Bet365 Robbery

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • Nesa
    SBR Rookie
    • 01-08-14
    • 26

    #1
    Bet365 Robbery
    Hello everybody. I would like to first present my case. I believe I am being robbed and the bookmaker is trying to get away in any way possible with their shady rules. Firstly, the bookmaker is Bet365, let’s say this. So, in short. I have bet on a basketball match, on the 4th quarter total and it ended under. I bet under 43.5 points, Finnish top division today, 8/01/2014. I bet 1200 euros on the under at even odds before the start of the quarter. The score was 24-16. So, totally 40 points. So you ask me what is wrong? Well, they graded it as LOST. The game continued into overtime and of course it was lost after that, but I didn’t sign up for an overtime+4th quarter bet. Their only response after hours of chatting with their pretty incompetent, robotized customer service staff member Joanne, is the overtime is included. They show me the 1 paragraph where it says the following:

    In-Play Quarter Bets INCLUDE Overtime
    The quarter must be completed for bets to have action, unless settlement of bets is already determined:
    Winner 2-Way and 3-Way/Handicap/Total 2-Way and 3-Way/Team and Game Totals/Race to Markets/Total Odd-Even.


    That is all there is to it! What a pathetic rule and very vague. So what if I bet 2nd or 3rd quarter, the overtime is included?! Where does it mention the 4th quarter here specifically? I had two options presented before the start of 4th quarter: to bet on game total, which was 159.5 or to bet on 4th quarter total. And I bet on the quarter total exactly for this reason, so that a possible overtime won’t crush me. But according to them it did. Is it because I’ve won a bit too much lately so now trying to steal money or why, I don’t know. But they keep repeating this answer over and over again, they have no logic and no clear explanation. I ask you guys to help me, I bet like this on many bookies, and nobody ever included overtime together with a 4th quarter bet. Please let me know what more I can do, who to complain, this is a robbery in my perspective, I know that for sure being a former basketball player. Let’s go to Wikipedia, and see the definition of a 4th quarter. I bet on 10 minute period, not 15! The money lost 1200eur, but the winnings more than 2000 eur.
  • andikr
    SBR Rookie
    • 10-12-13
    • 6

    #2
    Its correct from bet365. Most sportbooks combine the 4th quarter with a possible overtime.
    Comment
    • looneytunes
      SBR High Roller
      • 12-16-10
      • 216

      #3
      Sucks. However, don't think you have a case since they have it stated in there rules prior to you making the play. Robbery is if you they create rule after the affect. Plenty of books have rules we might not like so its important to know them prior to playing.
      Comment
      • Nesa
        SBR Rookie
        • 01-08-14
        • 26

        #4
        Yes, but where is the logic to this? And where they have it stated clearly. The lady in the CS told me they don't count first 3 quarters with overtime but the 4th one they do. Of course, it is not even possible to combine any of the first 3 with the overtime, but I want to focus on the paragraph, the only they have regarding this. Nowhere in it says the 4TH QUARTER is included with possible overtime. While I even have her sentences about the first 3 quarters not being counted. It is a very ridiculous rule. We could go to wikipedia and see what is one quarter consisted of, and what is overtime. After all, there were 2 betting options prior to the start of the 2nd quarter: game total and quarter total. Why they offer a quarter total then? What is the purpose of this? I think there rules are extremely thin and can be disregarded or how to say more professionally, overruled. I believe there's plenty of space to do that here with my case, but I need your guys help. All I know is I am not an idiot and I will try to fight this case until the end. They had no clear or in-depth explanation but just kept repeating the same, even though they know this is really not supposed to be a losing bet and they were trying so hard to make me believe that I have absolutely no idea what is a 4th quarter and what is overtime. Any new comments appreciated.
        Comment
        • rangerz2478
          SBR MVP
          • 08-06-12
          • 1194

          #5
          I tend to agree with your premise that 4th quarter SHOULD NOT include overtime, but if it's specifically in their rules that it does then you really don't have a case. Stupid rule IMO, but if it was a set in stone rule (and not one they just changed for your case) then not much can be done.
          Comment
          • Nesa
            SBR Rookie
            • 01-08-14
            • 26

            #6
            In this case it says includes overtime but in the text of the paragraph nowhere it mentions that. And, the lady herself said that the first 3 quarters are not included. So I have 2 questions now:
            -Why haven't they written that the 4th quarter specifically includes overtime?
            -Why they offer 2 exactly the same (if we go by their 'rule') betting markets then? Game total and quarter total? What's the purpose of the quarter betting?
            Comment
            • dealer wins
              SBR Wise Guy
              • 02-03-09
              • 816

              #7
              I take it you found an arb on this, not realising that B365s odds on "under" would be higher than the board because they include OT in the rules.

              Tough beat, especially if you also lost the "over" as well, but they will not budge on this.
              Comment
              • Nesa
                SBR Rookie
                • 01-08-14
                • 26

                #8
                No mate, I took it cause I saw the line was the same both for the game total and the quarter, so I figured the overtime wouldn't be counted. It was a straight, regular bet. I have the screens. I don't do arbing there, and I am a loyal customer so I didn't expect I would get screwed over this bad.
                Comment
                • rangerz2478
                  SBR MVP
                  • 08-06-12
                  • 1194

                  #9
                  Originally posted by Nesa
                  In this case it says includes overtime but in the text of the paragraph nowhere it mentions that. And, the lady herself said that the first 3 quarters are not included. So I have 2 questions now:
                  -Why haven't they written that the 4th quarter specifically includes overtime?
                  -Why they offer 2 exactly the same (if we go by their 'rule') betting markets then? Game total and quarter total? What's the purpose of the quarter betting?
                  Even though as a US customer I can't play there, I have seen the exact thing you are referring to. The fact the odds are the exact same only illustrate their defense that it includes it. Because if it didn't the odds would not be the exact same. Not sure why they offer both, but they do this in many markets.
                  Comment
                  • bigballa
                    SBR Sharp
                    • 10-18-12
                    • 429

                    #10
                    Originally posted by Nesa
                    No mate, I took it cause I saw the line was the same both for the game total and the quarter, so I figured the overtime wouldn't be counted. It was a straight, regular bet. I have the screens. I don't do arbing there, and I am a loyal customer so I didn't expect I would get screwed over this bad.
                    you state a few posts above this one that you are not stupid? then you post this!!?!?! i can see your argument to be fair they shouldnt really offer the 4th quarter line when the game total line is still out as well, having said that lots of bookies do this cuz ppl are stupid and cant work out the current score with the quarter betting line....they more or less do it for the idiots.....have a look at bwin sometime in say a badminton or table tennis match, if it is in the deciding game they will have match winner, current game winner, and set correct score all on site which will all have the same odds...

                    you saying you knew the game total and the 4th quarter were the same line(which is correct) then still bet it and now come on to moan is just pathetic......if the game total includes overtime and a 4th quarter line is offered then it is common sense that it will include overtime.....

                    live and learn though my friend, i really wouldnt suggest that you waste anymore time on this with them its a mistake on your part, i agree nothing in the rulse CLEARLY stats 4th quarter includes overtime but come on man you said yourself it was the same as the game total, a 2 year old knows a game total includes overtime...so just move on from this, all the best.
                    Comment
                    • sportsbetwin
                      SBR Wise Guy
                      • 03-07-09
                      • 745

                      #11
                      No case to answer - match totals include overtime - why should you just assume that 4th quarters don't ?
                      Comment
                      • pellumb341
                        SBR MVP
                        • 11-25-11
                        • 1183

                        #12
                        Originally posted by sportsbetwin
                        No case to answer - match totals include overtime - why should you just assume that 4th quarters don't ?
                        ladbrokes don't include over time.
                        Comment
                        • dikefale
                          SBR MVP
                          • 09-20-10
                          • 1017

                          #13
                          Originally posted by sportsbetwin
                          No case to answer - match totals include overtime - why should you just assume that 4th quarters don't ?
                          Because its 4th quarter.Bet365 didnt have this rules before.Better check with chat agent and demand clear explanation.
                          Then winner of 4th quarter shuould be winner in ot too.
                          Just an example your team won 4th quarter 15 pts but game ends tie and goes to OT.
                          Team 2 wins game eventually,and your bet is loser regarding this stupid rule.

                          Sbr should talk with bet365 this rule is BS,esspecially for top flight book.
                          Comment
                          • bigballa
                            SBR Sharp
                            • 10-18-12
                            • 429

                            #14
                            Originally posted by dikefale
                            Because its 4th quarter.Bet365 didnt have this rules before.Better check with chat agent and demand clear explanation.
                            Then winner of 4th quarter shuould be winner in ot too.
                            Just an example your team won 4th quarter 15 pts but game ends tie and goes to OT.
                            Team 2 wins game eventually,and your bet is loser regarding this stupid rule.

                            Sbr should talk with bet365 this rule is BS,esspecially for top flight book.
                            hahaha the races are a 3way market my friend nobody gets to 15 the neither is a winner.....

                            agree they should have it spelled out in the rules but in this case the poster knew what he was doing he even mentioned above about the game line and 4th quarter being the same yet is trying to have them over by talking b/s about the 4th quarter being just the 4th quarter......
                            Comment
                            • shaunovery
                              SBR Posting Legend
                              • 11-15-07
                              • 18143

                              #15
                              Thats why 2nd half totals are higher they always include ot
                              Comment
                              • EasyPicks
                                SBR MVP
                                • 10-21-11
                                • 3804

                                #16
                                Originally posted by pellumb341
                                ladbrokes don't include over time.

                                I do not beleive that.

                                Show me the rule that states that
                                Comment
                                • davidchong
                                  SBR MVP
                                  • 02-10-06
                                  • 1806

                                  #17
                                  I remember i have a issue with they (bet365) they no included the OT in 4th Q., i have the over and i lose my bet. Looks they change the rules to include OT., as said OT only for Complete Game and 2nd Half, but not for 4Q.
                                  Comment
                                  • dikefale
                                    SBR MVP
                                    • 09-20-10
                                    • 1017

                                    #18
                                    Originally posted by davidchong
                                    I remember i have a issue with they (bet365) they no included the OT in 4th Q., i have the over and i lose my bet. Looks they change the rules to include OT., as said OT only for Complete Game and 2nd Half, but not for 4Q.

                                    Its beyond me how the heck 4th quarter can include ot.
                                    Sbr should get in touch with bet365 regarding explanation.
                                    Comment
                                    • onemoregoal
                                      SBR Hall of Famer
                                      • 02-04-13
                                      • 8149

                                      #19
                                      Originally posted by Nesa
                                      No mate, I took it cause I saw the line was the same both for the game total and the quarter, so I figured the overtime wouldn't be counted. It was a straight, regular bet. I have the screens. I don't do arbing there, and I am a loyal customer so I didn't expect I would get screwed over this bad.
                                      I was with you till i read this.
                                      You knew there might be some doubt, but didnt bother to check
                                      Comment
                                      • kaalhode
                                        SBR Rookie
                                        • 01-11-14
                                        • 15

                                        #20
                                        Agree with onemoregoal on this one. I guess you thought they had made a mistake and you wanted to take advantage.
                                        Comment
                                        • spider
                                          SBR Posting Legend
                                          • 05-21-11
                                          • 11378

                                          #21
                                          Originally posted by Nesa
                                          Hello everybody. I would like to first present my case. I believe I am being robbed and the bookmaker is trying to get away in any way possible with their shady rules. Firstly, the bookmaker is Bet365, let’s say this. So, in short. I have bet on a basketball match, on the 4th quarter total and it ended under. I bet under 43.5 points, Finnish top division today, 8/01/2014. I bet 1200 euros on the under at even odds before the start of the quarter. The score was 24-16. So, totally 40 points. So you ask me what is wrong? Well, they graded it as LOST. The game continued into overtime and of course it was lost after that, but I didn’t sign up for an overtime+4th quarter bet. Their only response after hours of chatting with their pretty incompetent, robotized customer service staff member Joanne, is the overtime is included. They show me the 1 paragraph where it says the following:

                                          In-Play Quarter Bets INCLUDE Overtime
                                          The quarter must be completed for bets to have action, unless settlement of bets is already determined:
                                          Winner 2-Way and 3-Way/Handicap/Total 2-Way and 3-Way/Team and Game Totals/Race to Markets/Total Odd-Even.


                                          That is all there is to it! What a pathetic rule and very vague. So what if I bet 2nd or 3rd quarter, the overtime is included?! Where does it mention the 4th quarter here specifically? I had two options presented before the start of 4th quarter: to bet on game total, which was 159.5 or to bet on 4th quarter total. And I bet on the quarter total exactly for this reason, so that a possible overtime won’t crush me. But according to them it did. Is it because I’ve won a bit too much lately so now trying to steal money or why, I don’t know. But they keep repeating this answer over and over again, they have no logic and no clear explanation. I ask you guys to help me, I bet like this on many bookies, and nobody ever included overtime together with a 4th quarter bet. Please let me know what more I can do, who to complain, this is a robbery in my perspective, I know that for sure being a former basketball player. Let’s go to Wikipedia, and see the definition of a 4th quarter. I bet on 10 minute period, not 15! The money lost 1200eur, but the winnings more than 2000 eur.
                                          In-Play Quarter Bets INCLUDE Overtime

                                          which part of this don't you understand ? if you're going to bet 1200 e , make sure you read the rules or ask. no one is stealing your money, the rule has been there a long time ago.
                                          Comment
                                          • Parlayplayer
                                            SBR High Roller
                                            • 11-01-13
                                            • 114

                                            #22
                                            When betting halves, most books do include overtime with a second half bet.it does make sense that they would do the same thing with a forth qtr bet but it should be clearly stated. I don't know, it's tough but if they have a rule covering this your sol! Good luck
                                            Comment
                                            • JoeyBagels
                                              SBR Wise Guy
                                              • 03-10-13
                                              • 784

                                              #23
                                              It sucks but that's why you need to read the fine print of the derivative bets these kinds of sites offer. Although betting 1200 on 4Q finnish basketball total seems to me you were either arbing or getting a stale number. Buyer beware IMO.
                                              Comment
                                              • davidchong
                                                SBR MVP
                                                • 02-10-06
                                                • 1806

                                                #24
                                                Then they change the rules this year or beggining this season, IN THE PAST 4Q no include OT, neither TOTAL TEAM or others prop, only 2nd Half and Full Time include OT in the past... BOOKS SHOULD SEND EMAILS WHEN CHANGES RULES.
                                                Comment
                                                SBR Contests
                                                Collapse
                                                Top-Rated US Sportsbooks
                                                Collapse
                                                Working...