Hello everybody. I would like to first present my case. I believe I am being robbed and the bookmaker is trying to get away in any way possible with their shady rules. Firstly, the bookmaker is Bet365, let’s say this. So, in short. I have bet on a basketball match, on the 4th quarter total and it ended under. I bet under 43.5 points, Finnish top division today, 8/01/2014. I bet 1200 euros on the under at even odds before the start of the quarter. The score was 24-16. So, totally 40 points. So you ask me what is wrong? Well, they graded it as LOST. The game continued into overtime and of course it was lost after that, but I didn’t sign up for an overtime+4th quarter bet. Their only response after hours of chatting with their pretty incompetent, robotized customer service staff member Joanne, is the overtime is included. They show me the 1 paragraph where it says the following:
In-Play Quarter Bets INCLUDE Overtime
The quarter must be completed for bets to have action, unless settlement of bets is already determined:
Winner 2-Way and 3-Way/Handicap/Total 2-Way and 3-Way/Team and Game Totals/Race to Markets/Total Odd-Even.
That is all there is to it! What a pathetic rule and very vague. So what if I bet 2nd or 3rd quarter, the overtime is included?! Where does it mention the 4th quarter here specifically? I had two options presented before the start of 4th quarter: to bet on game total, which was 159.5 or to bet on 4th quarter total. And I bet on the quarter total exactly for this reason, so that a possible overtime won’t crush me. But according to them it did. Is it because I’ve won a bit too much lately so now trying to steal money or why, I don’t know. But they keep repeating this answer over and over again, they have no logic and no clear explanation. I ask you guys to help me, I bet like this on many bookies, and nobody ever included overtime together with a 4th quarter bet. Please let me know what more I can do, who to complain, this is a robbery in my perspective, I know that for sure being a former basketball player. Let’s go to Wikipedia, and see the definition of a 4th quarter. I bet on 10 minute period, not 15! The money lost 1200eur, but the winnings more than 2000 eur.
In-Play Quarter Bets INCLUDE Overtime
The quarter must be completed for bets to have action, unless settlement of bets is already determined:
Winner 2-Way and 3-Way/Handicap/Total 2-Way and 3-Way/Team and Game Totals/Race to Markets/Total Odd-Even.
That is all there is to it! What a pathetic rule and very vague. So what if I bet 2nd or 3rd quarter, the overtime is included?! Where does it mention the 4th quarter here specifically? I had two options presented before the start of 4th quarter: to bet on game total, which was 159.5 or to bet on 4th quarter total. And I bet on the quarter total exactly for this reason, so that a possible overtime won’t crush me. But according to them it did. Is it because I’ve won a bit too much lately so now trying to steal money or why, I don’t know. But they keep repeating this answer over and over again, they have no logic and no clear explanation. I ask you guys to help me, I bet like this on many bookies, and nobody ever included overtime together with a 4th quarter bet. Please let me know what more I can do, who to complain, this is a robbery in my perspective, I know that for sure being a former basketball player. Let’s go to Wikipedia, and see the definition of a 4th quarter. I bet on 10 minute period, not 15! The money lost 1200eur, but the winnings more than 2000 eur.