took my winnings, stating "wrong team". It goes both ways. As I wrote there is really nothing more in it, they agreed and refunded, but they closes account.

I think you should never take shot, because your account can be closed(in your case), and you could be free-rolled.

[aviary]

Sounds like they suspect you of freerolling them. Would you have complained if your bet had won?

If you read my post so YES, thats the time they took my "winnings" - which was ok - created some goodwill.

[aviary]

I think you should never take shot, because your account can be closed(in your case), and you could be free-rolled.

Again if a bookmaker uses a wrong team in a matchup and you point that out just to be excluded, yes then you should probably never say anything. But to point out fact is not the same as taking a shot.

[tb1984]

Again if a bookmaker uses a wrong team in a matchup and you point that out just to be excluded, yes then you should probably never say anything. But to point out fact is not the same as taking a shot.

You're just talking around... So, you placed a bet with a wrong matchup(you knew this fact before placing the bet)... Game ended, you lost, then you pointed out to Pinny that they had wrong matchup... so they should void your bet. These are details that we are looking for.

[aviary]

Ok final post on this. Go ahead and use Pinnaclesports, I strongly recommend you to. But It must be allowed to say you are suprised and just because you are not writing "life story" it doesnt mean there are more into it. Thats excactly what happened, no rude conversation, nothing. These two teams were in the same area, but they used the wrong team of them, so it was not a shot, but probably enough for them to feel it was not a worthy case, other than paying out and closing.

[aviary]

You're just talking around... So, you placed a bet with a wrong matchup(you knew this fact before placing the bet)... Game ended, you lost, then you pointed out to Pinny that they had wrong matchup... so they should void your bet. These are details that we are looking for.

No talking around. You are spot on. I made like 5-7 livebets with quite few minutes based on trends (not on teams). Flashscore was showing the team a little bit different than what Pinnacle did. When I checked the team, they had used the other team in the same city (= wrong team). With reference to winnings they took earlier, I asked if the same should apply to the losing bet. They agreed, refunded, but said based that this was the 2nd time, they wanted to close the account (actually it says temporarily suspended but its closed).

[aviary]

And YES I feel its not wrong to point out when they use the wrong teams, even if bet is lost. Many soccertraders bet on trends, not knowing details about every team. If I see there was a heavy oddsdrop on a team, I bet it, then I make qualitychecks afterwards to see if there was any wrongdoings. Simple as that. [/QUOTE]

[Bill Dozer]

aviary, We will ask mgt about this for you.

[jjgold]

Aviary are you an arber and made a mistake off a 3rd party odds site??

[aviary]

Thanks Bill.

No jj.

[aviary]

Bill. Would I need to contact you somehow? Thanks.

[fabulous]

You're not informing us about money on your Pinnacle's account: i suppose of course they sent you your money back when they closed your account? I can't imagine a single second they confiscated your money?

[aviary]

Oh sorry. No they of course sent it, that is not the issue.

[Hareeba!]

aviary, We will ask mgt about this for you.

Any outcome on this yet?

[wrongturn]

I know aviary is frustrated, but from Pinny's point of view, they are not going to get any "bad-line" report from players on winning bets, they only get report on losing bets,. So it is a money losing practice, the only thing they could do is to close out these accounts so that they will get less reports thus losing less money.

[aviary]

Agree, but in this case during 10 years it was 3 concrete reports, two losing and one winning. I just feel its pretty unfair - not a difficult customer at all and I think they are overreacting. They do adverts on a different site stating: we never close accounts. Was hoping they would stick to that especially when there was no wrongdoings besides mentioning wrong team involved.

[SBR Forum]

Aviary has bet on teams with incorrect listings before. In Oct 2013, he had a team name wagering dispute and waited until after the wager was graded as a loser to complain. He chose to have his wager refunded with his account closed. Two days later, he decided it wasn't worth losing his account and had it restored.

Fast forward to March 2014, again he bets on a team with an incorrect name, waits until the wager is a loss, then complains. In his initial email of his complaint he stated he was willing to close his account in order to have his bet voided. Pinnacle complied with his request.

Many books wouldn't have welcomed him back even once. It's a good learning experience on how not to lose a valuable out - with reduced juice on every wager one should presumably be able to find an edge without exploiting mistakes.

[shari91]

haha so the OP asked to have his account closed AGAIN after trying to take a shot AGAIN.

yo aviary: If you spend more time learning how to win bets legitimately you wouldn't need to resort to silly crap like this. You told them to close your account, they listened. Game over.

[aviary]

Well the initial story was true at least, as I told. Thanks Sbr for confirming that. But as I said, the third occasion was a winning one I informed about on my old EUR account (they allowed me to change currency as we do not use EUR here)

What is not informed about is as I stated earlier that i mainly bet on trends in high speed, teams are irrelevant, I bet on drops then doublecheck markets afterwards but within the same month. Do ur statement about waiting for bet to be graded, is a false claim.

The reason i told them if they wanted to close it due to me pointing out an obvious mistake, then they could do it although i felt it wqs overreacting. I wasnt actually expekting them to do it.

The sum was a tiny one compared to what I normally bet, I still stand by that bookies should provide correct matchups.

2 complaints (in their eyes) in nearly 10 years is really nothing to make a fuzz about. And again, im happy SBR proved I spoke truth what happened.

Shari you represent SBR, at least try to act professional. Its an art to discuss subject, not person. And only thing I disagree with SBR is that its common to close out persons poimting out mistakes, I have never experienced that at all.

Well case closed - pinny is a strong book, unfortanetely they overreacted here.

Happy betting

[aviary]

One more thing. When SBR contacts a bookmaker without user asking for it initially or sending in a formal complaint, the routine should be to contact the user about the answer they received before publishing it online. I never approved SBR to post details about my account, even though it confirmed my story, there should be room for commenting on the bookies reply before you publishing "a story".

[shari91]

Well the initial story was true at least, as I told. Thanks Sbr for confirming that. But as I said, the third occasion was a winning one I informed about on my old EUR account (they allowed me to change currency as we do not use EUR here)

What is not informed about is as I stated earlier that i mainly bet on trends in high speed, teams are irrelevant, I bet on drops then doublecheck markets afterwards but within the same month. Do ur statement about waiting for bet to be graded, is a false claim.

The reason i told them if they wanted to close it due to me pointing out an obvious mistake, then they could do it although i felt it wqs overreacting. I wasnt actually expekting them to do it.

The sum was a tiny one compared to what I normally bet, I still stand by that bookies should provide correct matchups.

2 complaints (in their eyes) in nearly 10 years is really nothing to make a fuzz about. And again, im happy SBR proved I spoke truth what happened.

Shari you represent SBR, at least try to act professional. Its an art to discuss subject, not person. And only thing I disagree with SBR is that its common to close out persons poimting out mistakes, I have never experienced that at all.

Well case closed - pinny is a strong book, unfortanetely they overreacted here.

Happy betting

There is zero about your supposed complaint that even warranted a serious response so forgive me if I couldn't care less how you view my reply to you. You asked them to close your account so you could save the cash you should've lost after taking a shot. They honoured your request. You created an account here to start this thread because now you've realised how stupid that was of you. You've lost the best out possible and all because you asked for it. Don't worry... I'd be feeling pretty desperate too if I were you. You brought this "complaint" to the public domain without submitting a formal complaint form through SBR. YOU set the standards from the get go as to how this would be handled. It's understandable that after Pinny confirmed to SBR that you're the shot taker the majority of us suspected you were that now you realise you look like a fool. Unfortunately for you, you brought it all on yourself. Be thankful they allowed you to come crawling back the first time you went through this ridiculous charade and move on.

[aviary]

Once again - bookies void winning bets with wrong matcups, many are hesitant to it to losing bets. That was the main issue.

If you dont have the skills nor the interest to discuss in a civil manner, dont get involved.

Pinny, compared to you, would never use the word shotmaker. Thats why they are a topbook, and you just a moderator with zero credibility commenting on issues you have no clue about. They were very happy when i reported wrong winnings, then you would expekt them to behave in similar manner other eay around.

Again, the formal complaint scheme is there for a reason. You have to tick a box to accept SBR doing certain things. If you dont want it, you dont accept it..simple as that.

And you speak like a person lose a world due to losing an account there. I still feel a customer is its right to point out wrong matchups, especially when it gone both ways and loyalty been second to none.

EDIT - SBR Bill: Aviary, You wrote in multiple times for help and provided your account ID. We responded to you with history of this complaint and a resolution of you being paid in full.

[shari91]

[aviary]

Lets agree to disagree. When we cant argue case its not worth it or throw out smileys, its zero to discuss.

Thanks again SBR for confirming initial story and case is anyway closed. Time to move on.

[shari91]

Lets agree to disagree. When we cant argue case its not worth it or throw out smileys, its zero to discuss.

Thanks again SBR for confirming initial story and case is anyway closed. Time to move on.

Go back and read your "initial story". I'm not sure what you're on about or maybe even on but they did not confirm your tale of what happened. You said they told you "account would be closed". YOU asked them to close your account. You also said "So now I am suspended from Pinnacle, with no chance to reopen the account." Ummm again: YOU told them to close your account!! They listened to you! How could someone be suspended from a book when the person asked for their account to be closed? You tried to make it sound like they booted you when in fact you know full well that's untrue. If you don't understand why this is all hilarious and is now being treated like the waste of time it clearly is then you're right, nothing more needs to be said.

[aviary]

Go back and read your "initial story". I'm not sure what you're on about or maybe even on but they did not confirm your tale of what happened. You said they told you "account would be closed". YOU asked them to close your account. You also said "So now I am suspended from Pinnacle, with no chance to reopen the account." Ummm again: YOU told them to close your account!! They listened to you! How could someone be suspended from a book when the person asked for their account to be closed? You tried to make it sound like they booted you when in fact you know full well that's untrue. If you don't understand why this is all hilarious and is now being treated like the waste of time it clearly is then you're right, nothing more needs to be said.

Agree Shari, should have been more specific there although that was not the main issue. But really this was said in a context like : "if you cant accept being wrong and admit it, just close account". It was not a direct request.

Besides i told the story with the main focus being: it must be allowed to point out wrong matchups without having to sacrify account. The incident in 2013 i didnt request a closure, they paid back then saying we close the account, where i just gave them a silly 90 euro (currency converted) back.

Anyways the best post of the thread comes from wrongturn, its spot on.

[Pinocchio]

If you screw up, you're responsible for your screw up, Pinnacle. If you list wrong teams, you have to follow your own rules and later void some bets rather than void some accounts...
Learn the skill of double-checking all teams and results and no one will be able to win due to your incompetence ever again.

[aviary]

Thanks Pinnochio.

[alexwalstow]

Must be the wrong time of the month for Shari.