Hi guys,
I placed a £800 bet on Tuesday morning on a Australian tennis game, I won it and should get back about £1520. However the bet does not appear in betting history, only as a transaction in account history. I have contacted the customer service team several times, they confirmed the bet was placed and they investigate, without providing any useful information.
Due to their illegal tactic I have been very upset and placed some stupid bets. Of course I don't ask for refund, I am responsible for my actions. However, I can not wait for ages for the obvious, my money!!!
I don't know if the website was hacked , this is not my problem. In last 4 days I have been locked out of my account several times and there was a message ""Sorry, your account conversion is awaiting verification; please check your email for further instructions". Of course my account was fine and the next morning I could login again.
I play fair and I demand the same from their side. I feel like my funds have been stolen my funds and I cannot accept that.
I placed a £800 bet on Tuesday morning on a Australian tennis game, I won it and should get back about £1520. However the bet does not appear in betting history, only as a transaction in account history. I have contacted the customer service team several times, they confirmed the bet was placed and they investigate, without providing any useful information.
Due to their illegal tactic I have been very upset and placed some stupid bets. Of course I don't ask for refund, I am responsible for my actions. However, I can not wait for ages for the obvious, my money!!!
I don't know if the website was hacked , this is not my problem. In last 4 days I have been locked out of my account several times and there was a message ""Sorry, your account conversion is awaiting verification; please check your email for further instructions". Of course my account was fine and the next morning I could login again.
I play fair and I demand the same from their side. I feel like my funds have been stolen my funds and I cannot accept that.