Is Heritage giving me the runaround?

**SBR Forum** · 03-04-14, 02:13 PM

Hi 9hawk,

Thanks for writing. It is industry standard to count the lesser of the risk/win for bonus rollover fulfillment, and expressly stated by Heritage. There's nothing unusual with what you were told.

As far as your wagers go, it's a good idea to keep your own copy if you don't trust the figures provided you ... Heritage has one of the best reputations around, they're not going to provide you false numbers.

If you'd like to write in to SBR with your player ID at help@sportsbookreview.com, we can see if a manager will address your concerns personally.

**relaaxx** · 03-04-14, 02:32 PM

another 1st time poster problem with a good book - couple a week

**dirtdog52658** · 03-04-14, 02:37 PM

Yes definitely industry standard to count the lower of the two or people would just take bonuses and bet -1000's 1000/100 to complete rollover. I personally don't play at heritage anymore as their deposit and payout options are very weak so not sure if they are scamming you on how much you have completed or not.

**9hawk** · 03-04-14, 02:43 PM

Thanks for the quick replies. I'll keep a log of my bets from now on. Is it normal to be denied a payout even if the customer agrees to waive the bonus?

**SBR Forum** · 03-04-14, 02:47 PM

Originally posted by 9hawk

Thanks for the quick replies. I'll keep a log of my bets from now on. Is it normal to be denied a payout even if the customer agrees to waive the bonus?

Yes it's normal - or else you could sign up, take a bonus, and if you say double up your first wager decide you don't want to use the bonus and simply draw a payout immediately.

**dirtdog52658** · 03-04-14, 02:49 PM

Yeah, did you use the bonus? If you did not use the bonus a decent sportsbook would just remove it and let you go on your way. If you did use it they can't just take it out without doing a bet by bet audit of the account to make sure no winnings derived directly from winnings of your free bets and most places when it gets to this point will not bother and will tell you to complete the rollover. The rollover is their last ditch effort to try and get you to lose back what you have beat them for unfortunately.

**9hawk** · 03-04-14, 03:26 PM

I never used the bonus, so it would be nice to be able to get a payout, but I'll take responsibility for not declining it in the beginning and not keeping records. It seems asking them for a 7 month bet history would be a reasonable request, but it's okay. Thanks guys.

**SBR Forum** · 03-04-14, 03:35 PM

Originally posted by 9hawk

I never used the bonus, so it would be nice to be able to get a payout, but I'll take responsibility for not declining it in the beginning and not keeping records. It seems asking them for a 7 month bet history would be a reasonable request, but it's okay. Thanks guys.

9hawk,

You were credited a 20% cash bonus - which means it was added as part of your wagering balance. You've completed less than $900 of your $2,960 rollover.... once you finish, you'll be able to cash out as normal.

**mtneer1212** · 03-04-14, 03:43 PM

9hawk, everything heritage has done looks legit to me. I am also a Heritage customer, and they are always fair, in my opinion. If it was a cash bonus, you will have to complete the full rollover.

**9hawk** · 03-04-14, 03:57 PM

I guess I should clarify, I never used the bonus in that my balance never dipped near the point that I was down to my last $60, but Heritage does just add it to the balance and doesn't keep it separate. No worries, Heritage is a-okay.

**mtneer1212** · 03-04-14, 04:07 PM

Originally posted by 9hawk

I guess I should clarify, I never used the bonus in that my balance never dipped near the point that I was down to my last $60, but Heritage does just add it to the balance and doesn't keep it separate. No worries, Heritage is a-okay.

yeah, that doesn't matter. Good luck!

**lecubs28** · 03-05-14, 02:25 PM

Originally posted by SBR Forum

Heritage has one of the best reputations around, they're not going to provide you false numbers.

that simply is not true. heritage used to have a great reputation but they have ruined themselves. now they're just another scammy costa rican shop that are no different than the others.

they wouldn't outright lie, but their customer service did make incompetent mistakes back when i used to play there a couple years ago. i used to get americans when i called, now you know you're talking to some tico making minimum wage

**Bill Dozer** · 03-05-14, 02:39 PM

Originally posted by lecubs28

that simply is not true. heritage used to have a great reputation but they have ruined themselves. now they're just another scammy costa rican shop that are no different than the others.

they wouldn't outright lie, but their customer service did make incompetent mistakes back when i used to play there a couple years ago. i used to get americans when i called, now you know you're talking to some tico making minimum wage

Heritage believes you are a player they showed out because you didn't get an extra bonus after you lost. Were you thrown out of Heritage lecubs? I was wondering when your feedback is from.

**unluckysob** · 03-06-14, 03:13 AM

0nly $900.in 7 months---you must play a ton of MLs and parlays.

**shopp** · 03-06-14, 07:43 AM

Interesting. That must have changed over the years as I do remember it used to be risk amount if it's greater.

I had to go back and re read the rules. Actually scary some of he things mentioned in the rules (e.g. With bonus bets have to spread on at least 3 equal wagers, account closure fees determined at the discretion of management for syndicate accounts)

**phillyhata1** · 03-06-14, 08:37 AM

Originally posted by lecubs28

that simply is not true. heritage used to have a great reputation but they have ruined themselves. now they're just another scammy costa rican shop that are no different than the others.

they wouldn't outright lie, but their customer service did make incompetent mistakes back when i used to play there a couple years ago. i used to get americans when i called, now you know you're talking to some tico making minimum wage

U probabally stiffed them. They are a top notch book. They bury 5 dimes

**deltgen** · 03-06-14, 08:50 AM

@9hawk--hey, may I offer you a compliment of sorts? Thanks for posting a polite, well-written and thought out comment. Most people would have given us something along the lines of "Hey, they f---ed me, this is BS", but you told us what you thought was wrong, and accepted the fact that you were unclear on the rules. Very refreshing. Good luck to you, sir.

**Majman** · 03-06-14, 09:28 AM

Originally posted by Bill Dozer

Heritage believes you are a player they showed out because you didn't get an extra bonus after you lost. Were you thrown out of Heritage lecubs? I was wondering when your feedback is from.

Bill, I was not thrown out of Heritage (not that I would care if I were) and I agree wholeheartedly with Leclubs28. Heritage is sleazy and will take advantage of a customer when the opportunity presents itself. I was lied to by the GM of Heritage on several issues. They used to be a great book but it looks like they have had a change in management or attitude towards their customers.

**9hawk** · 03-06-14, 10:54 AM

Originally posted by unluckysob

0nly $900.in 7 months---you must play a ton of MLs and parlays.

Probably more than 3/4 of my bets have been at -108 or around -120 buying 1/2 a point, never did any parlays. That's part of what made me think a $900 bet total over the last 7 months might not be everything, but I'll give Heritage the benefit of the doubt they got it right. Who knows, maybe now that I'm keeping records I might learn from some mistakes and get better.

Originally posted by deltgen

@9hawk--hey, may I offer you a compliment of sorts? Thanks for posting a polite, well-written and thought out comment. Most people would have given us something along the lines of "Hey, they f---ed me, this is BS", but you told us what you thought was wrong, and accepted the fact that you were unclear on the rules. Very refreshing. Good luck to you, sir.

Thanks deltgen, good luck!

**Majman** · 03-06-14, 11:18 AM

Originally posted by 9hawk

Probably more than 3/4 of my bets have been at -108 or around -120 buying 1/2 a point, never did any parlays. That's part of what made me think a $900 bet total over the last 7 months might not be everything, but I'll give Heritage the benefit of the doubt they got it right. Who knows, maybe now that I'm keeping records I might learn from some mistakes and get better.

Thanks deltgen, good luck!

Be careful. Buying/selling points is another deceiving business practice by Heritage. When you do so, you are no longer receiving reduced juice. They want you to do it because you are paying a premium price for it. Do the math.

**lecubs28** · 03-06-14, 05:33 PM

Originally posted by Bill Dozer

Were you thrown out of Heritage lecubs? I was wondering when your feedback is from.

i had a major issue where customer service told me several times i was eligible for a deposit bonus, then i deposited, then they pulled a bait and switch and the customer service lady was a total bitch about it. i had to file an sbr complaint and as soon as sbr contacted heritage they credited my bonus, because they made a mistake. but after playing there i had more issues with them. they started dealing dual lines so their lines are terrible, i end up finding a better price at 5dimes or betonline for just about everything. to top it all of they took away my free payouts because they deemed me non-rec, but customer service refused to give me a straight answer about that either.

then they found me through sbr (i guess someone at sbr gave them my ip address) and they closed my account, which i no longer used anyway because as i said, they never have good lines since they started dealing different lines to different customers.

**stevenash** · 03-06-14, 05:41 PM

Originally posted by phillyhata1

They are a top notch book. They bury 5 dimes

Heritage - good book
5D - great book

5D has never dealt be a dual line before.
Heritage has

**hustlehard617** · 03-07-14, 09:30 AM

I have been playing at heritage for the past 2 years not 1 issue they pay fast if your requesting over 5k you can get money orders instead of checks which I prefer.

**stevenash** · 03-07-14, 09:36 AM

Originally posted by hustlehard617

I have been playing at heritage for the past 2 years not 1 issue they pay fast if your requesting over 5k you can get money orders instead of checks which I prefer.

Yes, Heritage is a good book.

**9hawk** · 03-07-14, 10:15 AM

Hey mtneer121, I like you guys Saturday over the Jayhawks. When the lines come out tonight I'd guess West Virginia will be somewhere around +6, I'm hoping I can get it at +7, but wouldn't be surprised if WV wins this game.

**BigDaddy777** · 03-07-14, 11:03 AM

Heritage has sleazeballs just like 5dimes.
I've talked to their clowns and some are just laughable.
All the credibility of >>>>> HER!

https://www.youtube.com/watch?v=Dmh6mD_qsUk

**Majman** · 03-07-14, 04:48 PM

The OP's rollover issue is obviously a non-issue because the rollover figure was computed correctly but Heritage just needs to address their customer service shortcomings. Heritage has become a problem book for many people. It would be nice if they either acknowledged their obvious customer service issues and corrected them or hire back the old crew that made it a reliable book to deal with.

**Spanks** · 03-08-14, 09:48 AM

Originally posted by majman

bill, i was not thrown out of heritage (not that i would care if i were) and i agree wholeheartedly with leclubs28. Heritage is sleazy and will take advantage of a customer when the opportunity presents itself. I was lied to by the gm of heritage on several issues. They used to be a great book but it looks like they have had a change in management or attitude towards their customers.

seems like if your opinion differs, there is a problem...i agree with this poster..

**cantwin2010** · 03-08-14, 04:29 PM

I use this book and have not had a problem.

**mtneer1212** · 03-08-14, 08:50 PM

Originally posted by 9hawk

Hey mtneer121, I like you guys Saturday over the Jayhawks. When the lines come out tonight I'd guess West Virginia will be somewhere around +6, I'm hoping I can get it at +7, but wouldn't be surprised if WV wins this game.

Good call! Wiggins was a beast though.....

**Spanks** · 03-08-14, 09:12 PM

look at all the heritage employees posting here with their aliases ...join date 3/14...LMAO...BUSINESS IS GETTING BAD!!!!

**5mike5** · 03-08-14, 11:51 PM

Spanks sbr's newest crybaby and annoying poster of the month.

Bumping every heritage thread in the SI section. Jesus get a life