BetPhoenix confiscates $5K Freeplay

[durito]

If you played your own opinion it would be different. What I am being told is that you are on every board move. Literally every play you have, you are after the move, not before it. No actuary...just looking to beat the number to its destination.

Was his play the same when he lost the first 5k?

[trixtrix]

assuming he's playing full steam for the sake of argument, also assume he has no other fouls on his record. how is taking away his EARNED bonus based on previously agreed-upon and FULFILLED contract justified just from the fact that he's betting steam?

boot him, ban him, limit him, sure. but taking away his earned bonus is the same as taking away his winnings b/c he played steam.. neither is acceptable

would you take his winnings b/c he bet steam? then why steal his bonus?

[Bill Dozer]

Hopefully the player and Phoenix can part way amicably here. RJ, How about cash valuing the FP at half and prorating that?

[durito]

Why is phoenix giving a 50% free play and -105/-105 to a $10,000 deposit?

Are you guys that desperate for post ups? Or are you just nuts.

Can I get in on this deal? I don't play steam.

[RJbetphoenix]

What earned bonus? He posted up and never even touched the play.

I will do the following. Keep the 5K...play it, but stay off the steam. Simple as that. If you hit the steam only we are back to square 1.

You good with that?

Next...we can only determine your rollover after you play your freeplay.

(Bonus winnings + deposit) x 8. All plays made since your deposit will be credited toward your rollover amount as well.

[HedgeHog]

Was his play the same when he lost the first 5k?

Great point. Shouldn't that be returned too--or wasn't he chasing steam then?

[big joe 1212]

ok, didnt the rep who called him realize he was playing steam? Was it ok when he lost, but not ok when he won?

[JohnnyC]

What earned bonus? He posted up and never even touched the play.

I will do the following. Keep the 5K...play it, but stay off the steam. Simple as that. If you hit the steam only we are back to square 1.

You good with that?

Next...we can only determine your rollover after you play your freeplay.

(Bonus winnings + deposit) x 8. All plays made since your deposit will be credited toward your rollover amount as well.

No, I like Dozer's suggestion much better.

You don't like the way I play, so ban me and give me 50% cash of the fp.

I didn't know Phoenix only booked actuaries,

[JohnnyC]

I mean, it seem best that we 'part ways'. You've made it pretty clear you don't want my action, I don't want this freeplay situation to drag on further if you credit it back and I hit one of your steam plays and we go back to 'square one' whatever that means.

By my records I am way above rollover requirements.

[RJbetphoenix]

I have placed my offer with you. It gives you back your confiscated dough which was your demand. So now just dont play steam and all is back to the harmony it was before this post.

Yes we do take that action.

QT, BW, Tiger, RDave, Al Hollyw, and others we all know ie Spanky, Shrink, etc. None of them have a complaint ever BTW.

[playz]

what is your balance at and did you use any of your free play?

[RJbetphoenix]

Never used freeplay.

5K is back in, and stay off steam.

Thanks,

Richard

[JohnnyC]

Under your proposed offer, I play the freeplay and can cashout after that?

I don't want you to credit the freeplay and put some new requirements on it, like I said - I've met the rollover requirements since the freeplay was credited one month ago.

And what if I hit one of these steam plays by accident? I am very warey of your "square 1" terminology.

[playz]

how much is your balance?

Under your proposed offer, I play the freeplay and can cashout after that?

I don't want you to credit the freeplay and put some new requirements on it, like I said - I've met the rollover requirements since the freeplay was credited one month ago.

And what if I hit one of these steam plays by accident? I am very warey of your "square 1" terminology.

[RJbetphoenix]

I understand there may be some occasions, but not every play, not 5 out of 10 plays. Just keep it good, and I will too.

(Free play winnings + deposit) x 8 was your deal. Based on your action roll will not really be an issue for you. You may be there now, I just need that play to grade have the exact math. As stated before, you will be credited for all volume since day 1 of this deposit.

[big joe 1212]

Under your proposed offer, I play the freeplay and can cashout after that?

I don't want you to credit the freeplay and put some new requirements on it, like I said - I've met the rollover requirements since the freeplay was credited one month ago.

And what if I hit one of these steam plays by accident? I am very warey of your "square 1" terminology.

I believe you have not met your rollover since you did not use it. You may have to wager it, and then roll the winnings over 4x?

[Thremp]

Someone esplain to me this in Engrish. I see many posts and many words.

[JohnnyC]

I understand there may be some occasions, but not every play, not 5 out of 10 plays. Just keep it good, and I will too.

(Free play winnings + deposit) x 8 was your deal. Based on your action roll will not really be an issue for you. You may be there now, I just need that play to grade have the exact math. As stated before, you will be credited for all volume since day 1 of this deposit.

You will not have to worry about me playing steam, I will play my freeplay and cashout.

This kinda soured me on your book that it had to get to this, but I appreciate the outcome.

[durito]

I believe you have not met your rollover since you did not use it. You may have to wager it, and then roll the winnings over 4x?

Please tell me this practice is not spreading from betonline

[big joe 1212]

looks like i was wrong

[tomcowley]

(freeplay winnings + deposit) * 8 isn't absurd since freeplay winnings "is" the bonus amount. In most cases it's actually less than (freeplay amount + deposit) * 8. Betonline did the (freeplay amount + freeplay winnings + deposit) *X, which is just retarded since amount+winnings has no meaning.. and when they steal it, they steal amount+winnings, when obviously the only value of a used freeplay is the winnings, and the original amount is completely meaningless at that point.

[BeatTheJerk]

If you played your own opinion it would be different. What I am being told is that you are on every board move. Literally every play you have, you are after the move, not before it. No actuary...just looking to beat the number to its destination.

Also, for the record, you have not even touched the freeplay at the time it was removed, so your rollover had yet to be determined.

State your case and do your thing, you have every right to be heard...just keep it factual.

SSLP is not an employee. I am the only one who will be here to respond to this.

I was gonna deposit a dime into this book to get the 35% freeplay bonus, but when I read this above there aint no way in hell I'm gonna deposit money into a book that has a mentality like this ............

[big joe 1212]

I was gonna deposit a dime into this book to get the 35% freeplay bonus, but when I read this above there aint no way in hell I'm gonna deposit money into a book that has a mentality like this ............

Too many complaints about this book!
I tried to warn people, but its like talking to my wife!
SBR takes the cash from BP and turns their head!
I like how all of a sudden this guy gets his freeplay back after starting a thread!
I would still like to know why they offered this guy a reload bonus if he was playing steam?
Only after he hits, do they take it away. Kind of like ucsabercats story (although he was a joke!~)

[Justin7]

HeeHaww,

I got the 50% bonus on my reload of 10K, they were probably trying to reel me in. This reload was one month ago, the freeplay was taken away today.

I have spoken with the lines manager who made the decision, he felt that increasing my limits to $2k warranted taking away my freeplay. My current hot streak seems to have made him angry.

I am calling him back in 15 mins after he consults with the owner on what do do about this. He offered to give me half of the free play back which I declined.

I don't think I am leaving out any details.

I don't agree with taking away freeplays like that. How much rollover have you met?

On another note, why didn't you bet the freeplay earlier?

[Halifax]

assuming he's playing full steam for the sake of argument, also assume he has no other fouls on his record. how is taking away his EARNED bonus based on previously agreed-upon and FULFILLED contract justified just from the fact that he's betting steam?

boot him, ban him, limit him, sure. but taking away his earned bonus is the same as taking away his winnings b/c he played steam.. neither is acceptable

would you take his winnings b/c he bet steam? then why steal his bonus?

Bingo ... if he's earned the bonus, he has to be allowed to use it ... whether or not BetPhoenix has decided that he's a 'recreational' player.

There's not much doubt that he's a non-recreational player ... probably trying / hoping to scalp / middle some money out of BetPhoenix into another book (as it looks like he successfully did on the first deposit) and earn some nice bonuses in the process.

But no matter ... if his style of play bothered BetPhoenix that much, they should have stopped this guy earlier and (at worst) pro-rated his bonus ... now that he has done enough rollover to earn the bonus, BetPhoenix can't come in now, after the fact, and do a retroactive claw-back of the bonus.

[onthewhat]

lol...this book is a joke

Go figure it's an SBR Sponsor too

THey will probably get upgraded when next check comes in

[big joe 1212]

This book all of a sudden was a great book a few months ago!
About the same time the checks starting coming in!

[Casi]

I don´t know what you are so upset about, if he indeed only plays steam they have every right to remove the bonus. It is in the rules, you cannot expect to get a 50% freeplay and be allowed to only hit them when it hurts...this is a players forum, but jumping on BetPhoenix isn´t correct in this case (and i did it in other threads, so iam no shill or whatever...).

Arbers and bonus hunters have to use some common sense when doing their thing - taking a big bonus and only playing those nice steam moves = a red light EVERY time.
Hell, even top class books like theGreek get upset when you catch that +5 that just moved to +4 -110 at Pinny.

[big joe 1212]

bonus hunter?
he never even used it!

[Casi]

Are you that ignorant? YOu have to claim bonuses before you get them, so of course he planned to...
and he wouldn´t complain if he didn´t care about it LOL.

[big joe 1212]

i would complain about them taking a 5k bonus from me as well. whether i was hunting it or not!
i did not have to claim it from BP, they just gave it to me.
so ARE YOU that ignorant??

[Casi]

No iam not ignorant, i just know that steam hunters can hurt every book.
I respect that, when i do it i don´t take big bonuses or always hit them for the max. amount.
Iam not sorry for guys who cannot use that common sense, and show just a little respect for books that try to offer things like reduced juice or bonuses.

What´s the big deal? They took away a bonus, he didn´t earn it if he only hit the moving lines.
You earn a bonus by giving them HONEST action, wake the **** up...

[big joe 1212]

they offered the bonus to him!
if they didnt want his steam plays, then they shouldnt have offered the bonus!
you must work for BP!

[Casi]

lol whatever, i won´t argue with a pumpkin like you...ofc i work for them, that´s why i posted some not so nice things in other threads about Betphx/BetOT.

[big joe 1212]

and yet you stand up for them after they offer the guy a bonus after he loses 5k, but claim he plays steam plays when he hits, and then take away the bonus.
they had no problem with his steam plays when he was losing them!