RIVALO.com Closed Account and Confiscated Balance

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  • hana1
    SBR Rookie
    • 12-23-13
    • 1

    #1
    RIVALO.com Closed Account and Confiscated Balance
    i opened an account in rivalo.com on 14.09.2013 and made deposits of total 4960 euro. I didnt take their bonus. I made series of strike winning bets and made my balance to 50336 euro. On 21.11.2013, 4 days ago, after i made withdraw request of 7000 euro and provide all the requested documents to verify my account and they was approoved, they send me a message
    "After careful investigation they have found that your Rivalo account is linked to an illegal group of organized betting.According to Rivalo Terms and Conditions as per below , if an account is opened and managed in breach of the provisions set out ,then Rivalo is entitled to confiscate all funds from said account."
    I am not part of any group and i dont know what they mean. I think they are scammers. Is there anyone with the same problem?
  • Digo
    SBR Wise Guy
    • 01-21-12
    • 563

    #2
    Rivalo.com ? Why man, why...
    Comment
    • dealer wins
      SBR Wise Guy
      • 02-03-09
      • 816

      #3
      Oh dear, a very expensive lesson in opening accounts at scam sportsbooks. (Probably a fraudster though LOL)
      Comment
      • Hareeba!
        BARRELED IN @ SBR!
        • 07-01-06
        • 37216

        #4
        Rival WHO???

        You obviously weren't attracted by bonus offers so what on earth attracted you to a no-name entity like this when you could be playing at the best and most reputable books on the planet?
        Comment
        • willaimhillprblm
          SBR Rookie
          • 12-16-13
          • 22

          #5
          Originally posted by Hareeba!
          Rival WHO???

          You obviously weren't attracted by bonus offers so what on earth attracted you to a no-name entity like this when you could be playing at the best and most reputable books on the planet?
          well, I am having a problem with William Hill right now and I am going to post my experience here with emails and all correspondence very shortly

          my new account was locked for 11 days, of which I passed their identification and document process, and they unlocked it only to tell me that i cant make a withdrawal but can make bets

          thats right.

          i can make bets but cannot make withdrawals from this a-rated "reputable"book

          and yes, i filed a sportsbook review complaint form
          Comment
          • pjesnik24
            Restricted User
            • 11-01-05
            • 1286

            #6
            Are they Tipico?
            Comment
            • onemoregoal
              SBR Hall of Famer
              • 02-04-13
              • 8149

              #7
              says they are owned by Tipico... started this year....
              Comment
              • onemoregoal
                SBR Hall of Famer
                • 02-04-13
                • 8149

                #8
                Originally posted by willaimhillprblm
                well, I am having a problem with William Hill right now and I am going to post my experience here with emails and all correspondence very shortly

                my new account was locked for 11 days, of which I passed their identification and document process, and they unlocked it only to tell me that i cant make a withdrawal but can make bets

                thats right.

                i can make bets but cannot make withdrawals from this a-rated "reputable"book

                and yes, i filed a sportsbook review complaint form
                Thats hilarious, you can play but not withdraw
                Comment
                • onemoregoal
                  SBR Hall of Famer
                  • 02-04-13
                  • 8149

                  #9
                  What did you bet on, where are you from and how did you deposit?
                  Comment
                  • willaimhillprblm
                    SBR Rookie
                    • 12-16-13
                    • 22

                    #10
                    Originally posted by onemoregoal
                    Thats hilarious, you can play but not withdraw
                    im giving them until friday when i will start a thread here on SBR detaling my experience

                    i made $3000 in deposits(all atm), won a $1000.00 bet, then had my account suspended for 11 days. once off suspension i went to withdraw $1000 from an atm deposit(rollover completed with $1000 bet) and $1000 for a winning ticket and they said that their security team is having a problem with this...eleven days after the security blocked my account and then reopened it. they have stated my identification and verification is not a problem.

                    since the gibraltar gambling commision will probably do nothing regarding my situation my only recourse will be to talk with my atm bank card who probably wont be too happy with william hill taking my atm deposits and then not returning my money.

                    fortunately i have emails of william hill verifying how much is in my account as well as emails telling them not to accept anymore bets from my account and that i wont be liable for unauthorized bets due to some sort of william hill security breach.
                    Comment
                    • onemoregoal
                      SBR Hall of Famer
                      • 02-04-13
                      • 8149

                      #11
                      And they havent given a clear reason why they arent paying you? Without knowing the reason, no one can really help.

                      Call them and demand you speak to a manager and just ask why they are holding deposits.....

                      44 (0)20 8918 3600< Head office number, it might be more useful
                      Comment
                      • willaimhillprblm
                        SBR Rookie
                        • 12-16-13
                        • 22

                        #12
                        Originally posted by onemoregoal
                        And they havent given a clear reason why they arent paying you? Without knowing the reason, no one can really help.

                        Call them and demand you speak to a manager and just ask why they are holding deposits.....

                        44 (0)20 8918 3600< Head office number, it might be more useful
                        I presume that your post is directed to me and not Hana1.

                        William Hill will not tell me why they will not give me a withdrawal. This after freezing my account for eleven days and then subsequently unlocking it on Saturday. Who in their right mind would make bets if you cant withdraw?

                        Like I previously mentioned, I am only seeking to withdraw($2000.00) what I presumably should qualify for in regards to their rollover requirements and ATM deposits.

                        I have done the live chat as well as email so the results of a phone call would be no different
                        Comment
                        • willaimhillprblm
                          SBR Rookie
                          • 12-16-13
                          • 22

                          #13
                          Originally posted by onemoregoal
                          What did you bet on, where are you from and how did you deposit?
                          I am in Mexico, deposited $3100.00 through four ATM deposits(anyone that is in a foreign currency knows that an atm card charges no exchange fee or wire surcharge fee like a wire transfer) and bet $1000.00 on the erislandry lara/austin trout boxing match.

                          Again, identification and verification is supposedly not a problem

                          And why would they freeze my account, then unfreeze it, only to tell me that I am allowed to make bets but not allowed to make withdrawals?
                          Comment
                          • willaimhillprblm
                            SBR Rookie
                            • 12-16-13
                            • 22

                            #14
                            hana1 sorry for hijacking your thread.

                            william hill allowed me to make a withdrawal today.

                            after 13 days of believing that i was in the process of being robbed and reading pages and pages of SBR info i have come to the conclusion that there are many scammers and scumbugs in this industry that unfortunately makes honest people treated as criminals.

                            william hill put me through the ringer here but i am glad because it really educated me about why some sports books have to do what they do to protect themselves.
                            Comment
                            • peppinostano
                              SBR Rookie
                              • 11-15-13
                              • 2

                              #15
                              I have sent a complaint about another bookmakers for more than a month. You do not I have never answered and I have forbidden to write in the forum. Also I am obviously been robbed and I do not understand your behavior.
                              Comment
                              • peppinostano
                                SBR Rookie
                                • 11-15-13
                                • 2

                                #16
                                I give the text of my complaint sent at SBR one month ago:

                                Good morning , sorry for my english but I'm Italian , on 13/10/2013 , I played 5 multiple bets with Betin.com ( head to head motogp ) , with potential payout of more than ? 2,000.00 , I guessed all events, but Betin.com has canceled all bets at the end of the event ( one of the five betting was also credited in the account , and Betin.com has recovered the money ) . At my request for clarification, Betin.com replied , justifying who have accidentally accepted multiple bets on those events. Not convinced of the justification , on 19/10/2013...... , I played 1 multiple bets of the same type ( head to head motogp ) In addition, I asked a friend to play 2 multiple bets of the same type ( head to head motogp ) . All three bets have been considered lost by Betin.com ! At my new request for clarification on why they have not paid my bets on 13/10/2013 , Betin.com decided to close my account.
                                For this reason, I ask the help SBR ( send all the evidence that I have saved for your email and I will publish the text of the complaint filed on the forum to protect the other players) , thanks .
                                [/FONT][/COLOR]


                                Comment
                                • juuso
                                  SBR MVP
                                  • 10-04-05
                                  • 2896

                                  #17
                                  I just played at Rivalo. They seem to be very much like Tipico. I'm not sure if they are run by same company or not, but they have same platform and some of the same rules like only photos of identity documents accepted. They don't take scans which is a little weird. They had 100% bonus for my country. 6x rollover with minimum odds of 2.0. Decided to give them a go for 100€. Only negative was having to wait about 12 hours for them to credit the bonus. Most important thing was that I was able to make nice profit with the bonus and withdrawal went very smoothly.

                                  Documents were approved in less than 30 minutes. Asked for withdrawal after that, which was paid in 18 minutes. 444€ to Skrill off of a 100€ deposit. This was on a Sunday noon.

                                  All in all, very positive experience. Faster payout than most of the books I have played at.
                                  Last edited by juuso; 12-30-13, 01:30 AM.
                                  Comment
                                  • rslovebet
                                    SBR Rookie
                                    • 01-07-14
                                    • 3

                                    #18
                                    I have heard many complaing about them.They can easliy close accounts,no email support,they dont even give deposits back.
                                    Comment
                                    • Tommy777
                                      SBR Rookie
                                      • 11-15-08
                                      • 44

                                      #19
                                      Rivalo is Tipico ! This Bookie Tipico is problem Bookie in Germany,many people have problem with this bookie !
                                      Tipico Closed very fast accounts, without justification .
                                      in Germany give the country 20X license for Bookies, And the Tipico and the clone from tipico have NOT LiCENSE,the bookie ist not Serious !
                                      Last edited by Tommy777; 02-13-15, 02:34 PM.
                                      Comment
                                      • jjgold
                                        SBR Aristocracy
                                        • 07-20-05
                                        • 388179

                                        #20
                                        many of these non uk books are very very risky

                                        They have no regulation and you have no recourse
                                        Comment
                                        • JRique
                                          SBR Rookie
                                          • 02-01-14
                                          • 42

                                          #21
                                          Originally posted by hana1
                                          i opened an account in rivalo.com on 14.09.2013 and made deposits of total 4960 euro. I didnt take their bonus. I made series of strike winning bets and made my balance to 50336 euro. On 21.11.2013, 4 days ago, after i made withdraw request of 7000 euro and provide all the requested documents to verify my account and they was approoved, they send me a message
                                          "After careful investigation they have found that your Rivalo account is linked to an illegal group of organized betting.According to Rivalo Terms and Conditions as per below , if an account is opened and managed in breach of the provisions set out ,then Rivalo is entitled to confiscate all funds from said account."
                                          I am not part of any group and i dont know what they mean. I think they are scammers. Is there anyone with the same problem?
                                          So you make a 5000 EUR deposit into a low rated sportsbook and make a series of strike winning bets making your balance 50000 EUR, come on, there is something wrong here.
                                          Comment
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