BetOnline would NOT pay me $4,000 from Dec 18, 2013 until now, Jan 10, 2014

[NBAer]

Hi all,

(How do I let Lou, SPR operator, about this for his help?)

I've been joining BetOnline for a long while now based on SPR's grading. All went well in term of depositing and withdrawing, until recently. (Overtime I deposited almost $30,000, withdrew some but not sure how much, but I'm sure I've lost alot more than winning).

I made a Wire Transfer payout request of $4,000 on Dec 18, 2013. They said wait 10 business days, so I waited.
After a day or two their Cashier page showed the transaction as "Paid", so I thought all went well.
I waited 10 business days, nothing showed on my bank account. Contacted them, said it could delay due to holidays. I waited 15 business days, still nothing.
Contacted them again, they said transaction is showed as "Paid" so it's paid. (Really? A "Paid" status on the Cashier page is all they need to let me know that it's paid?)
I pushed on for answers, they told me to send my bank statement to show that I haven't received anything.
I did that.

Chatted with another agent, was told to submit bank statement again. I did that again.

Today, after 17 business days without counting weekends, still nothing in my bank account.
Contacted them again, still saying need to talk to payment department...

I've sent them many emails with bank statements, got no answers but automatic replies.
I've chatted/talked with many agents, got no straight answers but "waiting for responses from payment department".

Lou (or any SPR operator), would you kindly help me to get this issue fixed please?

Thanks very much in advance.

I'll update the status if there is some progress, which is very doubtful to me at this point.

P/S It's well over their normal/advertised 10 max business days of wire transfer payout, so I don't want to wait much longer to report it here.

[jjgold]

Its not that long actually for Betonline, its a waiting game but you will get paid. The bank transactions take long.

[sweep]

Its not that long actually for Betonline, its a waiting game but you will get paid. The bank transactions take long.

if it says wire trans are max 10 business days then it should be max 10 business days. PERIOD

what happened to the players advocate Fukkin disappointing man

[jjgold]

Betonline has never got that right

Wire transfers tricky to USA players

This is old news

[gshock1]

I got paid 15k last week via wire. Transaction took 7 business days. Haven't had any problems with BO

[jjgold]

Betonline always pays

Yes at times you need to be patient but a lot of good perks at the book.

Early Lines too

[gshock1]

Betonline always pays

Yes at times you need to be patient but a lot of good perks at the book.

Early Lines too

Agreed.

[William Walters]

This industry........................oh how the mighty have fallen.

Now loooooooooooooong drawn out payouts are acceptable? Fukk that.

Most of the kiddos on this site don't have any idea what it's like settling up with your local every Tuesday........like fukkin clockwork. Those were the days.

[sourtwist]

Jjgold needs to fukkin stop promoting this shit book

[jjgold]

Never a no pay there

[robmpink]

Asking for Lou to help you at a sponsor isn't the wisest. I say that from personal experience.

[darkhat]

the thing with betonline is they put a player through so much red tape they hope he just gives up

[Bill Dozer]

Asking for Lou to help you at a sponsor isn't the wisest. I say that from personal experience.

Rob, I know for a fact he has helped you and also helped you see when you were in the wrong. Dont imply someone did ya wrong and then stop there sir.

[Bill Dozer]

Hi all,

(How do I let Lou, SPR operator, about this for his help?)

We'll send your complaint to mgt. They will likely respond back to you directly within a biz day.

[bostonboss]

this should be interesting

[bostonboss]

op is going about it in a calm and courteous manner he has a good chance.

[robmpink]

Rob, I know for a fact he has helped you and also helped you see when you were in the wrong. Dont imply someone did ya wrong and then stop there sir.

Bill, in all fairness, I don't recall him helping me with anything. I think I made two official book complaints since I've been here. One was w/o merit on my end about the Heritage casino. He pointed out I was in the wrong, which I was. However he did publicly disclose the name of the book I had the complaint with before I ever did. I didn't tell him to do that.

The other, with Sports Interaction. It was about a p2p transaction. I supplied him full details, which he said he passed along. He said he discussed it with a manager there and it was determined nothing could be done and thats that. That same day I called and spoke with said manager, Sonny, or someone with a similar name and it was resolved in 5 minutes. The guys reaction was as if he was confused or never heard the full story to begin with. This leads me to believe whatever action was initially taken on his end wasn't much. This could be a fact or the way it resulted a random coincidence leading one to believe it was done half ass.

[Mikeyanks23]

Rob, I know for a fact he has helped you and also helped you see when you were in the wrong. Dont imply someone did ya wrong and then stop there sir.

And he has also screwed up plenty and "forgotten" to get back to dozens. Books think the guy is a joke.

[robmpink]

And he has also screwed up plenty and "forgotten" to get back to dozens. Books think the guy is a joke.

Funny guy. Who have I forgotten to get back to? I don't talk to you people. I'd like to know right here who I've forgotten to get back to. Fill me in.

Books think I'm a joke? Ok, so if a book didn't think I'm a joke that would translate to what? Just a bit strange to even consider thinking about how a book feels about you. I don't know maybe you talk on the phone often with costa rican books and have feelings about how they view you. It doesn't have any bearing on my life.


Now if this was intended as a response concerning Lou based on the Bill's reply scratch what I said above. I think this may be the case because I'm thoroughly confused Mike.

[Keith Richard]

Rob, isn't he referring to Lou not you I think?

[robmpink]

I've come to the conclusion this wasn't directed at me.

[robmpink]

Rob, isn't he referring to Lou not you I think?

Pretty sure now. I'm a f'd up guy, but couldn't figure out who I didn't get back to because I don't talk to many people. Also I don't think in the 18 years of offshore gambling I've done I ever thought about what a book felt about me. I over thought it. Wondered if I offended anyone from DHI. Many things going through my mind.

[robmpink]

When Justin was here you at least felt you would get a fair shake. The perception isn't anywhere near that with Lou. IDK, maybe he vastly improved over the past two years.

[poker6469]

bill dozer helped me recover 15787.00 back in 2005 with sporting bet plc / sportsbook.com I know for a fact if wasn't for his help I would have been screwed. thanks again bill.

[NBAer]

UPDATE:

After many emails of me sending them the bank statements, they finally agreed that the money has NOT reach the bank account.

They said they've recalled the Wire and would send me fast money orders, which I clearly demanded it to be ** money orders. Because in the past they've sent me weird looking ones which my bank put a forever hold on it.

But anyway, it has been 5 days since the said "***********" payout shown as "Approved", but it's in the "In progress" mode. (They have not sent it away yet, still with their "processor".)

I'm losing patient with this book. If anything they'd have done this extremely fast to make up for their delayed Wire payout.

Right now it's back to the waiting game and CS on chat has been singing the same song:

"I've passed your info to our payout department. Someone would get back to you in email".
I know I'd pass out before someone would actually reach me via email.

Any helps here from the operators would be much appreciated.

P/S I really wonder if those who said they get paid $15k successfully via wire in these forums are really players, or just someone from you-know-who trying to make a good name for themselves.

EXTREMELY FRUSTRATED>>

[rangerz2478]

UPDATE:

After many emails of me sending them the bank statements, they finally agreed that the money has NOT reach the bank account.

They said they've recalled the Wire and would send me fast money orders, which I clearly demanded it to be ** money orders. Because in the past they've sent me weird looking ones which my bank put a forever hold on it.

But anyway, it has been 5 days since the said "***********" payout shown as "Approved", but it's in the "In progress" mode. (They have not sent it away yet, still with their "processor".)

I'm losing patient with this book. If anything they'd have done this extremely fast to make up for their delayed Wire payout.

Right now it's back to the waiting game and CS on chat has been singing the same song:

"I've passed your info to our payout department. Someone would get back to you in email".
I know I'd pass out before someone would actually reach me via email.

Any helps here from the operators would be much appreciated.

P/S I really wonder if those who said they get paid $15k successfully via wire in these forums are really players, or just someone from you-know-who trying to make a good name for themselves.

EXTREMELY FRUSTRATED>>

As someone who has had successful wires, and had wires replaced by money orders, I assure you, you will get it soon.

[jjgold]

You will get it..when you withdraw there just forget about it and don't stress.

[RedDevil1974]

Agreed.

Both of these replies are bullish.t

ring them up and tell them you have sent a bank transfer which SHOULD take 5 days for a deposit. But in the mean time can I punt with you until it gets there.

see what answer you get.

Bank transfers ANYWHERE in the world take 5 business days tops esp to a major first world country.

they take your money quickly so pay it back as quick too.no excuses for it at all.

[RedDevil1974]

Betonline always pays

Yes at times you need to be patient but a lot of good perks at the book.

Early Lines too

you talk utter crap and this just about sums you up.

[NBAer]

I just requested a ** payout.
They sent it but when I come to pick up, ** said the receiver name is NOT my name. Therefore I cannot pick up.

I did ** payouts many times before, just don't know what's the hold up this time?
Seems like all my payouts get in problems and/or long delays recently.

Anyone else experienced recent payout problems? My guess is that after the big holidays, cash flow isn't great or something --> delays.

[NBAer]

I just requested a ** payout.
They sent it but when I come to pick up, ** said the receiver name is NOT my name. Therefore I cannot pick up.

I did ** payouts many times before, just don't know what's the hold up this time?
Seems like all my payouts get in problems and/or long delays recently.

Anyone else experienced recent payout problems? My guess is that after the big holidays, cash flow isn't great or something --> delays.

W.U payout that is.